logo

Yowzit for Government

  
Register

or

Log in

Log in

Bonginkosi
Reviewed by Bonginkosi
 
5.0
Reviewed by Hilton Mookamedi
 
2.3
More..
Home Home Services Plumbing Home Assured

Home Assured

http://www.yowzit.com/za/templates/jreviews_overrides/views/themes/yowzit/listings/images/yowzit.jpg
Home Assured
 
3.9 (12 Reviews)

    Home Assured http://www.yowzit.com/za/plumbing/47504-home-...
    Home Assured is located in Northriding. We value your feedback, so please feel free to rate us....
    ADD A REVIEW
    653   0   0   1
    Home Assured is located in Northriding. We value your feedback, so please feel free to rate us.

    Reviews for Home Assured

    Average user rating from: 12 user(s)

    Overall Rating 
     
    3.9
    Workmanship 
     
    4.2  (12)
    Efficiency 
     
    3.8  (12)
    Professionalism  
     
    3.8  (12)
    Service 
     
    3.7  (12)
    Already have an account?
    Ratings (the higher the better)
    • Workmanship
    • Efficiency
    • Professionalism
    • Service
    Comments
    I am unable to rate the service provided in detail, because the work was conducted at my property, which is let to a tenant. I thought i'd Just let you know that the tenant did however, rate the overall work 10/10.
    The work done was excellent!
    Overall Rating 
     
    5.0
    Workmanship 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism  
     
    5.0
    Service 
     
    5.0
    Helen Arsenis Reviewed by Helen Arsenis August 07, 2015
    View all my reviews (1)

    Overall work 10/10

    I am unable to rate the service provided in detail, because the work was conducted at my property, which is let to a tenant. I thought i'd Just let you know that the tenant did however, rate the overall work 10/10.
    The work done was excellent!

    Was this review helpful to you? 
    I phoned them the day my geyser burst and they came on that day that and put in a new one. A job well done!
    Overall Rating 
     
    5.0
    Workmanship 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism  
     
    5.0
    Service 
     
    5.0
    Paula Reviewed by Paula July 14, 2015
    View all my reviews (1)

    Quick service

    I phoned them the day my geyser burst and they came on that day that and put in a new one. A job well done!

    Was this review helpful to you? 
    The turn around time was excellent and same day, the only issue I was caught in between was about the element of the Geyser of which made me to spend a second day without water.
    The response from the office was very professional but the issue could have been avoided, not to affect the customer (myself).
    Overall Rating 
     
    2.8
    Workmanship 
     
    4.0
    Efficiency 
     
    2.0
    Professionalism  
     
    4.0
    Service 
     
    1.0
    Hido Reviewed by Hido July 03, 2015
    View all my reviews (1)

    No satisfied

    The turn around time was excellent and same day, the only issue I was caught in between was about the element of the Geyser of which made me to spend a second day without water.
    The response from the office was very professional but the issue could have been avoided, not to affect the customer (myself).

    Owner's reply

    Dear Mr Neer
    We apologize for any inconvenience you had to endure and hopefully we can avoid something similar to other clients, going forward. Lesson learned.
    Home Assured

    Was this review helpful to you? 
    When the plumbers got to my house, instead of just starting with the job they decided to take their time and have lunch first. I was in a rush and I was not impressed by this. In the future please have lunch before you get to the job.
    But overall I was happy with the service, they were able to answer any questions I had and they cleaned up before they left.
    Overall Rating 
     
    4.8
    Workmanship 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism  
     
    4.0
    Service 
     
    5.0
    Mr Moakamedi Reviewed by Mr Moakamedi June 30, 2015
    View all my reviews (1)

    Wasted time

    When the plumbers got to my house, instead of just starting with the job they decided to take their time and have lunch first. I was in a rush and I was not impressed by this. In the future please have lunch before you get to the job.
    But overall I was happy with the service, they were able to answer any questions I had and they cleaned up before they left.

    Owner's reply

    Dear Mr Moakamedi, thank you for bringing this to our attention. We will most certainly speak to the Plumbers and advise them to have lunch before or after a claim and definitely not on site. Please accept our apologies and be assured that this matter will be taken up.
    Home Assured

    Was this review helpful to you? 
    The service wasn't completely horrible but they could do alot better. They took a couple of days to come to my house.. I'm not sure if the issue was with the Home Assured or Standard Insurance who sent them to my house. Please be a bit quicker next time.
    Overall Rating 
     
    2.3
    Workmanship 
     
    3.0
    Efficiency 
     
    3.0
    Professionalism  
     
    1.0
    Service 
     
    2.0
    Mr Horn Reviewed by Mr Horn June 19, 2015
    View all my reviews (1)

    Waited too long

    The service wasn't completely horrible but they could do alot better. They took a couple of days to come to my house.. I'm not sure if the issue was with the Home Assured or Standard Insurance who sent them to my house. Please be a bit quicker next time.

    Owner's reply

    Good day Mr Horn, we will certainly try and be quicker in future. We received the claim on 25/5/2015 at 14h15 but because it was afternoon the Plumbers would have been full until the next day. We made the appointment for the next day - 26/5/2015. If a claim is received in the early part of the morning then we give same day service. Please accept our apology for not giving you quicker service.

    Was this review helpful to you? 
    really satisfied with the service provided this time around (the last time I had to scream, shout and swear). the geyser was licking and upon logging a claim the plumber was at my house the same day bearing in mind that it cause more damage. replace the next day and the workmanship and service was excellent. logged in another claim for the ceiling repair and although they did not come immediately, they did a really wonderful job
    Overall Rating 
     
    5.0
    Workmanship 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism  
     
    5.0
    Service 
     
    5.0
    STEWART Reviewed by STEWART June 12, 2015
    View all my reviews (1)

    Wonderful service indeed

    really satisfied with the service provided this time around (the last time I had to scream, shout and swear). the geyser was licking and upon logging a claim the plumber was at my house the same day bearing in mind that it cause more damage. replace the next day and the workmanship and service was excellent. logged in another claim for the ceiling repair and although they did not come immediately, they did a really wonderful job

    Owner's reply

    Thank you for the review Mr Stewart, it is much appreciated.

    Was this review helpful to you? 
    made an appointment and did not arrive as scheduled, had to reschedule, wasted my time. After replacing geyser, they did not cover the copper pipes with the black isolated legging, they said they didn't carry those, no drip tray was also installed. they did not supply a receipt when paid access, called the office, still awaiting receipt for over a month. Staff did not even indicate warranty or guarantee on new geyser and they rated themselves on my behalf a 10. STD Bank insurance vendors are not professional, they mostly chancers and although I mentioned this to them, they ignore their customers. overall service, poor.
    Overall Rating 
     
    1.0
    Workmanship 
     
    2.0
    Efficiency 
     
    1.0
    Professionalism  
     
    0.5
    Service 
     
    0.5
    yagnesh Reviewed by yagnesh June 09, 2015
    View all my reviews (1)

    STD Bank insurance sent them to replace geyser

    made an appointment and did not arrive as scheduled, had to reschedule, wasted my time. After replacing geyser, they did not cover the copper pipes with the black isolated legging, they said they didn't carry those, no drip tray was also installed. they did not supply a receipt when paid access, called the office, still awaiting receipt for over a month. Staff did not even indicate warranty or guarantee on new geyser and they rated themselves on my behalf a 10. STD Bank insurance vendors are not professional, they mostly chancers and although I mentioned this to them, they ignore their customers. overall service, poor.

    Owner's reply

    Morning Mr Jeeva
    Our conversation yesterday refers. I've had some feedback from the Plumbers who explained that because the geyser is mounted outside there is no necessity for a drip tray, also there wasn't one when we attended to the claim. The old lagging is still on the pipes, only a very small section is not lagged (photos are available). We have asked the Plumbers going forward to give the booklet to the Insured (if available) or leave it with whomever is at the premises. Also we addressed the issue of the rating. If they cannot get a rating at the time of the appointment, the office will phone the Insured. We trust we have redeemed ourselves and feel free to call the office if there is anything we can assist you with.
    Kind regards
    Ida
    Home Assured

    Was this review helpful to you? 
    I was so angry at these people! They came in and broke one of the taps and accused my wife of doing it. They left the water running, which just ran up the water bill, and just went for lunch. They didn't replace the tray the geyser sits on and when I asked them to close up a hole the they made they just ignored me. On top of all of this I still filled in their rating form and gave them an average rating of 6 out if 10 but one of the guys changed it to an 8. All they are interested in is their money and a good rating. That in my opinion is just dishonest i don't want anything to do with these guys!

    Overall Rating 
     
    1.0
    Workmanship 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism  
     
    1.0
    Service 
     
    1.0
    Mr Kanakiah Reviewed by Mr Kanakiah June 08, 2015
    View all my reviews (1)

    I don't want anything to do with these guys

    I was so angry at these people! They came in and broke one of the taps and accused my wife of doing it. They left the water running, which just ran up the water bill, and just went for lunch. They didn't replace the tray the geyser sits on and when I asked them to close up a hole the they made they just ignored me. On top of all of this I still filled in their rating form and gave them an average rating of 6 out if 10 but one of the guys changed it to an 8. All they are interested in is their money and a good rating. That in my opinion is just dishonest i don't want anything to do with these guys!

    Owner's reply

    The Plumber reported back as follows:
    The client may have confused the running water with the draining of the geyser. As for the garden tap, the guys did wash their hands and the tap wouldn't close properly, nonetheless, we replaced the tap at our cost. Please note that at no point were there any accusations that the wife had broken the tap. The head Plumber has since been dismissed and we will keep a close eye on the work they are doing, going forward. We apologize if anyone was offended and re-assure all concerned that this will not happen again.

    Was this review helpful to you? 
    I had good experience with them and Standard Insurance. I lodged the claim in the morning and the plumbers contacted me and arranged to see me in the afternoon. They were running a bit but they called me to inform me of this and I really appreciated that. When they got to my place they did what they promised to do and were out very quickly.
    Overall Rating 
     
    4.8
    Workmanship 
     
    5.0
    Efficiency 
     
    4.0
    Professionalism  
     
    5.0
    Service 
     
    5.0
    Derrick Vadival Reviewed by Derrick Vadival June 08, 2015
    View all my reviews (1)

    Good Experience

    I had good experience with them and Standard Insurance. I lodged the claim in the morning and the plumbers contacted me and arranged to see me in the afternoon. They were running a bit but they called me to inform me of this and I really appreciated that. When they got to my place they did what they promised to do and were out very quickly.

    Owner's reply

    Thank you for such an awesome review, it is much appreciated.
    Home Assured

    Was this review helpful to you? 
    The entire service was excellent! They knew exactly what they were doing and had all the tools needed on hand, did not bother me once and always kept me informed on what they were doing. Standard Insurance and Home Assured are excellent. I wasn't even expecting a call from Yowzit to ask for a review, this is just great service!
    Overall Rating 
     
    5.0
    Workmanship 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism  
     
    5.0
    Service 
     
    5.0
    Mr Koenaite Reviewed by Mr Koenaite June 08, 2015
    View all my reviews (1)

    Excellent Excellent Excellent

    The entire service was excellent! They knew exactly what they were doing and had all the tools needed on hand, did not bother me once and always kept me informed on what they were doing. Standard Insurance and Home Assured are excellent. I wasn't even expecting a call from Yowzit to ask for a review, this is just great service!

    Owner's reply

    Thank you Mr Koenaite, we appreciate the time you took to give us such an awesome reference. Kind regards, Home Assured

    Was this review helpful to you? 
    These plumbers are excellent, they are quick and extremely professional. They communicated very well and didn't leave anything out.
    Keep up the good work!
    Overall Rating 
     
    5.0
    Workmanship 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism  
     
    5.0
    Service 
     
    5.0
    Jabulile Tibane Reviewed by Jabulile Tibane June 01, 2015
    View all my reviews (1)

    Keep up the good work!

    These plumbers are excellent, they are quick and extremely professional. They communicated very well and didn't leave anything out.
    Keep up the good work!

    Owner's reply

    Thanks Mr Tibane, your review is much appreciated. Feel free to contact us if there is anything we can assist with. Home Assured

    Was this review helpful to you? 
    All good
    Overall Rating 
     
    5.0
    Workmanship 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism  
     
    5.0
    Service 
     
    5.0
    Vaughn Phillips Reviewed by Vaughn Phillips May 29, 2015
    View all my reviews (1)

    Mr

    All good

    Was this review helpful to you?