OneDayOnly.co.za

Absolutely shocking lack of customer service.
Bought an Amazon Dot 4gen Alexa on 13 August 2021.

Received it on 23 August 2021.
It cannot connect to anything.
24 August - Sent them an email ([email protected])
24 August - a general response is received with instructions on how to return the product.
24 August - I reply that I do not want to return the product - I only need help in connecting it..
25 August - they send info to connect to IOS (Apple) from Customer Success Agent Renika Benjamin - I need Android.
10 September - I send another email to her - no response.
14 September - I send another email to her - no response
29 September - I send another email to customerservice, asking that the letter be forwarded to the CEO - no response from anyone
At this rate, they are well on their way to going out of business, as their business deponds on a high customer support level (both ways) in order to remain effective in the marketplace.
It is a pity that your rating system does not cater for a 'zero'
Dennis de Necker 083 250 5858

I purchased a Hotel stay in Cape Town and I have not yet received the code I need to forward to the hotel. I have tried contacting you and no answer. Kindly email me.

Please put more cell phones on sale as well

I order your special for 2x tempered glass screen savers for my Huawei cellphone. Did receive it yesterday 28 July 2021. On opening the parcel this morning I found one screen saver was completely cracked. I did try to phone 021 510 0561 without success.

Please advice the way forward.

Thank you

Barnie Venter

082 562 8284

I purchased an item (#3046944), and paid via EFT. My order was cancelled for "Non Payment". I sent an email to customer service and was requested to send the proof of payment. Sent the proof and numerous follow-up emails but received no response.

It is important to take a few minutes to check the Review of the company, before buying.

LESSON LEARNT!!!

I clicked on your 100% off deal for Sistema 950 ml easy bacon...
I tapped on the picture of the product.
Took me to the next screen.
Tapped on the green 'I want one'
Tapped on my cart - which showed empty!
I tried again! Item still there. Followed same procedure several times.
The item seems still available but not showing in my cart. I cannot buy it. YOU ARE SCAMMING YOUR CLIENTS! SHAME ON YOU!!!!!!

I purchased from Onedayonly about 8 weeks ago and my order was delivered within the promised time.

However, one of the items was too small and I am waiting for the past 8 weeks for them to reply to my returns request. All i get is an automated response.

The Bad thing is they dont have a street address to visit their premises and return it personally.

If anyone can assist with the street address please share with me.

Thank you

MD

I placed 2 orders for chairs via OneDayOnly, around the 9th of July.

I have NOT had ANY updates on the delivery of my chairs. The total cost was +-R6500. I paid for the delivery of these items.

And it is the 20th of July 2020 already. And I have NOT HAD ANY delivery of my order. The 1st order I placed, I ordered 4 chairs at +-R450 each, together with a Google Smart-speaker. I received my Google Smart-speaker. BUT NO CHAIRS.
That was 2 weeks ago already.

Now - nearly 3 weeks later, I STILL have not heard ANYTHING back from OneDayOnly!

When I email their Customer Services email ([email protected]) - I just get an automated email back. NO HUMAN RESPONSE.

:(

I placed an order for 2 cases of wine during lockdown. Since lockdown has lifted, I received one of my orders (from the same batch) on 18/06/2020. I have still not received the last case of wine 3 weeks later. There is no number to contact and find out where my order is and all of my queries on the website generate an automated email and no one gets back to me. Shocking service!! Please let me know where my order is!!
My order number is 2398534.

Bought an Crosley Troubadour Turntable which is faulty. Batteries were flat on delivery. Emailed 4 times and still no response. Requested a contact phone number and received the general email response about high volumes. As pensioners we cannot return the item and requested that they collect and replace the item.

PATHETIC CUSTOMER SERVICE. WILL NEVER BUY FROM THEM AGAIN.

This company is unreachable and incompetent.

You buy stuff and wait 4 weeks for it.

Your goods gets delivered as half an order

Now I to wait again - how long is this going to take.

Please find out what Take a Lot, Bid or Buy and Makro is doing to get it right the first time.

Ordered and received, tried them out and they are absolute rubbish. Nothing like what was said on the box . Arrangements made for return and collected and arranged for refund . Then some wise and wonderful idiot at one day only decided to return them . So now the co is going to find out what my wrath is all about and the consumer council will be involved

One day only is the worst online shop to date. I bought items to the value of R3600 and it’s both faulty. I’ve been trying over 2 weeks to get a satisfactory response from them. There after sales service is appalling or rather non existent.

Got my set of Jbl earphones delivered with one not working. Still trying to sort it out.

Got my set of Jbl earphones delivered with one not working. Still trying to sort it out.