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Checkers (Cresta Mall)
 
3.5 (27 Reviews)

    Checkers (Cresta Mall) http://www.yowzit.com/za/supermarkets/1403-ch...
    Checkers Johannesburg offers the best discounts & savings on food &groceries eg: wine, bread, milk, best steak, coffee, fruit, tea & sugar. Pay your tv licence, buy airline flights& visit our pharmacy...
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    Checkers (Cresta Mall) in Johannesburg
    Checkers Johannesburg offers the best discounts & savings on food &groceries eg: wine, bread, milk, best steak, coffee, fruit, tea & sugar. Pay your tv licence, buy airline flights& visit our pharmacy

    Reviews for Checkers (Cresta Mall)

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    Average user rating from: 27 user(s)

    Overall Rating 
     
    3.5
    Quality  
     
    3.6  (27)
    Price 
     
    3.9  (27)
    Cleanliness 
     
    3.3  (27)
    Service 
     
    3.5  (27)
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    Ratings (the higher the better)
    • Quality
    • Price
    • Cleanliness
    • Service
    Comments
    This past Sunday afternoon, shortly after going into this store, I was robbed of a parcel of mine. It was stolen out of my trolley while I was selecting purchases. I reported it and all I got was is that theft happens all the time. I asked to see the video footage and the lady, Barbara, from the security team spoke to me and said she will ask the store manager if I can see the footage and he, Fanie, told her that I cannot. She then went to view the footage and confirmed that I walked into the store with my parcel, Edgars purchases, but because they do not have camera throughout the store nor do the ones they have cover all areas, she could not see who took my Edgars packet out of my trolley and confirmed that she did see a guy leaving with an Edgars packet and suspected something was amiss but did not act on it. She told me that she would go through the footage all from the time I came into the store and call me on Monday. A supervisor also said she would escalate the matter to head office, which I think was just to calm me down to protect themselves so that other customers would not know what had happened. I told them that them not having camera covering the entire store is not my problem as I am suppose to feel safe coming into their store to do my shopping, afterall they don't have parcel counters and customers have no option but to go in with their trolleys and other purchases. Barbara, (security team) kept her word because on Monday morning I received a call from her and she confirmed that the guy she referred to indeed came into the store empty handed and left with an Edgars packet. I asked her to remind the supervisor to call me and to date I am still waiting. On Tuesday when I phoned I was told by the store manager, Fanie, that the supervisor was on training and he too watched the footage with Barbara. I asked him to call me after 5pm that evening to discuss the incident further as I was at work and it was inappropriate to use my employers time and resource for a personal matter. He, Fanie, assured me he will call me and until now, neither he or anyone else has called me.

    They full aware of the dangers but do not care because their losses are covered by their insurance and as long as they get customers, that is all that matters. Why is there no visible security walking the floor of the store given that Cresta too had a bad reputation for theft etc.

    No compassion, apology or remorse shown for the the bad experience I had in their store - on their watch. They are so nonchalant about it that one can only assume they have become immune to the sequence of theft/robbery events that take place in their store.

    Do we as consumers not have a right to feel safe when we are doing our shopping. Cresta Mall Management team/Control Room, I believe are just as useless.

    If I had not gone in Checkers, I would not have had that infringement, I would of still had my Edgars purchases and saved myself R682.88 that I Spent in their store.

    Checkers Cresta Management Team Sucks!!!!!!!!!!!!

    Overall Rating 
     
    2.0
    Quality  
     
    3.0
    Price 
     
    3.0
    Cleanliness 
     
    1.0
    Service 
     
    1.0
    Lee-Ann Reviewed by Lee-Ann February 16, 2017
    Last updated: February 16, 2017
    Top 100 Reviewer  -   View all my reviews (1)

    SAFETY - CHECKERS CRESTA MALL

    This past Sunday afternoon, shortly after going into this store, I was robbed of a parcel of mine. It was stolen out of my trolley while I was selecting purchases. I reported it and all I got was is that theft happens all the time. I asked to see the video footage and the lady, Barbara, from the security team spoke to me and said she will ask the store manager if I can see the footage and he, Fanie, told her that I cannot. She then went to view the footage and confirmed that I walked into the store with my parcel, Edgars purchases, but because they do not have camera throughout the store nor do the ones they have cover all areas, she could not see who took my Edgars packet out of my trolley and confirmed that she did see a guy leaving with an Edgars packet and suspected something was amiss but did not act on it. She told me that she would go through the footage all from the time I came into the store and call me on Monday. A supervisor also said she would escalate the matter to head office, which I think was just to calm me down to protect themselves so that other customers would not know what had happened. I told them that them not having camera covering the entire store is not my problem as I am suppose to feel safe coming into their store to do my shopping, afterall they don't have parcel counters and customers have no option but to go in with their trolleys and other purchases. Barbara, (security team) kept her word because on Monday morning I received a call from her and she confirmed that the guy she referred to indeed came into the store empty handed and left with an Edgars packet. I asked her to remind the supervisor to call me and to date I am still waiting. On Tuesday when I phoned I was told by the store manager, Fanie, that the supervisor was on training and he too watched the footage with Barbara. I asked him to call me after 5pm that evening to discuss the incident further as I was at work and it was inappropriate to use my employers time and resource for a personal matter. He, Fanie, assured me he will call me and until now, neither he or anyone else has called me.

    They full aware of the dangers but do not care because their losses are covered by their insurance and as long as they get customers, that is all that matters. Why is there no visible security walking the floor of the store given that Cresta too had a bad reputation for theft etc.

    No compassion, apology or remorse shown for the the bad experience I had in their store - on their watch. They are so nonchalant about it that one can only assume they have become immune to the sequence of theft/robbery events that take place in their store.

    Do we as consumers not have a right to feel safe when we are doing our shopping. Cresta Mall Management team/Control Room, I believe are just as useless.

    If I had not gone in Checkers, I would not have had that infringement, I would of still had my Edgars purchases and saved myself R682.88 that I Spent in their store.

    Checkers Cresta Management Team Sucks!!!!!!!!!!!!

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    I get the impression that someone has been taking note of the bad reviews Checkers has been getting for a long long time. I went in here on Tuesday and it was cleaner, staff were helpful and overall it wasn't a bad experience at all. Their flyers advertising specials are good and they had stock of the items that "caught my eye". Am still a little hesitant to buy fresh goods because of the number of times I have read or heard about cockroaches in Checkers!!
    Overall Rating 
     
    4.0
    Quality  
     
    4.0
    Price 
     
    4.0
    Cleanliness 
     
    4.0
    Service 
     
    4.0
    Pepe Stedman Reviewed by Pepe Stedman September 30, 2016
    Top 10 Reviewer  -   View all my reviews (5)

    Checkers (Cresta Mall)

    I get the impression that someone has been taking note of the bad reviews Checkers has been getting for a long long time. I went in here on Tuesday and it was cleaner, staff were helpful and overall it wasn't a bad experience at all. Their flyers advertising specials are good and they had stock of the items that "caught my eye". Am still a little hesitant to buy fresh goods because of the number of times I have read or heard about cockroaches in Checkers!!

    Was this review helpful to you? 
    Very Impressed with the new extended Checkers. Fresh made rolls and cold meats, to sweeten at tastebuds. Even if I don't have any plans to walk in, trust me, what you baking or frying, tempts me to come inside.

    Well done.
    Overall Rating 
     
    5.0
    Quality  
     
    5.0
    Price 
     
    5.0
    Cleanliness 
     
    5.0
    Service 
     
    5.0
    Mariza Benrkia Reviewed by Mariza Benrkia July 01, 2016
    View all my reviews (1)

    Very Impressed - Upmarket Store

    Very Impressed with the new extended Checkers. Fresh made rolls and cold meats, to sweeten at tastebuds. Even if I don't have any plans to walk in, trust me, what you baking or frying, tempts me to come inside.

    Well done.

    Was this review helpful to you? 
    Went to Checkers Cresta on Friday - Black Friday - really bad news!!! To start off with there were no trolleys available, then the queues were ridiculously long, then there was no stock on items advertised. I do realise that people who got there first might have been lucky but this branch of Checkers is known for advertising stock and then not having any!! I prefer Checkers Hyper way above this store!!! Anyway, I wasn't lucky enough to get any of the items I wanted and I was not prepared to stand in the queue, so I left. No purchase made and a disgruntled customer.
    Overall Rating 
     
    3.8
    Quality  
     
    4.0
    Price 
     
    5.0
    Cleanliness 
     
    3.0
    Service 
     
    3.0
    Colin Reviewed by Colin November 30, 2015
    View all my reviews (1)

    Checkers (Cresta Mall)

    Went to Checkers Cresta on Friday - Black Friday - really bad news!!! To start off with there were no trolleys available, then the queues were ridiculously long, then there was no stock on items advertised. I do realise that people who got there first might have been lucky but this branch of Checkers is known for advertising stock and then not having any!! I prefer Checkers Hyper way above this store!!! Anyway, I wasn't lucky enough to get any of the items I wanted and I was not prepared to stand in the queue, so I left. No purchase made and a disgruntled customer.

    Was this review helpful to you? 
    I like this checkers as you can normally get their specials when they are advertised. Staff are friendly and helpful but I find the store is grubby and could do with a facelift.
    Overall Rating 
     
    3.5
    Quality  
     
    5.0
    Price 
     
    4.0
    Cleanliness 
     
    1.0
    Service 
     
    4.0
    Diane Duncan Reviewed by Diane Duncan September 09, 2015
    View all my reviews (1)

    Checkers Cresta

    I like this checkers as you can normally get their specials when they are advertised. Staff are friendly and helpful but I find the store is grubby and could do with a facelift.

    Was this review helpful to you? 
    Just stopped by to buy a few things this afternoon, and left without anything. Firstly the store is quiet big, yet sometimes it feels crowded, more so due to the merchandises/stock controllers leaving there boxes in the way so you cant move your trolley. Today some of the items I wanted was out of stock, and being 4p.m you would expect that the store would have more tills open, yet the queues were very long.To avoid the peak traffic which I would have hit had i stayed waiting in the queues,I opted not to buy anything and left.I have shopped here before and I will give it an average rating. W The cashiers overall are usually quiet friendly and willing to assist if there is an issue with shelf price and till price.I had an issue few weeks back, and unfortunately the cashier could not help, but she got a manger to assist me. Took a few minutes but issue was resolved efficiently.
    Overall Rating 
     
    3.3
    Quality  
     
    3.0
    Price 
     
    4.0
    Cleanliness 
     
    3.0
    Service 
     
    3.0
    Riaz Reviewed by Riaz February 27, 2015
    View all my reviews (1)

    Checkers

    Just stopped by to buy a few things this afternoon, and left without anything. Firstly the store is quiet big, yet sometimes it feels crowded, more so due to the merchandises/stock controllers leaving there boxes in the way so you cant move your trolley. Today some of the items I wanted was out of stock, and being 4p.m you would expect that the store would have more tills open, yet the queues were very long.To avoid the peak traffic which I would have hit had i stayed waiting in the queues,I opted not to buy anything and left.I have shopped here before and I will give it an average rating. W The cashiers overall are usually quiet friendly and willing to assist if there is an issue with shelf price and till price.I had an issue few weeks back, and unfortunately the cashier could not help, but she got a manger to assist me. Took a few minutes but issue was resolved efficiently.

    Was this review helpful to you? 
    The Cresta Checkers is massive and has an amazing selection of goods, but you always feel like it needs a good scrub. The shop is conveniently located in the centre and is well laid out so shoppers can easily find what they are looking for, but it can be a bit messy and I've had a few occasions where I couldn't find the price to match the item. A bit frustrating but still a decent store.
    Overall Rating 
     
    3.3
    Quality  
     
    4.0
    Price 
     
    4.0
    Cleanliness 
     
    2.0
    Service 
     
    3.0
    Taryn Duncan Reviewed by Taryn Duncan February 25, 2015
    View all my reviews (1)

    Checkers (Cresta)

    The Cresta Checkers is massive and has an amazing selection of goods, but you always feel like it needs a good scrub. The shop is conveniently located in the centre and is well laid out so shoppers can easily find what they are looking for, but it can be a bit messy and I've had a few occasions where I couldn't find the price to match the item. A bit frustrating but still a decent store.

    Was this review helpful to you? 
    Hi there, I visited the Cresta store on 15/2/2015 to buy Long Life milk( Ultra Mel). The pricing on the shelf showed R69.99, but the cashier scanned it for R76.99. When querying this with the cashier, the store manager(rude) took my daughter to the shelf and stated that there is no Ultra Mel milk, implying that we were lying, that the milk was taken from elsewhere in the store. He abruptly told the cashier that R76.99 is the price( take it or leave attitude). I took the milk and disgusted at the service vowed never to set foot there again.

    The store manager should take a course in customer service as irate customers will be lost to the store.
    Overall Rating 
     
    1.0
    Quality  
     
    1.0
    Price 
     
    1.0
    Cleanliness 
     
    1.0
    Service 
     
    1.0
    L Chellan Reviewed by L Chellan February 16, 2015
    View all my reviews (1)

    Bad customer service

    Hi there, I visited the Cresta store on 15/2/2015 to buy Long Life milk( Ultra Mel). The pricing on the shelf showed R69.99, but the cashier scanned it for R76.99. When querying this with the cashier, the store manager(rude) took my daughter to the shelf and stated that there is no Ultra Mel milk, implying that we were lying, that the milk was taken from elsewhere in the store. He abruptly told the cashier that R76.99 is the price( take it or leave attitude). I took the milk and disgusted at the service vowed never to set foot there again.

    The store manager should take a course in customer service as irate customers will be lost to the store.

    Was this review helpful to you? 
    not my first choice of place to shop because
    -store is sometimes not clean or is untidy
    -several times I went looking for items either on special or normal price and they do not have stock
    -staff not readily available to help if needed
    -long queues
    -managers/supervisors not around or quick to help when there is an issue at the cashiers
    -some items have no prices
    -I am still waiting to be contacted (more than 2 years now) to get items that where out of stock when I went.My details where provided but I was not contacted as yet.
    Overall Rating 
     
    2.8
    Quality  
     
    3.0
    Price 
     
    3.0
    Cleanliness 
     
    3.0
    Service 
     
    2.0
    Krishnee Reviewed by Krishnee September 03, 2013
    View all my reviews (1)

    Not my first choice

    not my first choice of place to shop because
    -store is sometimes not clean or is untidy
    -several times I went looking for items either on special or normal price and they do not have stock
    -staff not readily available to help if needed
    -long queues
    -managers/supervisors not around or quick to help when there is an issue at the cashiers
    -some items have no prices
    -I am still waiting to be contacted (more than 2 years now) to get items that where out of stock when I went.My details where provided but I was not contacted as yet.

    Was this review helpful to you? 
    This supermarket has been around for extremely long and never changed where it is. I find that most supermarkets start to decline terribly after being around for so many years but this one has managed to keep its quality reasonable. The service is very friendly and stock selection and quality is also reasonably good.
    Overall Rating 
     
    4.0
    Quality  
     
    4.0
    Price 
     
    4.0
    Cleanliness 
     
    3.0
    Service 
     
    5.0
    Vivian Pitschlitz Reviewed by Vivian Pitschlitz June 24, 2013
    View all my reviews (1)

    Old Faithful

    This supermarket has been around for extremely long and never changed where it is. I find that most supermarkets start to decline terribly after being around for so many years but this one has managed to keep its quality reasonable. The service is very friendly and stock selection and quality is also reasonably good.

    Was this review helpful to you? 
    was shopping here yesterday ..at the entrance is the newspaper stand which I like ..but to my horror yesterday the whole paper stand was so untidy ...........I could not find my favourite post newspaper here.had to get someone to assist me ..my word it was found under all other news paper ...its a very bad impression checkers ..a store kept so untidy ...and I hate your trolleys ..they very dirty ...please clean up your store n trollies .lastly the checkout tills are so narrow for those trollies which really frustrates me .....another point is that why are there no conveyor belts at the check out point ..we got to manually push all the groceries .................oh checkers ..u can do better than that
    Overall Rating 
     
    2.0
    Quality  
     
    2.0
    Price 
     
    2.0
    Cleanliness 
     
    2.0
    Service 
     
    2.0
    salma mansuri Reviewed by salma mansuri May 23, 2013
    View all my reviews (1)

    can do better

    was shopping here yesterday ..at the entrance is the newspaper stand which I like ..but to my horror yesterday the whole paper stand was so untidy ...........I could not find my favourite post newspaper here.had to get someone to assist me ..my word it was found under all other news paper ...its a very bad impression checkers ..a store kept so untidy ...and I hate your trolleys ..they very dirty ...please clean up your store n trollies .lastly the checkout tills are so narrow for those trollies which really frustrates me .....another point is that why are there no conveyor belts at the check out point ..we got to manually push all the groceries .................oh checkers ..u can do better than that

    Was this review helpful to you? 
    They have a great selection of products but shopping here can get frustrating as the aisles are a bit small in width so it tends to get congested and moving around becomes a problem. One cant stand and look through items properly without having to move out of the way for people to pass with their trolleys and that gets pretty annoying
    Overall Rating 
     
    4.3
    Quality  
     
    5.0
    Price 
     
    4.0
    Cleanliness 
     
    5.0
    Service 
     
    3.0
    Naeemah Reviewed by Naeemah November 20, 2012
    View all my reviews (1)

    Too Crowded

    They have a great selection of products but shopping here can get frustrating as the aisles are a bit small in width so it tends to get congested and moving around becomes a problem. One cant stand and look through items properly without having to move out of the way for people to pass with their trolleys and that gets pretty annoying

    Was this review helpful to you? 
    REGULAR SHOPPER ON WEEKENDS THERE.BUT LATELY I DONT SEEM TO ENJOY IT.......ALWAYS PANICKING OF BEEN MUGGED IN STORE.DONT EVER SEE ANY GUARDS WALKING AROUND IN THE STORE.....CUSTOMER SERVICE IS FADING AWAY....
    Overall Rating 
     
    2.3
    Quality  
     
    2.0
    Price 
     
    3.0
    Cleanliness 
     
    1.0
    Service 
     
    3.0
    salma mansuri Reviewed by salma mansuri May 08, 2012
    View all my reviews (1)

    SAFTEY A CONCERN

    REGULAR SHOPPER ON WEEKENDS THERE.BUT LATELY I DONT SEEM TO ENJOY IT.......ALWAYS PANICKING OF BEEN MUGGED IN STORE.DONT EVER SEE ANY GUARDS WALKING AROUND IN THE STORE.....CUSTOMER SERVICE IS FADING AWAY....

    Was this review helpful to you? 
    Quality of cake stuff is awful.
    Overall Rating 
     
    2.3
    Quality  
     
    1.0
    Price 
     
    4.0
    Cleanliness 
     
    2.0
    Service 
     
    2.0
    Lindy Reviewed by Lindy April 09, 2012
    View all my reviews (1)

    Checkers

    Quality of cake stuff is awful.

    Was this review helpful to you? 
    Called at Checkers to do a weekly shop. This store is not a 'regular haunt', but in comparison to other Checkers stores, this outlet seems to have 'tuned in' (catering for the local upmarket micromarket), and stock an incredible variety of spices, pickles, sauces, etc. (almost in upmarket delicatessen style), with several cheese 'gondola's' caryying an excellent variety of local and imported cheeses (for example, both Danish and French emmenthaler cheeses !), and must be the best choice available outside of cheese / delicatessen speciality stores. Probably a delightful 'mecca' for the weekend chef and home entertainer. The staff touchpoints at the fresh produce counter and the cashier were handled politely and competently. Another distinctive element of the store is the 'full stock' impression - with merchandisers and staff constantly repenishing all over the store - a very prominent aspect of good 'hands on' management. One negative aspect to me was the very 'busy' - in terms of people and activity, kiosks, as well as very intense point of sale merchandising - at the front / till section of the store, which could be'lightened up' - made physically bigger, and toning down the merchandising. I found this section a little claustrophobic, but not a turn off for the store in general, which is very good.
    Overall Rating 
     
    4.5
    Quality  
     
    5.0
    Price 
     
    4.0
    Cleanliness 
     
    5.0
    Service 
     
    4.0
    Mark Duncan Reviewed by Mark Duncan April 07, 2012
    View all my reviews (1)

    Checkers Cresta - Yes, you will find all you need here, at all times !

    Called at Checkers to do a weekly shop. This store is not a 'regular haunt', but in comparison to other Checkers stores, this outlet seems to have 'tuned in' (catering for the local upmarket micromarket), and stock an incredible variety of spices, pickles, sauces, etc. (almost in upmarket delicatessen style), with several cheese 'gondola's' caryying an excellent variety of local and imported cheeses (for example, both Danish and French emmenthaler cheeses !), and must be the best choice available outside of cheese / delicatessen speciality stores. Probably a delightful 'mecca' for the weekend chef and home entertainer. The staff touchpoints at the fresh produce counter and the cashier were handled politely and competently. Another distinctive element of the store is the 'full stock' impression - with merchandisers and staff constantly repenishing all over the store - a very prominent aspect of good 'hands on' management. One negative aspect to me was the very 'busy' - in terms of people and activity, kiosks, as well as very intense point of sale merchandising - at the front / till section of the store, which could be'lightened up' - made physically bigger, and toning down the merchandising. I found this section a little claustrophobic, but not a turn off for the store in general, which is very good.

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