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Home Affairs (Randburg) Hot

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Home Affairs (Randburg)
 
3.2 (55 Reviews)

    Home Affairs (Randburg) http://www.yowzit.com/za/home-affairs/6846-ho...
    Home Affairs Randburg is located in Johannesburg, Gauteng and offers a range of services to all citizens. This centre services all the North Westernern suburbs, including Randburg, Nortcliff, Cresta, ...
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    Home Affairs (Randburg) in Johannesburg
    Home Affairs Randburg is located in Johannesburg, Gauteng and offers a range of services to all citizens. This centre services all the North Westernern suburbs, including Randburg, Nortcliff, Cresta, Greenside and Emmarentia suburbs of the city. Services included are: 1. Civic Services: Maintaining the National Population Register (NPR), Managing the birth, marriage and death records, Determining and granting citizenship, Issuing travel documents and passports, Issuing identity documents (ID).
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    Reviews for Home Affairs (Randburg)

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    Average user rating from: 55 user(s)

    Overall Rating 
     
    3.2
    Quality of Information/ Advice 
     
    3.1  (55)
    Efficiency 
     
    3.4  (55)
    Professionalism 
     
    3.2  (55)
    Service 
     
    3.3  (55)
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    Ratings (the higher the better)
    • Quality of Information/ Advice
    • Efficiency
    • Professionalism
    • Service
    Comments
    I had to pay R800 for my passport because my lost one was still valid. ok. No problem. I applied on the 13th of March being told it would be ready in 2-3 weeks. It is now the 20th of April and I have had to delay all my travel plans. I have called the office 24 times!!!!!!!!!!!!!! Been given two wrong numbers and then put on hold for 20 minutes. The biggest waist of my airtime for poor service. PLEASE could someone notify me what is happening. My ID is 72021401189 and my cell number is 0635415718.

    Regards
    Anne Nowitz
    Overall Rating 
     
    1.3
    Quality of Information/ Advice 
     
    2.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Anne Nowitz Reviewed by Anne Nowitz April 20, 2017
    Top 100 Reviewer  -   View all my reviews (1)

    Bad service

    I had to pay R800 for my passport because my lost one was still valid. ok. No problem. I applied on the 13th of March being told it would be ready in 2-3 weeks. It is now the 20th of April and I have had to delay all my travel plans. I have called the office 24 times!!!!!!!!!!!!!! Been given two wrong numbers and then put on hold for 20 minutes. The biggest waist of my airtime for poor service. PLEASE could someone notify me what is happening. My ID is 72021401189 and my cell number is 0635415718.

    Regards
    Anne Nowitz

    Was this review helpful to you? 
    So ... sooner or later one has to 'bite the bullet' and avoid dodging forever.... My better half and I decided to venture forth on our Home Affairs quest, to renew our expired passports, as well as to apply for the new identity cards.Given the prevalent mindset of people in general regarding the DHA ("Ooh, I avoid like the plague, doll"), we expected the worst but hoped for the best. Unsure whether the time of year would be a good or bad thing ... as regards 'busy-ness' as well as employee demeanour, we just decided to go. Taking advantage of the glorious early dawn (just after the summer solstice, on 23 December 2016), we arrived at about 06h15 to join a small gathering of souls at the pedestrian entry gate, and being early, could park conveniently in the 'public' lot. The employee carpark and the DHA complex were separated behind a newish - looking fence. As anticipated, a couple of eager beaver photographers were out and about as well and into some serious solicitation in the entry driveway ... why one needs these services nowadays, I am not sure, but they were there. Two queues started to form over the next while before opening at 08h00, shepherded by the security guard - one for applications, and one for collections. From 07h30 or so, employees arrived, parked and filtered into the offices. A while later, a lilting chorus of "HAPPY BIRTHDAY" could be heard - obviously an employee's birthday, which sounded upbeat, and was a positive start to the day. At about 08h00, the gates were opened, with 'Collections' being allowed in first, followed by 'Applications'. As expected, a few in the collections queue decided to jump, and proceeded straight to the applications door, much to the chagrin of us true 'Applications' people. Good for the 'gatekeeper' at the door, who was well aware of this little trick, and firmly directed the queue jumpers to the back of the queue ! So, into the building, seated as per queuing place, followed by a question re what services required, a scan of ID Book and Passport, and immediate issuance of a bar coded sticker with a queue number. Another wait and calling in one by one to take a digital photo as well as the all important thumbprints (for biometric identification) to embed into the digital application which had been created on the 'photographers' screen - no forms, no fuss !. A bit of an issue with the photo taking, as whilst the protected camera (Canon EOS 1000) had been set up with a 'bulletproof' mechanical height adjustment device, unbelievably this was malfunctioning and in the process of taking my photo, just 'lost it' , and abruptly slipped down to the lowest position ... I mistakenly thought the circus had started again ! Nonetheless, the photo was taken and we moved on. Next step was to pay .... Waited for a short while, and then paid the cashier for the 2 applications. (Prices for various services were clearly notice boarded alongside the cashier, and payment by credit card was also possible). Next up was a brief, but friendly and polite 'face to face' with one of the persons handling the final stage, who already had the applications on screen. A few questions to add and confirm information that may have changed (cellphone number ; current physical address ?) and the application was complete, saying that the items would be ready in approximately 2 weeks. I received an immediate sms notification of applications lodged, and that was that. Had to exit through the entrance, as the exit doors were chained closed ? So, approximately 45 minutes after entering the DHA premises, I was on my way. My better half followed a few minutes later .... quite impressive ... ? But this is only the tip of the iceberg ...

    After thinking in quite some depth about the experience, I realised that the DHA had come a mighty long way - particularly in the lower (BIG) part of the iceberg - under the water / behind the scenes / in the 'engine', probably at some considerable risk to the leadership and team that had driven and re-engineered the processes. Rather than spending on 'nice' shopfronts, (like the Post Office ?),or dressing to impress - I realised that the DHA had really taken some tough decisions, bitten their own bullet, and disruptively ? re engineered their processes from the core outwards, and are still on this journey ... I would guess that some excellent principles were decided on : as paperless as possible ; standardise / simplify to avoid errors, rework and workarounds ; improve people productivity ; must work in any physical configuration (buildings a given, with minimal (costly and time consuming) structural changes ; form to follow function, improving over time as resources allow ; process as seamless as possible - handoff from stage to stage to just flow; apply latest robust proven technology ; use historical available data to eliminate rework (soooo many processes even in modern non government environments, take unneccessary time, energy and capacity in repeatedly asking for the same dumb information again and again !), and I'm sure quite a few more.

    In conclusion, it seems to me that the DHA have taken a high risk, and put in considerable effort and smart thinking into getting where they are. An admirable achievement ... which has laid a foundation for a sustained improvement to these boring but critical processes. All bodes well for continued improvement, and probably eventually (although this is not critical, as its cosmetic) there will be the 'nice' shopfronts (but never bling or over the top with the mindset of the leadership ?).
    Overall Rating 
     
    3.5
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    3.0
    Professionalism 
     
    3.0
    Service 
     
    4.0
    Mark Duncan Reviewed by Mark Duncan December 29, 2016
    Last updated: January 03, 2017
    View all my reviews (1)

    Home Affairs Randburg - Better than meets the eye !

    So ... sooner or later one has to 'bite the bullet' and avoid dodging forever.... My better half and I decided to venture forth on our Home Affairs quest, to renew our expired passports, as well as to apply for the new identity cards.Given the prevalent mindset of people in general regarding the DHA ("Ooh, I avoid like the plague, doll"), we expected the worst but hoped for the best. Unsure whether the time of year would be a good or bad thing ... as regards 'busy-ness' as well as employee demeanour, we just decided to go. Taking advantage of the glorious early dawn (just after the summer solstice, on 23 December 2016), we arrived at about 06h15 to join a small gathering of souls at the pedestrian entry gate, and being early, could park conveniently in the 'public' lot. The employee carpark and the DHA complex were separated behind a newish - looking fence. As anticipated, a couple of eager beaver photographers were out and about as well and into some serious solicitation in the entry driveway ... why one needs these services nowadays, I am not sure, but they were there. Two queues started to form over the next while before opening at 08h00, shepherded by the security guard - one for applications, and one for collections. From 07h30 or so, employees arrived, parked and filtered into the offices. A while later, a lilting chorus of "HAPPY BIRTHDAY" could be heard - obviously an employee's birthday, which sounded upbeat, and was a positive start to the day. At about 08h00, the gates were opened, with 'Collections' being allowed in first, followed by 'Applications'. As expected, a few in the collections queue decided to jump, and proceeded straight to the applications door, much to the chagrin of us true 'Applications' people. Good for the 'gatekeeper' at the door, who was well aware of this little trick, and firmly directed the queue jumpers to the back of the queue ! So, into the building, seated as per queuing place, followed by a question re what services required, a scan of ID Book and Passport, and immediate issuance of a bar coded sticker with a queue number. Another wait and calling in one by one to take a digital photo as well as the all important thumbprints (for biometric identification) to embed into the digital application which had been created on the 'photographers' screen - no forms, no fuss !. A bit of an issue with the photo taking, as whilst the protected camera (Canon EOS 1000) had been set up with a 'bulletproof' mechanical height adjustment device, unbelievably this was malfunctioning and in the process of taking my photo, just 'lost it' , and abruptly slipped down to the lowest position ... I mistakenly thought the circus had started again ! Nonetheless, the photo was taken and we moved on. Next step was to pay .... Waited for a short while, and then paid the cashier for the 2 applications. (Prices for various services were clearly notice boarded alongside the cashier, and payment by credit card was also possible). Next up was a brief, but friendly and polite 'face to face' with one of the persons handling the final stage, who already had the applications on screen. A few questions to add and confirm information that may have changed (cellphone number ; current physical address ?) and the application was complete, saying that the items would be ready in approximately 2 weeks. I received an immediate sms notification of applications lodged, and that was that. Had to exit through the entrance, as the exit doors were chained closed ? So, approximately 45 minutes after entering the DHA premises, I was on my way. My better half followed a few minutes later .... quite impressive ... ? But this is only the tip of the iceberg ...

    After thinking in quite some depth about the experience, I realised that the DHA had come a mighty long way - particularly in the lower (BIG) part of the iceberg - under the water / behind the scenes / in the 'engine', probably at some considerable risk to the leadership and team that had driven and re-engineered the processes. Rather than spending on 'nice' shopfronts, (like the Post Office ?),or dressing to impress - I realised that the DHA had really taken some tough decisions, bitten their own bullet, and disruptively ? re engineered their processes from the core outwards, and are still on this journey ... I would guess that some excellent principles were decided on : as paperless as possible ; standardise / simplify to avoid errors, rework and workarounds ; improve people productivity ; must work in any physical configuration (buildings a given, with minimal (costly and time consuming) structural changes ; form to follow function, improving over time as resources allow ; process as seamless as possible - handoff from stage to stage to just flow; apply latest robust proven technology ; use historical available data to eliminate rework (soooo many processes even in modern non government environments, take unneccessary time, energy and capacity in repeatedly asking for the same dumb information again and again !), and I'm sure quite a few more.

    In conclusion, it seems to me that the DHA have taken a high risk, and put in considerable effort and smart thinking into getting where they are. An admirable achievement ... which has laid a foundation for a sustained improvement to these boring but critical processes. All bodes well for continued improvement, and probably eventually (although this is not critical, as its cosmetic) there will be the 'nice' shopfronts (but never bling or over the top with the mindset of the leadership ?).

    Was this review helpful to you? 
    It was so quick, that I was quite shocked. It took just 45' to record details for a passport renewal and 3 days later the SMS came for collection!!! Nice chairs ( please repair broken one). All that is missing is free wifi. One is there so briefly one can't download hat much.
    Overall Rating 
     
    4.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    3.0
    Clara da Cruz Almeida Reviewed by Clara da Cruz Almeida November 05, 2016
    View all my reviews (1)

    Ms.

    It was so quick, that I was quite shocked. It took just 45' to record details for a passport renewal and 3 days later the SMS came for collection!!! Nice chairs ( please repair broken one). All that is missing is free wifi. One is there so briefly one can't download hat much.

    Was this review helpful to you? 
    Has anyone noticed how much tidier Home Affairs in Randburg is looking? I drove along Malibongwe yesterday afternoon and was pleasantly surprised to see how the Home Affairs premises has been fenced off and how much tidier the parking area is. Although I have always complimented this Government Department for their speedy professional service, the premises were looking very untidy. Not any more!!
    Overall Rating 
     
    4.0
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Pepe Stedman Reviewed by Pepe Stedman October 08, 2016
    #1 Reviewer  -   View all my reviews (10)

    Home Affairs (Randburg)

    Has anyone noticed how much tidier Home Affairs in Randburg is looking? I drove along Malibongwe yesterday afternoon and was pleasantly surprised to see how the Home Affairs premises has been fenced off and how much tidier the parking area is. Although I have always complimented this Government Department for their speedy professional service, the premises were looking very untidy. Not any more!!

    Was this review helpful to you? 
    I visited Home Affairs a few weeks ago. I was really impressed with there service and how prompt, they were with the queue. I enquired about the process of an expired passport, and I was provided the required information and forms. Well done Home Affairs.The staff members was very friendly and helpful. You could see that alot has changed. Please keep it up.
    Overall Rating 
     
    4.0
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Mariza Benrkia Reviewed by Mariza Benrkia October 05, 2016
    View all my reviews (1)

    Upgraded Service

    I visited Home Affairs a few weeks ago. I was really impressed with there service and how prompt, they were with the queue. I enquired about the process of an expired passport, and I was provided the required information and forms. Well done Home Affairs.The staff members was very friendly and helpful. You could see that alot has changed. Please keep it up.

    Was this review helpful to you? 
    I visited the home affairs, last week Tuesday, as I needed to enquire about my expired Passport. Normally when you going to Home Affairs, especially in Randburg, you need to leave home by 5:00am, to make sure, you in that queue by 6:00am. However, I didn't have to.In fact, I got there a few hours later, due to traffic. I was totally impressed. There was hardly any queues and more assist officers available. I was provided with what I need to do, and how to fill out the application forms. Good for you Home Affairs and well done!!!
    Overall Rating 
     
    4.0
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Mariza Benrkia Reviewed by Mariza Benrkia September 29, 2016
    View all my reviews (1)

    Less queues

    I visited the home affairs, last week Tuesday, as I needed to enquire about my expired Passport. Normally when you going to Home Affairs, especially in Randburg, you need to leave home by 5:00am, to make sure, you in that queue by 6:00am. However, I didn't have to.In fact, I got there a few hours later, due to traffic. I was totally impressed. There was hardly any queues and more assist officers available. I was provided with what I need to do, and how to fill out the application forms. Good for you Home Affairs and well done!!!

    Was this review helpful to you? 
    I was very disappointed at Randburg home affairs , l applied for a re issue for a birth certificate for my daughter in February 2015 . I then went to collect it on the 20th of August 2016 and l was told it was never done . Its over a year already and l was told to contact the call centre . The service was unacceptable .
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Lindokuhle Reviewed by Lindokuhle August 22, 2016
    View all my reviews (1)

    Complaint

    I was very disappointed at Randburg home affairs , l applied for a re issue for a birth certificate for my daughter in February 2015 . I then went to collect it on the 20th of August 2016 and l was told it was never done . Its over a year already and l was told to contact the call centre . The service was unacceptable .

    Was this review helpful to you? 
    We've used this branch of Home Affairs for 2 birth certificates, 4 passport applications and an application for citizenship and have usually found the service to be good but often slow.

    The building in which birth certificates are processed definitely needs a revamp as it is quite tiny and squashed and nearly always full, no matter what day of the week that we have gone there.

    The main building where passports are processed is a bit better and I am a fan of the new system which allocates you a number as soon as you arrive so that your number can be called when a teller is ready to serve you. However, I find that there is very little signage explaining how the system and queues work and there is often more than one confused person trying to figure out where to queue.

    The other thing to note is that the last time I was at this branch of Home Affairs, they did not accept cards so you had to pay in cash. There is also no atm on the premises and going to the nearest atm entails driving down the road to the nearest shopping area. There was also no signage indicating this and you only find this out after you have stood in two queues and eventually wind up at the cashier. It would make much more sense if cards were accepted for payment.
    Overall Rating 
     
    3.8
    Quality of Information/ Advice 
     
    3.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Fatima Reviewed by Fatima June 30, 2016
    View all my reviews (1)

    Good service although sometimes slow

    We've used this branch of Home Affairs for 2 birth certificates, 4 passport applications and an application for citizenship and have usually found the service to be good but often slow.

    The building in which birth certificates are processed definitely needs a revamp as it is quite tiny and squashed and nearly always full, no matter what day of the week that we have gone there.

    The main building where passports are processed is a bit better and I am a fan of the new system which allocates you a number as soon as you arrive so that your number can be called when a teller is ready to serve you. However, I find that there is very little signage explaining how the system and queues work and there is often more than one confused person trying to figure out where to queue.

    The other thing to note is that the last time I was at this branch of Home Affairs, they did not accept cards so you had to pay in cash. There is also no atm on the premises and going to the nearest atm entails driving down the road to the nearest shopping area. There was also no signage indicating this and you only find this out after you have stood in two queues and eventually wind up at the cashier. It would make much more sense if cards were accepted for payment.

    Was this review helpful to you? 
    I applied for my passport at Randburg Home Affairs, and was pleasantly surprised by the painless process - from not having to pay for passport photos anymore, to the formless system. Very impressed. And not only has the entire process been steamlined, it took only three days for my application to be processed and I picked up my new passport that very week.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Arisha Reviewed by Arisha June 27, 2016
    View all my reviews (1)

    Painless Passport Application Process

    I applied for my passport at Randburg Home Affairs, and was pleasantly surprised by the painless process - from not having to pay for passport photos anymore, to the formless system. Very impressed. And not only has the entire process been steamlined, it took only three days for my application to be processed and I picked up my new passport that very week.

    Was this review helpful to you? 
    We have done 4 passports and 2 birth certificates at this office, and it has always been efficient. Even if we had to queue for a while, the process was quick and efficient. The staff are mostly friendly, and assisted us when required. The documents were processed in record days, and we are glad to have done our unabridged certificates now. I would suggest more waiting areas though, as the building for birth certificates is very small
    Overall Rating 
     
    4.5
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    4.0
    Service 
     
    4.0
    Shanthini Naidoo Reviewed by Shanthini Naidoo June 23, 2016
    View all my reviews (1)

    Birth certificates, done!

    We have done 4 passports and 2 birth certificates at this office, and it has always been efficient. Even if we had to queue for a while, the process was quick and efficient. The staff are mostly friendly, and assisted us when required. The documents were processed in record days, and we are glad to have done our unabridged certificates now. I would suggest more waiting areas though, as the building for birth certificates is very small

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    13h30 nobody answers either phone number which is given above on their website.
    The Cell Number is answered by "HELLO" and then hung up, only to be told on redial the this number is not available, try later!

    This is no service at all, unfortunately there is no "0" rating. Unacceptable! Typical Government Department.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
     A Keevy Reviewed by A Keevy May 23, 2016
    View all my reviews (1)

    Mrs

    13h30 nobody answers either phone number which is given above on their website.
    The Cell Number is answered by "HELLO" and then hung up, only to be told on redial the this number is not available, try later!

    This is no service at all, unfortunately there is no "0" rating. Unacceptable! Typical Government Department.

    Was this review helpful to you? 
    I've been waiting forever in this queue only to be told that systems are offline and they have no idea when it'll be back again.
    Overall Rating 
     
    1.4
    Quality of Information/ Advice 
     
    2.0
    Efficiency 
     
    0.5
    Professionalism 
     
    2.0
    Service 
     
    1.0
    Raeesa Hansrod Reviewed by Raeesa Hansrod May 10, 2016
    View all my reviews (1)

    I can't deal

    I've been waiting forever in this queue only to be told that systems are offline and they have no idea when it'll be back again.

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    Thankyou everyone at Home Affiairs Randburgh.
    I went in this morning desperately requiring a letter for an unabridgeed Birth Certificate application as my son was flying tomorrow. They were very very friendly and efficient and helped me with no delays.

    Thankyou very much.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Sharon Davis Reviewed by Sharon Davis October 01, 2015
    View all my reviews (1)

    Excellent Service

    Thankyou everyone at Home Affiairs Randburgh.
    I went in this morning desperately requiring a letter for an unabridgeed Birth Certificate application as my son was flying tomorrow. They were very very friendly and efficient and helped me with no delays.

    Thankyou very much.

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    Who needs to be present at HA for application of unabridged birth certificate?
    Overall Rating 
     
    2.5
    Quality of Information/ Advice 
     
    4.0
    Efficiency 
     
    3.0
    Professionalism 
     
    2.0
    Service 
     
    1.0
    Jenny Reviewed by Jenny August 03, 2015
    View all my reviews (1)

    UBC info

    Who needs to be present at HA for application of unabridged birth certificate?

    Was this review helpful to you? 
    Not willing to brave the winter morning to stand in a queue, I opted to go to the Home affairs after lunch. With the renovation of the parking area, one has to park on the roadside, and its quiet a mission finding parking. I decided to park at a nearby center and walk. Thankfully there were signs directing you to the building you need to go to depending on what you needed. With about 20 people standing in the queue outside the building, I decided to join the line. After 10 minutes, I noticed the line had not moved at all.I waited, and watch as a few people got out of the queue and left. Another 10 minutes, a group of 4 people left and the lady loudly expressed her frustration as it seems she had been waiting for 5 hours and the systems were offline, systems came on again for 10 minutes and went offline again. A few more people left after her remarks. Finally the line moved but not because of the service but because people got tired of waiting. I chose to wait a few more minutes hopeful that the system will come online so I do not have to make another trip. Half hour later another gentleman stomped past ranting and raving (rightfully so too) commenting that he was in the queue outside since 7a.m, and there were already about 50 people seated inside waiting to be assisted, but system was offline. That was it for me and a few other people, decided it was time wasted and we left. I do not understand why there isn't any communication or notices informing people that the systems are offline. Most people wait for long periods not knowing this or because no updates are given as to system recovery times. Also how does DHA afford to have systems go offline so many times or for such long periods, or do they just not care? I called DHA Randburg in the morning to query opening times and the lady did not even bother to inform me that there systems were offline and they working on it. It would have saved me a trip. Unfortunately I have to get my documentation, so I will try again today, in hopes to have better "luck" but will make sure I call and ask if the system is operational before I leave and keep my fingers crossed that it still is when I get there. I have always had good experience previously but this time, I cannot say the same. They need to step up their game and upgrade the systems or work on ways to reduce downtime with minimal impact to us.
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Riaz Reviewed by Riaz July 15, 2015
    View all my reviews (1)

    DHA Offline

    Not willing to brave the winter morning to stand in a queue, I opted to go to the Home affairs after lunch. With the renovation of the parking area, one has to park on the roadside, and its quiet a mission finding parking. I decided to park at a nearby center and walk. Thankfully there were signs directing you to the building you need to go to depending on what you needed. With about 20 people standing in the queue outside the building, I decided to join the line. After 10 minutes, I noticed the line had not moved at all.I waited, and watch as a few people got out of the queue and left. Another 10 minutes, a group of 4 people left and the lady loudly expressed her frustration as it seems she had been waiting for 5 hours and the systems were offline, systems came on again for 10 minutes and went offline again. A few more people left after her remarks. Finally the line moved but not because of the service but because people got tired of waiting. I chose to wait a few more minutes hopeful that the system will come online so I do not have to make another trip. Half hour later another gentleman stomped past ranting and raving (rightfully so too) commenting that he was in the queue outside since 7a.m, and there were already about 50 people seated inside waiting to be assisted, but system was offline. That was it for me and a few other people, decided it was time wasted and we left. I do not understand why there isn't any communication or notices informing people that the systems are offline. Most people wait for long periods not knowing this or because no updates are given as to system recovery times. Also how does DHA afford to have systems go offline so many times or for such long periods, or do they just not care? I called DHA Randburg in the morning to query opening times and the lady did not even bother to inform me that there systems were offline and they working on it. It would have saved me a trip. Unfortunately I have to get my documentation, so I will try again today, in hopes to have better "luck" but will make sure I call and ask if the system is operational before I leave and keep my fingers crossed that it still is when I get there. I have always had good experience previously but this time, I cannot say the same. They need to step up their game and upgrade the systems or work on ways to reduce downtime with minimal impact to us.

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