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SARS (Durban) Hot

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SARS (Durban)
 
3.4 (10 Reviews)

    SARS (Durban) http://www.yowzit.com/za/revenue-services/661...
    The South African Revenue Service was established by legislation to collect revenue and ensure compliance with tax law. Its vision is to be an innovative revenue and customs agency that enhances econo...
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    The South African Revenue Service was established by legislation to collect revenue and ensure compliance with tax law. Its vision is to be an innovative revenue and customs agency that enhances economic growth and social development, and supports South Africa's integration into the global economy in a way that benefits all citizens.
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    User reviews

    Average user rating from: 10 user(s)

    Overall Rating 
     
    3.4
    Helpfullness 
     
    3.5  (10)
    Efficiency 
     
    3.3  (10)
    Professionalism 
     
    3.5  (10)
    Service 
     
    3.2  (10)
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    Ratings (the higher the better)
    • Helpfullness
    • Efficiency
    • Professionalism
    • Service
    Comments
    I have been following up on a refund due to me since 24 Feb 2015 - was told by Tshepo that my case was escalated on 16 March 2015 - was told by Bronwyn on 24 March 2015 that the 21 days SARS has to react had not passed so should phone again in April. On 14 April I phoned to be told the case was still under audit. On 21 April 2015 I insisted on speaking to a supervisor who identified herself as Zama. Apparently my case is in Durban and she was in the call centre in Johannesburg and would phone Durban because she could see who was dealing with my case and would find out what the problem was and phone me back the next day. I phoned the call centre number again today and was told by Ayesha that the refund was not due to me, according to the SARS Act, until the audit had been completed. I asked her to give me the Durban telephone number so that I could phone them directly and find out what is happening but she had no number to give me. SARS can take up to a year to audit / investigate a case - a mere R1937.56 for them but desperately needed by me without them advising me where the fault lies. Any advice on what I can do to find the root of the hold up? I unfortunately am unable to go to the Durban office as I reside in the Free State.
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Darlene Ferreira Reviewed by Darlene Ferreira May 04, 2015
    View all my reviews (1)

    SARS

    I have been following up on a refund due to me since 24 Feb 2015 - was told by Tshepo that my case was escalated on 16 March 2015 - was told by Bronwyn on 24 March 2015 that the 21 days SARS has to react had not passed so should phone again in April. On 14 April I phoned to be told the case was still under audit. On 21 April 2015 I insisted on speaking to a supervisor who identified herself as Zama. Apparently my case is in Durban and she was in the call centre in Johannesburg and would phone Durban because she could see who was dealing with my case and would find out what the problem was and phone me back the next day. I phoned the call centre number again today and was told by Ayesha that the refund was not due to me, according to the SARS Act, until the audit had been completed. I asked her to give me the Durban telephone number so that I could phone them directly and find out what is happening but she had no number to give me. SARS can take up to a year to audit / investigate a case - a mere R1937.56 for them but desperately needed by me without them advising me where the fault lies. Any advice on what I can do to find the root of the hold up? I unfortunately am unable to go to the Durban office as I reside in the Free State.

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    ALthough I found SARS not the absolute best I did however find them professional, helpful and efficient with great service. The people who work there are definitely qualified in their jobs.
    Parking is not too far from the building and is it still fairly safe to walk across to the building.
    Overall Rating 
     
    4.0
    Helpfullness 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Gloria Strydom Reviewed by Gloria Strydom December 29, 2014
    View all my reviews (1)

    Well informed

    ALthough I found SARS not the absolute best I did however find them professional, helpful and efficient with great service. The people who work there are definitely qualified in their jobs.
    Parking is not too far from the building and is it still fairly safe to walk across to the building.

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    I needed to visit the Durban Regional SARS office as all my documents I handed in at the Richards Bay office got lost in transit. The first problem I encounter was there is no Parking. I had to park in a nearby parking garage and ended up walking to the offices.
    Once I got into the Durban office I must admit I was very impressed, it had been recently upgraded and really looked lovely. There are loads of helpful people who were pleased to point me to the correct queue.

    There was no long waiting period in the queue and I got to be served within 30 minutes of waiting. I was ready to fight the official as they lost my paperwork and forced this Durban trip on me, however I was greeted by such a well-mannered young lady who apologised for the unforeseen mishap, she then proceeded all my document and captured the return on the system and that was that the end of my tax problem for that year.
    Overall Rating 
     
    5.0
    Helpfullness 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Linda Reviewed by Linda December 24, 2014
    View all my reviews (1)

    Durban SARS

    I needed to visit the Durban Regional SARS office as all my documents I handed in at the Richards Bay office got lost in transit. The first problem I encounter was there is no Parking. I had to park in a nearby parking garage and ended up walking to the offices.
    Once I got into the Durban office I must admit I was very impressed, it had been recently upgraded and really looked lovely. There are loads of helpful people who were pleased to point me to the correct queue.

    There was no long waiting period in the queue and I got to be served within 30 minutes of waiting. I was ready to fight the official as they lost my paperwork and forced this Durban trip on me, however I was greeted by such a well-mannered young lady who apologised for the unforeseen mishap, she then proceeded all my document and captured the return on the system and that was that the end of my tax problem for that year.

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    I find that this branch has staff that are unhelpful and unapproachable. You are given forms to fill without any assistance. The staff need to be more professional and deal with customers politely.
    Overall Rating 
     
    2.0
    Helpfullness 
     
    2.0
    Efficiency 
     
    2.0
    Professionalism 
     
    2.0
    Service 
     
    2.0
    Ruweida Reviewed by Ruweida November 25, 2014
    View all my reviews (1)

    Poor Customer Service

    I find that this branch has staff that are unhelpful and unapproachable. You are given forms to fill without any assistance. The staff need to be more professional and deal with customers politely.

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    I went expecting very poor service, but I was surprized by the extremely helpful, professional, and efficient service I recieved. There wasn't a long wait in the queue maybe about 20min's max. The Sars agent was very knowledgeable and knew exactly how to help me. She was so friendly, polite and respectful which made me feel comfortable speaking to her about my tax issues, the building is easy to find in the center of Durban, The only negative was I had to park at the Workshop Shopping Center and walk....
    Overall Rating 
     
    5.0
    Helpfullness 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Clint Potgieter Reviewed by Clint Potgieter November 20, 2014
    View all my reviews (1)

    Well Done Sars

    I went expecting very poor service, but I was surprized by the extremely helpful, professional, and efficient service I recieved. There wasn't a long wait in the queue maybe about 20min's max. The Sars agent was very knowledgeable and knew exactly how to help me. She was so friendly, polite and respectful which made me feel comfortable speaking to her about my tax issues, the building is easy to find in the center of Durban, The only negative was I had to park at the Workshop Shopping Center and walk....

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    Big building, they know what they are doing, are efficient and i guess that shows why everyone is scared of the SARS people, you don't get away with anything with them, make sure you go with all the documents and things you need and its a pleasant and fast experience.
    Overall Rating 
     
    3.5
    Helpfullness 
     
    3.0
    Efficiency 
     
    4.0
    Professionalism 
     
    3.0
    Service 
     
    4.0
    Ryan Quevauvilliers Reviewed by Ryan Quevauvilliers October 31, 2014
    Top 50 Reviewer  -   View all my reviews (5)

    Scarily Impressive

    Big building, they know what they are doing, are efficient and i guess that shows why everyone is scared of the SARS people, you don't get away with anything with them, make sure you go with all the documents and things you need and its a pleasant and fast experience.

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    We have been battling since 2011 to get my husbands business bank details on you system, through our bookkeeper, e-filing, emails, telephone calls and visits to our Richards Bay office. The last date we have done it, was with a appointment with our bookkeeper and SARS in Richards Bay on the 6 May 2014. We have correspondence with Durban SARS with their stamp on dated 13/01/2011 and 17 May 2011. When I phoned today 3/10, after our bookkeeper has spoken to them on the 29 September 2014 requesting them to wait 21 working days, which they did, they said to me that they send a letter on e-filing that we must verify bank-details (as we done 6 times), with the necessary documents. How more times must we do this??? We received a letter dated 12/01/2011 (stamped with the following details: TAXPAYER SERVICE CENTRE- RICHARDS BAY, 13-01-2011 P O BOX 921, DURBAN, CONSULTANT 2) that the Business, type of acc, acc nr, business registration nr, all this info was correct. How do they operate, sending us a letter to confirm bank details and then still want us to go through the procedure (for the 6th time). Is it because they do not want to pay what is legally ours?? PLEASE EXPLAIN!! We would appreciate it if this could be resolved and monies owing to the company be paid ASAP.
    Overall Rating 
     
    3.3
    Helpfullness 
     
    5.0
    Efficiency 
     
    2.0
    Professionalism 
     
    5.0
    Service 
     
    1.0
    Lyndy Reviewed by Lyndy October 03, 2014
    View all my reviews (1)

    REFUND VAT

    We have been battling since 2011 to get my husbands business bank details on you system, through our bookkeeper, e-filing, emails, telephone calls and visits to our Richards Bay office. The last date we have done it, was with a appointment with our bookkeeper and SARS in Richards Bay on the 6 May 2014. We have correspondence with Durban SARS with their stamp on dated 13/01/2011 and 17 May 2011. When I phoned today 3/10, after our bookkeeper has spoken to them on the 29 September 2014 requesting them to wait 21 working days, which they did, they said to me that they send a letter on e-filing that we must verify bank-details (as we done 6 times), with the necessary documents. How more times must we do this??? We received a letter dated 12/01/2011 (stamped with the following details: TAXPAYER SERVICE CENTRE- RICHARDS BAY, 13-01-2011 P O BOX 921, DURBAN, CONSULTANT 2) that the Business, type of acc, acc nr, business registration nr, all this info was correct. How do they operate, sending us a letter to confirm bank details and then still want us to go through the procedure (for the 6th time). Is it because they do not want to pay what is legally ours?? PLEASE EXPLAIN!! We would appreciate it if this could be resolved and monies owing to the company be paid ASAP.

    Was this review helpful to you? 
    Professional helpful efficient and great service, nothing else can explain this company!!! They are well situated in Durban, easy to find but parking can be a hassle. The building is well looked after and everything is very clean and tidy.
    Overall Rating 
     
    5.0
    Helpfullness 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Dawn Wallenkamp Reviewed by Dawn Wallenkamp October 01, 2014
    Top 50 Reviewer  -   View all my reviews (6)

    Really professional

    Professional helpful efficient and great service, nothing else can explain this company!!! They are well situated in Durban, easy to find but parking can be a hassle. The building is well looked after and everything is very clean and tidy.

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    I found the walk in service at the Durban office to be extremely efficient and helpful and quick. The staff knew their business and it was a pleasure dealing with them. With all the talk of government offices, the Durban Sars offices needs to be applauded for their work and credit given when it is certainly due. Thumbs up to you all.
    Overall Rating 
     
    4.0
    Helpfullness 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Vanessa Cousins Reviewed by Vanessa Cousins July 21, 2014
    #1 Reviewer  -   View all my reviews (49)

    Efficient

    I found the walk in service at the Durban office to be extremely efficient and helpful and quick. The staff knew their business and it was a pleasure dealing with them. With all the talk of government offices, the Durban Sars offices needs to be applauded for their work and credit given when it is certainly due. Thumbs up to you all.

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    I am just trying to get a reminder of my tax No, and I cannot find a box which says "What is your question?" anywhere. I don't want to play revue games, I want to be serious.
    Please can someone contact my e;mail address and advise me.
    Mr David Priestley. formerly resident in Amanzimtoti, now returned to the U.K.
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Reviewed by Guest March 17, 2014

    Who do I ask serious questions of ?.

    I am just trying to get a reminder of my tax No, and I cannot find a box which says "What is your question?" anywhere. I don't want to play revue games, I want to be serious.
    Please can someone contact my e;mail address and advise me.
    Mr David Priestley. formerly resident in Amanzimtoti, now returned to the U.K.

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