Reviews written by Ruth Ratlhallane
|Time in Queue||2.0|
|Quality of Agent||4.0|
|Quality of Information||4.0|
|Request was effectively addressed||4.0|
Multichoice call centre
Although the agents are very knowledgeble and effective, the time we spend on the queue is very unacceptable. This is after the voice prompt. you actually spent a lot of...