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Leigh
Reviewed by Leigh
 
3.5
Craig Morris
Reviewed by Craig Morris
 
5.0
Karabo Mahlare
Reviewed by Karabo Mahlare
 
1.0
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Edgars (Cresta) Hot

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Edgars (Cresta)
 
2.9 (18 Reviews)

    Edgars (Cresta) http://www.yowzit.com/za/fashions/2374-edgars...
    Edgars is a national department store serving middle and upper income families of southern Africa with value priced essentials, bona fide national and international brands and appropriate fashion. It ...
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    Edgars (Cresta) in Johannesburg
    Edgars is a national department store serving middle and upper income families of southern Africa with value priced essentials, bona fide national and international brands and appropriate fashion. It aims to be the retail service leader in clothing, footwear, textiles, accessories and cosmetics with more than 150 facias, and over 5000 employees.
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    Reviews for Edgars (Cresta)

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    Average user rating from: 18 user(s)

    Overall Rating 
     
    2.9
    Friendliness of Staff 
     
    2.4  (18)
    Price 
     
    3.2  (18)
    Safety 
     
    3.5  (18)
    Service 
     
    2.6  (18)
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    Ratings (the higher the better)
    • Friendliness of Staff
    • Price
    • Safety
    • Service
    Comments
    I received a terrible service from the customer service. I went there to return my clothes, the ladies made funny sounds as i asked for return and they gave me all kind of storiea.

    I asked for their line manager and they informed her/him on the phone but he was in the toilet and he asked someone to stand in for him. The xhosa lady who assisted was very rude. I had to drive to sandton to get my stuff returned. Horrible horrible horrible. The secury guard lady did a better job by showing me dirrctions and even telling me what they need to do but when i got there i got a horrible service.
    Overall Rating 
     
    1.0
    Friendliness of Staff 
     
    1.0
    Price 
     
    1.0
    Safety 
     
    1.0
    Service 
     
    1.0
    Frank Reviewed by Frank April 23, 2017
    View all my reviews (1)

    Terrible service

    I received a terrible service from the customer service. I went there to return my clothes, the ladies made funny sounds as i asked for return and they gave me all kind of storiea.

    I asked for their line manager and they informed her/him on the phone but he was in the toilet and he asked someone to stand in for him. The xhosa lady who assisted was very rude. I had to drive to sandton to get my stuff returned. Horrible horrible horrible. The secury guard lady did a better job by showing me dirrctions and even telling me what they need to do but when i got there i got a horrible service.

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    Edgars at Cresta have a way of displaying the mens clothing in a way that you want to go in and look, even if you don't need anything. What I do like is that the mens clothing is all on the ground floor and the womens clothing is upstairs on the first floor. Really good selection of mens jeans, t-shirts and jackets at the moment. Worth visiting.
    Overall Rating 
     
    3.5
    Friendliness of Staff 
     
    3.0
    Price 
     
    4.0
    Safety 
     
    4.0
    Service 
     
    3.0
    Garth Duncan Reviewed by Garth Duncan May 31, 2016
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    Edgars (Cresta Mall)

    Edgars at Cresta have a way of displaying the mens clothing in a way that you want to go in and look, even if you don't need anything. What I do like is that the mens clothing is all on the ground floor and the womens clothing is upstairs on the first floor. Really good selection of mens jeans, t-shirts and jackets at the moment. Worth visiting.

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    Had the worst customer service from waiting 30 minutes for trying to return a pair of shoes i bought for my girlfriend, the guy 'Ramu' didnt even greet me at all and he refused to refund my money back. As i went to look for the store manager Teballo he just told me he wont help me because of my attitude.. Since when did customers rights get abused.. Annoyed at going to close my edgers account..
    Overall Rating 
     
    1.0
    Friendliness of Staff 
     
    1.0
    Price 
     
    1.0
    Safety 
     
    1.0
    Service 
     
    1.0
    Thabang Reviewed by Thabang December 11, 2015
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    Worst customer service from management to staff

    Had the worst customer service from waiting 30 minutes for trying to return a pair of shoes i bought for my girlfriend, the guy 'Ramu' didnt even greet me at all and he refused to refund my money back. As i went to look for the store manager Teballo he just told me he wont help me because of my attitude.. Since when did customers rights get abused.. Annoyed at going to close my edgers account..

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    Recently took an afternoon off from work to take my Mom to Edgars to try and sort out her account. Staff are rude and unhelpful. They handed my mom who by the way is in her 80's sheets of paper with the finest print that I could hardly read even with my glasses how they expected her to read I have no idea. Thank goodness for the Edgars call centre!! I think it is time to follow my sister and close my Edgars account!!!!
    Overall Rating 
     
    3.0
    Friendliness of Staff 
     
    2.0
    Price 
     
    4.0
    Safety 
     
    4.0
    Service 
     
    2.0
    Diane Duncan Reviewed by Diane Duncan October 13, 2015
    Last updated: October 13, 2015
    View all my reviews (1)

    Edgars (Cresta)

    Recently took an afternoon off from work to take my Mom to Edgars to try and sort out her account. Staff are rude and unhelpful. They handed my mom who by the way is in her 80's sheets of paper with the finest print that I could hardly read even with my glasses how they expected her to read I have no idea. Thank goodness for the Edgars call centre!! I think it is time to follow my sister and close my Edgars account!!!!

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    The edgars at cresta is not one of my favorite stores to visit. The staff are super unfriendly and do not go out there way to assist you in ANY way. They have limited clothes and a poor variety. The pay tills are always empty and they very slow....!!!!!
    Overall Rating 
     
    2.5
    Friendliness of Staff 
     
    2.0
    Price 
     
    3.0
    Safety 
     
    3.0
    Service 
     
    2.0
    Samantha Duncan Reviewed by Samantha Duncan October 12, 2015
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    Edgars - Cresta

    The edgars at cresta is not one of my favorite stores to visit. The staff are super unfriendly and do not go out there way to assist you in ANY way. They have limited clothes and a poor variety. The pay tills are always empty and they very slow....!!!!!

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    If I had to compare three of the Edgars Group stores at Cresta, namely Boardmans, Edgars Active and Edgars, this store would be at the bottom of the list for friendliness and service. There are no assistants in the mens section so if you dont help yourself, you wont get anything!! Edgars do have an excellent selection of jeans and casual clothing and my family love their bath sheets!!
    Overall Rating 
     
    3.5
    Friendliness of Staff 
     
    3.0
    Price 
     
    4.0
    Safety 
     
    4.0
    Service 
     
    3.0
    Colin Reviewed by Colin August 04, 2015
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    Edgars (Cresta Mall)

    If I had to compare three of the Edgars Group stores at Cresta, namely Boardmans, Edgars Active and Edgars, this store would be at the bottom of the list for friendliness and service. There are no assistants in the mens section so if you dont help yourself, you wont get anything!! Edgars do have an excellent selection of jeans and casual clothing and my family love their bath sheets!!

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    Edgars is great because you can get work clothes and casual clothing, linen and perfume & accessories. The service isn't great though. I spent a good 30 minutes in the queue at customer services to return a gift that someone had bought from there... Not my ideal way of spending time on the weekend.
    Overall Rating 
     
    3.8
    Friendliness of Staff 
     
    3.0
    Price 
     
    4.0
    Safety 
     
    4.0
    Service 
     
    4.0
    Ashleigh Dawson Reviewed by Ashleigh Dawson May 31, 2015
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    Nice layout and variety

    Edgars is great because you can get work clothes and casual clothing, linen and perfume & accessories. The service isn't great though. I spent a good 30 minutes in the queue at customer services to return a gift that someone had bought from there... Not my ideal way of spending time on the weekend.

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    The reason I buy from Edgars is because they have a good selection of petit clothing and I love the Jo Borkett range. I like the fact that I can get linen and towels here and they have quite a good selection. I do like their underwear selection. I like that I get points on my "Thank U card" and that I can use it at Boardmans etc. I would not rave about the store but I have a good chance of getting something I want.
    Overall Rating 
     
    3.5
    Friendliness of Staff 
     
    3.0
    Price 
     
    4.0
    Safety 
     
    4.0
    Service 
     
    3.0
    Andrea Holmes Reviewed by Andrea Holmes May 16, 2015
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    Edgars - Cresta

    The reason I buy from Edgars is because they have a good selection of petit clothing and I love the Jo Borkett range. I like the fact that I can get linen and towels here and they have quite a good selection. I do like their underwear selection. I like that I get points on my "Thank U card" and that I can use it at Boardmans etc. I would not rave about the store but I have a good chance of getting something I want.

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    Customer service is a problem at this store , when l went for my winter shopping l couldn't find someone to help me on the floor it took me some time to find someone who could help me .This store has a wide selection of very nice clothes , l was happy at last l found the kind of a sweater l was looking for .The lady who helped me at the Footwear department was so helpful even though she was still new at the shop she did her job in a very excellent professional way .The big trouble is at the tills , most of the tills are closed l could see it would take up to 10 minutes for a person to pay less than 6 items .Apart from the bad till experience this store a wonderful pleasurable place to buy quality clothes , l will always shop there hopping that the till waiting time will improve !!!!
    Overall Rating 
     
    2.3
    Friendliness of Staff 
     
    2.0
    Price 
     
    3.0
    Safety 
     
    2.0
    Service 
     
    2.0
    unathimamane Reviewed by unathimamane April 20, 2015
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    Nice selection of Clothes !!

    Customer service is a problem at this store , when l went for my winter shopping l couldn't find someone to help me on the floor it took me some time to find someone who could help me .This store has a wide selection of very nice clothes , l was happy at last l found the kind of a sweater l was looking for .The lady who helped me at the Footwear department was so helpful even though she was still new at the shop she did her job in a very excellent professional way .The big trouble is at the tills , most of the tills are closed l could see it would take up to 10 minutes for a person to pay less than 6 items .Apart from the bad till experience this store a wonderful pleasurable place to buy quality clothes , l will always shop there hopping that the till waiting time will improve !!!!

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    On a recent visit, I was clearly disappointed about the service I received.Off the many tills, I was told I need to walk to the other side as a whole section of tills were closed. Downstairs there was a queue with 2 tills open, I joined a queue with 3 people in front of me upstairs, with just 3 tills open. As the people queued behind me and the lines became longer, you could see other customers getting frustrated.It took about 25 minutes before I could be assisted and another 15 minutes to pay for 2 items.The service was slow, and during a sale time, I find it unacceptable to have only a few tills open.I spent most of my lunch hour in the queue, and had I not needed the items for a function, I would have left without purchasing anything.People complained and even asked for the manager yet I never saw him/her arrive while i was there. Service standards are definitely dropping

    Overall Rating 
     
    3.3
    Friendliness of Staff 
     
    3.0
    Price 
     
    3.0
    Safety 
     
    4.0
    Service 
     
    3.0
    Riaz Reviewed by Riaz February 27, 2015
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    Poor, poor, poor

    On a recent visit, I was clearly disappointed about the service I received.Off the many tills, I was told I need to walk to the other side as a whole section of tills were closed. Downstairs there was a queue with 2 tills open, I joined a queue with 3 people in front of me upstairs, with just 3 tills open. As the people queued behind me and the lines became longer, you could see other customers getting frustrated.It took about 25 minutes before I could be assisted and another 15 minutes to pay for 2 items.The service was slow, and during a sale time, I find it unacceptable to have only a few tills open.I spent most of my lunch hour in the queue, and had I not needed the items for a function, I would have left without purchasing anything.People complained and even asked for the manager yet I never saw him/her arrive while i was there. Service standards are definitely dropping

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    Good selection of clothes at this store as well as linen and towels. I bough a number of items on their last sale, but the staff are not particularly helpful.
    Overall Rating 
     
    3.3
    Friendliness of Staff 
     
    2.0
    Price 
     
    4.0
    Safety 
     
    4.0
    Service 
     
    3.0
    Pepe Stedman Reviewed by Pepe Stedman February 26, 2015
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    Edgars Cresta

    Good selection of clothes at this store as well as linen and towels. I bough a number of items on their last sale, but the staff are not particularly helpful.

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    Edgars is a good shop because of the wide selection and I enjoy the Cresta Branch because things are well laid out. The service isn't spectacular and you struggle to find someone on the floor to help and are guaranteed a lengthy wait at customer service if you're returning something. The staff are simply not enthusiastic about their work and the most friendly person tends to be the spritzer girl who gets a bit overly enthusiastic and ends up spraying you against your will - that last bit was a joke obviously. It's a great store but they need to work on their service.
    Overall Rating 
     
    3.3
    Friendliness of Staff 
     
    2.0
    Price 
     
    4.0
    Safety 
     
    4.0
    Service 
     
    3.0
    Taryn Duncan Reviewed by Taryn Duncan February 25, 2015
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    Edgars (Cresta)

    Edgars is a good shop because of the wide selection and I enjoy the Cresta Branch because things are well laid out. The service isn't spectacular and you struggle to find someone on the floor to help and are guaranteed a lengthy wait at customer service if you're returning something. The staff are simply not enthusiastic about their work and the most friendly person tends to be the spritzer girl who gets a bit overly enthusiastic and ends up spraying you against your will - that last bit was a joke obviously. It's a great store but they need to work on their service.

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    It not not unusual to find sale items at Edgars. However, they are not necessarily marked down on the tag and hence the % discount is manually calculated at the till, leaving room for human error. Although you can query this later, it is quite cumbersome as this is handled by the customer care which is quite inconvenient as this means another queue to follow. Check your invoice before leaving, it will save you time and effort.
    Overall Rating 
     
    3.3
    Friendliness of Staff 
     
    3.0
    Price 
     
    3.0
    Safety 
     
    4.0
    Service 
     
    3.0
    ZeeZee Reviewed by ZeeZee August 31, 2014
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    Invoice Boo Boo

    It not not unusual to find sale items at Edgars. However, they are not necessarily marked down on the tag and hence the % discount is manually calculated at the till, leaving room for human error. Although you can query this later, it is quite cumbersome as this is handled by the customer care which is quite inconvenient as this means another queue to follow. Check your invoice before leaving, it will save you time and effort.

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    Not all happy with this untidy store. It is probably the worst Edgars store I have visited. It is cramped with clothing positioned all over and not enjoyable to shop at. The staff are very unhelpful and need to be plodded to assist. They seem to have bad attitudes towards customers.
    Overall Rating 
     
    1.8
    Friendliness of Staff 
     
    2.0
    Price 
     
    1.0
    Safety 
     
    3.0
    Service 
     
    1.0
    dude Reviewed by dude June 28, 2013
    View all my reviews (1)

    Need a revamp on service!

    Not all happy with this untidy store. It is probably the worst Edgars store I have visited. It is cramped with clothing positioned all over and not enjoyable to shop at. The staff are very unhelpful and need to be plodded to assist. They seem to have bad attitudes towards customers.

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    I find this Edgars usually untidy. It's very busy and it's usually challenging to get someone in the specific department to help you.
    When you do eventually find someone to help you, it's as if they are doing you a favour, not even with a smile.

    I'll shop here if I really need something and am in the area.
    Overall Rating 
     
    3.5
    Friendliness of Staff 
     
    3.0
    Price 
     
    4.0
    Safety 
     
    4.0
    Service 
     
    3.0
    Nicola Reviewed by Nicola July 29, 2012
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    Chaos

    I find this Edgars usually untidy. It's very busy and it's usually challenging to get someone in the specific department to help you.
    When you do eventually find someone to help you, it's as if they are doing you a favour, not even with a smile.

    I'll shop here if I really need something and am in the area.

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