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Bonginkosi
Reviewed by Bonginkosi
 
5.0
Reviewed by Hilton Mookamedi
 
2.3
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Home Beauty & Spas Hair Salon Salon Jean Paul (CapeGate)

Salon Jean Paul (CapeGate) Hot

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Salon Jean Paul (CapeGate)
 
1.4 (2 Reviews)

    Salon Jean Paul (CapeGate) http://www.yowzit.com/za/hair-salon/16932-sal...
    This Hair Salon is located at the Cape Gate shopping precinct in Brackenfell, Cape Town. Been here recently? Share your experience by posting a REVIEW. Get the Contact Details, Opening Hours, Locat...
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    Salon Jean Paul (CapeGate) in Cape Town
    This Hair Salon is located at the Cape Gate shopping precinct in Brackenfell, Cape Town.

    Been here recently? Share your experience by posting a REVIEW.

    Get the Contact Details, Opening Hours, Location, Address, Maps, GPS Coordinates, Ratings and Reviews.

    Reviews for Salon Jean Paul (CapeGate)

    Average user rating from: 2 user(s)

    Overall Rating 
     
    1.4
    Location 
     
    1.0  (2)
    Quality of treatment 
     
    1.0  (2)
    Hygiene 
     
    2.0  (2)
    Pricing 
     
    1.5  (2)
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    Ratings (the higher the better)
    • Location
    • Quality of treatment
    • Hygiene
    • Pricing
    Comments
    Pathetic experience. Truly embarrassing. Hair was bleached completely wrong and ended up turning orange and yellow, and breaking and just entirely damaged. Refused to pay (of course - wouldn’t pay for a service that was completely wrong) and they sent security to arrest. Pathetic at doing hair. Pathetic customer service. Absolutely disgusted. Staff should be embarrassed.
    Overall Rating 
     
    1.0
    Location 
     
    1.0
    Quality of treatment 
     
    1.0
    Hygiene 
     
    1.0
    Pricing 
     
    1.0
    Taneille Reviewed by Taneille August 24, 2019
    View all my reviews (1)

    Useless

    Pathetic experience. Truly embarrassing. Hair was bleached completely wrong and ended up turning orange and yellow, and breaking and just entirely damaged. Refused to pay (of course - wouldn’t pay for a service that was completely wrong) and they sent security to arrest. Pathetic at doing hair. Pathetic customer service. Absolutely disgusted. Staff should be embarrassed.

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    I have had 2 bad experiences in customer service from this salon.

    On the first occasion I wanted to have my hair trimmed and the stylist (Shernay) was the most surly miserable stylist I have ever seen. While she was trimming my hair I asked for her opinion as to whether a different style would suit me. She snapped at me that I only asked for a trim and she had other customers waiting. I replied that I was merely asking for her professional opinion and was not requesting that she do anything extra. She continued to be so miserable with me throughout the process. It clearly was not my imagination that the stylist was unfriendly as the receptionist (who was within earshot of us the entire time) apologised for the stylist's behaviour.

    I was however happy with the way the stylist cut my hair so I returned, thinking that maybe she had just been having a bad day on the first occasion. I waited for the stylist for 40mins while she was busy with another customer and when it was my turn she snapped at the receptionist that she was going to eat first. So I happily waited another 25 mins until she approached me and rudely enquired why I was waiting for her and insisting that someone else should cut my hair.

    Another stylist then cut my hair, and confirmed that as the stylists work on commission and I was only having my hair trimmed, Shernay was not interested in helping me as she would not earn much commission. This stylist then (more than halfway through cutting my hair) informs me that she had been working there for a week and prior to that she had worked at a butcher for years.

    The end result is that my hair has been cut so badly (butchered is a more apt description, pardon the pun), it is much shorter than I had wanted it to be. I have been subjected to really bad customer service.
    Overall Rating 
     
    1.8
    Location 
     
    1.0
    Quality of treatment 
     
    1.0
    Hygiene 
     
    3.0
    Pricing 
     
    2.0
    Karen Reviewed by Karen December 03, 2014
    Last updated: December 03, 2014
    View all my reviews (1)

    Salon Jean Paul Cape Gate

    I have had 2 bad experiences in customer service from this salon.

    On the first occasion I wanted to have my hair trimmed and the stylist (Shernay) was the most surly miserable stylist I have ever seen. While she was trimming my hair I asked for her opinion as to whether a different style would suit me. She snapped at me that I only asked for a trim and she had other customers waiting. I replied that I was merely asking for her professional opinion and was not requesting that she do anything extra. She continued to be so miserable with me throughout the process. It clearly was not my imagination that the stylist was unfriendly as the receptionist (who was within earshot of us the entire time) apologised for the stylist's behaviour.

    I was however happy with the way the stylist cut my hair so I returned, thinking that maybe she had just been having a bad day on the first occasion. I waited for the stylist for 40mins while she was busy with another customer and when it was my turn she snapped at the receptionist that she was going to eat first. So I happily waited another 25 mins until she approached me and rudely enquired why I was waiting for her and insisting that someone else should cut my hair.

    Another stylist then cut my hair, and confirmed that as the stylists work on commission and I was only having my hair trimmed, Shernay was not interested in helping me as she would not earn much commission. This stylist then (more than halfway through cutting my hair) informs me that she had been working there for a week and prior to that she had worked at a butcher for years.

    The end result is that my hair has been cut so badly (butchered is a more apt description, pardon the pun), it is much shorter than I had wanted it to be. I have been subjected to really bad customer service.

    Was this review helpful to you?