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Home Financial Services Retail Banks Absa (Johannesburg Central)

Absa (Johannesburg Central)

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Absa (Johannesburg Central)
 
3.5 (12 Reviews)
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Absa (Johannesburg Central) in Johannesburg
According to REVIEWERS: "The most accessible bank in South Africa, with ATMs and branches just about on every corner." The staff at Absa Towers North branch, especially, get warm praise for their efficient service.

Reviews for Absa (Johannesburg Central)

Average user rating from: 12 user(s)

Overall Rating 
 
3.5
Time in Queue 
 
3.5  (12)
Quality of Information 
 
3.5  (12)
Friendliness of Staff 
 
3.8  (12)
Price of Products 
 
3.1  (12)
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Ratings (the higher the better)
  • Time in Queue
  • Quality of Information
  • Friendliness of Staff
  • Price of Products
Comments
I been banking with Absa for almost 12 years now, haven't really had any issues with their service until yesterday. I was asked to call customer service regarding a query. I spent almost 90 mins on that call waiting for the next available agent to take my call, extremely furious at the fact that i was on that call for so long i decided to leave a post on their Facebook page. They in boxed me asking me for my contact details saying that their team will contact me regarding this matter. Its day2, i am still waiting for a response. Really upsetting service.
Overall Rating 
 
1.8
Time in Queue 
 
1.0
Quality of Information 
 
1.0
Friendliness of Staff 
 
3.0
Price of Products 
 
2.0
Indira Reviewed by Indira February 19, 2016
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Customer service / Absa call center

I been banking with Absa for almost 12 years now, haven't really had any issues with their service until yesterday. I was asked to call customer service regarding a query. I spent almost 90 mins on that call waiting for the next available agent to take my call, extremely furious at the fact that i was on that call for so long i decided to leave a post on their Facebook page. They in boxed me asking me for my contact details saying that their team will contact me regarding this matter. Its day2, i am still waiting for a response. Really upsetting service.

The service is good and the staff is easy to approach at Midrand ABSA Bank
Overall Rating 
 
3.8
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
4.0
Price of Products 
 
3.0
Sello herold Reviewed by Sello herold December 04, 2014
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My bank rating

The service is good and the staff is easy to approach at Midrand ABSA Bank

There products on offer and staff are definitely the reason this bank remains one of the top banks. Efficient, knowledgeable and friendly staff, together with quality service is what will keep me an Absa customer for a long time (if not forever).
Overall Rating 
 
4.0
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
4.0
Price of Products 
 
4.0
Krishnee Reviewed by Krishnee February 26, 2014
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Definitely tops for a reason

There products on offer and staff are definitely the reason this bank remains one of the top banks. Efficient, knowledgeable and friendly staff, together with quality service is what will keep me an Absa customer for a long time (if not forever).

What a new exciting concept!! Shaving on fuel is the best for me!!
Overall Rating 
 
5.0
Time in Queue 
 
5.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
5.0
Price of Products 
 
5.0
Donovan Corinaldi Reviewed by Donovan Corinaldi October 05, 2013
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ABSA Rewards

What a new exciting concept!! Shaving on fuel is the best for me!!

I received a call from Absa last week regarding delivery of a card. Being the pessimist I am i did not expect much in the way of time as well as good service but I was pleasantly surprised by not only the friendliness of the consultants who kept me up to date with every single step they took but also the speediness which it took to get the card delivered to my door! What AMAZING customer service. I am thoroughly impressed:-)
Overall Rating 
 
4.0
Time in Queue 
 
5.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
5.0
Price of Products 
 
1.0
Yolande Norris Reviewed by Yolande Norris July 08, 2013
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Speedy Service

I received a call from Absa last week regarding delivery of a card. Being the pessimist I am i did not expect much in the way of time as well as good service but I was pleasantly surprised by not only the friendliness of the consultants who kept me up to date with every single step they took but also the speediness which it took to get the card delivered to my door! What AMAZING customer service. I am thoroughly impressed:-)

It is the most accessible bank in South Africa, with ATM's and branches in every corner of the country. A brilliant financial institution, but the staff they allow use of a telephone is shocking and without any manners.
Overall Rating 
 
1.8
Time in Queue 
 
2.0
Quality of Information 
 
3.0
Friendliness of Staff 
 
1.0
Price of Products 
 
1.0

Client services

It is the most accessible bank in South Africa, with ATM's and branches in every corner of the country. A brilliant financial institution, but the staff they allow use of a telephone is shocking and without any manners.

Staff not familier with. New banking products that are advertised
Overall Rating 
 
2.5
Time in Queue 
 
2.0
Quality of Information 
 
2.0
Friendliness of Staff 
 
5.0
Price of Products 
 
1.0
Neil Lutchman Reviewed by Neil Lutchman July 11, 2012
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absa card

Staff not familier with. New banking products that are advertised

Friendly and efficient staff @ Absa Towers North branch always a pleasure...
Overall Rating 
 
5.0
Time in Queue 
 
5.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
5.0
Price of Products 
 
5.0
Neil Lutchman Reviewed by Neil Lutchman August 29, 2011
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Excellent Service

Friendly and efficient staff @ Absa Towers North branch always a pleasure...

I have been with ABSA bank for as long as i can remember and I am happy with the bank itself. However, I have only had awful experiences with this particular branch! In an enquiries queue for over 2 hours, only to get to the front and no one can help me.
Overall Rating 
 
3.0
Time in Queue 
 
2.0
Quality of Information 
 
2.0
Friendliness of Staff 
 
3.0
Price of Products 
 
5.0
Vedika Prag Reviewed by Vedika Prag July 21, 2011
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ABSA Bank service

I have been with ABSA bank for as long as i can remember and I am happy with the bank itself. However, I have only had awful experiences with this particular branch! In an enquiries queue for over 2 hours, only to get to the front and no one can help me.

My whole family bank with Absa and I can’t wait to open my Barkley’s account
Overall Rating 
 
3.8
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
4.0
Price of Products 
 
3.0
Donovan Corinaldi Reviewed by Donovan Corinaldi July 20, 2011
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Been with Absa since I was born

My whole family bank with Absa and I can’t wait to open my Barkley’s account

Good place to pop in and deal with day to day banking needs
Overall Rating 
 
4.0
Time in Queue 
 
5.0
Quality of Information 
 
3.0
Friendliness of Staff 
 
4.0
Price of Products 
 
4.0
Warren Hero Reviewed by Warren Hero July 20, 2011
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Day to day

Good place to pop in and deal with day to day banking needs

I've been a Private Bank client for the past 14 years and I have been contacted by my banker less than 3 times. This kind of service is not what Private Banking's all about.
Overall Rating 
 
3.3
Time in Queue 
 
3.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
3.0
Price of Products 
 
3.0
PramodMohanlal Reviewed by PramodMohanlal July 18, 2011
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Below Standard

I've been a Private Bank client for the past 14 years and I have been contacted by my banker less than 3 times. This kind of service is not what Private Banking's all about.