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OneDayOnly.co.za

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OneDayOnly.co.za
 
2.5 (37 Reviews)
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OneDayOnly.co.za in Cape Town
This company get hold of a different product/s each day, slash the prices and sell it for One Day Only!! Products range from electronics, cosmetics, clothing, linen, sport and lifestyle items etc. 

Reviews for OneDayOnly.co.za

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Average user rating from: 37 user(s)

Overall Rating 
 
2.5
Safety and security 
 
2.8  (37)
Reliablility 
 
2.3  (37)
Best Buy 
 
2.5  (37)
Online shopping experience 
 
2.5  (37)
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Ratings (the higher the better)
  • Safety and security
  • Reliablility
  • Best Buy
  • Online shopping experience
Comments
Absolutely shocking lack of customer service.
Bought an Amazon Dot 4gen Alexa on 13 August 2021.

Received it on 23 August 2021.
It cannot connect to anything.
24 August - Sent them an email ([email protected])
24 August - a general response is received with instructions on how to return the product.
24 August - I reply that I do not want to return the product - I only need help in connecting it..
25 August - they send info to connect to IOS (Apple) from Customer Success Agent Renika Benjamin - I need Android.
10 September - I send another email to her - no response.
14 September - I send another email to her - no response
29 September - I send another email to customerservice, asking that the letter be forwarded to the CEO - no response from anyone
At this rate, they are well on their way to going out of business, as their business deponds on a high customer support level (both ways) in order to remain effective in the marketplace.
It is a pity that your rating system does not cater for a 'zero'
Dennis de Necker 083 250 5858


Overall Rating 
 
1.0
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
1.0
Online shopping experience 
 
1.0
Dennis de Necker Reviewed by Dennis de Necker October 08, 2021
View all my reviews (1)

purchase of an Amazon Dot 4 gen - Alexa

Absolutely shocking lack of customer service.
Bought an Amazon Dot 4gen Alexa on 13 August 2021.

Received it on 23 August 2021.
It cannot connect to anything.
24 August - Sent them an email ([email protected])
24 August - a general response is received with instructions on how to return the product.
24 August - I reply that I do not want to return the product - I only need help in connecting it..
25 August - they send info to connect to IOS (Apple) from Customer Success Agent Renika Benjamin - I need Android.
10 September - I send another email to her - no response.
14 September - I send another email to her - no response
29 September - I send another email to customerservice, asking that the letter be forwarded to the CEO - no response from anyone
At this rate, they are well on their way to going out of business, as their business deponds on a high customer support level (both ways) in order to remain effective in the marketplace.
It is a pity that your rating system does not cater for a 'zero'
Dennis de Necker 083 250 5858


I purchased a Hotel stay in Cape Town and I have not yet received the code I need to forward to the hotel. I have tried contacting you and no answer. Kindly email me.
Overall Rating 
 
1.0
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
1.0
Online shopping experience 
 
1.0
Anele Madondo Reviewed by Anele Madondo September 16, 2021
View all my reviews (1)

Urgent!!!!

I purchased a Hotel stay in Cape Town and I have not yet received the code I need to forward to the hotel. I have tried contacting you and no answer. Kindly email me.

Please put more cell phones on sale as well
Overall Rating 
 
5.0
Safety and security 
 
5.0
Reliablility 
 
5.0
Best Buy 
 
5.0
Online shopping experience 
 
5.0
Clinton Reviewed by Clinton August 09, 2021
View all my reviews (1)

Cell phones

Please put more cell phones on sale as well

I order your special for 2x tempered glass screen savers for my Huawei cellphone. Did receive it yesterday 28 July 2021. On opening the parcel this morning I found one screen saver was completely cracked. I did try to phone 021 510 0561 without success.

Please advice the way forward.

Thank you

Barnie Venter

082 562 8284
Overall Rating 
 
4.5
Safety and security 
 
4.0
Reliablility 
 
4.0
Best Buy 
 
5.0
Online shopping experience 
 
5.0
Barnie Venter Reviewed by Barnie Venter July 29, 2021
View all my reviews (1)

Screen protector

I order your special for 2x tempered glass screen savers for my Huawei cellphone. Did receive it yesterday 28 July 2021. On opening the parcel this morning I found one screen saver was completely cracked. I did try to phone 021 510 0561 without success.

Please advice the way forward.

Thank you

Barnie Venter

082 562 8284

I purchased an item (#3046944), and paid via EFT. My order was cancelled for "Non Payment". I sent an email to customer service and was requested to send the proof of payment. Sent the proof and numerous follow-up emails but received no response.

It is important to take a few minutes to check the Review of the company, before buying.

LESSON LEARNT!!!
Overall Rating 
 
1.0
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
1.0
Online shopping experience 
 
1.0
Kribashen Pillay Reviewed by Kribashen Pillay December 10, 2020
View all my reviews (1)

Scam

I purchased an item (#3046944), and paid via EFT. My order was cancelled for "Non Payment". I sent an email to customer service and was requested to send the proof of payment. Sent the proof and numerous follow-up emails but received no response.

It is important to take a few minutes to check the Review of the company, before buying.

LESSON LEARNT!!!

I clicked on your 100% off deal for Sistema 950 ml easy bacon...
I tapped on the picture of the product.
Took me to the next screen.
Tapped on the green 'I want one'
Tapped on my cart - which showed empty!
I tried again! Item still there. Followed same procedure several times.
The item seems still available but not showing in my cart. I cannot buy it. YOU ARE SCAMMING YOUR CLIENTS! SHAME ON YOU!!!!!!
Overall Rating 
 
1.0
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
1.0
Online shopping experience 
 
1.0
Minie Reviewed by Minie November 27, 2020
View all my reviews (1)

Black Friday 27 Nov 2020 scam

I clicked on your 100% off deal for Sistema 950 ml easy bacon...
I tapped on the picture of the product.
Took me to the next screen.
Tapped on the green 'I want one'
Tapped on my cart - which showed empty!
I tried again! Item still there. Followed same procedure several times.
The item seems still available but not showing in my cart. I cannot buy it. YOU ARE SCAMMING YOUR CLIENTS! SHAME ON YOU!!!!!!

I purchased from Onedayonly about 8 weeks ago and my order was delivered within the promised time.

However, one of the items was too small and I am waiting for the past 8 weeks for them to reply to my returns request. All i get is an automated response.

The Bad thing is they dont have a street address to visit their premises and return it personally.

If anyone can assist with the street address please share with me.

Thank you

MD

Overall Rating 
 
2.8
Safety and security 
 
4.0
Reliablility 
 
2.0
Best Buy 
 
2.0
Online shopping experience 
 
3.0
Maureen Davis Reviewed by Maureen Davis August 06, 2020
View all my reviews (1)

Returning item for a credit

I purchased from Onedayonly about 8 weeks ago and my order was delivered within the promised time.

However, one of the items was too small and I am waiting for the past 8 weeks for them to reply to my returns request. All i get is an automated response.

The Bad thing is they dont have a street address to visit their premises and return it personally.

If anyone can assist with the street address please share with me.

Thank you

MD

I placed 2 orders for chairs via OneDayOnly, around the 9th of July.

I have NOT had ANY updates on the delivery of my chairs. The total cost was +-R6500. I paid for the delivery of these items.

And it is the 20th of July 2020 already. And I have NOT HAD ANY delivery of my order. The 1st order I placed, I ordered 4 chairs at +-R450 each, together with a Google Smart-speaker. I received my Google Smart-speaker. BUT NO CHAIRS.
That was 2 weeks ago already.

Now - nearly 3 weeks later, I STILL have not heard ANYTHING back from OneDayOnly!

When I email their Customer Services email ([email protected]) - I just get an automated email back. NO HUMAN RESPONSE.

:(
Overall Rating 
 
1.8
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
3.0
Online shopping experience 
 
2.0
Jacques Botha Reviewed by Jacques Botha July 20, 2020
View all my reviews (1)

TERRIBLE SERVICE

I placed 2 orders for chairs via OneDayOnly, around the 9th of July.

I have NOT had ANY updates on the delivery of my chairs. The total cost was +-R6500. I paid for the delivery of these items.

And it is the 20th of July 2020 already. And I have NOT HAD ANY delivery of my order. The 1st order I placed, I ordered 4 chairs at +-R450 each, together with a Google Smart-speaker. I received my Google Smart-speaker. BUT NO CHAIRS.
That was 2 weeks ago already.

Now - nearly 3 weeks later, I STILL have not heard ANYTHING back from OneDayOnly!

When I email their Customer Services email ([email protected]) - I just get an automated email back. NO HUMAN RESPONSE.

:(

I placed an order for 2 cases of wine during lockdown. Since lockdown has lifted, I received one of my orders (from the same batch) on 18/06/2020. I have still not received the last case of wine 3 weeks later. There is no number to contact and find out where my order is and all of my queries on the website generate an automated email and no one gets back to me. Shocking service!! Please let me know where my order is!!
My order number is 2398534.
Overall Rating 
 
2.0
Safety and security 
 
3.0
Reliablility 
 
1.0
Best Buy 
 
3.0
Online shopping experience 
 
1.0
James Moody Reviewed by James Moody July 08, 2020
View all my reviews (1)

Terrible customer service and order updates

I placed an order for 2 cases of wine during lockdown. Since lockdown has lifted, I received one of my orders (from the same batch) on 18/06/2020. I have still not received the last case of wine 3 weeks later. There is no number to contact and find out where my order is and all of my queries on the website generate an automated email and no one gets back to me. Shocking service!! Please let me know where my order is!!
My order number is 2398534.

Bought an Crosley Troubadour Turntable which is faulty. Batteries were flat on delivery. Emailed 4 times and still no response. Requested a contact phone number and received the general email response about high volumes. As pensioners we cannot return the item and requested that they collect and replace the item.

PATHETIC CUSTOMER SERVICE. WILL NEVER BUY FROM THEM AGAIN.
Overall Rating 
 
1.0
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
1.0
Online shopping experience 
 
1.0
annamare mostert Reviewed by annamare mostert June 29, 2020
View all my reviews (1)

Pathetic Customer Service

Bought an Crosley Troubadour Turntable which is faulty. Batteries were flat on delivery. Emailed 4 times and still no response. Requested a contact phone number and received the general email response about high volumes. As pensioners we cannot return the item and requested that they collect and replace the item.

PATHETIC CUSTOMER SERVICE. WILL NEVER BUY FROM THEM AGAIN.

This company is unreachable and incompetent.

You buy stuff and wait 4 weeks for it.

Your goods gets delivered as half an order

Now I to wait again - how long is this going to take.

Please find out what Take a Lot, Bid or Buy and Makro is doing to get it right the first time.
Overall Rating 
 
1.8
Safety and security 
 
3.0
Reliablility 
 
1.0
Best Buy 
 
2.0
Online shopping experience 
 
1.0
Abri Booyse Reviewed by Abri Booyse June 12, 2020
View all my reviews (1)

One Day Only - Bad service and incomplete and late deliveries

This company is unreachable and incompetent.

You buy stuff and wait 4 weeks for it.

Your goods gets delivered as half an order

Now I to wait again - how long is this going to take.

Please find out what Take a Lot, Bid or Buy and Makro is doing to get it right the first time.

Ordered and received, tried them out and they are absolute rubbish. Nothing like what was said on the box . Arrangements made for return and collected and arranged for refund . Then some wise and wonderful idiot at one day only decided to return them . So now the co is going to find out what my wrath is all about and the consumer council will be involved
Overall Rating 
 
1.0
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
1.0
Online shopping experience 
 
1.0
Gilbert Brak Reviewed by Gilbert Brak November 16, 2018
View all my reviews (1)

Milex air cooler

Ordered and received, tried them out and they are absolute rubbish. Nothing like what was said on the box . Arrangements made for return and collected and arranged for refund . Then some wise and wonderful idiot at one day only decided to return them . So now the co is going to find out what my wrath is all about and the consumer council will be involved

One day only is the worst online shop to date. I bought items to the value of R3600 and it’s both faulty. I’ve been trying over 2 weeks to get a satisfactory response from them. There after sales service is appalling or rather non existent.
Overall Rating 
 
1.8
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
1.0
Online shopping experience 
 
4.0
Naasiegh Khan Reviewed by Naasiegh Khan June 30, 2018
View all my reviews (1)

One day only sucks

One day only is the worst online shop to date. I bought items to the value of R3600 and it’s both faulty. I’ve been trying over 2 weeks to get a satisfactory response from them. There after sales service is appalling or rather non existent.

Got my set of Jbl earphones delivered with one not working. Still trying to sort it out.
Overall Rating 
 
1.0
Safety and security 
 
1.0
Reliablility 
 
1.0
Best Buy 
 
1.0
Online shopping experience 
 
1.0
Jaco Schoeman Reviewed by Jaco Schoeman April 26, 2018
View all my reviews (1)

Poor service and broken goods

Got my set of Jbl earphones delivered with one not working. Still trying to sort it out.

Got my set of Jbl earphones delivered with one not working. Still trying to sort it out.
Overall Rating 
 
2.0
Safety and security 
 
1.0
Reliablility 
 
5.0
Best Buy 
 
1.0
Online shopping experience 
 
1.0
Jaco Schoeman Reviewed by Jaco Schoeman April 26, 2018
View all my reviews (1)

Poor service and broken goods

Got my set of Jbl earphones delivered with one not working. Still trying to sort it out.

 
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