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Ruweida
Reviewed by Ruweida
 
4.5
Ruweida
Reviewed by Ruweida
 
4.0
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Home Public Service Home Affairs Home Affairs (Centurion)

Home Affairs (Centurion) Hot

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2.7 (13 Reviews)

    Home Affairs (Centurion) http://www.yowzit.com/za/home-affairs/6938-ho...
    Home Affairs Centurion is located in the Jacaranda City, Pretoria and offers a multitude of services to the citizens of South Africa, as well as foreigners who wish to visit, work or stay in South Afr...
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    Home Affairs Centurion is located in the Jacaranda City, Pretoria and offers a multitude of services to the citizens of South Africa, as well as foreigners who wish to visit, work or stay in South Africa. The Departments of Home Affairs Centurion's core functions are: 1. Civic Services: Maintaining the National Population Register (NPR), Managing the birth, marriage and death records, Determining and granting citizenship, Issuing travel documents and passports, Issuing identity documents (ID).
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    User reviews

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    Average user rating from: 13 user(s)

    Overall Rating 
     
    2.7
    Quality of Information/ Advice 
     
    2.8  (13)
    Efficiency 
     
    2.9  (13)
    Professionalism 
     
    2.4  (13)
    Service 
     
    2.9  (13)
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    Ratings (the higher the better)
    • Quality of Information/ Advice
    • Efficiency
    • Professionalism
    • Service
    Comments
    Can anyone please tell me if you can get married at HA Centurion? TIA
    Overall Rating 
     
    3.0
    Quality of Information/ Advice 
     
    3.0
    Efficiency 
     
    3.0
    Professionalism 
     
    3.0
    Service 
     
    3.0
    Rogien Reviewed by Rogien March 19, 2014
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    Marriages

    Can anyone please tell me if you can get married at HA Centurion? TIA

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    I have now been waiting for the copy of my fathers unabridged birth cerificate from 5 February 2013
    till today 13 fbruary 2014 ONE YEAR
    I flew to South Africa specially to collect BUTTTT still NOTHING happened
    HOW IS THIS POSSIBLE???????
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Helmin Geyser Krosch Reviewed by Helmin Geyser Krosch February 13, 2014
      -   View all my reviews (1)

    certificates

    I have now been waiting for the copy of my fathers unabridged birth cerificate from 5 February 2013
    till today 13 fbruary 2014 ONE YEAR
    I flew to South Africa specially to collect BUTTTT still NOTHING happened
    HOW IS THIS POSSIBLE???????

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    We would to express a positive comment on our good experience of excellent service from the gate to our exit. The staff was friendly, helpful, professional.
    Thank you for making this easy for us.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Daniel du Plessis Reviewed by Daniel du Plessis December 05, 2013
      -   View all my reviews (1)

    Excellent service

    We would to express a positive comment on our good experience of excellent service from the gate to our exit. The staff was friendly, helpful, professional.
    Thank you for making this easy for us.

    Was this review helpful to you? 
    I was tossed from one lady to another and all three had differing answers. It took us two hours to find out a letter that IS on the SYSTEM is still in Pretoria and they cant do anything about it. ive been to Pretoria adn they have sent me back to Centurion for the manger to call them to reissue the lost letter!!! Bollocks service
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Alinaitwe Richard Reviewed by Alinaitwe Richard December 02, 2013
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    PATHETIC SERVICE AND ADVICE

    I was tossed from one lady to another and all three had differing answers. It took us two hours to find out a letter that IS on the SYSTEM is still in Pretoria and they cant do anything about it. ive been to Pretoria adn they have sent me back to Centurion for the manger to call them to reissue the lost letter!!! Bollocks service

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    PATHETIC SERVICE. Have to sign in. Person to sign out to stipulate
    that you left the premisses...ON LUNCH
    NO ELECTRICITY
    EMPLOYEES DIFFERS IN ADVICE. STOOD IN LOOOONG ROWS ADVICE WRONGLY
    PATEHETIC WONT GO THERE IN MY WHOLE LIFE AGAIN.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    OLIVE Reviewed by OLIVE October 29, 2013
      -   View all my reviews (1)

    HOME AFFAIRS CENTURION SERVIC SUCKS!!!!!!

    PATHETIC SERVICE. Have to sign in. Person to sign out to stipulate
    that you left the premisses...ON LUNCH
    NO ELECTRICITY
    EMPLOYEES DIFFERS IN ADVICE. STOOD IN LOOOONG ROWS ADVICE WRONGLY
    PATEHETIC WONT GO THERE IN MY WHOLE LIFE AGAIN.

    Was this review helpful to you? 
    Please display a working telephone number.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Candice Reviewed by Candice October 21, 2013
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    Telephone numbers do not work

    Please display a working telephone number.

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    Can not get through on telephone number
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Jozua Reviewed by Jozua September 10, 2013
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    Did not answer phone or stay engage

    Can not get through on telephone number

    Was this review helpful to you? 
    I recently had to apply for a passport and temporary passport. Went in on a very busy Saterday morning. There was more than enough seating so when I had to stand in a queue it was not for very long. The staff were efficient, patient and friendly. I was in and out within an hour.

    Upon collection of my temporary passport that very next Wednesday, I found the same level of service. When something went slow, it was due to a difficult customer who did not bring the correct documents. I was still out in under an hour.

    Great service, keep up the good work.
    Overall Rating 
     
    4.5
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    5.0
    Professionalism 
     
    4.0
    Service 
     
    5.0
    Ryan Swanepoel Reviewed by Ryan Swanepoel August 21, 2013
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    Quick and Painless

    I recently had to apply for a passport and temporary passport. Went in on a very busy Saterday morning. There was more than enough seating so when I had to stand in a queue it was not for very long. The staff were efficient, patient and friendly. I was in and out within an hour.

    Upon collection of my temporary passport that very next Wednesday, I found the same level of service. When something went slow, it was due to a difficult customer who did not bring the correct documents. I was still out in under an hour.

    Great service, keep up the good work.

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    I recently had to replace my ID book due to theft. What a pleasant surprise! Super efficient staff, excellent and friendly service, and a great experience. My new ID arrived in short order, and it took all of 5 minutes to collect!

    Great job!
    Overall Rating 
     
    4.8
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Stephanie Oliver Reviewed by Stephanie Oliver August 20, 2013
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    Thanks for the great service

    I recently had to replace my ID book due to theft. What a pleasant surprise! Super efficient staff, excellent and friendly service, and a great experience. My new ID arrived in short order, and it took all of 5 minutes to collect!

    Great job!

    Was this review helpful to you? 
    Got there to remember I don't have photos. The guy in the taxi outside didnt do to bad a job. Inside is a quick guessing game, and no real order to be helped in. But the people kind of come together in this, lets just do what we need to do kinda vibe so we can all get back to our lives kinda way. One of the four counters where operating, with the other vacant and two other just sitting there looking busy. When it got closer to closing time, the service level magically improved. Its disappointing seeing it takes them 3 min to do your docs to send you to the pay station...when you have to sit for 40 min to be helped...when there are only 3 client in front of you. Service at payment was quick - everyone like receiving money. No greeting tho, just a shout for R400. The guy at fingerprints...needed to be found. All and all, the job is done in about an hour. Not to bad, but there really is much to be desired.
    Overall Rating 
     
    2.3
    Quality of Information/ Advice 
     
    3.0
    Efficiency 
     
    2.0
    Professionalism 
     
    1.0
    Service 
     
    3.0
    Kenan Reviewed by Kenan July 18, 2013
      -   View all my reviews (1)

    Just give me my Passport

    Got there to remember I don't have photos. The guy in the taxi outside didnt do to bad a job. Inside is a quick guessing game, and no real order to be helped in. But the people kind of come together in this, lets just do what we need to do kinda vibe so we can all get back to our lives kinda way. One of the four counters where operating, with the other vacant and two other just sitting there looking busy. When it got closer to closing time, the service level magically improved. Its disappointing seeing it takes them 3 min to do your docs to send you to the pay station...when you have to sit for 40 min to be helped...when there are only 3 client in front of you. Service at payment was quick - everyone like receiving money. No greeting tho, just a shout for R400. The guy at fingerprints...needed to be found. All and all, the job is done in about an hour. Not to bad, but there really is much to be desired.

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