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Home Affairs (Pinetown) Hot

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3.2 (12 Reviews)

    Home Affairs (Pinetown) http://www.yowzit.com/za/home-affairs/6802-ho...
    The Department of Home Affairs Pinetown is located in KwaZulu Natal, about 30Km's out of Durban and offers a range of services for all citizens of South Africa, as well as foreigners. So if you are lo...
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    The Department of Home Affairs Pinetown is located in KwaZulu Natal, about 30Km's out of Durban and offers a range of services for all citizens of South Africa, as well as foreigners. So if you are looking for birth certificates, marriage and death records or renewing your passport, visit Home Affairs Pinetown.
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    User reviews

    Average user rating from: 12 user(s)

    Overall Rating 
     
    3.2
    Quality of Information/ Advice 
     
    3.2  (12)
    Efficiency 
     
    3.2  (12)
    Professionalism 
     
    3.2  (12)
    Service 
     
    3.1  (12)
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    Ratings (the higher the better)
    • Quality of Information/ Advice
    • Efficiency
    • Professionalism
    • Service
    Comments
    I'm sure the worst thing about going to a goverment department is standing waiting to get served this alone is enough to drive a person crazy.... well apart from the long wait the service I received was average but I mention the server was pleasure helpful and friendly after a cracked a joke to brighten up her day
    Overall Rating 
     
    3.0
    Quality of Information/ Advice 
     
    3.0
    Efficiency 
     
    3.0
    Professionalism 
     
    3.0
    Service 
     
    3.0
    Clint Potgieter Reviewed by Clint Potgieter November 15, 2014
    Top 100 Reviewer  -   View all my reviews (45)

    Not too bad

    I'm sure the worst thing about going to a goverment department is standing waiting to get served this alone is enough to drive a person crazy.... well apart from the long wait the service I received was average but I mention the server was pleasure helpful and friendly after a cracked a joke to brighten up her day

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    As with all home affairs there is always some sort of problem, i did however find that this one was a bit more professional although the helpfullness was not very good, the service and efficiency was better than other home affairs departments but all-in-all not the best
    Overall Rating 
     
    2.8
    Quality of Information/ Advice 
     
    3.0
    Efficiency 
     
    2.0
    Professionalism 
     
    3.0
    Service 
     
    3.0
    Dawn Wallenkamp Reviewed by Dawn Wallenkamp October 01, 2014
    Top 10 Reviewer  -   View all my reviews (232)

    not the worst but not the best

    As with all home affairs there is always some sort of problem, i did however find that this one was a bit more professional although the helpfullness was not very good, the service and efficiency was better than other home affairs departments but all-in-all not the best

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    I made an ID application for my 16 year old son on 29/05/2014. I was very impressed with the ladies at home affairs who checked up on completeness of the application forms while waiting in the queue. I had to make some corrections on my form as suggested by the host ladies before reaching the counter. This saved me time. Good professional service.

    I was also informed that I could make application for my son's passport after 4 weeks once his finger prints were captured by homes affairs during the ID application stage. I am however very disappointed that I am not able to make contact with the Pinetown branch on tel 031-7100100 or 035 5500273 to find out progress on the ID application form. No one answers these contact telephone lines. I am not able to take off from work each time to go to home affairs to confirm progress.

    Something is failing. Who can I contact?

    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Poovan Nadar Reviewed by Poovan Nadar July 04, 2014
      -   View all my reviews (1)

    Follow up on application for ID

    I made an ID application for my 16 year old son on 29/05/2014. I was very impressed with the ladies at home affairs who checked up on completeness of the application forms while waiting in the queue. I had to make some corrections on my form as suggested by the host ladies before reaching the counter. This saved me time. Good professional service.

    I was also informed that I could make application for my son's passport after 4 weeks once his finger prints were captured by homes affairs during the ID application stage. I am however very disappointed that I am not able to make contact with the Pinetown branch on tel 031-7100100 or 035 5500273 to find out progress on the ID application form. No one answers these contact telephone lines. I am not able to take off from work each time to go to home affairs to confirm progress.

    Something is failing. Who can I contact?

    Was this review helpful to you? 
    I'd love to give a review but you dont seem to get through on any of the lines. How does one get hold of Pinetown home affairs? .

    Im trying to find out the procedure of getting married there. Can any one assist? I cant just take off from work for an enquiry.

    Im trying to find out the procedure.

    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    anatasha Reviewed by anatasha June 24, 2014
      -   View all my reviews (1)

    No answer on telephone lines?

    I'd love to give a review but you dont seem to get through on any of the lines. How does one get hold of Pinetown home affairs? .

    Im trying to find out the procedure of getting married there. Can any one assist? I cant just take off from work for an enquiry.

    Im trying to find out the procedure.

    Was this review helpful to you? 
    With all the hype about the government departments being this and that, credit has to be given where it is due, Home Affairs Pinetown has certainly come to the party in upping their game, their staff are really efficient and well trained and so quick to give you answers, it was so refreshing going in there, well done to you guys. My morning turned into something I had never knew was possible, something I guess a little odd but something I will remember for a long while, a lady came up to me whilst I was there and asked if I wouldn't mind being a witness to her wedding, I was so overwhelmed that it could actually be done there, and I was so curious and an instant excitement came over me, I was more than happy to oblige, to my surprise, we were escorted into this little room and things where rather similar to a normal wedding procedure in terms of vows, well to be honest, I felt like I had attended a wedding LOL....and it cost them just R40. Wow - thank you Home Affairs Pinetown for making my morning a morning I won't forget in a very long while.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0

    Day with a difference

    With all the hype about the government departments being this and that, credit has to be given where it is due, Home Affairs Pinetown has certainly come to the party in upping their game, their staff are really efficient and well trained and so quick to give you answers, it was so refreshing going in there, well done to you guys. My morning turned into something I had never knew was possible, something I guess a little odd but something I will remember for a long while, a lady came up to me whilst I was there and asked if I wouldn't mind being a witness to her wedding, I was so overwhelmed that it could actually be done there, and I was so curious and an instant excitement came over me, I was more than happy to oblige, to my surprise, we were escorted into this little room and things where rather similar to a normal wedding procedure in terms of vows, well to be honest, I felt like I had attended a wedding LOL....and it cost them just R40. Wow - thank you Home Affairs Pinetown for making my morning a morning I won't forget in a very long while.

    Was this review helpful to you? 
    Home Affairs in Pinetown offer a variety of services to the public on a daily basis. From Birth Certificates right down to Weddings. I applied for a passport and these folks were so helpful and efficient and had my passport within the two weeks, even though there were numerous Public Holidays over this period. Way to go folks, keep up the brilliant work.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Jan Nell Reviewed by Jan Nell May 14, 2014
    Top 500 Reviewer  -   View all my reviews (5)

    Excellent service.

    Home Affairs in Pinetown offer a variety of services to the public on a daily basis. From Birth Certificates right down to Weddings. I applied for a passport and these folks were so helpful and efficient and had my passport within the two weeks, even though there were numerous Public Holidays over this period. Way to go folks, keep up the brilliant work.

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    Absolute nightmare!!! Went in with my daughter to apply for her 1st ID book. The queue was out the door and after 2 hrs eventually made it inside only to find another long snaking queue. They only have 1 person processing ID applications, 1 person doing passport applications, 1 person doing fingerprints and yes you guessed it 1 person taking payments. Eventually gave up after 3 and a half hours. Very frustrating - avoid like the plague
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Dave R Reviewed by Dave R May 05, 2014
      -   View all my reviews (1)

    Frustrated

    Absolute nightmare!!! Went in with my daughter to apply for her 1st ID book. The queue was out the door and after 2 hrs eventually made it inside only to find another long snaking queue. They only have 1 person processing ID applications, 1 person doing passport applications, 1 person doing fingerprints and yes you guessed it 1 person taking payments. Eventually gave up after 3 and a half hours. Very frustrating - avoid like the plague

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    I am still waiting for my id book 7 weeks later. I re-applied at the pinetown office. Mine was lost wen my car was hijacked. I was told I would get an sms when it is ready for collection; and it would take about 2 weeks. No sms yet , so about two weeks ago after failing to contact them telephonically I went to the office - it wasn't ready. I cannot get through on the landline number listed. Such shabby service!!!! definitely a thumbs-down. ayesha
    Overall Rating 
     
    1.0
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    ayesha Reviewed by ayesha March 20, 2014
    Last updated: March 20, 2014
      -   View all my reviews (1)

    poor service for id book

    I am still waiting for my id book 7 weeks later. I re-applied at the pinetown office. Mine was lost wen my car was hijacked. I was told I would get an sms when it is ready for collection; and it would take about 2 weeks. No sms yet , so about two weeks ago after failing to contact them telephonically I went to the office - it wasn't ready. I cannot get through on the landline number listed. Such shabby service!!!! definitely a thumbs-down. ayesha

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    I applied for 2 passports one for my son and one for my daughter, I recieved my daughters, however nothing for my son?, No one ever answers the phone when you call for assistance iether and when you go there in person all they do is shrug thier shoulders. The service is pathetic as I asked for forms for an un abridged birth certificate as well and was give two completely different forms on both occasions !!
    Overall Rating 
     
    1.3
    Quality of Information/ Advice 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    2.0
    Service 
     
    1.0
    Linda Reviewed by Linda November 22, 2013
      -   View all my reviews (1)

    Pinetown Home Affairs seems to be back to its old state

    I applied for 2 passports one for my son and one for my daughter, I recieved my daughters, however nothing for my son?, No one ever answers the phone when you call for assistance iether and when you go there in person all they do is shrug thier shoulders. The service is pathetic as I asked for forms for an un abridged birth certificate as well and was give two completely different forms on both occasions !!

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    Head and shoulders above the central durban branch, everything runs decently well and everyone helps you as needed, still lots of work to do it make it a good goverment facility.
    Overall Rating 
     
    3.5
    Quality of Information/ Advice 
     
    3.0
    Efficiency 
     
    4.0
    Professionalism 
     
    4.0
    Service 
     
    3.0

    Not the worst place.

    Head and shoulders above the central durban branch, everything runs decently well and everyone helps you as needed, still lots of work to do it make it a good goverment facility.

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    For a government run place the service is phenomenal. I only use Pinetown as they are the only Home Affairs that I use, they actually know what they are doing and serve you with a smile on their face. Big up to you.
    Overall Rating 
     
    5.0
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    Dawn Clarke Reviewed by Dawn Clarke July 18, 2013
    Top 500 Reviewer  -   View all my reviews (16)

    Home Affairs

    For a government run place the service is phenomenal. I only use Pinetown as they are the only Home Affairs that I use, they actually know what they are doing and serve you with a smile on their face. Big up to you.

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    Took a friend here for a lost ID book and he was helped with a temporary ID and his ID book was ready within a week. The staff can be better trained on service but they score well on efficiency.
    Overall Rating 
     
    4.3
    Quality of Information/ Advice 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    3.0
    Service 
     
    4.0
    Star Reviewed by Star June 07, 2013
    Top 10 Reviewer  -   View all my reviews (241)

    Top marks on efficiency

    Took a friend here for a lost ID book and he was helped with a temporary ID and his ID book was ready within a week. The staff can be better trained on service but they score well on efficiency.

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