logo

Yowzit for Government

  
Register

or

Log in

Log in

Home Public Services Home Affairs Home Affairs (Akasia)

Home Affairs (Akasia) Hot

http://www.yowzit.com/za/media/reviews/photos/thumbnail/250x125s/c6/c3/83/homeaffairs.jpg
Home Affairs (Akasia)
 
1.7 (60 Reviews)

    Home Affairs (Akasia) http://www.yowzit.com/za/home-affairs/6936-ho...
    The Department of Home Affairs Akasia is located in the beautiful city of Pretoria, Gauteng and offers a multitude of services to the citizens of South Africa and those living in the area, as well as ...
    ADD A REVIEW
    34732   1   0   2
    Home Affairs (Akasia) in Pretoria
    The Department of Home Affairs Akasia is located in the beautiful city of Pretoria, Gauteng and offers a multitude of services to the citizens of South Africa and those living in the area, as well as foreigners who wish to visit, work or stay in South Africa. The Core services include 1. Civic Services: Maintaining the National Population Register (NPR), Managing the birth, marriage and death records, Determining and granting citizenship, Issuing travel documents and passports, Issuing identity documents (ID).
    More ↓

    Reviews for Home Affairs (Akasia)

    View more reviews

    Average user rating from: 60 user(s)

    Overall Rating 
     
    1.7
    Quality of Information/ Advice 
     
    1.6  (60)
    Efficiency 
     
    1.7  (60)
    Professionalism 
     
    1.7  (60)
    Service 
     
    1.7  (60)
    Already have an account?
    Ratings (the higher the better)
    • Quality of Information/ Advice
    • Efficiency
    • Professionalism
    • Service
    Comments
    Telephone never gets answered
    Overall Rating 
     
    2.0
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    2.0
    John Booysen Reviewed by John Booysen September 29, 2016
    View all my reviews (1)

    Telephone

    Telephone never gets answered

    Was this review helpful to you? 
    Good hours
    Overall Rating 
     
    4.8
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    John Booysen Reviewed by John Booysen September 29, 2016
    View all my reviews (1)

    hours

    Good hours

    Was this review helpful to you? 
    Excellent!
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    John Booysen Reviewed by John Booysen September 29, 2016
    View all my reviews (1)

    service

    Excellent!

    Was this review helpful to you? 
    i went to Home affairs in ORLANDO WEST their service was excellent did not wait in long queues,i was given the help i wanted.
    Overall Rating 
     
    4.3
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    5.0
    Service 
     
    4.0
    PHATHEKA Reviewed by PHATHEKA September 29, 2016
    View all my reviews (1)

    home affairs

    i went to Home affairs in ORLANDO WEST their service was excellent did not wait in long queues,i was given the help i wanted.

    Was this review helpful to you? 
    I thoroughly enjoyed the service i received from the home affairs in Akasia. it was super quick and efficient. They gave me measurable timelines and most importantly they stuck to them. Loved it! Thank you Karabo Tema
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Karabo MK Tema Reviewed by Karabo MK Tema September 16, 2016
    View all my reviews (1)

    Service received

    I thoroughly enjoyed the service i received from the home affairs in Akasia. it was super quick and efficient. They gave me measurable timelines and most importantly they stuck to them. Loved it! Thank you Karabo Tema

    Was this review helpful to you? 
    At first I thought that the service that was given from the start of my application was unbelievable. But on a serious note you guys are terrible when it comes to the end result, I mean I have been waiting for my passport since the date of my application (1st of June) irefuse to wait any longer because I had a chance to go to Zimababwe and Uruguay and have missed these chances on ... I'm taking legal action if i don't hear anything from you guys writhing this week... This is and I quote pathetic.

    ID 9206245174085
    Name Sarvesh Padayachy
    Cell No 0765615180


    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Sarvesh Padayachy Reviewed by Sarvesh Padayachy September 12, 2016
    View all my reviews (1)

    Passport not received

    At first I thought that the service that was given from the start of my application was unbelievable. But on a serious note you guys are terrible when it comes to the end result, I mean I have been waiting for my passport since the date of my application (1st of June) irefuse to wait any longer because I had a chance to go to Zimababwe and Uruguay and have missed these chances on ... I'm taking legal action if i don't hear anything from you guys writhing this week... This is and I quote pathetic.

    ID 9206245174085
    Name Sarvesh Padayachy
    Cell No 0765615180


    Was this review helpful to you? 
    I have tried the whole day (30 August) using 4 different telephone numbers (012 542 9211; 012 542 9200; 012 542 0201; 080 060 1190) for any response/answer without any success!!!!! Bad bad bad.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    J Stofberg Reviewed by J Stofberg August 30, 2016
    View all my reviews (1)

    Bad service

    I have tried the whole day (30 August) using 4 different telephone numbers (012 542 9211; 012 542 9200; 012 542 0201; 080 060 1190) for any response/answer without any success!!!!! Bad bad bad.

    Was this review helpful to you? 
    I have tried to phone the Akasia Home Affairs mulitple times on both telephone numbers advertised - but alas - either no reply or cut off.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Barbara Reviewed by Barbara July 06, 2016
    View all my reviews (1)

    Phone calls not answered

    I have tried to phone the Akasia Home Affairs mulitple times on both telephone numbers advertised - but alas - either no reply or cut off.

    Was this review helpful to you? 
    Called more than a 100 times today.
    No answer. Pathetic... How is that possible that no one can answer the phone.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    s vd merwe Reviewed by s vd merwe June 07, 2016
    View all my reviews (1)

    complaint

    Called more than a 100 times today.
    No answer. Pathetic... How is that possible that no one can answer the phone.

    Was this review helpful to you? 
    CALLED MORE THAN 10 TIMES TODAY AT DIFFERENT TIME, NO ANSWER?
    HOW DOES THAT MAKE SENS????????/
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    N/A Reviewed by N/A April 05, 2016
    View all my reviews (1)

    COMPLAINT

    CALLED MORE THAN 10 TIMES TODAY AT DIFFERENT TIME, NO ANSWER?
    HOW DOES THAT MAKE SENS????????/

    Was this review helpful to you? 
    I was pleasantly surprised when I went to apply for both my new ID card and passport last week. Be warned that no one answers the phones EVER! Once you get there however, the Akasia office is very well organised. I was clearly shown where to go and although the lines were long, I left the office after two hours, successfully applying for both documents. Within a week I was notified that both my passport and ID card was ready for collection. The staff at all points were friendly and helpful. I recommend this Dept of Home affairs to anyone needing new identity documents or passports.
    Overall Rating 
     
    4.8
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    A van der Nest Reviewed by A van der Nest February 26, 2016
    View all my reviews (1)

    A pleasant surprise!

    I was pleasantly surprised when I went to apply for both my new ID card and passport last week. Be warned that no one answers the phones EVER! Once you get there however, the Akasia office is very well organised. I was clearly shown where to go and although the lines were long, I left the office after two hours, successfully applying for both documents. Within a week I was notified that both my passport and ID card was ready for collection. The staff at all points were friendly and helpful. I recommend this Dept of Home affairs to anyone needing new identity documents or passports.

    Was this review helpful to you? 
    I am trying to phone akasia home affairs 012 542 9201 and 012 542 9200 numbers which I got in their website and it just ring and ring and ring.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Irene Reviewed by Irene February 25, 2016
    View all my reviews (1)

    Mrs

    I am trying to phone akasia home affairs 012 542 9201 and 012 542 9200 numbers which I got in their website and it just ring and ring and ring.

    Was this review helpful to you? 
    We apply for our new ID cards on 14 December 2015. After one week my husband received an sms his card is ready for collection. I had to phone the call centre and was given a reference number. They then send an email to the Akasia branch notifying them that they must do my card it is taking to long. Every week I phoned, just to be informed, they are busy to verify my fingerprints I must phone next week. Next week come, then there is a problem, now there is two sets of fingerprints ????? they are busy to verify. Week later then the system was off line. Last week after two months I had it with them, the person in charge there he did not even answer my emails. So I send emails to headoffice and then things started to happen. First I received and email from a person telling me my card is now in the final stage. Then Thursday another person emailed me asking for my ID number, which I send to him. The on Friday he send an email letting me know my card will be ready this week. Just now I received an email telling me my card is ready to collection. The people there are not doing there work. The call centre send from there side two emails to them, one time I phoned the lade told me she can see if the email was read or not and till that day no one of the two emails was read by that office. Very very poor service delivery there.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Magda van Wyk Reviewed by Magda van Wyk February 22, 2016
    View all my reviews (1)

    Hip Hip Hooray !!!!!!!

    We apply for our new ID cards on 14 December 2015. After one week my husband received an sms his card is ready for collection. I had to phone the call centre and was given a reference number. They then send an email to the Akasia branch notifying them that they must do my card it is taking to long. Every week I phoned, just to be informed, they are busy to verify my fingerprints I must phone next week. Next week come, then there is a problem, now there is two sets of fingerprints ????? they are busy to verify. Week later then the system was off line. Last week after two months I had it with them, the person in charge there he did not even answer my emails. So I send emails to headoffice and then things started to happen. First I received and email from a person telling me my card is now in the final stage. Then Thursday another person emailed me asking for my ID number, which I send to him. The on Friday he send an email letting me know my card will be ready this week. Just now I received an email telling me my card is ready to collection. The people there are not doing there work. The call centre send from there side two emails to them, one time I phoned the lade told me she can see if the email was read or not and till that day no one of the two emails was read by that office. Very very poor service delivery there.

    Was this review helpful to you? 
    I applied for a Letter of no impediment THREE months ago on 9 Nov 2015. Today, 11 Feb 2016, I still do not have the document. I called in December and was told they had lost my ID. I called several times again in January and was told each time that they will escalate it. Ater several calls in February, they asked me to send the proof of payment, which they should have in their system. I faxed it, but no reaction. I emailed it and I am still waiting. My future husband is German and we had an appointment in the beginning of February with his lawyer, so that he can start the process on that side. I called three times before I left and eventually flew to Germany without the letter. A total waste of time and money. If we do not receive the document by Monday 15 Feb, it will be too late and we will have to cancel the wedding. The service is shocking. Up to date, I have not received any explanation as to the delay. Each time I call, I get the same answer. They do not know what the problem is. This is unacceptable!
    Overall Rating 
     
    1.3
    Quality of Information/ Advice 
     
    2.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    B van Schoor Reviewed by B van Schoor February 11, 2016
    Last updated: February 11, 2016
    View all my reviews (1)

    Waiting for THREE MONTHS and still no document

    I applied for a Letter of no impediment THREE months ago on 9 Nov 2015. Today, 11 Feb 2016, I still do not have the document. I called in December and was told they had lost my ID. I called several times again in January and was told each time that they will escalate it. Ater several calls in February, they asked me to send the proof of payment, which they should have in their system. I faxed it, but no reaction. I emailed it and I am still waiting. My future husband is German and we had an appointment in the beginning of February with his lawyer, so that he can start the process on that side. I called three times before I left and eventually flew to Germany without the letter. A total waste of time and money. If we do not receive the document by Monday 15 Feb, it will be too late and we will have to cancel the wedding. The service is shocking. Up to date, I have not received any explanation as to the delay. Each time I call, I get the same answer. They do not know what the problem is. This is unacceptable!

    Was this review helpful to you? 
    We are trying to find out about our ID document. We stand in long queues on the 22/12/2015 - from 8h00 till 14h30. Paid the fees for a temporary Id and permanent ID. Unfortunately lost the receipt. When we got there they said we did not applied for a permanent ID. Why of why would we only applied for a temporary Id if it is only valid for two months. Can anyone answer us. Is it really necessary for us to show the receipt. Is there no way that any one can check if the Id is there in the filing system????
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    T COETZER Reviewed by T COETZER February 09, 2016
    View all my reviews (1)

    mrs

    We are trying to find out about our ID document. We stand in long queues on the 22/12/2015 - from 8h00 till 14h30. Paid the fees for a temporary Id and permanent ID. Unfortunately lost the receipt. When we got there they said we did not applied for a permanent ID. Why of why would we only applied for a temporary Id if it is only valid for two months. Can anyone answer us. Is it really necessary for us to show the receipt. Is there no way that any one can check if the Id is there in the filing system????

    Was this review helpful to you? 
     
    View more reviews