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Vodacom
 
3.2 (52 Reviews)

    Vodacom http://www.yowzit.com/za/mobile-operators/134...
    Headquartered in Midrand, South Africa; Vodacom Group employs over 7 300 people across five African operations who together provide world class voice, data, messaging, broadband and converged services...
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    Vodacom in Midrand
    Headquartered in Midrand, South Africa; Vodacom Group employs over 7 300 people across five African operations who together provide world class voice, data, messaging, broadband and converged services to over 40 million valued customers. Vodacom Group business segments consist of Vodacom South Africa, Vodacom Lesotho, Vodacom Mozambique, Vodacom Tanzania and Vodacom DRC.
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    Reviews for Vodacom

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    Average user rating from: 52 user(s)

    Overall Rating 
     
    3.2
    Professionalism 
     
    3.4  (52)
    Products 
     
    3.3  (52)
    Service 
     
    3.3  (52)
    Price 
     
    2.9  (52)
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    Ratings (the higher the better)
    • Professionalism
    • Products
    • Service
    • Price
    Comments
    Vodacom's service is pathetic. I sincerely regret moving over to them from MTN. I have been without a phone for almost a month now because they are so inefficient. They have my phone for more than 2 weeks now. Before that, they "repaired " my phone for 11 days and did nothing with it. It came back with the same problem. They promised me a new phone 4 days ago which they didn't deliver on. I stressed to them that I needed my phone by yesterday because I will be travelling and cannot travel without a phone. But no one at Vodacom gives a damn. If they respond, it is with empty responses like "We have escalated your problem and someone will get back to you" which no one does. Stay away from Vodacom unless you don't mind poor service.
    Overall Rating 
     
    1.3
    Professionalism 
     
    1.0
    Products 
     
    1.0
    Service 
     
    1.0
    Price 
     
    2.0
    Sara Essop Reviewed by Sara Essop December 02, 2017
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    Pathetic service. Stay away

    Vodacom's service is pathetic. I sincerely regret moving over to them from MTN. I have been without a phone for almost a month now because they are so inefficient. They have my phone for more than 2 weeks now. Before that, they "repaired " my phone for 11 days and did nothing with it. It came back with the same problem. They promised me a new phone 4 days ago which they didn't deliver on. I stressed to them that I needed my phone by yesterday because I will be travelling and cannot travel without a phone. But no one at Vodacom gives a damn. If they respond, it is with empty responses like "We have escalated your problem and someone will get back to you" which no one does. Stay away from Vodacom unless you don't mind poor service.

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    It's frustrating how often calls drop. I appreciate the time based offers for the dropped calls but you need to fix the issues. Or refund me.
    Overall Rating 
     
    3.4
    Professionalism 
     
    4.0
    Products 
     
    3.5
    Service 
     
    3.5
    Price 
     
    2.5
    Pramod Mohanlal Reviewed by Pramod Mohanlal February 14, 2017
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    Dropped calls

    It's frustrating how often calls drop. I appreciate the time based offers for the dropped calls but you need to fix the issues. Or refund me.

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    I was with another network before - no names mentioned - and all I can say is Vodacom is best network in the land! I've never had issues regarding billing our network coverage. Thank you Vodacom!
    Overall Rating 
     
    3.5
    Professionalism 
     
    4.0
    Products 
     
    4.0
    Service 
     
    3.0
    Price 
     
    3.0
    Gary Laight Reviewed by Gary Laight February 14, 2017
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    The best network in the land!

    I was with another network before - no names mentioned - and all I can say is Vodacom is best network in the land! I've never had issues regarding billing our network coverage. Thank you Vodacom!

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    Good
    Overall Rating 
     
    3.5
    Professionalism 
     
    4.0
    Products 
     
    4.0
    Service 
     
    3.0
    Price 
     
    3.0
    John Reviewed by John August 01, 2016
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    vodacom

    Good

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    I've been a Vodacom customer for the past 15 years and I wonder if they have any clue about customer loyalty. I recently visited the customer centre in Midrand to upgrade my package. I've been out of contract for the past 15 months and nobody has contacted me. Not even a SMS. My experience at the Vodastore was shocking. They clearly need to train their staff.
    Overall Rating 
     
    2.3
    Professionalism 
     
    1.0
    Products 
     
    4.0
    Service 
     
    1.0
    Price 
     
    3.0
    Pramod Reviewed by Pramod July 31, 2016
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    Hopeless staff

    I've been a Vodacom customer for the past 15 years and I wonder if they have any clue about customer loyalty. I recently visited the customer centre in Midrand to upgrade my package. I've been out of contract for the past 15 months and nobody has contacted me. Not even a SMS. My experience at the Vodastore was shocking. They clearly need to train their staff.

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    I will keep my contract with Vodacom forever (unless something better comes along) My girlfriend has Cell C and she forever has issues with her network and connectivity, whereas I have no issues, I am always connected. (She will also be switching to Vodacom once her contract is up)
    Overall Rating 
     
    4.3
    Professionalism 
     
    4.0
    Products 
     
    5.0
    Service 
     
    4.0
    Price 
     
    4.0
    Stephen Reviewed by Stephen August 18, 2015
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    Always Connected - Thumbs Up

    I will keep my contract with Vodacom forever (unless something better comes along) My girlfriend has Cell C and she forever has issues with her network and connectivity, whereas I have no issues, I am always connected. (She will also be switching to Vodacom once her contract is up)

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    I have tried now from Tuesday to try and port my number to Vodacom and till now am still on my original service provider, on Tuesday when trying to Vet Vodacom declined my application because i was listed on ITC which was a shock to me. I called Transunion the following day and they told me that i am in good standing with all my accounts. So called Vodacom again on Wednesday to inform them that i was in good standing and not listed on ITC agin they said tha i was listed i asked for all the companies i could call to clear my name, they gave me 4 tel numbers of companies to call, after calling all 4 of them all said that i am not listed at all. Upon contacting Vodacom again requested to speak to a manager who then suggested that i send more documents which i then mailed all as requested. Never heard from anyone since, so frustrated i walked into a Vodacom shop to re-apply and even the lady working at the Vodacom shop had to call the contracts department and she herself got frustrated with the response from the agent.
    And yes i am still not on Vodacom, Tuesday will be a week trying to get on.
    Overall Rating 
     
    2.0
    Professionalism 
     
    1.0
    Products 
     
    4.0
    Service 
     
    1.0
    Price 
     
    2.0
    Ricardo Goncalves Reviewed by Ricardo Goncalves May 31, 2015
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    Porting To Vodacom

    I have tried now from Tuesday to try and port my number to Vodacom and till now am still on my original service provider, on Tuesday when trying to Vet Vodacom declined my application because i was listed on ITC which was a shock to me. I called Transunion the following day and they told me that i am in good standing with all my accounts. So called Vodacom again on Wednesday to inform them that i was in good standing and not listed on ITC agin they said tha i was listed i asked for all the companies i could call to clear my name, they gave me 4 tel numbers of companies to call, after calling all 4 of them all said that i am not listed at all. Upon contacting Vodacom again requested to speak to a manager who then suggested that i send more documents which i then mailed all as requested. Never heard from anyone since, so frustrated i walked into a Vodacom shop to re-apply and even the lady working at the Vodacom shop had to call the contracts department and she herself got frustrated with the response from the agent.
    And yes i am still not on Vodacom, Tuesday will be a week trying to get on.

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    I like vodacom because i have network almost everywhere and the times when my network is an issue they jump on the quickest train to assist me, so a customer, Im often happy with them
    Overall Rating 
     
    4.0
    Professionalism 
     
    4.0
    Products 
     
    4.0
    Service 
     
    4.0
    Price 
     
    4.0
    Ed Jones Reviewed by Ed Jones April 28, 2015
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    Wide coverage

    I like vodacom because i have network almost everywhere and the times when my network is an issue they jump on the quickest train to assist me, so a customer, Im often happy with them

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    Ive been on vodacom since forever and thought they were simply the best until recently. Their call centre personnel recently display a lack of knowledge and are quite slow as well. There was also a free 1Gb data promotion recently only for a 'select' few who got it and I wasnt one of them which was disappointing since I had been with them for over 10 yrs. For their 20th birthday celebration, they gave away 1gb data to every customer just for one day, which didnt make sense and I couldnt even utilize it since the network was so busy.
    Overall Rating 
     
    3.0
    Professionalism 
     
    3.0
    Products 
     
    4.0
    Service 
     
    3.0
    Price 
     
    2.0
    Priyesh Kasan Reviewed by Priyesh Kasan June 30, 2014
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    I think it might be time to switch!

    Ive been on vodacom since forever and thought they were simply the best until recently. Their call centre personnel recently display a lack of knowledge and are quite slow as well. There was also a free 1Gb data promotion recently only for a 'select' few who got it and I wasnt one of them which was disappointing since I had been with them for over 10 yrs. For their 20th birthday celebration, they gave away 1gb data to every customer just for one day, which didnt make sense and I couldnt even utilize it since the network was so busy.

    Was this review helpful to you? 
    has less complains
    Overall Rating 
     
    3.3
    Professionalism 
     
    5.0
    Products 
     
    2.0
    Service 
     
    4.0
    Price 
     
    2.0
    Reviewed by Gboru Markson February 25, 2014
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    good

    has less complains

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    My daughter got her upgrade while we were in Natal at the Galleria Shopping Centre Vodacom. I was really impressed with the staff and the knowledge imparted to us. They were quick and very helpful in terms of recommendations. Hopefully the new contract recommended will live up to its promise after reading the review posted by Adam Collingwood.
    Overall Rating 
     
    3.8
    Professionalism 
     
    4.0
    Products 
     
    4.0
    Service 
     
    4.0
    Price 
     
    3.0
    Natalie Grobbelaar Reviewed by Natalie Grobbelaar December 23, 2013
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    Pleasantly surprised

    My daughter got her upgrade while we were in Natal at the Galleria Shopping Centre Vodacom. I was really impressed with the staff and the knowledge imparted to us. They were quick and very helpful in terms of recommendations. Hopefully the new contract recommended will live up to its promise after reading the review posted by Adam Collingwood.

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    It is very frustrating when you take out a contract expect to be charged x rate and when you get your first bill its x plus plus plus ! Come on guys its not cool ! I have been with you guys for ages but when my contracts up will be moving ! I don't like the way you operate ! Its false advertising !!! I am over small print! There should be no need for it if dealing with transparent companies !
    Overall Rating 
     
    2.5
    Professionalism 
     
    2.0
    Products 
     
    3.0
    Service 
     
    2.0
    Price 
     
    3.0
    Adam Collingwood Reviewed by Adam Collingwood November 30, 2013
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    Why NOT ADVERTISE your package rates inclusive of VAT!

    It is very frustrating when you take out a contract expect to be charged x rate and when you get your first bill its x plus plus plus ! Come on guys its not cool ! I have been with you guys for ages but when my contracts up will be moving ! I don't like the way you operate ! Its false advertising !!! I am over small print! There should be no need for it if dealing with transparent companies !

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    I had to go back to shop three times to eventually be helped by the professional services of the call centre technicians. Was not impressed with shop but received excellent service from call centre.
    Overall Rating 
     
    3.0
    Professionalism 
     
    3.0
    Products 
     
    4.0
    Service 
     
    2.0
    Price 
     
    3.0
    Linda Greaves Reviewed by Linda Greaves October 21, 2013
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    Vodacom centurion

    I had to go back to shop three times to eventually be helped by the professional services of the call centre technicians. Was not impressed with shop but received excellent service from call centre.

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    I must say that since I have been using Vodacom, I have been happy for a number of years and will never consider using any of the other service providers in the future
    Overall Rating 
     
    5.0
    Professionalism 
     
    5.0
    Products 
     
    5.0
    Service 
     
    5.0
    Price 
     
    5.0
    Theresa Green Reviewed by Theresa Green September 27, 2013
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    I Like Vodacom

    I must say that since I have been using Vodacom, I have been happy for a number of years and will never consider using any of the other service providers in the future

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    NO MAN YOU CAN GO INTO ANY VODACOM SHOP ,PEOPLE ARE SO UNFRIENDLY AND OVER THE PHONE HELP TAKES HOURS 2. WAITED 3YEARS TO GET MY LAPTOP FREE BAG WHEN I PURCHASED IT AND MOST EXPENCIVE TARRIFS!!!!
    Overall Rating 
     
    1.8
    Professionalism 
     
    1.0
    Products 
     
    4.0
    Service 
     
    1.0
    Price 
     
    1.0
    Wally Evans Reviewed by Wally Evans August 07, 2013
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    VODACOM

    NO MAN YOU CAN GO INTO ANY VODACOM SHOP ,PEOPLE ARE SO UNFRIENDLY AND OVER THE PHONE HELP TAKES HOURS 2. WAITED 3YEARS TO GET MY LAPTOP FREE BAG WHEN I PURCHASED IT AND MOST EXPENCIVE TARRIFS!!!!

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