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Neotel (Cedar Square)

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Neotel (Cedar Square)
 
2.5 (6 Reviews)
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Neotel (Cedar Square) in Johannesburg
Neotel is a telecommunications network operator that caters for wholesale, business and home customer needs. We deliver services that reduce the cost of doing business through the optimal use of advanced technologies. We are South Africa's first converged telecommunications network operator. This means that voice, data and Internet is now offered over a single connection.
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Reviews for Neotel (Cedar Square)

Average user rating from: 6 user(s)

Overall Rating 
 
2.5
Effectiveness 
 
3.0  (6)
Efficiency 
 
2.5  (6)
Professionalism  
 
2.2  (6)
Service 
 
2.2  (6)
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Ratings (the higher the better)
  • Effectiveness
  • Efficiency
  • Professionalism
  • Service
Comments
They are slow, their call center staff know nothing about the internet. Glad i moved from them.
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Dale Goodwin Reviewed by Dale Goodwin May 03, 2013
View all my reviews (1)

Neotel Sucks

They are slow, their call center staff know nothing about the internet. Glad i moved from them.

my family had many problems with neotel, we ended the internet subscription because every month they overcharged us, and even after we cancelled, they kept charging us every month, making out like it was out fault. We will never go back to neotel, was shocking service
Overall Rating 
 
1.5
Effectiveness 
 
3.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
rebecca lewis Reviewed by rebecca lewis May 02, 2012
View all my reviews (1)

neotel

my family had many problems with neotel, we ended the internet subscription because every month they overcharged us, and even after we cancelled, they kept charging us every month, making out like it was out fault. We will never go back to neotel, was shocking service

I moved from Telkom to Neotel, merely to have a better service and cheaper connectivity to the internet and in both cases Neotel wins hands down. Service inquiries aren't always dealt with in an efficient manner though, but have to say it has certainly improved since I have joined their group almost 3 years ago. I do however feel that it is still necessary to allow people the luxury of being able to change providers with much more ease as new and better offers, keep on popping up
Overall Rating 
 
3.8
Effectiveness 
 
4.0
Efficiency 
 
3.0
Professionalism  
 
4.0
Service 
 
4.0
Penelope Reviewed by Penelope January 24, 2012
View all my reviews (1)

Neotel connect those that want to pay less

I moved from Telkom to Neotel, merely to have a better service and cheaper connectivity to the internet and in both cases Neotel wins hands down. Service inquiries aren't always dealt with in an efficient manner though, but have to say it has certainly improved since I have joined their group almost 3 years ago. I do however feel that it is still necessary to allow people the luxury of being able to change providers with much more ease as new and better offers, keep on popping up

I moved to Neotel from Hellkom. It was love at first download. Over the last 12 months the speed has deteriorated substantially and I called four times to try and get some assistance. Only after I cancelled the service last month do I get a call from 'Retentions' to ask me to stay.
Overall Rating 
 
2.3
Effectiveness 
 
3.0
Efficiency 
 
3.0
Professionalism  
 
2.0
Service 
 
1.0
Warren Hero Reviewed by Warren Hero July 20, 2011
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Disappointed

I moved to Neotel from Hellkom. It was love at first download. Over the last 12 months the speed has deteriorated substantially and I called four times to try and get some assistance. Only after I cancelled the service last month do I get a call from 'Retentions' to ask me to stay.

I live in a place where no internet connction is worth getting, in a nice big dip. All the providers, that did the effort to check my signal strength, told me that it is not worth getting their service as it will not work. Neotel came out and told us the signal is very poor and will probably not work. My dad went ahead and got the contract and I went for the prepaid. The signal strength of the prepaid is better that the contract and tha airtime lasts me so much longer.
Overall Rating 
 
4.5
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism  
 
4.0
Service 
 
4.0
Monique Reviewed by Monique July 14, 2011
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Prepaid fantastic

I live in a place where no internet connction is worth getting, in a nice big dip. All the providers, that did the effort to check my signal strength, told me that it is not worth getting their service as it will not work. Neotel came out and told us the signal is very poor and will probably not work. My dad went ahead and got the contract and I went for the prepaid. The signal strength of the prepaid is better that the contract and tha airtime lasts me so much longer.

When I acquired the service the data speed was incredible, over the last several months this has deteriorated to such an extent that I have requested service cancellation. It also seems that when I call the systems are off-line
Overall Rating 
 
1.8
Effectiveness 
 
2.0
Efficiency 
 
2.0
Professionalism  
 
1.0
Service 
 
2.0
Warren Hero Reviewed by Warren Hero June 28, 2011
View all my reviews (1)

Really slow

When I acquired the service the data speed was incredible, over the last several months this has deteriorated to such an extent that I have requested service cancellation. It also seems that when I call the systems are off-line