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Loot.co.za Hot

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Loot.co.za
 
2.9 (15 Reviews)

    Loot.co.za http://www.yowzit.com/za/online-shopping/8822...
    Loot.co.za is a leading South African online retail store, offering great prices on a huge selection of books and entertainment products....
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    Loot.co.za in Cape Town
    Loot.co.za is a leading South African online retail store, offering great prices on a huge selection of books and entertainment products.

    Reviews for Loot.co.za

    Average user rating from: 15 user(s)

    Overall Rating 
     
    2.9
    Safety and security 
     
    3.1  (15)
    Reliablility 
     
    2.9  (15)
    Best Buy 
     
    2.9  (15)
    Online shopping experience 
     
    2.7  (15)
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    Ratings (the higher the better)
    • Safety and security
    • Reliablility
    • Best Buy
    • Online shopping experience
    Comments
    I WANT MY MONEY BACK I HAVE SENT YOU NUMEROUS EMAILS
    YOU ARE A BUNCH OF FRAUDS.
    Overall Rating 
     
    1.0
    Safety and security 
     
    1.0
    Reliablility 
     
    1.0
    Best Buy 
     
    1.0
    Online shopping experience 
     
    1.0
    Corne Smith Reviewed by Corne Smith March 10, 2020
    Top 10 Reviewer  -   View all my reviews (1)

    BAD BAD BAD DO NOT ORDER FROM THEM

    I WANT MY MONEY BACK I HAVE SENT YOU NUMEROUS EMAILS
    YOU ARE A BUNCH OF FRAUDS.

    Was this review helpful to you? 
    Ordered a book on 17 January 2020. Payment went through the bank but did not register on the Loot system. Called and emailed 6 times since then and was promised follow-ups by 3 agents. First one said the payment went through and order will be delivered. The second said the response from the first one (an email) was incorrect. She promised to immediately follow up. Third one saw correspondence on the system and said she will escalate - apparently number 2 forgot to escalate. If anything goes wrong with their system Loot is totally incapable to resolve it and there is no way to reach them to escalate the horrible customer service. I have been a regular client for many years. This, however, was the last order they will ever get from me.
    Overall Rating 
     
    1.0
    Safety and security 
     
    1.0
    Reliablility 
     
    1.0
    Best Buy 
     
    1.0
    Online shopping experience 
     
    1.0
    Dirk Reviewed by Dirk February 05, 2020
    View all my reviews (1)

    Horrible recovery process

    Ordered a book on 17 January 2020. Payment went through the bank but did not register on the Loot system. Called and emailed 6 times since then and was promised follow-ups by 3 agents. First one said the payment went through and order will be delivered. The second said the response from the first one (an email) was incorrect. She promised to immediately follow up. Third one saw correspondence on the system and said she will escalate - apparently number 2 forgot to escalate. If anything goes wrong with their system Loot is totally incapable to resolve it and there is no way to reach them to escalate the horrible customer service. I have been a regular client for many years. This, however, was the last order they will ever get from me.

    Was this review helpful to you? 
    We placed an order on the 22/12/10, today is 09/01/20 and we have yet to receive our order which was due to be dispatched on 03/01/20 , we did phone your call centre and after holding for 6+ minutes our call was answered we gave your call centre our tracking number and they informed us the order is yet to be dispatched and we must wait 48 hours for feedback that's an additional 2 days.. I'm not sure how this can be considered acceptable very disappointed doubt we will be using loot again. It's now 16/01/20 and we still have no indication of ETA nor any resolution
    Overall Rating 
     
    1.0
    Safety and security 
     
    1.0
    Reliablility 
     
    1.0
    Best Buy 
     
    1.0
    Online shopping experience 
     
    1.0
    Duncan Reviewed by Duncan January 16, 2020
    View all my reviews (1)

    Worst online shopping experience ever

    We placed an order on the 22/12/10, today is 09/01/20 and we have yet to receive our order which was due to be dispatched on 03/01/20 , we did phone your call centre and after holding for 6+ minutes our call was answered we gave your call centre our tracking number and they informed us the order is yet to be dispatched and we must wait 48 hours for feedback that's an additional 2 days.. I'm not sure how this can be considered acceptable very disappointed doubt we will be using loot again. It's now 16/01/20 and we still have no indication of ETA nor any resolution

    Was this review helpful to you? 
    What a pity I did not read the reviews before ordering my book because I might then have used another company I cant recommend anything about Loot. They have been inefficient unrealiable and slow . I certainly will not choose to use them again .
    Overall Rating 
     
    1.0
    Safety and security 
     
    1.0
    Reliablility 
     
    1.0
    Best Buy 
     
    1.0
    Online shopping experience 
     
    1.0
    gale prinsloo Reviewed by gale prinsloo March 22, 2019
    Last updated: March 22, 2019
    View all my reviews (1)

    so disappointing

    What a pity I did not read the reviews before ordering my book because I might then have used another company I cant recommend anything about Loot. They have been inefficient unrealiable and slow . I certainly will not choose to use them again .

    Was this review helpful to you? 
    I purchased a cable from Loot, where they said they have 9 available in stock. Only once I had paid for the item do I then get a mail that says they are awaiting stock from their supplier and the item should dispatch by the 18th of December! This is misleading and quite frankly false advertising. I will not be around on the 18th of December therefore wont be able to collect the cable which was intended as a Christmas present. When I spoke to a call centre lady the response is there is nothing they can do and they cannot give me any more information! What kind of a response is that? I run a precast concrete company, if any of my staff were to treat a customer in this manner they would be shown the door immediately! What has happened to customer satisfaction!

    This is the first and last time I deal with Loot.co.za
    Overall Rating 
     
    1.3
    Safety and security 
     
    2.0
    Reliablility 
     
    1.0
    Best Buy 
     
    1.0
    Online shopping experience 
     
    1.0
    Reviewed by Dylan Mickleburgh December 05, 2018

    Poor Service and misleading advertising

    I purchased a cable from Loot, where they said they have 9 available in stock. Only once I had paid for the item do I then get a mail that says they are awaiting stock from their supplier and the item should dispatch by the 18th of December! This is misleading and quite frankly false advertising. I will not be around on the 18th of December therefore wont be able to collect the cable which was intended as a Christmas present. When I spoke to a call centre lady the response is there is nothing they can do and they cannot give me any more information! What kind of a response is that? I run a precast concrete company, if any of my staff were to treat a customer in this manner they would be shown the door immediately! What has happened to customer satisfaction!

    This is the first and last time I deal with Loot.co.za

    Was this review helpful to you? 
    Took over 1 month to check vacuum cleaner under warranty. You agreed it was faulty. You returned it filthy, scratched with damaged pipes. No manuals etc.. Broken head. Broken filter. Awful noise etc etc. This is not the vacuum cleaner we sent you.
    How can you treat us this in this manner? We have kept a record of all your emails and photos. I am sure there is a solution.
    Overall Rating 
     
    1.0
    Safety and security 
     
    1.0
    Reliablility 
     
    1.0
    Best Buy 
     
    1.0
    Online shopping experience 
     
    1.0
    Reviewed by Trish October 22, 2018

    Ripped off

    Took over 1 month to check vacuum cleaner under warranty. You agreed it was faulty. You returned it filthy, scratched with damaged pipes. No manuals etc.. Broken head. Broken filter. Awful noise etc etc. This is not the vacuum cleaner we sent you.
    How can you treat us this in this manner? We have kept a record of all your emails and photos. I am sure there is a solution.

    Was this review helpful to you? 
    Am I the only person to have had poor service from this company? I live outside South Africa and wanted to send a birthday and Christmas gifts to my grandchildren. In the past I have used Takealot and have been happy with the service from them. On this occasion, however, the items I wanted were for sale on the Loot website. My family live in a remote part of Limpopo so we always use the shipping address of a hardware store in one of the nearest towns. This store receives regular deliveries from all the major courier companies each week.

    I placed my order in good time to allow for delivery to this store and notified my family to check with the store in due course. The items were apparently dispatched and I was provided with a tracking number. After a day or two, I checked the tracking only to find that the company in question did not recognise it. Further checks gave the same result.

    Countless emails to Loot have finally resulted in my being informed that my order is being held at the courier depot until I pay a further R2000+ for them to deliver to a remote area. This in spite of the fact that this company makes weekly deliveries to the store!

    Loot now appear to have washed their hands off my problem. Had I been informed at the point of purchase that such extraordinary delivery charges would apply, I would never have placed the order in the first place.

    Bad job, Loot. It's back to Takealot for me next time.
    Overall Rating 
     
    1.5
    Safety and security 
     
    3.0
    Reliablility 
     
    1.0
    Best Buy 
     
    1.0
    Online shopping experience 
     
    1.0
    Reviewed by Christine Whittle January 05, 2018

    Poor service

    Am I the only person to have had poor service from this company? I live outside South Africa and wanted to send a birthday and Christmas gifts to my grandchildren. In the past I have used Takealot and have been happy with the service from them. On this occasion, however, the items I wanted were for sale on the Loot website. My family live in a remote part of Limpopo so we always use the shipping address of a hardware store in one of the nearest towns. This store receives regular deliveries from all the major courier companies each week.

    I placed my order in good time to allow for delivery to this store and notified my family to check with the store in due course. The items were apparently dispatched and I was provided with a tracking number. After a day or two, I checked the tracking only to find that the company in question did not recognise it. Further checks gave the same result.

    Countless emails to Loot have finally resulted in my being informed that my order is being held at the courier depot until I pay a further R2000+ for them to deliver to a remote area. This in spite of the fact that this company makes weekly deliveries to the store!

    Loot now appear to have washed their hands off my problem. Had I been informed at the point of purchase that such extraordinary delivery charges would apply, I would never have placed the order in the first place.

    Bad job, Loot. It's back to Takealot for me next time.

    Was this review helpful to you? 
    My work decided to give all its employees these lovely little items from loot, which was promptly delivered and quite nicely packaged. I for one was very happy with my little gift
    Overall Rating 
     
    4.0
    Safety and security 
     
    4.0
    Reliablility 
     
    4.0
    Best Buy 
     
    4.0
    Online shopping experience 
     
    4.0
    Abu-Bakir Foflonker Reviewed by Abu-Bakir Foflonker September 25, 2016
    View all my reviews (1)

    Nice gifts

    My work decided to give all its employees these lovely little items from loot, which was promptly delivered and quite nicely packaged. I for one was very happy with my little gift

    Was this review helpful to you? 
    Being a typical South African who is most likely years behind the rest of the world when it comes to online purchasing, I am always somewhat skeptical to a point when purchasing online. It is rather crazy especially since I have an online business and do use a merchant too who is awesome but nonetheless perhaps I will sometime in the very near future be completely comfortable. Loot has honestly contributed to getting me there so much faster, from ordering my fiance's laptop to paying for it, the easy navigation, the promptness of the staff and the friendliness and courtesy, I was more than pleasantly surprised and will certainly be back to buy from them again. Thank you so much for making my shopping experience first class Loot, you guys are going places.
    Overall Rating 
     
    5.0
    Safety and security 
     
    5.0
    Reliablility 
     
    5.0
    Best Buy 
     
    5.0
    Online shopping experience 
     
    5.0
    Vanessa Cousins Reviewed by Vanessa Cousins May 13, 2014
    View all my reviews (1)

    Loot you are going places

    Being a typical South African who is most likely years behind the rest of the world when it comes to online purchasing, I am always somewhat skeptical to a point when purchasing online. It is rather crazy especially since I have an online business and do use a merchant too who is awesome but nonetheless perhaps I will sometime in the very near future be completely comfortable. Loot has honestly contributed to getting me there so much faster, from ordering my fiance's laptop to paying for it, the easy navigation, the promptness of the staff and the friendliness and courtesy, I was more than pleasantly surprised and will certainly be back to buy from them again. Thank you so much for making my shopping experience first class Loot, you guys are going places.

    Was this review helpful to you? 
    I think loot.co.za is going to be giving exclusives a run for their money just now.excellent website and good service and fast delivery. A website to watch out for , up and coming
    Overall Rating 
     
    4.0
    Safety and security 
     
    4.0
    Reliablility 
     
    4.0
    Best Buy 
     
    5.0
    Online shopping experience 
     
    3.0
    Ryan Quevauvilliers Reviewed by Ryan Quevauvilliers April 22, 2014
    View all my reviews (1)

    Books

    I think loot.co.za is going to be giving exclusives a run for their money just now.excellent website and good service and fast delivery. A website to watch out for , up and coming

    Was this review helpful to you? 
    Loot.co.za is very reliable and offers outstanding service. I ordered some kids activity books from Loot.co.za; the goods arrived fast and in good condition. My overall online experience was great; the site is easy to navigate and very user-friendly. They have a variety of goods to choose from including books, DVDs, computer games and CD's.
    Overall Rating 
     
    4.8
    Safety and security 
     
    4.0
    Reliablility 
     
    5.0
    Best Buy 
     
    5.0
    Online shopping experience 
     
    5.0
    Ruweida Reviewed by Ruweida March 07, 2014
    View all my reviews (1)

    Outstanding service

    Loot.co.za is very reliable and offers outstanding service. I ordered some kids activity books from Loot.co.za; the goods arrived fast and in good condition. My overall online experience was great; the site is easy to navigate and very user-friendly. They have a variety of goods to choose from including books, DVDs, computer games and CD's.

    Was this review helpful to you? 
    I was searching for the 438 greatest one day match DVD and loot were the only ones whom had it in stock. The DVD's price, to my luck, was marked down and was selling at a bargain. I ordered and the DVD was delivered in under 2 days. I was very pleased and excited.
    Overall Rating 
     
    4.3
    Safety and security 
     
    5.0
    Reliablility 
     
    4.0
    Best Buy 
     
    4.0
    Online shopping experience 
     
    4.0
    Priyesh Kasan Reviewed by Priyesh Kasan July 30, 2013
    View all my reviews (1)

    Fast delivery and huge selection of items

    I was searching for the 438 greatest one day match DVD and loot were the only ones whom had it in stock. The DVD's price, to my luck, was marked down and was selling at a bargain. I ordered and the DVD was delivered in under 2 days. I was very pleased and excited.

    Was this review helpful to you? 
    Nice site. I would compare it with Kalahari. Loot has a wider range of none-book related products, which is unnecessary, but Kalahari accommodates those who want to sell stuff, and if Loot does that too, then Kalahari is STILL better because thru have that option at a more accessible range than Loot, so unfortunately Kalahari is better...
    Overall Rating 
     
    4.0
    Safety and security 
     
    4.0
    Reliablility 
     
    4.0
    Best Buy 
     
    4.0
    Online shopping experience 
     
    4.0
    Tshepiso Modisane Reviewed by Tshepiso Modisane July 10, 2013
    View all my reviews (1)

    Nice

    Nice site. I would compare it with Kalahari. Loot has a wider range of none-book related products, which is unnecessary, but Kalahari accommodates those who want to sell stuff, and if Loot does that too, then Kalahari is STILL better because thru have that option at a more accessible range than Loot, so unfortunately Kalahari is better...

    Was this review helpful to you? 
    I have been super pleased with this store. They have a great selection of goods and the service has been up to standard.

    Delivery was quick, and so was payment.

    The only negative I can think of would be their website, which is sometimes tough to search/navigate.
    Overall Rating 
     
    4.8
    Safety and security 
     
    5.0
    Reliablility 
     
    5.0
    Best Buy 
     
    5.0
    Online shopping experience 
     
    4.0
    Samelle Reviewed by Samelle June 29, 2013
    Last updated: June 29, 2013
    View all my reviews (1)

    Great online store

    I have been super pleased with this store. They have a great selection of goods and the service has been up to standard.

    Delivery was quick, and so was payment.

    The only negative I can think of would be their website, which is sometimes tough to search/navigate.

    Was this review helpful to you? 
    I usually do my online shopping on Kalahari but recently ordered some books of Loot. Loot is great in that it has a wide selection of products (same as Kalahari, books, appliances, games, music, baby things, house stuff, etc.). I found that the particular items I was ordering were actually cheaper on Loot than on Kalahari.

    I ordered a number of copies of the same book and it turned out that their stock was low - I found that their customer service was excellent, they emailed me to let me know about the low stock and then sent me the books in multiple deliveries ( while I was only charged for one delivery).

    I would definitely order from them again and recommend them to others.
    Overall Rating 
     
    5.0
    Safety and security 
     
    5.0
    Reliablility 
     
    5.0
    Best Buy 
     
    5.0
    Online shopping experience 
     
    5.0
    Fatima Reviewed by Fatima June 27, 2013
    View all my reviews (1)

    Great shopping experience

    I usually do my online shopping on Kalahari but recently ordered some books of Loot. Loot is great in that it has a wide selection of products (same as Kalahari, books, appliances, games, music, baby things, house stuff, etc.). I found that the particular items I was ordering were actually cheaper on Loot than on Kalahari.

    I ordered a number of copies of the same book and it turned out that their stock was low - I found that their customer service was excellent, they emailed me to let me know about the low stock and then sent me the books in multiple deliveries ( while I was only charged for one delivery).

    I would definitely order from them again and recommend them to others.

    Was this review helpful to you?