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Home Public Services Licensing Department Alrode Licensing & Testing Station

Alrode Licensing & Testing Station Hot

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Alrode Licensing & Testing Station
 
1.3 (15 Reviews)

    Alrode Licensing & Testing Station http://www.yowzit.com/za/licensing-department...
    Alrode Licensing & Testing Station offers - Renewals of driver's license cards. Registration and licensing of motor vehicles and related services. Get the contact details, address, opening hours, rati...
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    Alrode Licensing & Testing Station in Johannesburg
    Alrode Licensing & Testing Station offers - Renewals of driver's license cards. Registration and licensing of motor vehicles and related services. Get the contact details, address, opening hours, ratings, reviews & recommendations.

    Reviews for Alrode Licensing & Testing Station

    Average user rating from: 15 user(s)

    Overall Rating 
     
    1.3
    Quality of Information/ Advice 
     
    1.3  (15)
    Efficiency 
     
    1.3  (15)
    Professionalism 
     
    1.3  (15)
    Service 
     
    1.2  (15)
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    Ratings (the higher the better)
    • Quality of Information/ Advice
    • Efficiency
    • Professionalism
    • Service
    Comments
    I have been sitting here now for over an hour trying to renew my drivers license. The que has moved three people in all this time.
    Out of 6 cubicles One is manned and the manner in which the staff talk and deal with clients is nothing more than absolute disrespect.
    This is a disgraceful service paid for by tax payers money.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    IrisD Reviewed by IrisD February 22, 2018
    View all my reviews (1)

    Most efficient experience ever experienced

    I have been sitting here now for over an hour trying to renew my drivers license. The que has moved three people in all this time.
    Out of 6 cubicles One is manned and the manner in which the staff talk and deal with clients is nothing more than absolute disrespect.
    This is a disgraceful service paid for by tax payers money.

    Was this review helpful to you? 
    Always very long queues and the service is very poor. Unprofessionalism from employees, the act like we are there to beg them to give us their services for free. They are rude dragging their feet to do their job and arrogant.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Ntombizanele Feni Reviewed by Ntombizanele Feni January 12, 2018
    Last updated: January 12, 2018
    View all my reviews (1)

    Drivers` licence renewal

    Always very long queues and the service is very poor. Unprofessionalism from employees, the act like we are there to beg them to give us their services for free. They are rude dragging their feet to do their job and arrogant.

    Was this review helpful to you? 
    contact numbers do not exist yet they are advertised on the website of Alrode License Dept and from given by Telkom (1023)
    If there was a zero on the ratings they would definitely get that from me. Pathetic
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Reviewed by lynette November 06, 2017

    wrong info

    contact numbers do not exist yet they are advertised on the website of Alrode License Dept and from given by Telkom (1023)
    If there was a zero on the ratings they would definitely get that from me. Pathetic

    Was this review helpful to you? 
    Service does not exist. what a waste of time posting a telephone number on the internet when you don't even answer the phone
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Brij Reviewed by Brij September 15, 2017
    View all my reviews (1)

    Dont answer calls

    Service does not exist. what a waste of time posting a telephone number on the internet when you don't even answer the phone

    Was this review helpful to you? 
    If there were ZEROS, that's what they would get on ALL accounts.
    They are rude, arrogant, inefficient and totally disinterested in their jobs or you as a customer.
    They don't care how long they take with each person and they actually tell you that.....!!!!!!!!!!!!
    The state of the offices are shocking..... I would feel ashamed to work in a place like that!!!!
    There is no signage to point you to the correct queues and when you ask, they can hardly muster up the strength to provide you with an answer but they know you are in their hands and I guess that makes them feel like they have the power to treat you as they do!!!!!
    Why, oh why, can't we do this online or extend the period of validity of our licences to 10 years!? This would certainly ease so many problems.......!!!!
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Sherry Voges Reviewed by Sherry Voges August 31, 2017
    View all my reviews (1)

    Renewing a Drivers Licence

    If there were ZEROS, that's what they would get on ALL accounts.
    They are rude, arrogant, inefficient and totally disinterested in their jobs or you as a customer.
    They don't care how long they take with each person and they actually tell you that.....!!!!!!!!!!!!
    The state of the offices are shocking..... I would feel ashamed to work in a place like that!!!!
    There is no signage to point you to the correct queues and when you ask, they can hardly muster up the strength to provide you with an answer but they know you are in their hands and I guess that makes them feel like they have the power to treat you as they do!!!!!
    Why, oh why, can't we do this online or extend the period of validity of our licences to 10 years!? This would certainly ease so many problems.......!!!!

    Was this review helpful to you? 
    Brought my daughter to apply for her learners & get a date, I was astounded by the poor servise it was slow staff arrogant , after 4 hours of waiting had to leave came back next day to be treated to the same rude inafecient staff
    One cashier who worked like a sloth
    With all the modern tec available there is no excuse
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Wayne aimpson Reviewed by Wayne aimpson July 06, 2017
    View all my reviews (1)

    Learners license

    Brought my daughter to apply for her learners & get a date, I was astounded by the poor servise it was slow staff arrogant , after 4 hours of waiting had to leave came back next day to be treated to the same rude inafecient staff
    One cashier who worked like a sloth
    With all the modern tec available there is no excuse

    Was this review helpful to you? 
    I was told I had to get an affidavit and a copy of my ID which no one even asked to so much as look at.Sat for an hour trying to book my test. I handed them my original Learners when booking my test which I didn't get back and when arriving for the day of my test they didn't want to test me because I didn't have my original and I had to make them go find it. The driving instructor provided during the test was so rude,disrespectful and made me feel so small and nervous. When trying to rebook I have to go through the whole process all over. So poorly managed.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Reviewed by Anonymous May 12, 2017

    Disrespectful and arrogant

    I was told I had to get an affidavit and a copy of my ID which no one even asked to so much as look at.Sat for an hour trying to book my test. I handed them my original Learners when booking my test which I didn't get back and when arriving for the day of my test they didn't want to test me because I didn't have my original and I had to make them go find it. The driving instructor provided during the test was so rude,disrespectful and made me feel so small and nervous. When trying to rebook I have to go through the whole process all over. So poorly managed.

    Was this review helpful to you? 
    "Have no comment reason been that i can see da volume/high number of clients that the dept has to attend on daily basis. But suggest the dept could consider da fact of implementing under cover system to look after those who take advantage by approaching those waiting at que. in fact taking people from back of long que to the front at the price/money.
    Overall Rating 
     
    3.5
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    3.0
    Professionalism 
     
    3.0
    Service 
     
    3.0
    Reviewed by jabu March 25, 2017

    Car drivers license renewal

    "Have no comment reason been that i can see da volume/high number of clients that the dept has to attend on daily basis. But suggest the dept could consider da fact of implementing under cover system to look after those who take advantage by approaching those waiting at que. in fact taking people from back of long que to the front at the price/money.

    Was this review helpful to you? 
    All above is actually -1 and more.
    Poor Poor service!!!!!!!!!
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Martie Fourie Reviewed by Martie Fourie January 26, 2017
    View all my reviews (1)

    Licence renual

    All above is actually -1 and more.
    Poor Poor service!!!!!!!!!

    Was this review helpful to you? 
    I am really concerned about the amount of people that I hear failing their learners licence tests which are automated now. There were questions asked in the learners that is not even appearing in the K53 latest edition book. Even myself as a driver for many years does not know how to answer those questions but if you ask the facilitator what are the correct answers to those questions he tell you hard luck those are the questions you received and you must just live with it. I think its a money making scam putting in questions that someone will never come across in a proper learners book. What I find strange is that before a test you don't even choose that you want to write a test for light motor vehicles yet in your book it specifies this option. What is worse is that you cannot review your test to see where you went wrong you only get marks which tells you nothing and if the system is tweaked to make a person fail how many times must a person write their learners to pass. It is really demotivating especially if one has studied. The questions that appear from the learners book is easy but they give you extra questions that are no where to be found in the learners book so that you can fail. Most people I spoke to failed by only 2 marks. How is this possible.

    It is a nightmare.........
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Reviewed by Shamona October 28, 2016

    Unfair Learners Licence Questions

    I am really concerned about the amount of people that I hear failing their learners licence tests which are automated now. There were questions asked in the learners that is not even appearing in the K53 latest edition book. Even myself as a driver for many years does not know how to answer those questions but if you ask the facilitator what are the correct answers to those questions he tell you hard luck those are the questions you received and you must just live with it. I think its a money making scam putting in questions that someone will never come across in a proper learners book. What I find strange is that before a test you don't even choose that you want to write a test for light motor vehicles yet in your book it specifies this option. What is worse is that you cannot review your test to see where you went wrong you only get marks which tells you nothing and if the system is tweaked to make a person fail how many times must a person write their learners to pass. It is really demotivating especially if one has studied. The questions that appear from the learners book is easy but they give you extra questions that are no where to be found in the learners book so that you can fail. Most people I spoke to failed by only 2 marks. How is this possible.

    It is a nightmare.........

    Was this review helpful to you? 
    The most arrogant bunch of staff that thinks they are doing us a big favor when they suppose to be doing their jobs.Firstly I don't think anyone there is competent enough to actually conduct their duties and don't know how to deal with the public. They sit behind these glass windows and cannot hear what they are saying neither can they articulate and speak properly. I had to take off from work and go to this place 3 times, just because they gave me the incorrect information each time.How difficult can it be to explain us what the requirements are for renewing your license card???? What is the Head of Dept doing about this, nothing?? Why cant they put up a notice board advising the public properly what is required?? This is just plain down incompetence..well what can we say or do, coz no one will even answer or take responsibility..Government offices/institutes are becoming worse..no improvement whatsoever....It is a nightmare to go to this office....
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    A Anonn Reviewed by A Anonn September 02, 2016
    View all my reviews (1)

    Incompetence and Bad quality service

    The most arrogant bunch of staff that thinks they are doing us a big favor when they suppose to be doing their jobs.Firstly I don't think anyone there is competent enough to actually conduct their duties and don't know how to deal with the public. They sit behind these glass windows and cannot hear what they are saying neither can they articulate and speak properly. I had to take off from work and go to this place 3 times, just because they gave me the incorrect information each time.How difficult can it be to explain us what the requirements are for renewing your license card???? What is the Head of Dept doing about this, nothing?? Why cant they put up a notice board advising the public properly what is required?? This is just plain down incompetence..well what can we say or do, coz no one will even answer or take responsibility..Government offices/institutes are becoming worse..no improvement whatsoever....It is a nightmare to go to this office....

    Was this review helpful to you? 
    I don't know who died and told the staff there that they are untouchable, such disrespect and arrogance I've never seen in any public office. Those guys take the cup shem.

    They will make you feel that you're in their territory. Just can't wait to get my card and never ever to step in that place again.

    The 1's on the ratings are there just because there are no zeros's on the menu.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Annonymous Reviewed by Annonymous August 24, 2016
    View all my reviews (1)

    Incompetence

    I don't know who died and told the staff there that they are untouchable, such disrespect and arrogance I've never seen in any public office. Those guys take the cup shem.

    They will make you feel that you're in their territory. Just can't wait to get my card and never ever to step in that place again.

    The 1's on the ratings are there just because there are no zeros's on the menu.

    Was this review helpful to you? 
    goodness why are there no options for (0) zero here.

    Honestly the worst service ever. they make you feel like you are in their way and taking their personal time away from them. First they completely ignore you, hoping that you would just eventually vanish. Please treat us with dignity and respect!!!!!!!!!!!! after all we are the people paying your salary !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    These guys seriously seriously need some customer service courses. Horrifying does not even mildly explain this experience.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Jess Reviewed by Jess July 20, 2016
    View all my reviews (1)

    Worst service eveeeeeeeeer

    goodness why are there no options for (0) zero here.

    Honestly the worst service ever. they make you feel like you are in their way and taking their personal time away from them. First they completely ignore you, hoping that you would just eventually vanish. Please treat us with dignity and respect!!!!!!!!!!!! after all we are the people paying your salary !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    These guys seriously seriously need some customer service courses. Horrifying does not even mildly explain this experience.

    Was this review helpful to you? 
    The contact numbers:
    011 9992345
    011 9992556
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    M Kleynhans Reviewed by M Kleynhans March 14, 2016
    View all my reviews (1)

    Alberton Licensing Department

    The contact numbers:
    011 9992345
    011 9992556

    Was this review helpful to you? 
    The contact phone numbers on the website do not exist anymore.

    Staff at the entrance to the facility are not helpful and make one feel as if you are intruding on their time and seem irritated.

    Poor signage does not describe where to go for what.

    Once at the service desk, the service is very good with knowledgeable staff
    Overall Rating 
     
    2.5
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    3.0
    Professionalism 
     
    4.0
    Service 
     
    2.0
    M Mitchell Reviewed by M Mitchell July 20, 2015
    View all my reviews (1)

    information incorrect

    The contact phone numbers on the website do not exist anymore.

    Staff at the entrance to the facility are not helpful and make one feel as if you are intruding on their time and seem irritated.

    Poor signage does not describe where to go for what.

    Once at the service desk, the service is very good with knowledgeable staff

    Was this review helpful to you?