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Cell C Direct

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Cell C Direct
 
2.8 (6 Reviews)
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Cell C Direct in Johannesburg
Direct 'arm' of mobile operator "Cell C"

Reviews for Cell C Direct

Average user rating from: 6 user(s)

Overall Rating 
 
2.8
Professionalism 
 
2.0  (6)
Products 
 
3.5  (6)
Service 
 
1.8  (6)
Price 
 
4.0  (6)
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Ratings (the higher the better)
  • Professionalism
  • Products
  • Service
  • Price
Comments
useless network.no network coverage.poor customer service.when calling customer service we must hang on over half an hour. bad
Overall Rating 
 
1.8
Professionalism 
 
1.0
Products 
 
2.0
Service 
 
1.0
Price 
 
3.0
shaun Reviewed by shaun October 08, 2015
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useless cell c

useless network.no network coverage.poor customer service.when calling customer service we must hang on over half an hour. bad

I chose to change over to cell c because of their good contract deals but have had endless problems with them and the call centre has not seemed to resolve my issue. I am so disappointed at the feedback from senior consultants that I cannot wait for my contract to end!
Overall Rating 
 
2.3
Professionalism 
 
1.0
Products 
 
3.0
Service 
 
1.0
Price 
 
4.0
Safiya Reviewed by Safiya January 04, 2014
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Cant get anywhere!

I chose to change over to cell c because of their good contract deals but have had endless problems with them and the call centre has not seemed to resolve my issue. I am so disappointed at the feedback from senior consultants that I cannot wait for my contract to end!

I have had a number of experiences with cell c that were not good at all, with the cell c customer care line. the cell c sim card belonged to my mum and I would make the calls for her, on her behalf. After much discussion with Cell C, and suffering with extremely poor network service and struggling during phone calls, my mum eventually gave up her contract with cell c. Although they offer great deals, the service unfortunately does not match up.
Overall Rating 
 
3.0
Professionalism 
 
2.0
Products 
 
4.0
Service 
 
1.0
Price 
 
5.0
ayesha Reviewed by ayesha June 19, 2013
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unhappy customer

I have had a number of experiences with cell c that were not good at all, with the cell c customer care line. the cell c sim card belonged to my mum and I would make the calls for her, on her behalf. After much discussion with Cell C, and suffering with extremely poor network service and struggling during phone calls, my mum eventually gave up her contract with cell c. Although they offer great deals, the service unfortunately does not match up.

I am currently not happy with the service I have received from cell c. the call centre guys got all the details wrong after spending 30min with her on the phone. Got the address wrong for delivery and now have to wait 2 more weeks to receive my phone not happy at all.
Overall Rating 
 
2.8
Professionalism 
 
2.0
Products 
 
3.0
Service 
 
3.0
Price 
 
3.0
Thuli Buthelezi Reviewed by Thuli Buthelezi June 18, 2013
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customer service not good at all

I am currently not happy with the service I have received from cell c. the call centre guys got all the details wrong after spending 30min with her on the phone. Got the address wrong for delivery and now have to wait 2 more weeks to receive my phone not happy at all.

I have been with CellC for over 10 years. They have their ups and down but overall they are reliable and provide a decent service.
Overall Rating 
 
3.8
Professionalism 
 
3.0
Products 
 
4.0
Service 
 
3.0
Price 
 
5.0
Dale Goodwin Reviewed by Dale Goodwin May 03, 2013
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Loyal CellC Client

I have been with CellC for over 10 years. They have their ups and down but overall they are reliable and provide a decent service.

Phoned Cell C direct to enquire / renew a contract - I am a longstanding client of Cell C, but despite the UNBELIEVABLE offer - which I was going to take as well as add a new line, the low level of confidence inspired in the salesperson made me retract my request, and the HARDWARE was out of stock ?!?. I am still betwixt and between on Cell C direct, as the same salesperson phoned me back the next day, and I again declined, saying I preferred to have a 'one on one' at a Cell C store - upon which she mentioned that a contract renewal via a store would be charged for at R 300-00 a pop ?!? Channel pricing differentiation. In conclusion Cell C have really taken a lead in terms of tariffs and packages and deals - no doubt even world leading, but execution thereof leaves quite a lot to be desired - Alan you must jack up your call centre and stock logistics to get further ahead !!!!
Overall Rating 
 
3.5
Professionalism 
 
3.0
Products 
 
5.0
Service 
 
2.0
Price 
 
4.0
Mark Duncan Reviewed by Mark Duncan March 29, 2013
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Cell C - Direct or Press the Flesh ?

Phoned Cell C direct to enquire / renew a contract - I am a longstanding client of Cell C, but despite the UNBELIEVABLE offer - which I was going to take as well as add a new line, the low level of confidence inspired in the salesperson made me retract my request, and the HARDWARE was out of stock ?!?. I am still betwixt and between on Cell C direct, as the same salesperson phoned me back the next day, and I again declined, saying I preferred to have a 'one on one' at a Cell C store - upon which she mentioned that a contract renewal via a store would be charged for at R 300-00 a pop ?!? Channel pricing differentiation. In conclusion Cell C have really taken a lead in terms of tariffs and packages and deals - no doubt even world leading, but execution thereof leaves quite a lot to be desired - Alan you must jack up your call centre and stock logistics to get further ahead !!!!