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Customs (O.R Tambo International Airport)

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Customs (O.R Tambo International Airport)
 
2.0 (102 Reviews)
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Customs (O.R Tambo International Airport) in Johannesburg
The South African Revenue Service was established by legislation to collect revenue and ensure compliance with tax law. Its vision is to be an innovative revenue and customs agency that enhances economic growth and social development, and supports South Africa's integration into the global economy in a way that benefits all citizens.
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Reviews for Customs (O.R Tambo International Airport)

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Average user rating from: 102 user(s)

Overall Rating 
 
2.0
Helpfullness 
 
2.0  (102)
Efficiency 
 
2.0  (102)
Professionalism 
 
2.0  (102)
Service 
 
2.0  (102)
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Ratings (the higher the better)
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  • Efficiency
  • Professionalism
  • Service
Comments
Ii really need to know why is my parcel stick at the airport been tracking it but no movement..my 1st parcel arrived very fast
Overall Rating 
 
1.8
Helpfullness 
 
4.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Crizalda Reviewed by Crizalda June 17, 2021
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My parcel been stuck at O.R tambo for a week now

Ii really need to know why is my parcel stick at the airport been tracking it but no movement..my 1st parcel arrived very fast

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Overall Rating 
 
4.8
Helpfullness 
 
4.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0

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Overall Rating 
 
5.0
Helpfullness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0

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Overall Rating 
 
4.8
Helpfullness 
 
5.0
Efficiency 
 
4.0
Professionalism 
 
5.0
Service 
 
5.0
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Hi ...

Sir @Madam,
I just want to confirm whether there might be parcel left for by Mr Donald From England
Overall Rating 
 
4.0
Helpfullness 
 
3.0
Efficiency 
 
3.0
Professionalism 
 
5.0
Service 
 
5.0
Emily Eugene Garises Reviewed by Emily Eugene Garises December 30, 2020
View all my reviews (1)

Mrs

Hi ...

Sir @Madam,
I just want to confirm whether there might be parcel left for by Mr Donald From England

I am waiting for a parcel that was suposed to be here on the 14 of september still waiting for the parcel. Tracking
SYRM106036848

Regards
Elsa De Araujo
071 858 4655
Overall Rating 
 
1.0
Helpfullness 
 
1.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Elsa De Araujo Reviewed by Elsa De Araujo September 20, 2020
View all my reviews (1)

Waiting for a parcel

I am waiting for a parcel that was suposed to be here on the 14 of september still waiting for the parcel. Tracking
SYRM106036848

Regards
Elsa De Araujo
071 858 4655

What helpfulness, Efficiency, professionalism or Service. THERE IS NONE!!!!
Unable to contact anyone at Customs OR Tambo. Tried all and any possible numbers but here is never any answer. Tried the website but also no help.
Parcel tracking no: BUFZA1020025606YQ.
Pathetic!
Overall Rating 
 
1.0
Helpfullness 
 
1.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Lucille Reviewed by Lucille March 07, 2019
View all my reviews (1)

PATHETIC SERVICE

What helpfulness, Efficiency, professionalism or Service. THERE IS NONE!!!!
Unable to contact anyone at Customs OR Tambo. Tried all and any possible numbers but here is never any answer. Tried the website but also no help.
Parcel tracking no: BUFZA1020025606YQ.
Pathetic!

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Overall Rating 
 
4.8
Helpfullness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
4.0
Drdene Bele Reviewed by Drdene Bele February 23, 2019
View all my reviews (1)

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I ordered a book from U.K costing 18 UK pounds. The exchange was R343.42. When I eventually received notification that the book has arrived at the P.O. three months after it arrived in South Africa, I have been charged custom duty of R714.15 and VAT of R893.24. The currency registered on the manifest form is incorrectly registered as 342 USD. Tracking no ri018549773za Manifest No 2007289068.

A total of R1,633.66 is excessive for a book of short stories costing R342.24.

I have tried to contact by phone but no-one answers. I would rate yours services very poorly.
Overall Rating 
 
1.0
Helpfullness 
 
1.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
C. VIVIAN Reviewed by C. VIVIAN February 19, 2019
View all my reviews (1)

INCORRECT CHARGES

I ordered a book from U.K costing 18 UK pounds. The exchange was R343.42. When I eventually received notification that the book has arrived at the P.O. three months after it arrived in South Africa, I have been charged custom duty of R714.15 and VAT of R893.24. The currency registered on the manifest form is incorrectly registered as 342 USD. Tracking no ri018549773za Manifest No 2007289068.

A total of R1,633.66 is excessive for a book of short stories costing R342.24.

I have tried to contact by phone but no-one answers. I would rate yours services very poorly.

I have been waiting for my parcel tracking number RX249518357CH I since November last year. I was told by my Post Office that this parcel is stuck at customs. This is unacceptable, we have paid for this in full and we still have issues.
Overall Rating 
 
1.0
Helpfullness 
 
1.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Jessica Pillay Reviewed by Jessica Pillay January 29, 2019
View all my reviews (1)

Tired

I have been waiting for my parcel tracking number RX249518357CH I since November last year. I was told by my Post Office that this parcel is stuck at customs. This is unacceptable, we have paid for this in full and we still have issues.

I have been sent a package by someone in the UK and he mistakenly put money inside the parcel. I was then told by the Agent of the courier services he used that my package could not be released because of that money and I was told to paid R3000 which I did. After that the agent called me and told me that I couldn't be released because the money inside was way more than what it's allowed but I had confirmed that it was not and even forwarded the email that was sent to me by my fiance stating how much is in the package but couldn't get help and my package is still in the airport
Overall Rating 
 
1.3
Helpfullness 
 
2.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Phumelele Nqoko Reviewed by Phumelele Nqoko May 29, 2018
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Awaiting a package

I have been sent a package by someone in the UK and he mistakenly put money inside the parcel. I was then told by the Agent of the courier services he used that my package could not be released because of that money and I was told to paid R3000 which I did. After that the agent called me and told me that I couldn't be released because the money inside was way more than what it's allowed but I had confirmed that it was not and even forwarded the email that was sent to me by my fiance stating how much is in the package but couldn't get help and my package is still in the airport

We cant complain about the service of the PO Customer Services/Call Centre OR Customs, because there is NO service!!
I mailed a box to my grandchildren 12 March via AIRMAIL nearly 3 months ago; Customer services of the POST OFFICE is a joke. They don't answer the phones, nor the emails, NOTHING!! Customs are just as bad. Tracking CN011549266ZA.
I don't even want to give them a rating of 1 because it is too much it should be 0 (zero) very, very poor.
Overall Rating 
 
1.0
Helpfullness 
 
1.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Bertie Koen Reviewed by Bertie Koen May 29, 2018
View all my reviews (1)

PARCEL MISSING

We cant complain about the service of the PO Customer Services/Call Centre OR Customs, because there is NO service!!
I mailed a box to my grandchildren 12 March via AIRMAIL nearly 3 months ago; Customer services of the POST OFFICE is a joke. They don't answer the phones, nor the emails, NOTHING!! Customs are just as bad. Tracking CN011549266ZA.
I don't even want to give them a rating of 1 because it is too much it should be 0 (zero) very, very poor.

I mailed a box to my grandchildren 12 March via AIRMAIL nearly 3 months ago; Customer services of the POST OFFICE is a joke. They don't answer the phones, nor the emails, NOTHING!! Customs are just as bad. Tracking CN011549266ZA.
I don't even want to give them a rating 1 is too much it should be 0 (zero)
Overall Rating 
 
1.0
Helpfullness 
 
1.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Bertie Koen Reviewed by Bertie Koen May 29, 2018
Last updated: May 29, 2018
View all my reviews (1)

Tracking of Parcel

I mailed a box to my grandchildren 12 March via AIRMAIL nearly 3 months ago; Customer services of the POST OFFICE is a joke. They don't answer the phones, nor the emails, NOTHING!! Customs are just as bad. Tracking CN011549266ZA.
I don't even want to give them a rating 1 is too much it should be 0 (zero)

hay I want to find out how much Dollars are allowed to be on you when traveling from Killimanjaro to Durban
Overall Rating 
 
5.0
Helpfullness 
 
5.0
Efficiency 
 
5.0
Professionalism 
 
5.0
Service 
 
5.0
sasha Reviewed by sasha May 09, 2018
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Dollers?

hay I want to find out how much Dollars are allowed to be on you when traveling from Killimanjaro to Durban

Absolutely PATHETIC! They claim they left a voice message..... which is chit-chat between workers at the office! Obviously in bunch of fools working there!!
Overall Rating 
 
1.0
Helpfullness 
 
1.0
Efficiency 
 
1.0
Professionalism 
 
1.0
Service 
 
1.0
Riette Nouwens Reviewed by Riette Nouwens March 15, 2018
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Service

Absolutely PATHETIC! They claim they left a voice message..... which is chit-chat between workers at the office! Obviously in bunch of fools working there!!

 
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