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FNB (Cresta)

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FNB (Cresta)
 
3.7 (16 Reviews)
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FNB (Cresta) in Johannesburg
FNB Cresta consistently scores high marks for the level of personal assistance afforded to its customers. All round praise from all walks of life then for this, the second of several branches in our top ten for the bank that asks, "How can we help you?" 

Reviews for FNB (Cresta)

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Average user rating from: 16 user(s)

Overall Rating 
 
3.7
Time in Queue 
 
3.9  (16)
Quality of Information 
 
3.7  (16)
Friendliness of Staff 
 
3.6  (16)
Price of Products 
 
3.8  (16)
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Ratings (the higher the better)
  • Time in Queue
  • Quality of Information
  • Friendliness of Staff
  • Price of Products
Comments
Its is now 3pm on a Wednesday afternoon with 1 teller working. Waiting in the que for 20 minutes already. Why is there 6 counters if u only have 1 teller working!! Disgusting!!

Just been told only 2 tellers employed and the other one is on lunch. What a joke!!!!!!
Overall Rating 
 
1.0
Time in Queue 
 
1.0
Quality of Information 
 
1.0
Friendliness of Staff 
 
1.0
Price of Products 
 
1.0
Chantel Reviewed by Chantel July 05, 2017
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Ms

Its is now 3pm on a Wednesday afternoon with 1 teller working. Waiting in the que for 20 minutes already. Why is there 6 counters if u only have 1 teller working!! Disgusting!!

Just been told only 2 tellers employed and the other one is on lunch. What a joke!!!!!!

I went to open up a new account with FNB. They manger was super friendly and provided me with all the information I needed, showed me where to go. I was helped in a few minutes. Very efficient and "bank friendly" branch.
Overall Rating 
 
4.0
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
4.0
Price of Products 
 
4.0
Samantha Duncan Reviewed by Samantha Duncan September 10, 2015
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FNB - Cresta

I went to open up a new account with FNB. They manger was super friendly and provided me with all the information I needed, showed me where to go. I was helped in a few minutes. Very efficient and "bank friendly" branch.

This branch should take a leaf out of their Northcliff corner branch. I had a problem with my debit card and the person behind the counter was rude and not at all helpful. I avoid this branch like the plague!!! The queues are long and the staff don't seem to be able to assist you!!
Overall Rating 
 
2.5
Time in Queue 
 
4.0
Quality of Information 
 
1.0
Friendliness of Staff 
 
1.0
Price of Products 
 
4.0
Diane Duncan Reviewed by Diane Duncan September 09, 2015
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FNB Cresta

This branch should take a leaf out of their Northcliff corner branch. I had a problem with my debit card and the person behind the counter was rude and not at all helpful. I avoid this branch like the plague!!! The queues are long and the staff don't seem to be able to assist you!!

Have been to this branch a few times this year and I should say I have been very impressed with their staff. I will mention 2 ladies Masindi and Ziyanda whenever I go in their branch they have time and the kindness to go an extra mile to help. The very last time I was there I got top class service from Masindi which i think it's something that every client of Fnb as a whole will appreciate. Again well done team Fnb Cresta.
Overall Rating 
 
4.8
Time in Queue 
 
5.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
5.0
Price of Products 
 
4.0
Matthew Reviewed by Matthew August 18, 2015
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Great Service

Have been to this branch a few times this year and I should say I have been very impressed with their staff. I will mention 2 ladies Masindi and Ziyanda whenever I go in their branch they have time and the kindness to go an extra mile to help. The very last time I was there I got top class service from Masindi which i think it's something that every client of Fnb as a whole will appreciate. Again well done team Fnb Cresta.

shame poor service fnb, not cool im disaapointed in you mmx, i use to tell people how great it is to bank with u guys, por, poor, long ques, poor srvice shame
Overall Rating 
 
1.3
Time in Queue 
 
1.0
Quality of Information 
 
1.0
Friendliness of Staff 
 
1.0
Price of Products 
 
2.0
MARGARET Reviewed by MARGARET July 09, 2015
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POOR SERVICE, AND MONEY MISSING NXA

shame poor service fnb, not cool im disaapointed in you mmx, i use to tell people how great it is to bank with u guys, por, poor, long ques, poor srvice shame

It's very seldom that I visit FNB Cresta - only to collect new cards or draw cash at the ATM. There used to be such a friendly and helpful lady, Fiona, who would direct me to the correct queue but she decided it was time to retire - big loss for FNB customers - now you go to a machine, receive a number and wait your turn. Very impersonal, most unfriendly staff. I go in, get what I need and leave.
Overall Rating 
 
3.6
Time in Queue 
 
3.0
Quality of Information 
 
3.5
Friendliness of Staff 
 
3.0
Price of Products 
 
5.0
Colin Reviewed by Colin June 21, 2015
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FNB (Cresta)

It's very seldom that I visit FNB Cresta - only to collect new cards or draw cash at the ATM. There used to be such a friendly and helpful lady, Fiona, who would direct me to the correct queue but she decided it was time to retire - big loss for FNB customers - now you go to a machine, receive a number and wait your turn. Very impersonal, most unfriendly staff. I go in, get what I need and leave.

I went to fetch my new banking card and it took me absolutely no time at all. Got my printed ticket as I walked in so the queuing system is very fair and the staff were efficient and got my card quickly and I was out of there. With all the stress at work and in traffic etc. we really don't need to be stressed out about our banking so I am really glad I chose to go with FNB and Cresta is a brilliant branch.
Overall Rating 
 
5.0
Time in Queue 
 
5.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
5.0
Price of Products 
 
5.0
Tracey Taylor Reviewed by Tracey Taylor May 14, 2015
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Best bank

I went to fetch my new banking card and it took me absolutely no time at all. Got my printed ticket as I walked in so the queuing system is very fair and the staff were efficient and got my card quickly and I was out of there. With all the stress at work and in traffic etc. we really don't need to be stressed out about our banking so I am really glad I chose to go with FNB and Cresta is a brilliant branch.

I went to this branch applying a personal loan, l waited for about 30 minutes to be helped .The gentleman who helped me was so polite and very helpful.l first applied online and got an SMS to fax my documents or to take them to nearest branch .When l arrived at this branch , they faxed my documents and told me that l was going to get a response within 48 hours .I tried to make a bank transfer through thier online service , l failed to get my one time pin which was supposed to reach me through an sms , the gentleman who was helping me phoned the Head Office and the head office resetted my phone number and all the passwords .Surprisingly regarding my loan l never got any response after the 48 hours and went back again to this branch again , they told me for this loan to be approved they l must open an account with FNB.From this moment l was never contacted and decided to apply using a different bank , l don't even know why my loan was diclined up to now , this wasn't a service l expected from a big bfinancika institution like FNB !!!
Overall Rating 
 
2.8
Time in Queue 
 
3.0
Quality of Information 
 
1.0
Friendliness of Staff 
 
4.0
Price of Products 
 
3.0
unathimamane Reviewed by unathimamane April 23, 2015
Last updated: April 23, 2015
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Cresta Fnb

I went to this branch applying a personal loan, l waited for about 30 minutes to be helped .The gentleman who helped me was so polite and very helpful.l first applied online and got an SMS to fax my documents or to take them to nearest branch .When l arrived at this branch , they faxed my documents and told me that l was going to get a response within 48 hours .I tried to make a bank transfer through thier online service , l failed to get my one time pin which was supposed to reach me through an sms , the gentleman who was helping me phoned the Head Office and the head office resetted my phone number and all the passwords .Surprisingly regarding my loan l never got any response after the 48 hours and went back again to this branch again , they told me for this loan to be approved they l must open an account with FNB.From this moment l was never contacted and decided to apply using a different bank , l don't even know why my loan was diclined up to now , this wasn't a service l expected from a big bfinancika institution like FNB !!!

I have banked with FNB for over thirty years and have had very few reasons to complain about their service. The Cresta branch is great and Fiona who works there is amazing at getting things moving.
Overall Rating 
 
4.5
Time in Queue 
 
5.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
4.0
Price of Products 
 
4.0
Pepe Stedman Reviewed by Pepe Stedman February 26, 2015
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FNB Cresta

I have banked with FNB for over thirty years and have had very few reasons to complain about their service. The Cresta branch is great and Fiona who works there is amazing at getting things moving.

The new style of the FNB in cresta is very fancy. I'm not sure how the older generation feel about the modern look, but I have to say that I love it! I was completely flabbergasted when I was recently charged R43 to have R200 deposited into my account by my grandfather simply because he used the tellers in his branch, but I can't really blame the folks at FNB Cresta for that. The service at the Cresta branch is great, even on a Sunday.
Overall Rating 
 
3.8
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
4.0
Price of Products 
 
3.0
Taryn Duncan Reviewed by Taryn Duncan January 21, 2015
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FNB (Cresta)

The new style of the FNB in cresta is very fancy. I'm not sure how the older generation feel about the modern look, but I have to say that I love it! I was completely flabbergasted when I was recently charged R43 to have R200 deposited into my account by my grandfather simply because he used the tellers in his branch, but I can't really blame the folks at FNB Cresta for that. The service at the Cresta branch is great, even on a Sunday.

FNB has moved to the lower level. It looks brighter and more spacious than when it did upstairs. I think it also has to do with the location as its easier for people to get an overview of the layout while walking by unlike before where you could see mostly the entrance and ATM's. Staff are as friendly as before and service still efficient. great products and service.
Overall Rating 
 
4.0
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
4.0
Price of Products 
 
4.0
Riaz Reviewed by Riaz April 24, 2014
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New location

FNB has moved to the lower level. It looks brighter and more spacious than when it did upstairs. I think it also has to do with the location as its easier for people to get an overview of the layout while walking by unlike before where you could see mostly the entrance and ATM's. Staff are as friendly as before and service still efficient. great products and service.

good news fnb cresta have moved downstairs where ackermans should be ..when I walked in this bank I was so excited to see the layout and more space and not forgetting the awesome friendly staffs.within minutes of walking in a friendly assistance walked up and said ;how can I help you:she showed me the easy way to deposit at the atm ..no need to wait for tellers etc ..I was guided step by step all the way ....must admit the new branch décor is looking so cool young n funky ...love it fnb all the way .....
Overall Rating 
 
5.0
Time in Queue 
 
5.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
5.0
Price of Products 
 
5.0
salma mansuri Reviewed by salma mansuri January 22, 2014
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awesome

good news fnb cresta have moved downstairs where ackermans should be ..when I walked in this bank I was so excited to see the layout and more space and not forgetting the awesome friendly staffs.within minutes of walking in a friendly assistance walked up and said ;how can I help you:she showed me the easy way to deposit at the atm ..no need to wait for tellers etc ..I was guided step by step all the way ....must admit the new branch décor is looking so cool young n funky ...love it fnb all the way .....

fnb cresta da best ..was here yesterday ,and all I could hear was how can I help you ..that was excellent .my time in the q was under 5 mins ....whooooooooo hooooooooooooo a big thank you to fnb ..well done .....
Overall Rating 
 
4.3
Time in Queue 
 
4.0
Quality of Information 
 
4.0
Friendliness of Staff 
 
5.0
Price of Products 
 
4.0
salma mansuri Reviewed by salma mansuri May 23, 2013
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all i could hear was ...how can i help you

fnb cresta da best ..was here yesterday ,and all I could hear was how can I help you ..that was excellent .my time in the q was under 5 mins ....whooooooooo hooooooooooooo a big thank you to fnb ..well done .....

I had visited the FNB Branch in Cresta with a very specific request and was able to have this request attended to at the branch within a very short space of time. The assitance was professional and informative. Whilst the first consultant was not in a position to assist me, she went out of her way to ensure that I was able to have my request attended to by a capable and more experienced staff member.
Overall Rating 
 
4.3
Time in Queue 
 
4.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
4.0
Price of Products 
 
4.0
Ravi Jadoonandan Reviewed by Ravi Jadoonandan September 05, 2011
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Customer Assistance

I had visited the FNB Branch in Cresta with a very specific request and was able to have this request attended to at the branch within a very short space of time. The assitance was professional and informative. Whilst the first consultant was not in a position to assist me, she went out of her way to ensure that I was able to have my request attended to by a capable and more experienced staff member.

The sms service fnb offer is the best ever. Awesome service from fnb once again.
Overall Rating 
 
4.5
Time in Queue 
 
5.0
Quality of Information 
 
5.0
Friendliness of Staff 
 
3.0
Price of Products 
 
5.0

Great Service

The sms service fnb offer is the best ever. Awesome service from fnb once again.

 
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