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Home Public Services Municipalities Ekurhuleni Metropolitan Municipality

Ekurhuleni Metropolitan Municipality Hot

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Ekurhuleni Metropolitan Municipality
 
3.2 (16 Reviews)

    Ekurhuleni Metropolitan Municipality http://www.yowzit.com/za/municipalities/209-e...
    Ekurhuleni, a Tsonga word, means "a place of peace"- symbolic of the diversity of the new city and of its vision of an equitable and progressive community. Ekurhuleni produce 23% of the Gross Geogra...
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    Ekurhuleni Metropolitan Municipality in Johannesburg
    Ekurhuleni, a Tsonga word, means "a place of peace"- symbolic of the diversity of the new city and of its vision of an equitable and progressive community. Ekurhuleni produce 23% of the Gross Geographic Product of Gauteng. The region has approximately 2.4 million residents and comprises some 190 000 hectares of land with a business sector boasting more than 41 000 industries alone.
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    Reviews for Ekurhuleni Metropolitan Municipality

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    Average user rating from: 16 user(s)

    Overall Rating 
     
    3.2
    Quality of Information/ Advice 
     
    3.2  (16)
    Efficiency 
     
    3.4  (16)
    Professionalism 
     
    3.0  (16)
    Service 
     
    3.1  (16)
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    Ratings (the higher the better)
    • Quality of Information/ Advice
    • Efficiency
    • Professionalism
    • Service
    Comments
    Good customer care
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    DZamisa Reviewed by DZamisa February 28, 2017
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    water and Sanitation quality service

    Good customer care

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    Customer friendly station. Clean and professional
    Overall Rating 
     
    4.0
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Thandi Radebe Reviewed by Thandi Radebe October 12, 2016
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    SAPS Brackendowns

    Customer friendly station. Clean and professional

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    Etwatwa Open Day was a huge success. with 23 departments participating
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Thandi Radebe Reviewed by Thandi Radebe October 12, 2016
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    Etwatwa Open Day

    Etwatwa Open Day was a huge success. with 23 departments participating

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    Mayoral Programme of interacting with the Ekurhuleni community on Fridays. He has been to Tembisa, Katlehong and now heading to Kwa-Thema
    Overall Rating 
     
    3.8
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    5.0
    Professionalism 
     
    3.0
    Service 
     
    3.0
    Thandi Radebe Reviewed by Thandi Radebe October 12, 2016
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    Syaquba Programme

    Mayoral Programme of interacting with the Ekurhuleni community on Fridays. He has been to Tembisa, Katlehong and now heading to Kwa-Thema

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    Thokoza customer care centre staff are so friendly and pays attention to all customers
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Thandi Radebe Reviewed by Thandi Radebe October 05, 2016
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    Excellent service at Thokoza Customer CareCentre

    Thokoza customer care centre staff are so friendly and pays attention to all customers

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    Hype of activities at Nigel Customer Care Centre this week of the International Customer Services Week. New Building opens, some customer education happening, premises are clean, staff very friendly. excellent environment.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Thandi Radebe Reviewed by Thandi Radebe October 05, 2016
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    Customer Services Week at Nigel Customer Care Centre

    Hype of activities at Nigel Customer Care Centre this week of the International Customer Services Week. New Building opens, some customer education happening, premises are clean, staff very friendly. excellent environment.

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    Average to below average services
    Overall Rating 
     
    3.5
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    3.0
    Service 
     
    3.0
    Divashen Nair Reviewed by Divashen Nair July 26, 2016
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    Average

    Average to below average services

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    From my perspective where I live; in Tembisa. I believe and see that the municipality is doing an excellent job to give people services and access to opportunities.
    Overall Rating 
     
    3.0
    Quality of Information/ Advice 
     
    3.0
    Efficiency 
     
    3.0
    Professionalism 
     
    3.0
    Service 
     
    3.0
    Nkosinathi Reviewed by Nkosinathi July 18, 2016
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    Excellent service provision

    From my perspective where I live; in Tembisa. I believe and see that the municipality is doing an excellent job to give people services and access to opportunities.

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    I can not afford to pay the rates and taxes are too high considering I have no income; I have on numerous occasions informed the municipality about my situation. Our local tembisa indigent office is not very helpful in providing information and offering assistance to people who would like to apply for this status.Even though I have informed the municipality about my status I continue to be threatened that my water and lights will be cut off should I not pay.
    Overall Rating 
     
    1.8
    Quality of Information/ Advice 
     
    2.0
    Efficiency 
     
    2.0
    Professionalism 
     
    2.0
    Service 
     
    1.0
    Ends Reviewed by Ends July 18, 2016
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    No consideration for indigents

    I can not afford to pay the rates and taxes are too high considering I have no income; I have on numerous occasions informed the municipality about my situation. Our local tembisa indigent office is not very helpful in providing information and offering assistance to people who would like to apply for this status.Even though I have informed the municipality about my status I continue to be threatened that my water and lights will be cut off should I not pay.

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    Rates and taxes are too high. Indigent office is poor. I've been going there for weeks with no help
    Overall Rating 
     
    1.3
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    2.0
    Marcus Reviewed by Marcus July 15, 2016
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    Indigent office not helping

    Rates and taxes are too high. Indigent office is poor. I've been going there for weeks with no help

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    There was an outage in my area no one gave notice what the issue was and how long it would take to reconnect.
    Overall Rating 
     
    1.5
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    2.0
    Professionalism 
     
    1.0
    Service 
     
    2.0
    Administrator Reviewed by Administrator July 15, 2016
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    Electricity outage

    There was an outage in my area no one gave notice what the issue was and how long it would take to reconnect.

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    I had a meeting with a partner in Daveyton during the course of the week. By chance I was introduced to the head of the Daveyton ekurhuleni region. Mr M Ramahuta is a very professional, competent and well informed about the functions of the municipality. He is a very hands on person that is always willing to engage with who anyone looking for advise it was a pleasure interacting with him.
    Overall Rating 
     
    3.5
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    3.0
    Professionalism 
     
    4.0
    Service 
     
    3.0

    Handson Daveyton Leadership

    I had a meeting with a partner in Daveyton during the course of the week. By chance I was introduced to the head of the Daveyton ekurhuleni region. Mr M Ramahuta is a very professional, competent and well informed about the functions of the municipality. He is a very hands on person that is always willing to engage with who anyone looking for advise it was a pleasure interacting with him.

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    We currently have an electricty outage in Vosloorus ext 3, mailula. I called the call center to find out what is the problem and to determine what its the estimated time of reconnection (ETR). Only to be met with a very unhelpful call center agent. Refused to provide any kind of tangible information or what is causing the the outage. FAIL in my books
    Overall Rating 
     
    1.5
    Quality of Information/ Advice 
     
    2.0
    Efficiency 
     
    2.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    oscar Reviewed by oscar July 04, 2016
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    Poor customer service during an electricity outage

    We currently have an electricty outage in Vosloorus ext 3, mailula. I called the call center to find out what is the problem and to determine what its the estimated time of reconnection (ETR). Only to be met with a very unhelpful call center agent. Refused to provide any kind of tangible information or what is causing the the outage. FAIL in my books

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    I feel that some of our indigent offices are not adhering to policies of their own region as we sometimes find that a clients do not have that privacy where one would find an indigent officer profiling a client in front of his/her friends?? I thought client privacy in such situations was of high importance??/
    Overall Rating 
     
    1.8
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    2.0
    Professionalism 
     
    2.0
    Service 
     
    2.0
    Andrew Reviewed by Andrew June 08, 2016
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    indegent office

    I feel that some of our indigent offices are not adhering to policies of their own region as we sometimes find that a clients do not have that privacy where one would find an indigent officer profiling a client in front of his/her friends?? I thought client privacy in such situations was of high importance??/

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    The offices are based in Van Buren Road, Bedfordview. It's a lovely building but the airconditioning is ancient and isnt properly maintained. Some of the units have been replaced with more modern equipment but some look like old studebakers!! Terrible!! Walls are dirty and need a good paint job too
    Overall Rating 
     
    3.9
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    3.5
    Service 
     
    4.0
    Pepe Stedman Reviewed by Pepe Stedman June 09, 2015
    #1 Reviewer  -   View all my reviews (10)

    Ekurhuleni Metropolitan Municipality

    The offices are based in Van Buren Road, Bedfordview. It's a lovely building but the airconditioning is ancient and isnt properly maintained. Some of the units have been replaced with more modern equipment but some look like old studebakers!! Terrible!! Walls are dirty and need a good paint job too

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