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FNB (Melville)

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FNB (Melville)
 
3.4 (6 Reviews)
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FNB (Melville) in Johannesburg
Surrounded by several thousand University of Johannesburg students and several thousand more "arts" and "entertainment" connoisseurs of Melville, this FNB branch earns praise for improvements made after a recent revamp, as well as its super-efficient staff. 

Reviews for FNB (Melville)

Average user rating from: 6 user(s)

Overall Rating 
 
3.4
Time in Queue 
 
2.8  (6)
Quality of Information 
 
3.7  (6)
Friendliness of Staff 
 
3.7  (6)
Price of Products 
 
3.3  (6)
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Ratings (the higher the better)
  • Time in Queue
  • Quality of Information
  • Friendliness of Staff
  • Price of Products
Comments
Bad service from jabulane and Clearwater fnb.!!

Before I never trusted fnb but still I opened Easy account because I wanted an extra account to save money..
At the moment I regret opening an account with the amount that I put at fnb, on the 21 September 2015 went to jabulane bank to apply for cellphone banking.

bank assistance told me that my account is active an the money was no longer the R20000 I left, somebody was busy buying air time with my account without my knowledge.. The bank does not want to admit of failing to protect my money because what I knew my account was no active..

The person was buying air time via cellphone banking, me the owner of the account I don't have cellphone banking until now, as i complain both banks cannot assist getting back my money almost R3000,
Fnb said I must open a case at a police station but what I know the bank must open a case because I trusted the bank to protect my money and its safe.. But that never happened now its for me if I don't get response I must go legal way, because nobody is making a follow up on my case..

Yours sincerely
Bafana
079733221
[email protected]
Overall Rating 
 
1.5
Time in Queue 
 
1.0
Quality of Information 
 
2.0
Friendliness of Staff 
 
1.0
Price of Products 
 
2.0
bafana ngwenyama Reviewed by bafana ngwenyama October 13, 2015
View all my reviews (1)

Mr

Bad service from jabulane and Clearwater fnb.!!

Before I never trusted fnb but still I opened Easy account because I wanted an extra account to save money..
At the moment I regret opening an account with the amount that I put at fnb, on the 21 September 2015 went to jabulane bank to apply for cellphone banking.

bank assistance told me that my account is active an the money was no longer the R20000 I left, somebody was busy buying air time with my account without my knowledge.. The bank does not want to admit of failing to protect my money because what I knew my account was no active..

The person was buying air time via cellphone banking, me the owner of the account I don't have cellphone banking until now, as i complain both banks cannot assist getting back my money almost R3000,
Fnb said I must open a case at a police station but what I know the bank must open a case because I trusted the bank to protect my money and its safe.. But that never happened now its for me if I don't get response I must go legal way, because nobody is making a follow up on my case..

Yours sincerely
Bafana
079733221
[email protected]

since fnb is around the corner from me .I pop in there .must admit the qs are realling frustrating .esp when I push for time ...no matter what time of the day I find myself waiting there at least 15 to 20 mins in the q.wish there was another q called super express tellers ..which will ease my trip going there .one thing that bothers me is the location ..Im always in fear when I go to that branch due to it being in the corner in the main road and parking can be an issue sometimes for me ..as a lady I feel a bit insecure ...
Overall Rating 
 
2.3
Time in Queue 
 
1.0
Quality of Information 
 
2.0
Friendliness of Staff 
 
3.0
Price of Products 
 
3.0
salma mansuri Reviewed by salma mansuri January 16, 2014
View all my reviews (1)

long qs

since fnb is around the corner from me .I pop in there .must admit the qs are realling frustrating .esp when I push for time ...no matter what time of the day I find myself waiting there at least 15 to 20 mins in the q.wish there was another q called super express tellers ..which will ease my trip going there .one thing that bothers me is the location ..Im always in fear when I go to that branch due to it being in the corner in the main road and parking can be an issue sometimes for me ..as a lady I feel a bit insecure ...

Attention: Vincent Hart
Business Banking
FNB Melville

Dear Vincent

I am really even more disappointed with pooor service and unpreofessionalism, than I was in the past two weeks of poor service from your branch.

At our meeting on Tuesday, you promised to submit our application for ONLINE BANKING and for a Speedpoint and to open an investment account for me as guarantee, first thing the next morning.
The next day, yesterday, was a complete disaster with respect to my account, where I had to make a hundred phone calls and run after three people at your branch, including yourself with no feedback and no-one returning my calls.
I sent you an email yesterday morning at 08: 22am (below) to which you did also not respond.

For every day that my applications with you are not being worked on, our business loses R20,000 to R30,000.
Even though I have mentioned this on several occasions, and your delays and poor service may cause our business to fail at this sensitive starting stage, it appears that you are not concerned about the effect of the bank's conduct on crippling our business.

The telephone reception service at FNB Melville appears to be in a shambles.
Of the 100 times that I called yesterday in an effort to reach you or Jabu, the phone was answered about 10% of those times.
In the morning you were apparently out of the office and I was directed to call you at Northcliff branch. The number I was given went to a voice-automated menu and I could not reach you at Northcliff.
At about 09:30 I was told that you would be contacted on your cell phone and that you would call me back. The reception lady returned my call and said she had given you the message and that you would call me within a few minutes.
You never called me as promised.

After many attempts I finally reached you at Melville at 11am. I told you I wanted to come in to open the investment account that would act as guarantee funds for the ONLINE BANKING facilities.

You said had not seen my email and you did not have time to look at my application.
Whilst on the phone, you discovered that my application was turned down because "there is a judgement". As it turns out, it would appear that Jabu had incorrectly listed me as an owner, director and shareholder on the system and that you had submitted my application with me as an owner, director and a shareholder, when I am in fact an employee, and we had given you all the supporting documentation to confirm that.
The company owner, shareholder and Director (Darinus Schutte) and I, as CEO and employee, came in together to open the business account more than two weeks ago.

So because your application and Jabu's capturing of our business account info was wrong, it would appear that our ONLINE BANKING application was turned down, because my personal credit record was taken into account to apply for credit facility for the business (of which I am not an owner, director or shareholder). I am still amazed at how long I had to struggle on the phone to get you to understand that this was wrong, and that the bank had made a mistake. You insisted that it was correct for my personal credit history to be taken into account for a company application, even though I am just an employee there. Eventually, you conceded to have Jabu correct the way that the information was captured, and that my application would be re-submitted, and that you would get back to me immediately. I explained (as I have done on a few occasions before that) that time was of the absolute essence, because we were losing customers and income by the hour, with a shop that is open and the fact that we cannot trade to our full capacity because of the lack of these services.

You never called me back as you had promised.
After many attempts, I eventually reached you telephonically at 12 noon. You said you had given Jabu the correct information to rectify and that he and you had been busy with clients and you did not have any feedback for me yet, but that you would get back to me within 30 minutes.

You never called me back 30 minutes later as promised.
I called an hour later and the reception told me you had left the office for the day to see other clients.

For the rest of the afternoon I called FNB Melville almost every ten minutes in an attempt to locate you or to speak to Jabu, but I was unsuccessful. Nine out of ten times the phone was not answered. Jenny and (I think) Berryl seems to man the phones. whenever a guy called Julius answered, it seems he either killed my call mistakenly, or put me on hold where I would be connected with another client who was also on hold.

I asked Jenny to speak to the branch manager, but she said the branch manager was not available for the whole day.
Eventually the one reception lady (I think Berryl or Lorraine) agreed to help me.
I explained the whole saga to her, and also that the account was opened two weeks ago and until one day ago, no-one had given attention to any one of my requests for additional business facilities.
She said she would take up the matter with Jabu and have him correct the capturing of our business account. I managed to reach her again at about 2pm.
She said she is unsure whether Jabu has made any progress becaue she has been busy and Jabu was busy with other customers.

I realised that to reach you or to get you to return my call with feedback or an update, was a futile exercise.
I reached her again at about 14:30 and no progress had still been made.
After that, my assistant, Mr Schutte the company owner and I called FNB almost every ten minutes for the rest of the day until 4pm. No-one answered any of our calls.

I had to make urgent online and PayPal purchases from our business account last night for an order that has to leave China this morning; so that we can have sufficient stock for an expo in ten days time, on which we are spending R80,000.
When I tried to log in to my account profile, OUR BUSINESS ACCOUNT that was linked to my online profile, HAD BEEN REMOVED!!!
I could not make purchases for urgent orders.
No-one had communicated to me that this would happen. That I, as a signatory on the account, would not have access to my business account anymore.
We are now in an even worse position. Notwithstanding all my attempts to get information from ANYONE at your branch, you have removed our online business account, and we can trade even less!!
We cannot order stock from abroad for the upcoming expo, and we will have lost more than R80,000 on an exhibition stand, because we will have no stock to offer our customers.
I don't know why this has happened!! Nobody communicated this to us. I have no way of accessing our business account online.

The unprofessionalism of you and Jabu and the general poor service at FNB Melville, is killing our business before it has even started.

Please action some interventions to remedy this problem so that we can get the facilities for which we applied, stay on the matter, keep in contact with me and give me proper feedback and information so that we do not suffer further losses due to your unprofessionalism. I can only wonder whether a threat to your income or work security would not have prompted you to be more efficient; because our major financial losses that result from the poor service at your branch, appears not to bother you.


Regards,

Liesl Göttert

CEO - Great Weddings (Pty) Ltd
c/o 7th Street and 1st Ave Melville Johannesburg
Private: 079 374 2420 Shop: 072 216 1291


Overall Rating 
 
3.8
Time in Queue 
 
4.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
3.0
Price of Products 
 
3.0
Liesl Gottert Reviewed by Liesl Gottert August 15, 2013
View all my reviews (1)

Shocking feedback and service at FNB Melville

Attention: Vincent Hart
Business Banking
FNB Melville

Dear Vincent

I am really even more disappointed with pooor service and unpreofessionalism, than I was in the past two weeks of poor service from your branch.

At our meeting on Tuesday, you promised to submit our application for ONLINE BANKING and for a Speedpoint and to open an investment account for me as guarantee, first thing the next morning.
The next day, yesterday, was a complete disaster with respect to my account, where I had to make a hundred phone calls and run after three people at your branch, including yourself with no feedback and no-one returning my calls.
I sent you an email yesterday morning at 08: 22am (below) to which you did also not respond.

For every day that my applications with you are not being worked on, our business loses R20,000 to R30,000.
Even though I have mentioned this on several occasions, and your delays and poor service may cause our business to fail at this sensitive starting stage, it appears that you are not concerned about the effect of the bank's conduct on crippling our business.

The telephone reception service at FNB Melville appears to be in a shambles.
Of the 100 times that I called yesterday in an effort to reach you or Jabu, the phone was answered about 10% of those times.
In the morning you were apparently out of the office and I was directed to call you at Northcliff branch. The number I was given went to a voice-automated menu and I could not reach you at Northcliff.
At about 09:30 I was told that you would be contacted on your cell phone and that you would call me back. The reception lady returned my call and said she had given you the message and that you would call me within a few minutes.
You never called me as promised.

After many attempts I finally reached you at Melville at 11am. I told you I wanted to come in to open the investment account that would act as guarantee funds for the ONLINE BANKING facilities.

You said had not seen my email and you did not have time to look at my application.
Whilst on the phone, you discovered that my application was turned down because "there is a judgement". As it turns out, it would appear that Jabu had incorrectly listed me as an owner, director and shareholder on the system and that you had submitted my application with me as an owner, director and a shareholder, when I am in fact an employee, and we had given you all the supporting documentation to confirm that.
The company owner, shareholder and Director (Darinus Schutte) and I, as CEO and employee, came in together to open the business account more than two weeks ago.

So because your application and Jabu's capturing of our business account info was wrong, it would appear that our ONLINE BANKING application was turned down, because my personal credit record was taken into account to apply for credit facility for the business (of which I am not an owner, director or shareholder). I am still amazed at how long I had to struggle on the phone to get you to understand that this was wrong, and that the bank had made a mistake. You insisted that it was correct for my personal credit history to be taken into account for a company application, even though I am just an employee there. Eventually, you conceded to have Jabu correct the way that the information was captured, and that my application would be re-submitted, and that you would get back to me immediately. I explained (as I have done on a few occasions before that) that time was of the absolute essence, because we were losing customers and income by the hour, with a shop that is open and the fact that we cannot trade to our full capacity because of the lack of these services.

You never called me back as you had promised.
After many attempts, I eventually reached you telephonically at 12 noon. You said you had given Jabu the correct information to rectify and that he and you had been busy with clients and you did not have any feedback for me yet, but that you would get back to me within 30 minutes.

You never called me back 30 minutes later as promised.
I called an hour later and the reception told me you had left the office for the day to see other clients.

For the rest of the afternoon I called FNB Melville almost every ten minutes in an attempt to locate you or to speak to Jabu, but I was unsuccessful. Nine out of ten times the phone was not answered. Jenny and (I think) Berryl seems to man the phones. whenever a guy called Julius answered, it seems he either killed my call mistakenly, or put me on hold where I would be connected with another client who was also on hold.

I asked Jenny to speak to the branch manager, but she said the branch manager was not available for the whole day.
Eventually the one reception lady (I think Berryl or Lorraine) agreed to help me.
I explained the whole saga to her, and also that the account was opened two weeks ago and until one day ago, no-one had given attention to any one of my requests for additional business facilities.
She said she would take up the matter with Jabu and have him correct the capturing of our business account. I managed to reach her again at about 2pm.
She said she is unsure whether Jabu has made any progress becaue she has been busy and Jabu was busy with other customers.

I realised that to reach you or to get you to return my call with feedback or an update, was a futile exercise.
I reached her again at about 14:30 and no progress had still been made.
After that, my assistant, Mr Schutte the company owner and I called FNB almost every ten minutes for the rest of the day until 4pm. No-one answered any of our calls.

I had to make urgent online and PayPal purchases from our business account last night for an order that has to leave China this morning; so that we can have sufficient stock for an expo in ten days time, on which we are spending R80,000.
When I tried to log in to my account profile, OUR BUSINESS ACCOUNT that was linked to my online profile, HAD BEEN REMOVED!!!
I could not make purchases for urgent orders.
No-one had communicated to me that this would happen. That I, as a signatory on the account, would not have access to my business account anymore.
We are now in an even worse position. Notwithstanding all my attempts to get information from ANYONE at your branch, you have removed our online business account, and we can trade even less!!
We cannot order stock from abroad for the upcoming expo, and we will have lost more than R80,000 on an exhibition stand, because we will have no stock to offer our customers.
I don't know why this has happened!! Nobody communicated this to us. I have no way of accessing our business account online.

The unprofessionalism of you and Jabu and the general poor service at FNB Melville, is killing our business before it has even started.

Please action some interventions to remedy this problem so that we can get the facilities for which we applied, stay on the matter, keep in contact with me and give me proper feedback and information so that we do not suffer further losses due to your unprofessionalism. I can only wonder whether a threat to your income or work security would not have prompted you to be more efficient; because our major financial losses that result from the poor service at your branch, appears not to bother you.


Regards,

Liesl Göttert

CEO - Great Weddings (Pty) Ltd
c/o 7th Street and 1st Ave Melville Johannesburg
Private: 079 374 2420 Shop: 072 216 1291


FNB in general is a great bank, the FNB app is awesome, and they offer great services you won't get from any other bank. The Branch manager even called me on my Birthday.
Overall Rating 
 
4.3
Time in Queue 
 
3.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
5.0
Price of Products 
 
4.0
Yusuf Suleman Reviewed by Yusuf Suleman April 24, 2012
View all my reviews (1)

Banking at its best

FNB in general is a great bank, the FNB app is awesome, and they offer great services you won't get from any other bank. The Branch manager even called me on my Birthday.

The FNB in Melville is the closest one to me. I opened a Fixed Deposit and had no problems whatsoever.

The staff is very friendly and like most banks long lines depend on the time of the day but in the time I have been there I haven't had to wait long.

The new layout is more efficient and I generally like going to this FNB. I have been to other FNB's but one look and I walk out. When it comes to banking with FNB I go straight to FNB in Melville.

I did have a problem with them years back but they sorted it out while I was there.

The floor staff are always ready to assist you with any questions.
Overall Rating 
 
4.3
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
5.0
Price of Products 
 
4.0
Nadine Spires Reviewed by Nadine Spires April 06, 2012
View all my reviews (1)

Friendly and efficient

The FNB in Melville is the closest one to me. I opened a Fixed Deposit and had no problems whatsoever.

The staff is very friendly and like most banks long lines depend on the time of the day but in the time I have been there I haven't had to wait long.

The new layout is more efficient and I generally like going to this FNB. I have been to other FNB's but one look and I walk out. When it comes to banking with FNB I go straight to FNB in Melville.

I did have a problem with them years back but they sorted it out while I was there.

The floor staff are always ready to assist you with any questions.

Since this branch has expanded and opened up more cashiers desks, the service has improved tremendously. You can always see the manager in charge, on the floor helping his customers. Well done- keep up the good standards.
Overall Rating 
 
4.3
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
5.0
Price of Products 
 
4.0
Naeema Reviewed by Naeema July 19, 2011
View all my reviews (1)

Improvement

Since this branch has expanded and opened up more cashiers desks, the service has improved tremendously. You can always see the manager in charge, on the floor helping his customers. Well done- keep up the good standards.