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Customs (O.R Tambo International Airport)
 
2.4 (52 Reviews)

    Customs (O.R Tambo International Airport) http://www.yowzit.com/za/customs/6647-customs...
    The South African Revenue Service was established by legislation to collect revenue and ensure compliance with tax law. Its vision is to be an innovative revenue and customs agency that enhances econo...
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    Customs (O.R Tambo International Airport) in Johannesburg
    The South African Revenue Service was established by legislation to collect revenue and ensure compliance with tax law. Its vision is to be an innovative revenue and customs agency that enhances economic growth and social development, and supports South Africa's integration into the global economy in a way that benefits all citizens.
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    Reviews for Customs (O.R Tambo International Airport)

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    Average user rating from: 52 user(s)

    Overall Rating 
     
    2.4
    Helpfullness 
     
    2.4  (52)
    Efficiency 
     
    2.4  (52)
    Professionalism 
     
    2.3  (52)
    Service 
     
    2.4  (52)
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    Ratings (the higher the better)
    • Helpfullness
    • Efficiency
    • Professionalism
    • Service
    Comments
    So I have a parcel that arrived in the country on 28 April. I receive an e-mail on 5 May to say it's cleared customs and will be sent for delivery Monday or Tuesday. I then receive other mails to say it's not cleared customs, but in the interim I receive another 2 mails saying that the item has cleared customs and delivery arrangements must be made. So 2 weeks later, no one can tell me where my parcel is... Is it with customs awaiting clearance??? Or is it with EMS awaiting delivery???

    Sounds to me like they've lost my parcel and everyone is trying to pass the buck!!!!

    I'd like to rate the service, but what service????
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    1.0
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    1.0
    Reviewed by El May 12, 2017

    WHAT SERVICE??

    So I have a parcel that arrived in the country on 28 April. I receive an e-mail on 5 May to say it's cleared customs and will be sent for delivery Monday or Tuesday. I then receive other mails to say it's not cleared customs, but in the interim I receive another 2 mails saying that the item has cleared customs and delivery arrangements must be made. So 2 weeks later, no one can tell me where my parcel is... Is it with customs awaiting clearance??? Or is it with EMS awaiting delivery???

    Sounds to me like they've lost my parcel and everyone is trying to pass the buck!!!!

    I'd like to rate the service, but what service????

    Was this review helpful to you? 
    I Have several packages thats been held up at customs since march 14th no movement since then, I have to admit that the service of the customs in this country is pathetic if i could rate them a ZERO i would
    Overall Rating 
     
    1.0
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    1.0
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    1.0
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    1.0
    kassandra Reviewed by kassandra May 04, 2017
    Top 50 Reviewer  -   View all my reviews (1)

    PATHETIC SERVICE

    I Have several packages thats been held up at customs since march 14th no movement since then, I have to admit that the service of the customs in this country is pathetic if i could rate them a ZERO i would

    Was this review helpful to you? 
    My shipment was received/sent to customs by the 11th of April and there has not been any movement since. I called Customs today and enquired about my shipment and to see if there is anything I can do to expedite the long awaited delivery and they said there is nothing required from me and that it is because of the huge backlog they have. I was told to wait and this waiting is killing me.

    This is definitely not a good service and something should be done to improve the service.

    Frustrated customer!
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
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    1.0
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    1.0
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    1.0
    Tevin Reviewed by Tevin May 02, 2017
    Top 50 Reviewer  -   View all my reviews (1)

    Delayed shipment - Held by Customs

    My shipment was received/sent to customs by the 11th of April and there has not been any movement since. I called Customs today and enquired about my shipment and to see if there is anything I can do to expedite the long awaited delivery and they said there is nothing required from me and that it is because of the huge backlog they have. I was told to wait and this waiting is killing me.

    This is definitely not a good service and something should be done to improve the service.

    Frustrated customer!

    Was this review helpful to you? 
    Hi. So I have been sent a 'Kindle Fire' as a gift from a friend in the States for my 4 year old son. I have been invoiced R585 in order to be able to collect this from the Post Office. Does this make sense? Thank you.
    Overall Rating 
     
    1.0
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    1.0
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    1.0
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    1.0
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    1.0
    . Reviewed by . April 22, 2017
    View all my reviews (1)

    Mr

    Hi. So I have been sent a 'Kindle Fire' as a gift from a friend in the States for my 4 year old son. I have been invoiced R585 in order to be able to collect this from the Post Office. Does this make sense? Thank you.

    Was this review helpful to you? 
    hi I just want to know what customs need from me I got a parcel there waiting for clearens
    thanks Edward van Greunen
    Overall Rating 
     
    5.0
    Helpfullness 
     
    5.0
    Efficiency 
     
    5.0
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    5.0
    Service 
     
    5.0
    edward van greunen Reviewed by edward van greunen April 19, 2017
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    my parcel

    hi I just want to know what customs need from me I got a parcel there waiting for clearens
    thanks Edward van Greunen

    Was this review helpful to you? 
    The knowledge on the web WRT getting your parcel is pathetic. All I know is "1Detention Notice.Outgoing International BRYANSTON" on tracking number RX564945452DE.
    Most of us are not trying to dodge tax. I want to pay....just tell me what to do?
    If you want an invoice ask.....or tell me where to send it etc.
    MAKE IT EASY for us to know what to do. I still dont. Google has many opinions of various forums BUT nothing of any value from YOU yourself giving me a simple real procedure to follow.
    Its really pathetic guys.
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    JJ Kelly Reviewed by JJ Kelly April 07, 2017
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    International parcels.

    The knowledge on the web WRT getting your parcel is pathetic. All I know is "1Detention Notice.Outgoing International BRYANSTON" on tracking number RX564945452DE.
    Most of us are not trying to dodge tax. I want to pay....just tell me what to do?
    If you want an invoice ask.....or tell me where to send it etc.
    MAKE IT EASY for us to know what to do. I still dont. Google has many opinions of various forums BUT nothing of any value from YOU yourself giving me a simple real procedure to follow.
    Its really pathetic guys.

    Was this review helpful to you? 
    Good day my name is simone can you maybe tell me I've recieved a parcel
    In the form of a donation from a mr. Quezada in the usa can you tell me if the
    Parcel is in your possesion. And if you can cantact me it would be good because
    I need to know if i can make arrangements for the release of the parcel
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
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    1.0
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    1.0
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    1.0
    SIMONE Reviewed by SIMONE March 28, 2017
    Last updated: March 28, 2017
    View all my reviews (1)

    parcel

    Good day my name is simone can you maybe tell me I've recieved a parcel
    In the form of a donation from a mr. Quezada in the usa can you tell me if the
    Parcel is in your possesion. And if you can cantact me it would be good because
    I need to know if i can make arrangements for the release of the parcel

    Was this review helpful to you? 


    Good Day

    Can someone help me please.
    I have a package which was cleared from customs on Monday 2017-Mar-13 at 16;48 and
    I paid the duties as charged and now my package is still being held by customs waybill number is 9275575396 Aramex Global Shopper.
    When I call Aramex Global Shopper I was put on hold for more than 30 minutes eventually was told to contact Bianca.
    My call was directed to Bianca and there was no answer and I have no clue as to what is going on.
    I need some intervention as their service is not up to standard.

    Regards

    Banele
    Overall Rating 
     
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    Reviewed by Banele March 15, 2017

    Customs issue



    Good Day

    Can someone help me please.
    I have a package which was cleared from customs on Monday 2017-Mar-13 at 16;48 and
    I paid the duties as charged and now my package is still being held by customs waybill number is 9275575396 Aramex Global Shopper.
    When I call Aramex Global Shopper I was put on hold for more than 30 minutes eventually was told to contact Bianca.
    My call was directed to Bianca and there was no answer and I have no clue as to what is going on.
    I need some intervention as their service is not up to standard.

    Regards

    Banele

    Was this review helpful to you? 
    Good day

    Can someone help me. I've ordered goods and i'ts been shipped

    Your order has been shipped with tracking number: RH032786892TR

    What number can i call for customs?

    Thank you

    Nella
    Overall Rating 
     
    3.0
    Helpfullness 
     
    3.0
    Efficiency 
     
    3.0
    Professionalism 
     
    3.0
    Service 
     
    3.0
    Petronella Reviewed by Petronella March 13, 2017
    View all my reviews (1)

    Parcel

    Good day

    Can someone help me. I've ordered goods and i'ts been shipped

    Your order has been shipped with tracking number: RH032786892TR

    What number can i call for customs?

    Thank you

    Nella

    Was this review helpful to you? 
    Thank you for sharing such a nice and interesting blog with us. Hope it might be much useful for us. keep on updating...!!
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    Overall Rating 
     
    5.0
    Helpfullness 
     
    5.0
    Efficiency 
     
    5.0
    Professionalism 
     
    5.0
    Service 
     
    5.0
    jeffiepriya Reviewed by jeffiepriya March 13, 2017
    View all my reviews (1)

    Thanks

    Thank you for sharing such a nice and interesting blog with us. Hope it might be much useful for us. keep on updating...!!
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    Was this review helpful to you? 
    Service delivery is non existing. I wonder if anybody looks at the ratings given on this site. It shows thar paid officials in service of the tax payers of South Africa are not up to the task. The deem themselves as being in a position of power. The lack of urgency shows that they only fill a position and draw a monthly income paid by taxpayers without any honour or pride. The officials and their supervisours should be ashamed of the abuse of power on non delivery of service. You are unworthy to be part of a once proud system.
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
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    1.0
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    1.0
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    1.0
    Andre Botha Reviewed by Andre Botha March 12, 2017
    View all my reviews (1)

    Mr

    Service delivery is non existing. I wonder if anybody looks at the ratings given on this site. It shows thar paid officials in service of the tax payers of South Africa are not up to the task. The deem themselves as being in a position of power. The lack of urgency shows that they only fill a position and draw a monthly income paid by taxpayers without any honour or pride. The officials and their supervisours should be ashamed of the abuse of power on non delivery of service. You are unworthy to be part of a once proud system.

    Was this review helpful to you? 
    Good day my name is carl hooper can you maybe tell me I've recieved a parcel
    In the form of a donation from a mr. Quezada in the usa can you tell me if the
    Parcel is in your possesion. And if you can cantact me it would be good because
    I need to know if i can make arrangements for the release of the parcel.
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
    Service 
     
    1.0
    Carl hooper Reviewed by Carl hooper March 11, 2017
    View all my reviews (1)

    Parcel from the USA

    Good day my name is carl hooper can you maybe tell me I've recieved a parcel
    In the form of a donation from a mr. Quezada in the usa can you tell me if the
    Parcel is in your possesion. And if you can cantact me it would be good because
    I need to know if i can make arrangements for the release of the parcel.

    Was this review helpful to you? 
    The worst service ever.It took them two weeks to release my shipment.After all the neccesary docs and payments were made still have not received my items.and guess who is paying for over two weeks storgae??me.
    Overall Rating 
     
    1.0
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    1.0
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    1.0
    lerato Reviewed by lerato March 11, 2017
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    customer

    The worst service ever.It took them two weeks to release my shipment.After all the neccesary docs and payments were made still have not received my items.and guess who is paying for over two weeks storgae??me.

    Was this review helpful to you? 
    I ordered an item from china and it was sent with turkish courier. tracking no RH016096001TR. It was ordered in october 2016. i asked the sender to put my phone number on the parcel, which they did. It is now 07 march 2017. global track and trace says held by customs at O R Thambo. They have 18 different numbers,Tried calling them all twice. Was on hold for 7 minutes each time then the call gets dropped. What am i to do. they dont answer their phones. can anyone supply any contact number or email i can call or email and get helped.
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
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    1.0
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    1.0
    tiredofwaiting Reviewed by tiredofwaiting March 07, 2017
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    NO SERVICE!!!!

    I ordered an item from china and it was sent with turkish courier. tracking no RH016096001TR. It was ordered in october 2016. i asked the sender to put my phone number on the parcel, which they did. It is now 07 march 2017. global track and trace says held by customs at O R Thambo. They have 18 different numbers,Tried calling them all twice. Was on hold for 7 minutes each time then the call gets dropped. What am i to do. they dont answer their phones. can anyone supply any contact number or email i can call or email and get helped.

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    Good day

    I have been tracking my parcel from the US, it arrived in the country on the 28th at 19hrs,according to the post office the parcel has not been scanned in the country. Kindly let me know whats going on as USPS are saying the parcel is definately in the country. Tracking Number EH001890250US. I can only change my rating once I have an explanation as to whats going on with my parcel.
    Overall Rating 
     
    1.0
    Helpfullness 
     
    1.0
    Efficiency 
     
    1.0
    Professionalism 
     
    1.0
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    1.0

    Tracking of parcel

    Good day

    I have been tracking my parcel from the US, it arrived in the country on the 28th at 19hrs,according to the post office the parcel has not been scanned in the country. Kindly let me know whats going on as USPS are saying the parcel is definately in the country. Tracking Number EH001890250US. I can only change my rating once I have an explanation as to whats going on with my parcel.

    Was this review helpful to you? 
     
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