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Telkom (Westwood Mall)

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Telkom (Westwood Mall)
 
1.6 (4 Reviews)

    Telkom (Westwood Mall) http://www.yowzit.com/za/fixed-line-operators...
    This Telkom store is located in Westwood Mall....
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    Telkom (Westwood Mall) in Durban
    This Telkom store is located in Westwood Mall.

    Reviews for Telkom (Westwood Mall)

    Average user rating from: 4 user(s)

    Overall Rating 
     
    1.6
    Telephone tariffs 
     
    1.5  (4)
    Response time 
     
    1.5  (4)
    Call centre service quality 
     
    1.3  (4)
    Knowledge of staff  
     
    2.0  (4)
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    Ratings (the higher the better)
    • Telephone tariffs
    • Response time
    • Call centre service quality
    • Knowledge of staff
    Comments
    We are having problems with the wifi we purchased from your store for the passed week now. We are trying to call your store on the number shown on website. No response no answer for the past three days. Whats up have you guys closed down. Very unprofessional service.
    Overall Rating 
     
    1.3
    Telephone tariffs 
     
    1.0
    Response time 
     
    1.0
    Call centre service quality 
     
    1.0
    Knowledge of staff  
     
    2.0
    John Reviewed by John February 12, 2018
    Top 50 Reviewer  -   View all my reviews (1)

    Need help but no answer at store

    We are having problems with the wifi we purchased from your store for the passed week now. We are trying to call your store on the number shown on website. No response no answer for the past three days. Whats up have you guys closed down. Very unprofessional service.

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    Can never get though. have been waiting for 3 days now for a response on a contract. no customer service what so ever
    Overall Rating 
     
    1.0
    Telephone tariffs 
     
    1.0
    Response time 
     
    1.0
    Call centre service quality 
     
    1.0
    Knowledge of staff  
     
    1.0
    Chantel Meriring Reviewed by Chantel Meriring August 31, 2017
    View all my reviews (1)

    Useless

    Can never get though. have been waiting for 3 days now for a response on a contract. no customer service what so ever

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    I took a phone there to be swopped out. the staff took it and promise speedy service. Nearly a month later I'm still waiting. on going to the store I got a royal runaround with some other customers that had the same problem I had. I got told that the manager is on training and will be back the following day to solve the matter. The following day I phoned the store as the promised call from the manager did not happen and were told that the manager will call me back in 5 minutes. 30 minutes later I called again just to be told that the manager is still away on training. While in the store the one staff member said that because of the poor quality of Huawei phones they ran out of parts and replacement phones, that is why it takes so long for service.
    Overall Rating 
     
    1.0
    Telephone tariffs 
     
    1.0
    Response time 
     
    1.0
    Call centre service quality 
     
    1.0
    Knowledge of staff  
     
    1.0
    Reviewed by Wilhelm August 25, 2017

    No service or product knowlege

    I took a phone there to be swopped out. the staff took it and promise speedy service. Nearly a month later I'm still waiting. on going to the store I got a royal runaround with some other customers that had the same problem I had. I got told that the manager is on training and will be back the following day to solve the matter. The following day I phoned the store as the promised call from the manager did not happen and were told that the manager will call me back in 5 minutes. 30 minutes later I called again just to be told that the manager is still away on training. While in the store the one staff member said that because of the poor quality of Huawei phones they ran out of parts and replacement phones, that is why it takes so long for service.

    Was this review helpful to you? 
    While I'm not a huge fan of telkom, this particular branch is rather okay, I now visit this one to sort out phone bills and enquiries since the staff are actually capable and helpful, pretty wide selection of cellphones if your in the market for a new contract , telkoms cell data charges and tariff are pretty good so therefore worth a look.
    Overall Rating 
     
    3.0
    Telephone tariffs 
     
    3.0
    Response time 
     
    3.0
    Call centre service quality 
     
    2.0
    Knowledge of staff  
     
    4.0
    Ryan Quevauvilliers Reviewed by Ryan Quevauvilliers February 21, 2015
    Last updated: February 21, 2015
    View all my reviews (1)

    Telkom eh

    While I'm not a huge fan of telkom, this particular branch is rather okay, I now visit this one to sort out phone bills and enquiries since the staff are actually capable and helpful, pretty wide selection of cellphones if your in the market for a new contract , telkoms cell data charges and tariff are pretty good so therefore worth a look.

    Was this review helpful to you?