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Multichoice Service Centre (Cape Town)

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Multichoice Service Centre (Cape Town)
 
2.6 (12 Reviews)
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Multichoice Service Centre (Cape Town) in Cape Town
DSTV and Multichoice customer service centre located in N1 City, Cape Town.

Reviews for Multichoice Service Centre (Cape Town)

Average user rating from: 12 user(s)

Overall Rating 
 
2.6
Effectiveness 
 
2.5  (12)
Efficiency 
 
2.5  (12)
Professionalism  
 
2.5  (12)
Service 
 
2.8  (12)
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Ratings (the higher the better)
  • Effectiveness
  • Efficiency
  • Professionalism
  • Service
Comments
Why cant we choose what channels we want and charge us accordingly. There are to many channels that we don't use. DSTV play stuff over and over again. You have to review the channels. We cant pay for channels that we don't use.
Overall Rating 
 
2.3
Effectiveness 
 
2.0
Efficiency 
 
2.0
Professionalism  
 
2.0
Service 
 
3.0
Wendy Nieuwoudt Reviewed by Wendy Nieuwoudt October 23, 2020
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review of channels

Why cant we choose what channels we want and charge us accordingly. There are to many channels that we don't use. DSTV play stuff over and over again. You have to review the channels. We cant pay for channels that we don't use.

Your DSTV choice of programmes available is absolutely terrible
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Neil Watson Reviewed by Neil Watson October 02, 2020
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DSTV service absolutely useless

Your DSTV choice of programmes available is absolutely terrible

I needed to get my mothers account reactivated. FOUR DAYS of calling and being shunted backwards and forwards, being out on hold for 45 MINUTES and then being cut off. NO ONE seems prepared to take responsibility for the query or to find payments made and emailed through to EVERY possible email address at DSTV>
This is absolutely DISGUSTING and infuriating not to mention incredibly frustrating. Am ready to simply cancel the contract. This aggravation is just not worth it
Karen Kupczyk
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Karen Reviewed by Karen June 05, 2020
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Disgusting service

I needed to get my mothers account reactivated. FOUR DAYS of calling and being shunted backwards and forwards, being out on hold for 45 MINUTES and then being cut off. NO ONE seems prepared to take responsibility for the query or to find payments made and emailed through to EVERY possible email address at DSTV>
This is absolutely DISGUSTING and infuriating not to mention incredibly frustrating. Am ready to simply cancel the contract. This aggravation is just not worth it
Karen Kupczyk

Absolutely pathetic. I am moving to Netflix
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Reviewed by Eric Louw March 29, 2019

Horrible service

Absolutely pathetic. I am moving to Netflix

Teleurstellend swak. Nadat ek my Explora bestel het ,is mooi broodjies gebak deur Multichoice, maar dadels het daarvan gekom. Ek aanvaar dat ek n gedeelte van die maand waarin die dekodeerder ingesit isvoor moet betaal, maar om n aftrekoder deur die bank te sien gaan vir R874 meer as wat dit moes wees,is nie waarvoor n mens jou regmaak nie.Na navrae is aan my gese dat dit met die volgende staat reggestel sal word, maar nuwe staat wys weer n oorverhaling van R820 ,so in totaal nou al R1694, en niemand van Multichoice kontak jou om te se wat hulle aan die saak gaan doen nie.
Overall Rating 
 
1.3
Effectiveness 
 
2.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
sarel Reviewed by sarel January 31, 2018
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Patetiese diens

Teleurstellend swak. Nadat ek my Explora bestel het ,is mooi broodjies gebak deur Multichoice, maar dadels het daarvan gekom. Ek aanvaar dat ek n gedeelte van die maand waarin die dekodeerder ingesit isvoor moet betaal, maar om n aftrekoder deur die bank te sien gaan vir R874 meer as wat dit moes wees,is nie waarvoor n mens jou regmaak nie.Na navrae is aan my gese dat dit met die volgende staat reggestel sal word, maar nuwe staat wys weer n oorverhaling van R820 ,so in totaal nou al R1694, en niemand van Multichoice kontak jou om te se wat hulle aan die saak gaan doen nie.

PATHETIC to say the least. You must pay upfront to get connected but then Multichoice dissappear......The corporate package for Orthello in Brackenfell is a joke....a fucking joke. We paid the 4th January upfront, send an email through Orthello's admin as requested by Multichoice and NOTHING!!!! Received a message today that it will only be activated 1st February 2018. Why pay? Why is Multichoise stealing my money, why is Multichoise run by idiots who dont know how to operate..........................Can someone who do have half a brain cell at least and try to contact me and explain. To try and phone is a disaster..............its time to wake up!!!!
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Kobus Reviewed by Kobus January 11, 2018
Last updated: January 11, 2018
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PATHETIC SERVICE

PATHETIC to say the least. You must pay upfront to get connected but then Multichoice dissappear......The corporate package for Orthello in Brackenfell is a joke....a fucking joke. We paid the 4th January upfront, send an email through Orthello's admin as requested by Multichoice and NOTHING!!!! Received a message today that it will only be activated 1st February 2018. Why pay? Why is Multichoise stealing my money, why is Multichoise run by idiots who dont know how to operate..........................Can someone who do have half a brain cell at least and try to contact me and explain. To try and phone is a disaster..............its time to wake up!!!!

I have a old decoder with insurance,now I want a 3rd view,but cannot have a 3rd view as I need to have 2 HD decoders and 1 explora, I only have 1 HD and the explora,so I would like to know if I can change my old decoder which is insured for a HD decoder,please advise,my contact details is 0625602044. I have been holding on for to long at your N1 City office.
Overall Rating 
 
2.0
Effectiveness 
 
2.0
Efficiency 
 
2.0
Professionalism  
 
2.0
Service 
 
2.0
Lesmay Reviewed by Lesmay May 04, 2017
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Insurance

I have a old decoder with insurance,now I want a 3rd view,but cannot have a 3rd view as I need to have 2 HD decoders and 1 explora, I only have 1 HD and the explora,so I would like to know if I can change my old decoder which is insured for a HD decoder,please advise,my contact details is 0625602044. I have been holding on for to long at your N1 City office.

Multichoice are really at the top of their game and, although they have no competition, they strive to keep a high standard of product and service. Their offer of R849 per month for a new Explora including subscription for two years is very tempting and we are definitely considering it - and they will deliver it to your home!! When for phone Multichoice for assistance we always speak to someone who knows what they are talking about.
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism  
 
5.0
Service 
 
5.0
Lloyd Reviewed by Lloyd September 29, 2015
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Multichoice (Cape Town)

Multichoice are really at the top of their game and, although they have no competition, they strive to keep a high standard of product and service. Their offer of R849 per month for a new Explora including subscription for two years is very tempting and we are definitely considering it - and they will deliver it to your home!! When for phone Multichoice for assistance we always speak to someone who knows what they are talking about.

Good service
Overall Rating 
 
4.3
Effectiveness 
 
4.0
Efficiency 
 
4.0
Professionalism  
 
4.0
Service 
 
5.0
JS Olivier Reviewed by JS Olivier July 14, 2015
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Goodwood

Good service

I have checked with my parents in law and sisters in law whilst here in Cape Town, what their opinions of Multichoice in Cape Town are. Everyone seems to have the same opinion - waiting too long to get through to an operator and then getting fantastic service. They also agree that there are far too many repeats. The sport channels are fantastic but some channels just keep showing the same documentaries or movies over and over again. The technical staff must be complimented for tgeir exceptional knowledge!
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism  
 
5.0
Service 
 
5.0
Colin Reviewed by Colin July 04, 2015
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Multichoice (Cape Town)

I have checked with my parents in law and sisters in law whilst here in Cape Town, what their opinions of Multichoice in Cape Town are. Everyone seems to have the same opinion - waiting too long to get through to an operator and then getting fantastic service. They also agree that there are far too many repeats. The sport channels are fantastic but some channels just keep showing the same documentaries or movies over and over again. The technical staff must be complimented for tgeir exceptional knowledge!

Thanks
Overall Rating 
 
3.8
Effectiveness 
 
3.0
Efficiency 
 
4.0
Professionalism  
 
4.0
Service 
 
4.0
Jacques van den Berg Reviewed by Jacques van den Berg July 03, 2015
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Good service

Thanks

The service was good
Overall Rating 
 
3.3
Effectiveness 
 
3.0
Efficiency 
 
3.0
Professionalism  
 
3.0
Service 
 
4.0
Ruth Bartes Reviewed by Ruth Bartes July 01, 2015
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Ms

The service was good