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MTN

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MTN
 
3.9 (16 Reviews)
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MTN in Johannesburg
Incorporated in 1994, MTN Group Limited is a multi-national telecommunications group offering voice and data communications products and services to individuals and businesses. MTN has GSM licences in 21 countries and internet service provider businesses in 13 countries, spanning three continents. At the end of December 2010, it had 141,6 million total subscribers.
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Reviews for MTN

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Average user rating from: 16 user(s)

Overall Rating 
 
3.9
Professionalism 
 
3.9  (16)
Products 
 
4.1  (16)
Service 
 
3.8  (16)
Price 
 
3.9  (16)
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Ratings (the higher the better)
  • Professionalism
  • Products
  • Service
  • Price
Comments
Siphelele on the MTN call centre gave me the most brilliant service I have ever received! He is professional, willing and knowledgeable. Thanks for the excellent servcie!
Overall Rating 
 
5.0
Professionalism 
 
5.0
Products 
 
5.0
Service 
 
5.0
Price 
 
5.0
Wolli Wolta Reviewed by Wolli Wolta March 24, 2016
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Brilliant!

Siphelele on the MTN call centre gave me the most brilliant service I have ever received! He is professional, willing and knowledgeable. Thanks for the excellent servcie!

I have been a customer of MTN for the last 20 years
Overall Rating 
 
4.8
Professionalism 
 
5.0
Products 
 
5.0
Service 
 
5.0
Price 
 
4.0
Linda Reviewed by Linda February 27, 2015
Last updated: September 23, 2015
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MTN Excellent Service & Proudly South African

I have been a customer of MTN for the last 20 years

MTN IS THE BEST NETWORK IN NIGERIA AND KNOWN AS NETWORK OF LIFE
Overall Rating 
 
5.0
Professionalism 
 
5.0
Products 
 
5.0
Service 
 
5.0
Price 
 
5.0

MTN

MTN IS THE BEST NETWORK IN NIGERIA AND KNOWN AS NETWORK OF LIFE

the best
Overall Rating 
 
4.5
Professionalism 
 
5.0
Products 
 
5.0
Service 
 
4.0
Price 
 
4.0
Reviewed by Gboru Markson February 25, 2014
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coolest

the best

Good service provider....Keep it up guys !!!
Overall Rating 
 
5.0
Professionalism 
 
5.0
Products 
 
5.0
Service 
 
5.0
Price 
 
5.0
Ben Monteverdi Reviewed by Ben Monteverdi January 30, 2014
Last updated: January 30, 2014
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MTN

Good service provider....Keep it up guys !!!

Mtn was great untill now. i now use it as a spare sim to call other mtn lines. network is fustrating plus their bis isnt just it at all. Sadly i wished their service was faboulous. to me just a waste of money using mtn bis.
Overall Rating 
 
3.0
Professionalism 
 
2.0
Products 
 
3.0
Service 
 
2.0
Price 
 
5.0
yinka Reviewed by yinka September 19, 2013
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SUBSTANDARD SERVICE

Mtn was great untill now. i now use it as a spare sim to call other mtn lines. network is fustrating plus their bis isnt just it at all. Sadly i wished their service was faboulous. to me just a waste of money using mtn bis.

It is the best out there!! No problems with reception, and they help out the people in Moz
Overall Rating 
 
5.0
Professionalism 
 
5.0
Products 
 
5.0
Service 
 
5.0
Price 
 
5.0
Donovan Corinaldi Reviewed by Donovan Corinaldi August 27, 2013
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Great

It is the best out there!! No problems with reception, and they help out the people in Moz

I have been using MTN for 15 years now. I have always been very impressed and through the few issues I have had, they helped efficiently to resolve it. Over the last few months I have noticed that my dropped calls are increasing. I sometimes have to phone a person 3 times to finish a conversation. This is very frustrating. It is almost line the network is now permanently under stress, not just over weekends. They can defiantly start doing something about this, it is very frustrating.
Overall Rating 
 
4.0
Professionalism 
 
4.0
Products 
 
4.0
Service 
 
3.0
Price 
 
5.0

With MTN for over a decade

I have been using MTN for 15 years now. I have always been very impressed and through the few issues I have had, they helped efficiently to resolve it. Over the last few months I have noticed that my dropped calls are increasing. I sometimes have to phone a person 3 times to finish a conversation. This is very frustrating. It is almost line the network is now permanently under stress, not just over weekends. They can defiantly start doing something about this, it is very frustrating.

I received an sms on my phone through my MTN network provider. Opening the sms (NOT CLICKING A LINK) automatically subscribed me to a scam service that deducts R5/day off my account.

Communication with MTN has been pointless. Their response was 'we cant control what people do on our network' Ok, fair enough, but I've just told you a crime is being committed through YOUR NETWORK!! Are you going to fold your hands and let your customers suffer?? Hello Vodacom!!
Overall Rating 
 
1.0
Professionalism 
 
1.0
Products 
 
1.0
Service 
 
1.0
Price 
 
1.0
Trevor van Zijl Reviewed by Trevor van Zijl August 08, 2013
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Accessory to a crime

I received an sms on my phone through my MTN network provider. Opening the sms (NOT CLICKING A LINK) automatically subscribed me to a scam service that deducts R5/day off my account.

Communication with MTN has been pointless. Their response was 'we cant control what people do on our network' Ok, fair enough, but I've just told you a crime is being committed through YOUR NETWORK!! Are you going to fold your hands and let your customers suffer?? Hello Vodacom!!

got a mtn starter pack love the mahala promotions others can take note of this service
Overall Rating 
 
3.0
Professionalism 
 
3.0
Products 
 
3.0
Service 
 
3.0
Price 
 
3.0
Wally Evans Reviewed by Wally Evans August 07, 2013
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MTN

got a mtn starter pack love the mahala promotions others can take note of this service

MTN with this my Mahala promotions they came up with the best idea for us who don’t like buying airtime. When they run Mahala promotion I find myself buying airtime twice a day sometime. And I feel happy when I get free airtime then don’t mind spending it so can buy again. Mahala airtime is the best!!! Only problem I have with MTN is the network on weekend very weak and that is very stressful for MTN customers
Overall Rating 
 
4.3
Professionalism 
 
4.0
Products 
 
5.0
Service 
 
5.0
Price 
 
3.0
Thuli Buthelezi Reviewed by Thuli Buthelezi June 13, 2013
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Love the mahala MTN

MTN with this my Mahala promotions they came up with the best idea for us who don’t like buying airtime. When they run Mahala promotion I find myself buying airtime twice a day sometime. And I feel happy when I get free airtime then don’t mind spending it so can buy again. Mahala airtime is the best!!! Only problem I have with MTN is the network on weekend very weak and that is very stressful for MTN customers

We switched from Vodacom and we find the service to be significantly better. Not sure why their coverage seems to be a lot better. Prices are pretty much the same and there is very little differentiation froma product and features.
Overall Rating 
 
4.8
Professionalism 
 
5.0
Products 
 
4.0
Service 
 
5.0
Price 
 
5.0
Jonathan Levin Reviewed by Jonathan Levin February 08, 2013
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Switched from Vodacom

We switched from Vodacom and we find the service to be significantly better. Not sure why their coverage seems to be a lot better. Prices are pretty much the same and there is very little differentiation froma product and features.

When MTN first started, I joined them and was very happy, unfortunately my perception of MTN has changed. Although I am very happy with their product packages especially the uncapped lite data package - it is good value for money, I must state clearly, that MTN has the absolute worst service, I have been to 6 MTN stores, and made numerous calls to their 173 call centre, and all the staff is incompetent when it comes to solving minor problems....luckily someone at Nashua Mobile (whom I do not have a contract with - solved the problems for me. It does not help you have good products, but bad reception, poorly trained or rude and lazy staff, combined with really bad reception at times... MTN in my mind stands for Most Terrible Network
Overall Rating 
 
2.0
Professionalism 
 
1.0
Products 
 
4.0
Service 
 
1.0
Price 
 
2.0
William Spires Reviewed by William Spires February 04, 2013
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MTN - Most Terrible Network

When MTN first started, I joined them and was very happy, unfortunately my perception of MTN has changed. Although I am very happy with their product packages especially the uncapped lite data package - it is good value for money, I must state clearly, that MTN has the absolute worst service, I have been to 6 MTN stores, and made numerous calls to their 173 call centre, and all the staff is incompetent when it comes to solving minor problems....luckily someone at Nashua Mobile (whom I do not have a contract with - solved the problems for me. It does not help you have good products, but bad reception, poorly trained or rude and lazy staff, combined with really bad reception at times... MTN in my mind stands for Most Terrible Network

They have been nothing but a pleasure to be with.
I have never had a problem, the only problem was with a phone and they did everything they could to help. and ended up replacing it for me.

I recommend this network to anyone who wants a problem-free cellphone life.

Overall Rating 
 
5.0
Professionalism 
 
5.0
Products 
 
5.0
Service 
 
5.0
Price 
 
5.0
Russell Reviewed by Russell November 06, 2012
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MTN review

They have been nothing but a pleasure to be with.
I have never had a problem, the only problem was with a phone and they did everything they could to help. and ended up replacing it for me.

I recommend this network to anyone who wants a problem-free cellphone life.

can not stop thanking you for the great service, but knows there is pleant room for improvement and want to thank you you when you bless us with a couple of device with contracts here at the bottom of the planet.....
Overall Rating 
 
5.0
Professionalism 
 
5.0
Products 
 
5.0
Service 
 
5.0
Price 
 
5.0
fadiel Reviewed by fadiel November 03, 2012
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can not stop thanking you for the great service.....

can not stop thanking you for the great service, but knows there is pleant room for improvement and want to thank you you when you bless us with a couple of device with contracts here at the bottom of the planet.....

 
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