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Web Africa

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Web Africa
 
1.3 (7 Reviews)
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Web Africa in Cape Town
Web Africa is a multi-award winning, privately owned internet service provider (ISP) that provides broadband internet access and hosting solutions for local and international clients. Founded in 1997, Web Africa has continually pioneered the industry with first to market ADSL innovations. Their expertise in operating multiple hosting clusters and automated solutions has resulted in a year-on-year growth of over 70%, making them the 2nd largest hosting provider in South Africa.
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Reviews for Web Africa

Average user rating from: 7 user(s)

Overall Rating 
 
1.3
Effectiveness 
 
1.3  (7)
Efficiency 
 
1.3  (7)
Professionalism  
 
1.4  (7)
Service 
 
1.3  (7)
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Ratings (the higher the better)
  • Effectiveness
  • Efficiency
  • Professionalism
  • Service
Comments
Absolutely appalling response rate... We have been waiting for almost 4 months now to find out what is going on with our website as they are supposed to hosting and updating it.. Every time I call the people who are dealing with our website are not there or will "call back" and never ever do... SO irritated as we are paying every month for a website that does not exist!!!!!!!!
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Reviewed by Lucy March 08, 2016

Shocking Service!!!!

Absolutely appalling response rate... We have been waiting for almost 4 months now to find out what is going on with our website as they are supposed to hosting and updating it.. Every time I call the people who are dealing with our website are not there or will "call back" and never ever do... SO irritated as we are paying every month for a website that does not exist!!!!!!!!

My 2meg line is so flippen slow, we cannot go on wifi with our phones. if you throttle dont throttle it to a dead stop!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Overall Rating 
 
1.3
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
2.0
Service 
 
1.0
lynette Reviewed by lynette June 10, 2015
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Very slow internet very bad

My 2meg line is so flippen slow, we cannot go on wifi with our phones. if you throttle dont throttle it to a dead stop!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Although there might be other shortcomings , their data pricing is if not the best very close to the best. Nearly five years with them.
Overall Rating 
 
3.0
Effectiveness 
 
3.0
Efficiency 
 
3.0
Professionalism  
 
3.0
Service 
 
3.0
Johan Louw Reviewed by Johan Louw January 22, 2014
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Cheapest Data

Although there might be other shortcomings , their data pricing is if not the best very close to the best. Nearly five years with them.

i bought a domain from them and then wanted to host with another hosting provider - asmallorange. (you can't buy .co.za names through them).

i can't change the nameservers from the web africa ones. the error messages don't make any sense and the "live" help is not live. i needed to reset my password which i forgot and even the automated password reset email took 30 minutes to arrive.

this business has worthless service
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Zach Smith Reviewed by Zach Smith August 26, 2013
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slow and without support

i bought a domain from them and then wanted to host with another hosting provider - asmallorange. (you can't buy .co.za names through them).

i can't change the nameservers from the web africa ones. the error messages don't make any sense and the "live" help is not live. i needed to reset my password which i forgot and even the automated password reset email took 30 minutes to arrive.

this business has worthless service

Their email service is dead slow....their call centre is bad. I listened to all their Adverts for 20min today and eventually disconnected.
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Pramod Mohanlal Reviewed by Pramod Mohanlal August 14, 2013
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Clearly they've got issues

Their email service is dead slow....their call centre is bad. I listened to all their Adverts for 20min today and eventually disconnected.

Well here is another Review - These guys really suck! Have you also being forced to listen to their marketing messages for 5 minutes before somebody answers. So I call 5 times and get the call cut on 3 occassions. Thanks guys for sucking almost an hour of my call time. Well that's the least of my frustrations....they have been flooding my mailbox with over 2,500 old mails. Wish Yowzit had a Zero for this brand.
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
Pramod Mohanlal Reviewed by Pramod Mohanlal March 26, 2013
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Wish Yowzit had a Zero

Well here is another Review - These guys really suck! Have you also being forced to listen to their marketing messages for 5 minutes before somebody answers. So I call 5 times and get the call cut on 3 occassions. Thanks guys for sucking almost an hour of my call time. Well that's the least of my frustrations....they have been flooding my mailbox with over 2,500 old mails. Wish Yowzit had a Zero for this brand.

If there was a ZERO on the Rating scale, after today's drama, that would have been their rating. Stupidity brought our internet platform down for 4 hours. This is not the first, I registered and paid for a domain in December with this company, only to find out that somebody else has claimed it. I AM SO IRRITATED with them.
Overall Rating 
 
1.0
Effectiveness 
 
1.0
Efficiency 
 
1.0
Professionalism  
 
1.0
Service 
 
1.0
PramodMohanlal Reviewed by PramodMohanlal June 29, 2011
View all my reviews (1)

Stupidity brings our business to a stop for

If there was a ZERO on the Rating scale, after today's drama, that would have been their rating. Stupidity brought our internet platform down for 4 hours. This is not the first, I registered and paid for a domain in December with this company, only to find out that somebody else has claimed it. I AM SO IRRITATED with them.