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Bidvest Bank (Gateway)

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Bidvest Bank (Gateway)
 
2.0 (1 Review)
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Bidvest Bank (Gateway) in Durban
This Bidvest Bank branch is located at the Gateway Mall in Umhlanga, Durban and offers a full range of foreign exchange services to cater for your travel and business needs.

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Get the Bidvest Bank Gateway Mall in Umhlanga, Durban branch Contact Details, Opening Hours, Location, Address, Maps, GPS Coordinates, Ratings and Reviews.

Reviews for Bidvest Bank (Gateway)

Average user rating from: 1 user(s)

Overall Rating 
 
2.0
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3.0  (1)
Quality of Information 
 
1.0  (1)
Friendliness of Staff 
 
3.0  (1)
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1.0  (1)
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  • Time in Queue
  • Quality of Information
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On Friday 28/01/2016 I called at Gateway branch to cash in my foreign exchange.
They could not give me money in cash , so I had to complete forms to have the cash deposited into my account
It was after 12 pm and Ronelle , one of the counter teller assisted the other young lady.
They instructed me that my money will be in my account on Tuesday morning, I disagreed and asked that they sorted it out because according to the form I filled it was before 2 pm and the money will be in the account the next day...
Ronelle stopped and quiet ended the other cashier and said money will be in the account on Tuesday.
So I accepted. On Wednesday at 13h00 I went to do a purchase and the card was rejected insufficient funds.

I called the gateway office, spoke to cashier, she asked me a stupid question, did I fill in the forms,
She being in the banking industry don't know that forms have to be completed in order for money to be transferred, is she that stupid...

Then the spoke to Managress RACHEAL , at 15h00 , she heard my story and said she will call head office and call me back...
After about 40 min she called me back, time 15:40 , she said I am sorry there was a problem at head office , they slipped up and definitely it will be in by Thursday ....

I am most disappointed, upset, disgusted and mad with this kind of behavior. Angry enough to go to the news paper and publish this, I don't know how many people th people you have cheated like this.
You had my R40.000 for 7 days which earned you interest...who benefits from that...

I will NOT bank/ or cash with you'll ever again...and this will NOT stop I will keep on putting you'll in the news and Facebook for what you have done..
Very poor banking ethics, It seems like Bidvest is a fly by night company, I am disappointed...

Loganathan James

Overall Rating 
 
2.0
Time in Queue 
 
3.0
Quality of Information 
 
1.0
Friendliness of Staff 
 
3.0
Price of Products 
 
1.0
Loganathan James Reviewed by Loganathan James November 02, 2016
Last updated: November 02, 2016
View all my reviews (1)

Day Light Robbery

On Friday 28/01/2016 I called at Gateway branch to cash in my foreign exchange.
They could not give me money in cash , so I had to complete forms to have the cash deposited into my account
It was after 12 pm and Ronelle , one of the counter teller assisted the other young lady.
They instructed me that my money will be in my account on Tuesday morning, I disagreed and asked that they sorted it out because according to the form I filled it was before 2 pm and the money will be in the account the next day...
Ronelle stopped and quiet ended the other cashier and said money will be in the account on Tuesday.
So I accepted. On Wednesday at 13h00 I went to do a purchase and the card was rejected insufficient funds.

I called the gateway office, spoke to cashier, she asked me a stupid question, did I fill in the forms,
She being in the banking industry don't know that forms have to be completed in order for money to be transferred, is she that stupid...

Then the spoke to Managress RACHEAL , at 15h00 , she heard my story and said she will call head office and call me back...
After about 40 min she called me back, time 15:40 , she said I am sorry there was a problem at head office , they slipped up and definitely it will be in by Thursday ....

I am most disappointed, upset, disgusted and mad with this kind of behavior. Angry enough to go to the news paper and publish this, I don't know how many people th people you have cheated like this.
You had my R40.000 for 7 days which earned you interest...who benefits from that...

I will NOT bank/ or cash with you'll ever again...and this will NOT stop I will keep on putting you'll in the news and Facebook for what you have done..
Very poor banking ethics, It seems like Bidvest is a fly by night company, I am disappointed...

Loganathan James