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Outsurance

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Outsurance
 
4.2 (28 Reviews)
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Outsurance in Pretoria
OUTsurance was one of the original companies that pioneered the concept of direct short-term insurance in South Africa. The idea being that a technologically advanced call centre, staffed by knowledgeable and well-trained agents could allow you to deal directly with your insurer rather than go through an insurance broker.
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Reviews for Outsurance

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Average user rating from: 28 user(s)

Overall Rating 
 
4.2
Effectiveness 
 
4.2  (28)
Efficiency 
 
4.2  (28)
Professionalism 
 
4.3  (28)
Service 
 
4.2  (28)
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Ratings (the higher the better)
  • Effectiveness
  • Efficiency
  • Professionalism
  • Service
Comments
Just before New Year we had a flood in our home - started in the bathroom and worked its way downstairs until we finally heard the water pouring down the stairs!! The lady we dealt with at Outsurance was Nicole Africa - absolutely fantastic service from this extremely professional lady!! Unfortunately we had to put up with the most disgusting stench of wet soggy carpets until business resumed in 2017 but Nicole kept us in the picture every step of the way!! Most impressed.
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Pepe Stedman Reviewed by Pepe Stedman January 17, 2017
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Outsurance

Just before New Year we had a flood in our home - started in the bathroom and worked its way downstairs until we finally heard the water pouring down the stairs!! The lady we dealt with at Outsurance was Nicole Africa - absolutely fantastic service from this extremely professional lady!! Unfortunately we had to put up with the most disgusting stench of wet soggy carpets until business resumed in 2017 but Nicole kept us in the picture every step of the way!! Most impressed.

I recently had an interaction with the Claims call centre agent, Ms Jerusha Raghavan, and did not appreciate her cynical attitude. Additionally, she needs to learn to give specific information. Her entire attitude was as if she is doing me a favour. Ms Raghavan, I pay for the service and your job is to treat me as a valued client.
Overall Rating 
 
1.8
Effectiveness 
 
2.0
Efficiency 
 
2.0
Professionalism 
 
1.0
Service 
 
2.0
Pramod Reviewed by Pramod June 23, 2016
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Cynical agent

I recently had an interaction with the Claims call centre agent, Ms Jerusha Raghavan, and did not appreciate her cynical attitude. Additionally, she needs to learn to give specific information. Her entire attitude was as if she is doing me a favour. Ms Raghavan, I pay for the service and your job is to treat me as a valued client.

I have recently switched the bulk of my short term insurance to Outsurance. After receiving a (more intelligent) approach to a requote on my short term insurance telephonically from Outsurance, and 'burning up' my cellphone battery and my ear, followed by written interim quotations, I finally made the big move of vehicles to Outsurance... with a modest premium cost saving. I gave the salesperson a complete 'run for his money' and he came up trumps on every point I countered him on ! After as many marathon calls as this transaction took, I congratulated the gent on his tenacity and professionalism ! On a broader point, my cognitive dissonance associated with such a purchase decision was alleviated considerably by an article on an official review of short term insurers by the Short Term Ombudsman, and although buying insurance is a purchase of 'utmost good faith' (i.e. trusting that when a claim is made, it's settled satisfactorily), it was an extra cognitive consonator ! Judging by the experiences of other Yowziters, it's either 'love' or 'hate' (In Mr Mohanlal's case, moving from 'hate' to 'love' !), so it seems that everything will be OK ! But hey, guys, a 100 page final contract document is a bit hectic !?
Overall Rating 
 
4.5
Effectiveness 
 
4.0
Efficiency 
 
4.0
Professionalism 
 
5.0
Service 
 
5.0
Mark Duncan Reviewed by Mark Duncan June 16, 2016
Last updated: June 16, 2016
View all my reviews (1)

Outsurance - So far so good ?

I have recently switched the bulk of my short term insurance to Outsurance. After receiving a (more intelligent) approach to a requote on my short term insurance telephonically from Outsurance, and 'burning up' my cellphone battery and my ear, followed by written interim quotations, I finally made the big move of vehicles to Outsurance... with a modest premium cost saving. I gave the salesperson a complete 'run for his money' and he came up trumps on every point I countered him on ! After as many marathon calls as this transaction took, I congratulated the gent on his tenacity and professionalism ! On a broader point, my cognitive dissonance associated with such a purchase decision was alleviated considerably by an article on an official review of short term insurers by the Short Term Ombudsman, and although buying insurance is a purchase of 'utmost good faith' (i.e. trusting that when a claim is made, it's settled satisfactorily), it was an extra cognitive consonator ! Judging by the experiences of other Yowziters, it's either 'love' or 'hate' (In Mr Mohanlal's case, moving from 'hate' to 'love' !), so it seems that everything will be OK ! But hey, guys, a 100 page final contract document is a bit hectic !?

I love the weather alerts. It's a fantastic service but could they send it 30 min before the storm?
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Star Reviewed by Star February 17, 2016
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Weather alerts

I love the weather alerts. It's a fantastic service but could they send it 30 min before the storm?

this has to be the best company to deal with when changing debit orders. totally painless and efficient. Wow, thank you!!!
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
gg rowe Reviewed by gg rowe December 14, 2015
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Great Service

this has to be the best company to deal with when changing debit orders. totally painless and efficient. Wow, thank you!!!

I phoned Outsurance to query my car insurance. The service by the call centre was superb! Super friendly staff who were extremely helpful! Well done!
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Claire Reviewed by Claire October 07, 2015
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Super Service

I phoned Outsurance to query my car insurance. The service by the call centre was superb! Super friendly staff who were extremely helpful! Well done!

I have now had two claims with Outsurance and they were both dealt with effective professional service with a speedy outcome. They are excellent at dealing with claims and the people I spoke to were friendly and helpful, giving me total peace of mind.
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Gloria Strydom Reviewed by Gloria Strydom September 30, 2015
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Great service

I have now had two claims with Outsurance and they were both dealt with effective professional service with a speedy outcome. They are excellent at dealing with claims and the people I spoke to were friendly and helpful, giving me total peace of mind.

I have been an Outsurance client for many many years and I have never been disappointed with the service I have received, they have been absolutely wonderful!!! No quibble from them at all and if you do have a claim they sort it out in record time which I find is very good for a company that is so large and so busy. They never keep you waiting and they clear up a claim in good time. I had someone drive into me who had no insurance and Outsurance covered everything, I was surprised when a few years later I received a call from them to tell me that they had received the last of the guilty parties payback and that they were paying my excess back to me. Wonderful!!!
Only problem I do have with them is that when our jewellery was stolen they only deal with certain jewellers who are way overboard with their prices and have very little jewellery so you really do not get to replace what was stolen - I would suggest to Outsurance to please use a jeweller that does not up their price by 500%.
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Dawn Wallenkamp Reviewed by Dawn Wallenkamp September 29, 2015
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I am satisfied

I have been an Outsurance client for many many years and I have never been disappointed with the service I have received, they have been absolutely wonderful!!! No quibble from them at all and if you do have a claim they sort it out in record time which I find is very good for a company that is so large and so busy. They never keep you waiting and they clear up a claim in good time. I had someone drive into me who had no insurance and Outsurance covered everything, I was surprised when a few years later I received a call from them to tell me that they had received the last of the guilty parties payback and that they were paying my excess back to me. Wonderful!!!
Only problem I do have with them is that when our jewellery was stolen they only deal with certain jewellers who are way overboard with their prices and have very little jewellery so you really do not get to replace what was stolen - I would suggest to Outsurance to please use a jeweller that does not up their price by 500%.

As many of the Yowzit community are aware, I've had serious issues in the past. So here is my latest update. After escalating my issue to the executive in charge, my case was handled by Karl Fourie. I received regular feedback from him and was engaged on a daily basis. When I experienced issues, my concerns were addressed with the highest level of priority and professionalism. Give this man a Bells! So after all the drama, Outsurance has come through as real super-stars and certainly gets the highest recommendation from me...5 Stars.
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Pramod Reviewed by Pramod July 15, 2015
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5 Star performance

As many of the Yowzit community are aware, I've had serious issues in the past. So here is my latest update. After escalating my issue to the executive in charge, my case was handled by Karl Fourie. I received regular feedback from him and was engaged on a daily basis. When I experienced issues, my concerns were addressed with the highest level of priority and professionalism. Give this man a Bells! So after all the drama, Outsurance has come through as real super-stars and certainly gets the highest recommendation from me...5 Stars.

Don't bother going anywhere else, Outsurance has it all in one place. They are first class, their staff are well trained. From start to end you are looked after, trust me I have been with other insurance companies but Outsurance has always outdone them. Thumbs up to you guys Outsurance you are doing a marvelous job.
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Vanessa Cousins Reviewed by Vanessa Cousins June 10, 2014
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First Class as always

Don't bother going anywhere else, Outsurance has it all in one place. They are first class, their staff are well trained. From start to end you are looked after, trust me I have been with other insurance companies but Outsurance has always outdone them. Thumbs up to you guys Outsurance you are doing a marvelous job.

I've been with Outsurance for many years and I have to admit, they are simply the best. I recently called Discovery Drive for a quote and 10 days later, nothing is forthcoming. Their prices were twice as much as Outsurance and the service was bad.

Every couple of years I get my out-bonus but I would prefer to save the money in an Outsurance Wallet that is interest bearing. Hopefully my savings can subsidise my insurance over time. Here's to the next big innovation from Outsurance.
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Star Reviewed by Star December 04, 2013
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The best

I've been with Outsurance for many years and I have to admit, they are simply the best. I recently called Discovery Drive for a quote and 10 days later, nothing is forthcoming. Their prices were twice as much as Outsurance and the service was bad.

Every couple of years I get my out-bonus but I would prefer to save the money in an Outsurance Wallet that is interest bearing. Hopefully my savings can subsidise my insurance over time. Here's to the next big innovation from Outsurance.

I'm with Outsurance for 11 years, and no hassles. I timeously receive my no-claim bonus each year. There was one time I nearly switched insurers (when I bought a new car), but Outsurance gave me such a good deal, I found it hard not to accept (I guess one's risk-profile reflects well, after so many years of not claiming).

Anyway, the true test of an insurer is when you file a claim (do they pay out, do they settle in full, how long does it take, how many phone calls, do I need to bring in my lawyers etc); and fortunately my circumstances were such that I've not had to
Overall Rating 
 
4.0
Effectiveness 
 
4.0
Efficiency 
 
4.0
Professionalism 
 
4.0
Service 
 
4.0
Abdul CX Dawood Reviewed by Abdul CX Dawood July 02, 2013
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11 years with Outsurance

I'm with Outsurance for 11 years, and no hassles. I timeously receive my no-claim bonus each year. There was one time I nearly switched insurers (when I bought a new car), but Outsurance gave me such a good deal, I found it hard not to accept (I guess one's risk-profile reflects well, after so many years of not claiming).

Anyway, the true test of an insurer is when you file a claim (do they pay out, do they settle in full, how long does it take, how many phone calls, do I need to bring in my lawyers etc); and fortunately my circumstances were such that I've not had to

I have very happy with the service of Outsurance.I have dealt with a lot of insurance companies regarding quotes and they come out tops.They listened to me as a client and offered me a very good deal compared with others.And they are very professional.I will recommend them anytime
Overall Rating 
 
4.5
Effectiveness 
 
4.0
Efficiency 
 
4.0
Professionalism 
 
5.0
Service 
 
5.0
Mark Mansfield Reviewed by Mark Mansfield April 27, 2013
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Great service

I have very happy with the service of Outsurance.I have dealt with a lot of insurance companies regarding quotes and they come out tops.They listened to me as a client and offered me a very good deal compared with others.And they are very professional.I will recommend them anytime

I have been with them for 10 years now and have had no issues at all.
Everything seems to be handled with such ease.
everything from changing debit orders to claiming.
Their staff is always at the top of their game and their response time is great. if they can not get to you in a day they will call and let you know.

when i left work i contacted them and since then everything my premium goes up i give them a call and it's back down!
Overall Rating 
 
5.0
Effectiveness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
Lee-Ann Pillay Reviewed by Lee-Ann Pillay April 08, 2013
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Not a single complaint from my side

I have been with them for 10 years now and have had no issues at all.
Everything seems to be handled with such ease.
everything from changing debit orders to claiming.
Their staff is always at the top of their game and their response time is great. if they can not get to you in a day they will call and let you know.

when i left work i contacted them and since then everything my premium goes up i give them a call and it's back down!

OUTsurance offers a professional service. They have great insurance packages. The benefits are fantastic and the cost is competitive. Customer service is good.
Overall Rating 
 
4.3
Effectiveness 
 
4.0
Efficiency 
 
4.0
Professionalism 
 
5.0
Service 
 
4.0
Ruweida Reviewed by Ruweida April 07, 2013
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Professional service

OUTsurance offers a professional service. They have great insurance packages. The benefits are fantastic and the cost is competitive. Customer service is good.

 
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