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Ster Kinekor (Head Office)
 
2.2 (62 Reviews)

    Ster Kinekor (Head Office) http://www.yowzit.com/za/cinemas/1483-ster-ki...
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywi...
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    Ster Kinekor (Head Office) in Johannesburg
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywide with over 400 screens and 60,000 seats.

    Reviews for Ster Kinekor (Head Office)

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    Average user rating from: 62 user(s)

    Overall Rating 
     
    2.2
    Time in Ticketing Queue 
     
    2.3  (62)
    Time in Refreshments Queue 
     
    2.0  (62)
    Cleanliness 
     
    2.5  (62)
    Helpfullness of Staff 
     
    1.9  (62)
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    Ratings (the higher the better)
    • Time in Ticketing Queue
    • Time in Refreshments Queue
    • Cleanliness
    • Helpfullness of Staff
    Comments
    On the 11th April 2017 I called to cancel tickets I bought for Fast 8. I also requested that the money be refunded. Guess what I am still waiting for the refund to be processed. This is what I call poor customer service and when I call they just tell that the money will be in my account in about 7-14 working days. Its been more than a month now. Last week when I called I had to send them a bank statement which I must pay for just because they can't do their job properly. I am most probably gonna wait another month for my money maybe 2 if I'm lucky.
    Overall Rating 
     
    1.5
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    melissa Reviewed by melissa May 15, 2017
    Top 100 Reviewer  -   View all my reviews (1)

    Refund not processed

    On the 11th April 2017 I called to cancel tickets I bought for Fast 8. I also requested that the money be refunded. Guess what I am still waiting for the refund to be processed. This is what I call poor customer service and when I call they just tell that the money will be in my account in about 7-14 working days. Its been more than a month now. Last week when I called I had to send them a bank statement which I must pay for just because they can't do their job properly. I am most probably gonna wait another month for my money maybe 2 if I'm lucky.

    Was this review helpful to you? 
    To whom this may concern.

    I had a very bad experience at the Gateway Ster Kinekor Movie Theatre on Saturday 29/04/17. I attended the 5pm show for "Fast 8” with friends and family. We had all purchased popcorn combos individually, we had to buy our popcorn combos at a separate pay-point and then go stand in another kiosk line for the popcorn, after waiting in the line for more then 15 minutes I decided to go get a refund as I was missing my movie as it had already started so I asked a staff member for a refund they said I needed to ask the manager on duty, my friend had already purchased his popcorn and asked me to hold it for him as he had to use the toilet, I finally located the manager on duty and asked him for my refund, he asked me why I wanted the refund I replied that the line was too long and that I am missing my movie as it already had started, he then asked me why do I have the popcorn in my hand and if I had paid for it, I told him its my friends popcorn and he already had purchased it and asked had me to hold it for him while he went to the toilet, this manager now refuse to refund my money, I pleaded with him but he started to become agitated and angry and he started raising his voice at me as if I was a little child. Obviously my receipt proves that I purchased the combo and all I wanted was my refund but he could not seem to understand this and his suspicious behaviour suggested that he did not trust me.
    I insisted that I wanted my money now, he then started to intimidate and harrass me as he is a big sized muscular person, he then proceeded to take my receipt and threw it on the floor and started yelling and shouting at me in front of all the people which was very embarrassing for me, some of my friends had filmed this incident with their cell phones while he was shouting at me. He said that he will never help me for the refund etc. I asked the other employees for his name and they lied to me saying his name is Adam when his real name is Deon, all the black employees did not want to help me further, they lied again and said he is the only manager at the theatre. I did not know what to do so I started to look around for an indian or white employee to help and assist me, I found an indian employee and he advised me to go downstairs to the ticketing booth area and speak to another manager, Nasreen. I had already missed my movie by now so I finally located Nasreen after some time, I explained to Nasreen what had happened to me, she then proceeded to do my combo refund and reimburse my cash. I did not get to see the movie with my family and friends instead I went back home all stressed out and disappointed.
    I believe strongly that I was a victim of racism in the manner that I was treated by Deon, I want the camera footage to be looked at by senior managers to see how badly I was treated by Deon. He had intimidated and harassed me in front of all the patrons, I have witnesses who contest to what happened to me and the theatre camera footage will reveal how badly I was treated as a customer. I want this issue resolved asap and Deon has to be reprimanded or dismissed from his job. I intend on perusing this matter further by opening a charge against Deon for Intimidation and Harassment. I will seek my lawyers consultation as to how I can get justice from this incident. I was told by managers Nazarene, Lal and Nozi that I can come in on Monday morning and view the footage as the camera controller is off and she will return on Monday morning. Please advise what time on Monday 01/05/17 I can come by to view the footage. Deon is an absolutely rude and biased person, who knows how many other patrons he has disrespected. I intend on alerting the media(TV and Newspapers) and going on social media as well to express my disappointment about Ster Kinekor and how rudely their staff treats us patrons. What happened to me is inexcusable and unacceptable and nobody should endure this especially when its the weekend and we come there to relax and enjoy a movie but instead get harassed and intimated by racist staff. What makes this more annoying is that all the black employees refused to help me they just stare and laugh at me. That's unacceptable!!

    Please note - This incident had occurred on Saturday 29th April 2017, between 5:15pm to 5:45pm, the camera footage to be pulled will be the extreme left side of the kiosk when facing the popcorn kiosk, Deon the manager was standing outside the kiosk on the left side when I approached him for the refund.

    Dissatified Patron (Customer)

    Mr.Dean Moodley

    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    Dean Moodley Reviewed by Dean Moodley April 29, 2017
    View all my reviews (1)

    Harassment and Intimidation By Ster Kinekor Manager(Deon)

    To whom this may concern.

    I had a very bad experience at the Gateway Ster Kinekor Movie Theatre on Saturday 29/04/17. I attended the 5pm show for "Fast 8” with friends and family. We had all purchased popcorn combos individually, we had to buy our popcorn combos at a separate pay-point and then go stand in another kiosk line for the popcorn, after waiting in the line for more then 15 minutes I decided to go get a refund as I was missing my movie as it had already started so I asked a staff member for a refund they said I needed to ask the manager on duty, my friend had already purchased his popcorn and asked me to hold it for him as he had to use the toilet, I finally located the manager on duty and asked him for my refund, he asked me why I wanted the refund I replied that the line was too long and that I am missing my movie as it already had started, he then asked me why do I have the popcorn in my hand and if I had paid for it, I told him its my friends popcorn and he already had purchased it and asked had me to hold it for him while he went to the toilet, this manager now refuse to refund my money, I pleaded with him but he started to become agitated and angry and he started raising his voice at me as if I was a little child. Obviously my receipt proves that I purchased the combo and all I wanted was my refund but he could not seem to understand this and his suspicious behaviour suggested that he did not trust me.
    I insisted that I wanted my money now, he then started to intimidate and harrass me as he is a big sized muscular person, he then proceeded to take my receipt and threw it on the floor and started yelling and shouting at me in front of all the people which was very embarrassing for me, some of my friends had filmed this incident with their cell phones while he was shouting at me. He said that he will never help me for the refund etc. I asked the other employees for his name and they lied to me saying his name is Adam when his real name is Deon, all the black employees did not want to help me further, they lied again and said he is the only manager at the theatre. I did not know what to do so I started to look around for an indian or white employee to help and assist me, I found an indian employee and he advised me to go downstairs to the ticketing booth area and speak to another manager, Nasreen. I had already missed my movie by now so I finally located Nasreen after some time, I explained to Nasreen what had happened to me, she then proceeded to do my combo refund and reimburse my cash. I did not get to see the movie with my family and friends instead I went back home all stressed out and disappointed.
    I believe strongly that I was a victim of racism in the manner that I was treated by Deon, I want the camera footage to be looked at by senior managers to see how badly I was treated by Deon. He had intimidated and harassed me in front of all the patrons, I have witnesses who contest to what happened to me and the theatre camera footage will reveal how badly I was treated as a customer. I want this issue resolved asap and Deon has to be reprimanded or dismissed from his job. I intend on perusing this matter further by opening a charge against Deon for Intimidation and Harassment. I will seek my lawyers consultation as to how I can get justice from this incident. I was told by managers Nazarene, Lal and Nozi that I can come in on Monday morning and view the footage as the camera controller is off and she will return on Monday morning. Please advise what time on Monday 01/05/17 I can come by to view the footage. Deon is an absolutely rude and biased person, who knows how many other patrons he has disrespected. I intend on alerting the media(TV and Newspapers) and going on social media as well to express my disappointment about Ster Kinekor and how rudely their staff treats us patrons. What happened to me is inexcusable and unacceptable and nobody should endure this especially when its the weekend and we come there to relax and enjoy a movie but instead get harassed and intimated by racist staff. What makes this more annoying is that all the black employees refused to help me they just stare and laugh at me. That's unacceptable!!

    Please note - This incident had occurred on Saturday 29th April 2017, between 5:15pm to 5:45pm, the camera footage to be pulled will be the extreme left side of the kiosk when facing the popcorn kiosk, Deon the manager was standing outside the kiosk on the left side when I approached him for the refund.

    Dissatified Patron (Customer)

    Mr.Dean Moodley

    Was this review helpful to you? 
    Hi There,

    I have been trying to call the head office all day and it just rings.
    Absolutely unacceptable!
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    Karen Reviewed by Karen April 20, 2017
    View all my reviews (1)

    No answer at Head Office

    Hi There,

    I have been trying to call the head office all day and it just rings.
    Absolutely unacceptable!

    Was this review helpful to you? 
    Good Day,

    I would like to share my bad service experience received on this Tuesday 04.04.2017 for the 12h30 show LEGO BATMAN MOVIE.

    As a father working shifts and long hours throughout all holidays and just came out of a night shift this morning I had planned in advance to spoil my 6 year old son with a movie and playing games at Wonderland. We had no problems with the long queues and all which we both expected, however the lack of eye contact and simple gestures from the assistants at the treats counter is very dissapointing. Unfortunately I didn't get a receipt for the kiddies combo purchase for reference. Nevertheless it was my turn to be served by a young coloured lady upon calling out "next please" with eye contact at this pointing time.

    Upon placing my order she got distracted by another female colleague saying the previous customer isn't finnish yet. During this time i was immediately ignored with no apology and not even asking me if she may continue with her colleague's customer. I stood there for another 5-10 minutes observing how busy it was and the staff just talking over each other rushing to get through the long queues of customers. We arrived early for the movie knowing that it is school holidays and to avoid the rush and getting our tickets and treats. At this pointing time I didn't wanted to make any fuss for 2 reasons merely, because my son was with me and I didn't had the energy to put up a fight for service.

    When we entered Cinema 4 for our slot we got to our seats and realised that the chairs was too low and deep for my son to sit on. I immediately went outside and i asked a young man Barron for one of your support pillows, but nothing was available. I was told me he will try to get me one and never got it. I decided for my son to sit on his back pack for a higher support through the entire movie sadly to say. The question I have if Ster-Kenikor playing kiddie movies why not use one of your cinemas with seats that children can look over without elevation or extra pillows needed for support, poor planning and management on your part Sterkinekor.

    As a family we love going to Blue route Mall Ster-Kenikor and has never experienced this kind of lack and poor service. I walked away feeling unimpressed and that i didn't get any value for my money due to this experience and although my son enjoyed the boys day out with me. Kindly note this is my 3rd attempt to make you aware of my complaint apart from the automatic response received CAS-53429-Z6N7C4.

    Should you have further enquiry about this please feel free to contact me at your earliest convenience.

    Many Thanks
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Brent Adams Reviewed by Brent Adams April 12, 2017
    View all my reviews (1)

    POOR SERVICE Ticket ref:128526

    Good Day,

    I would like to share my bad service experience received on this Tuesday 04.04.2017 for the 12h30 show LEGO BATMAN MOVIE.

    As a father working shifts and long hours throughout all holidays and just came out of a night shift this morning I had planned in advance to spoil my 6 year old son with a movie and playing games at Wonderland. We had no problems with the long queues and all which we both expected, however the lack of eye contact and simple gestures from the assistants at the treats counter is very dissapointing. Unfortunately I didn't get a receipt for the kiddies combo purchase for reference. Nevertheless it was my turn to be served by a young coloured lady upon calling out "next please" with eye contact at this pointing time.

    Upon placing my order she got distracted by another female colleague saying the previous customer isn't finnish yet. During this time i was immediately ignored with no apology and not even asking me if she may continue with her colleague's customer. I stood there for another 5-10 minutes observing how busy it was and the staff just talking over each other rushing to get through the long queues of customers. We arrived early for the movie knowing that it is school holidays and to avoid the rush and getting our tickets and treats. At this pointing time I didn't wanted to make any fuss for 2 reasons merely, because my son was with me and I didn't had the energy to put up a fight for service.

    When we entered Cinema 4 for our slot we got to our seats and realised that the chairs was too low and deep for my son to sit on. I immediately went outside and i asked a young man Barron for one of your support pillows, but nothing was available. I was told me he will try to get me one and never got it. I decided for my son to sit on his back pack for a higher support through the entire movie sadly to say. The question I have if Ster-Kenikor playing kiddie movies why not use one of your cinemas with seats that children can look over without elevation or extra pillows needed for support, poor planning and management on your part Sterkinekor.

    As a family we love going to Blue route Mall Ster-Kenikor and has never experienced this kind of lack and poor service. I walked away feeling unimpressed and that i didn't get any value for my money due to this experience and although my son enjoyed the boys day out with me. Kindly note this is my 3rd attempt to make you aware of my complaint apart from the automatic response received CAS-53429-Z6N7C4.

    Should you have further enquiry about this please feel free to contact me at your earliest convenience.

    Many Thanks

    Was this review helpful to you? 
    Good Day,

    I would like to share my bad service experience received on this Tuesday 04.04.2017 for the 12h30 show LEGO BATMAN MOVIE.

    As a father working shifts and long hours throughout all holidays and just came out of a night shift this morning I had planned in advance to spoil my 6 year old son with a movie and playing games at Wonderland. We had no problems with the long queues and all which we both expected, however the lack of eye contact and simple gestures from the assistants at the treats counter is very dissapointing. Unfortunately I didn't get a receipt for the kiddies combo purchase for reference. Nevertheless it was my turn to be served by a young coloured lady upon calling out "next please" with eye contact at this pointing time.

    Upon placing my order she got distracted by another female colleague saying the previous customer isn't finnish yet. During this time i was immediately ignored with no apology and not even asking me if she may continue with her colleague's customer. I stood there for another 5-10 minutes observing how busy it was and the staff just talking over each other rushing to get through the long queues of customers. We arrived early for the movie knowing that it is school holidays and to avoid the rush and getting our tickets and treats. At this pointing time I didn't wanted to make any fuss for 2 reasons merely, because my son was with me and I didn't had the energy to put up a fight for service.

    When we entered Cinema 4 for our slot we got to our seats and realised that the chairs was too low and deep for my son to sit on. I immediately went outside and i asked a young man Barron for one of your support pillows, but nothing was available. I was told me he will try to get me one and never got it. I decided for my son to sit on his back pack for a higher support through the entire movie sadly to say. The question I have if Ster-Kenikor playing kiddie movies why not use one of your cinemas with seats that children can look over without elevation or extra pillows needed for support, poor planning and management on your part Sterkinekor.

    As a family we love going to Blue route Mall Ster-Kenikor and has never experienced this kind of lack and poor service. I walked away feeling unimpressed and that i didn't get any value for my money due to this experience and although my son enjoyed the boys day out with me. Kindly note this is my 3rd attempt to make you aware of my complaint apart from the automatic response received CAS-53429-Z6N7C4.

    Should you have further enquiry about this please feel free to contact me at your earliest convenience.

    Many Thanks
    Overall Rating 
     
    1.8
    Time in Ticketing Queue 
     
    2.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    Brent Adams Reviewed by Brent Adams April 12, 2017
    View all my reviews (1)

    POOR SERVICE Ticket ref:128526

    Good Day,

    I would like to share my bad service experience received on this Tuesday 04.04.2017 for the 12h30 show LEGO BATMAN MOVIE.

    As a father working shifts and long hours throughout all holidays and just came out of a night shift this morning I had planned in advance to spoil my 6 year old son with a movie and playing games at Wonderland. We had no problems with the long queues and all which we both expected, however the lack of eye contact and simple gestures from the assistants at the treats counter is very dissapointing. Unfortunately I didn't get a receipt for the kiddies combo purchase for reference. Nevertheless it was my turn to be served by a young coloured lady upon calling out "next please" with eye contact at this pointing time.

    Upon placing my order she got distracted by another female colleague saying the previous customer isn't finnish yet. During this time i was immediately ignored with no apology and not even asking me if she may continue with her colleague's customer. I stood there for another 5-10 minutes observing how busy it was and the staff just talking over each other rushing to get through the long queues of customers. We arrived early for the movie knowing that it is school holidays and to avoid the rush and getting our tickets and treats. At this pointing time I didn't wanted to make any fuss for 2 reasons merely, because my son was with me and I didn't had the energy to put up a fight for service.

    When we entered Cinema 4 for our slot we got to our seats and realised that the chairs was too low and deep for my son to sit on. I immediately went outside and i asked a young man Barron for one of your support pillows, but nothing was available. I was told me he will try to get me one and never got it. I decided for my son to sit on his back pack for a higher support through the entire movie sadly to say. The question I have if Ster-Kenikor playing kiddie movies why not use one of your cinemas with seats that children can look over without elevation or extra pillows needed for support, poor planning and management on your part Sterkinekor.

    As a family we love going to Blue route Mall Ster-Kenikor and has never experienced this kind of lack and poor service. I walked away feeling unimpressed and that i didn't get any value for my money due to this experience and although my son enjoyed the boys day out with me. Kindly note this is my 3rd attempt to make you aware of my complaint apart from the automatic response received CAS-53429-Z6N7C4.

    Should you have further enquiry about this please feel free to contact me at your earliest convenience.

    Many Thanks

    Was this review helpful to you? 
    I called the call Centre who refers you to an email address.
    CallHQ above, just no answer. It must be excellent business in the movies as the service is zero.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Shaun Reviewed by Shaun April 05, 2017
    View all my reviews (1)

    Cannot make a block booking enquiery

    I called the call Centre who refers you to an email address.
    CallHQ above, just no answer. It must be excellent business in the movies as the service is zero.

    Was this review helpful to you? 
    I registered about a month ago but every time i go for a movie my card doesnt work i am not even earning the points i am supposed to when i joined the said it will work after 24 hrs but upto now i dont know if it will eber work
    Overall Rating 
     
    3.5
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    3.0
    Tapiwa Reviewed by Tapiwa February 07, 2017
    View all my reviews (1)

    Membership problems

    I registered about a month ago but every time i go for a movie my card doesnt work i am not even earning the points i am supposed to when i joined the said it will work after 24 hrs but upto now i dont know if it will eber work

    Was this review helpful to you? 
    To whom it may concern

    I would like to make a formal complaint towards Brooklyn mall ster kinekor after the absolutely shocking service that was received on the 2nd of February 2017.

    On the above mentioned date myself and four friends went to the Brooklyn ster kinekor to have an enjoyable evening out and watch the 20:00 showing of Split.

    Since we were friends wanting to buy five tickets sitting together we decided that we would like to make use of the employee manned counter in order to ensure that we would be able to sit together and no problems would be incurred. Little to our belief more problems were incurred then one could have expected.

    On wanting to paid for the 5 tickets the employee Letsholo Komane then told us we were not allowed to pay for the 5 tickets individually as we did not explicitly tell him this at the start and thus it was "our problem" and "our fault" and we needed to pay for the ticket with one transaction. On explanation that we were unaware that we needed to explicitly explain to the employee (whose job it is to run the counter and enquire about these types of matters prior to having started the transaction that each individual ticket needed to be paid individually) he took no note of this and became extremely unpleasant. The said employee then told us we need to pay with one card transaction and that it was our fault and that he would not help us further on the matter. We then tried to rationally again explain to the employee we were unaware of this and it was an accident and could the problem please be adjusted and the payment process be restarted so that no further problems would persist. He then started to be disrespectful and belittle us, conducting himself extremely unprofessionally. He became aggressive and each of us were shocked at how one of your employees could talk to a customer like that! On stating that in business one must conduct themselves in such a way that the customer is always right, his response was rudely: "well I don't work like that". By this time the couple waiting in line behind us were even shocked at his behaviour!

    Due to this I then requested for the manager who was Edwin Sono. I explained the situation to him, he then spoke to the employee and no better treatment of the situation was taken. The manager was passive and simply looked like he no clue about how to handle the situation. The manager also at no point took responsibility or apologized for his employees conduct and treatment towards a customer and more importantly his conduct towards the three female friends that were present. The employee also at no point apologised.

    Ster kinekor brand is that of "great moments at their greatest". All I can report is possibly changing that slogan to "terrible moments for you to experience.:

    I will make sure in future instances where a cinema will be used that I will not only avoid Brooklyn ster kinekor but that of the ster kinekor brand as a whole. It was more than disappointing to be treated so unprofessionally by your staff and I will make all my colleagues and friends aware of this, warning them against ever using your cinemas again.

    Regards
    Justin vieira
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Justin Reviewed by Justin February 03, 2017
    View all my reviews (1)

    Disgusting and disrespectful service

    To whom it may concern

    I would like to make a formal complaint towards Brooklyn mall ster kinekor after the absolutely shocking service that was received on the 2nd of February 2017.

    On the above mentioned date myself and four friends went to the Brooklyn ster kinekor to have an enjoyable evening out and watch the 20:00 showing of Split.

    Since we were friends wanting to buy five tickets sitting together we decided that we would like to make use of the employee manned counter in order to ensure that we would be able to sit together and no problems would be incurred. Little to our belief more problems were incurred then one could have expected.

    On wanting to paid for the 5 tickets the employee Letsholo Komane then told us we were not allowed to pay for the 5 tickets individually as we did not explicitly tell him this at the start and thus it was "our problem" and "our fault" and we needed to pay for the ticket with one transaction. On explanation that we were unaware that we needed to explicitly explain to the employee (whose job it is to run the counter and enquire about these types of matters prior to having started the transaction that each individual ticket needed to be paid individually) he took no note of this and became extremely unpleasant. The said employee then told us we need to pay with one card transaction and that it was our fault and that he would not help us further on the matter. We then tried to rationally again explain to the employee we were unaware of this and it was an accident and could the problem please be adjusted and the payment process be restarted so that no further problems would persist. He then started to be disrespectful and belittle us, conducting himself extremely unprofessionally. He became aggressive and each of us were shocked at how one of your employees could talk to a customer like that! On stating that in business one must conduct themselves in such a way that the customer is always right, his response was rudely: "well I don't work like that". By this time the couple waiting in line behind us were even shocked at his behaviour!

    Due to this I then requested for the manager who was Edwin Sono. I explained the situation to him, he then spoke to the employee and no better treatment of the situation was taken. The manager was passive and simply looked like he no clue about how to handle the situation. The manager also at no point took responsibility or apologized for his employees conduct and treatment towards a customer and more importantly his conduct towards the three female friends that were present. The employee also at no point apologised.

    Ster kinekor brand is that of "great moments at their greatest". All I can report is possibly changing that slogan to "terrible moments for you to experience.:

    I will make sure in future instances where a cinema will be used that I will not only avoid Brooklyn ster kinekor but that of the ster kinekor brand as a whole. It was more than disappointing to be treated so unprofessionally by your staff and I will make all my colleagues and friends aware of this, warning them against ever using your cinemas again.

    Regards
    Justin vieira

    Was this review helpful to you? 
    Attended the 10.45 show on Tuesday. Was appalled at the poor stock of refreshments. No popcorn? That really spoiled the movie experience for me.
    Really should be attended to. Why have late shows if it's too much effort to make a new batch of popcorn.
    Overall Rating 
     
    3.8
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    4.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    1.0
    D.  Choglé Reviewed by D. Choglé January 06, 2017
    View all my reviews (1)

    Ster Kinekor Parow

    Attended the 10.45 show on Tuesday. Was appalled at the poor stock of refreshments. No popcorn? That really spoiled the movie experience for me.
    Really should be attended to. Why have late shows if it's too much effort to make a new batch of popcorn.

    Was this review helpful to you? 
    We went to watch a movie at Ster-Kinikor Cine 1 at Mall at Carnival on 27 Dec.2016 @ 14h30. It was a "Full House" and to then discover the aircon was not working was one of the most unpleasant movie experiences ever.
    I reported this to the on duty manager (a lady) who calmly responded to me that "Yes" they were aware of the situation and that it was reported to the "Centre Management". Surely.... this cannot be acceptable - My watch has a thermometer and I measured the temperature to be 33 degrees with sweat pouring down my back. Why is this Cine 1 not shut down for the period while you were waiting for the aircon to be repaired??

    Secondly - There is a huge dirty mark on the silver screen that is totally irritating - Can this also please be cleaned.
    Overall Rating 
     
    2.0
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    Fanie Coetzee Reviewed by Fanie Coetzee December 27, 2016
    View all my reviews (1)

    Ster-Kinikor – Mall at Carnival Cine1 Not working

    We went to watch a movie at Ster-Kinikor Cine 1 at Mall at Carnival on 27 Dec.2016 @ 14h30. It was a "Full House" and to then discover the aircon was not working was one of the most unpleasant movie experiences ever.
    I reported this to the on duty manager (a lady) who calmly responded to me that "Yes" they were aware of the situation and that it was reported to the "Centre Management". Surely.... this cannot be acceptable - My watch has a thermometer and I measured the temperature to be 33 degrees with sweat pouring down my back. Why is this Cine 1 not shut down for the period while you were waiting for the aircon to be repaired??

    Secondly - There is a huge dirty mark on the silver screen that is totally irritating - Can this also please be cleaned.

    Was this review helpful to you? 
    I cannot believe Ser-Kinekor's blatant disregard and stonewalling of loyal customers. As a result of queue chaos at the Tygervalley cinema on Saturday evening, I left my Nedbank card and keys on the ticket counter. I live far away from Tygervalley. I have phoned the general helpline at least 6 times since then and they have given me the cinema's phone numbers, one of which doesn't exist and the other two go straight to voicemail. I've left numerous urgent messages and nobody has responded. The Mall's security office has personally sent someone to the cinema to ask them to return my calls... nix! And the SK head office number in Jhb has remained engaged for 2 days! This is REALLY BAD!!!
    Vivian van der Merwe.
    Stellenbosch.
    Overall Rating 
     
    1.5
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    Vivian van der Merwe Reviewed by Vivian van der Merwe December 08, 2016
    View all my reviews (1)

    REALLY BAD customer service!

    I cannot believe Ser-Kinekor's blatant disregard and stonewalling of loyal customers. As a result of queue chaos at the Tygervalley cinema on Saturday evening, I left my Nedbank card and keys on the ticket counter. I live far away from Tygervalley. I have phoned the general helpline at least 6 times since then and they have given me the cinema's phone numbers, one of which doesn't exist and the other two go straight to voicemail. I've left numerous urgent messages and nobody has responded. The Mall's security office has personally sent someone to the cinema to ask them to return my calls... nix! And the SK head office number in Jhb has remained engaged for 2 days! This is REALLY BAD!!!
    Vivian van der Merwe.
    Stellenbosch.

    Was this review helpful to you? 
    Hi can someone help me with my login and password on the new app? I loved the old app and I have trying to login into the new app my previous username and password does not work on the new app.
    Overall Rating 
     
    4.5
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    5.0
    Pavlos Pavlou Reviewed by Pavlos Pavlou November 23, 2016
    View all my reviews (1)

    Mr

    Hi can someone help me with my login and password on the new app? I loved the old app and I have trying to login into the new app my previous username and password does not work on the new app.

    Was this review helpful to you? 
    2 weeks later and im still waiting for a response????


    From: Ahmed Salie
    Sent: Monday 24 October 2016 01:18 PM
    To: [email protected];
    Cc: [email protected]'
    Subject: FW: 20160729 _Ster Kinekor Centurion_16/636177_ N Suliman - Incident : 28-04-2016

    Good day,

    I have reviewed the comments below and have come to the decision that I do not accept your below confirmation of non-negligence.

    As a service provider, your duty is to provide safe and non-defective equipment for use for your clients. You have failed to provide a basic safety regulation and this matter cannot go unnoticed.

    My son was below this self-service terminal when it fell on top of him, if he was seriously injured due to the negligence of the safety control’s within the space I would have been left with an injured son and confirmation as per below that you were not negligent, something I can certainly not accept.

    I am not pleased with your response below as there was no apology even received for the incident that occurred.

    I will not allow you to have this kind of attitude to safety failures within your company. The fact that a “commercial decision” has been made without accepting liability proves that you do not care about the clients you keep.

    I will request that the manager contact me regarding this matter before I take this further. I will provide you with 4 workings for a response.

    My contact details are 0832122557.

    Regards


    From: Brokingservicescp Marsh [mailto:[email protected]]
    Sent: Friday 29 July 2016 02:36 PM
    To: [email protected]
    Subject: 20160729 _Ster Kinekor Centurion_16/636177_ N Suliman - Incident : 28-04-2016

    “Without Prejudice”


    Marsh’s Claim Number: 15/636177
    SHA’s Claim Number: 1000/37372/40

    Dear Madam

    Refer to the above incident.

    From the information gathered it seems that our client is not negligent. Our client has made a commercial decision to pay your claim as an ex-gratia payment without accepting any liability.


    Should you accept this offer kindly complete and return the attached release and bank indemnity forms to us with legible copy of your ID document & proof of banking details / cancelled cheque


    Trust all is in order.


    Thank you



    Kind Regards,
    Brenda Parimal | Claims Services Consultant
    Marsh Africa l Commercial Practice
    Co. Reg No 1999/000348/07
    FSB/FSP: 8414
    Cnr 5th Street & Fredman Drive, Entrance 1
    Building 1, Alice Lane, Sandton, 2196
    Private Bag X14, Benmore, 2010
    Tel +27 11 060 7469 l Fax +27 086 623 8571
    [email protected]
    www.marsh-africa.com

    Marsh is committed to transformation and is a verified Level 2 B-BBEE Contributor
    and Value Adding Vendor as per the Financial Sector Code



    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Ahmed Reviewed by Ahmed November 03, 2016
    View all my reviews (1)

    Bad service

    2 weeks later and im still waiting for a response????


    From: Ahmed Salie
    Sent: Monday 24 October 2016 01:18 PM
    To: [email protected];
    Cc: [email protected]'
    Subject: FW: 20160729 _Ster Kinekor Centurion_16/636177_ N Suliman - Incident : 28-04-2016

    Good day,

    I have reviewed the comments below and have come to the decision that I do not accept your below confirmation of non-negligence.

    As a service provider, your duty is to provide safe and non-defective equipment for use for your clients. You have failed to provide a basic safety regulation and this matter cannot go unnoticed.

    My son was below this self-service terminal when it fell on top of him, if he was seriously injured due to the negligence of the safety control’s within the space I would have been left with an injured son and confirmation as per below that you were not negligent, something I can certainly not accept.

    I am not pleased with your response below as there was no apology even received for the incident that occurred.

    I will not allow you to have this kind of attitude to safety failures within your company. The fact that a “commercial decision” has been made without accepting liability proves that you do not care about the clients you keep.

    I will request that the manager contact me regarding this matter before I take this further. I will provide you with 4 workings for a response.

    My contact details are 0832122557.

    Regards


    From: Brokingservicescp Marsh [mailto:[email protected]]
    Sent: Friday 29 July 2016 02:36 PM
    To: [email protected]
    Subject: 20160729 _Ster Kinekor Centurion_16/636177_ N Suliman - Incident : 28-04-2016

    “Without Prejudice”


    Marsh’s Claim Number: 15/636177
    SHA’s Claim Number: 1000/37372/40

    Dear Madam

    Refer to the above incident.

    From the information gathered it seems that our client is not negligent. Our client has made a commercial decision to pay your claim as an ex-gratia payment without accepting any liability.


    Should you accept this offer kindly complete and return the attached release and bank indemnity forms to us with legible copy of your ID document & proof of banking details / cancelled cheque


    Trust all is in order.


    Thank you



    Kind Regards,
    Brenda Parimal | Claims Services Consultant
    Marsh Africa l Commercial Practice
    Co. Reg No 1999/000348/07
    FSB/FSP: 8414
    Cnr 5th Street & Fredman Drive, Entrance 1
    Building 1, Alice Lane, Sandton, 2196
    Private Bag X14, Benmore, 2010
    Tel +27 11 060 7469 l Fax +27 086 623 8571
    [email protected]
    www.marsh-africa.com

    Marsh is committed to transformation and is a verified Level 2 B-BBEE Contributor
    and Value Adding Vendor as per the Financial Sector Code



    Was this review helpful to you? 
    For the last 4 weeks all the theatres and foyer in the commercial side of Ster Kinekor Brooklyn has no air-conditioning. Tonight again in the main cinema 1, they had a measly little fan at the entrance to the theatre???? How long does it take to fix an air-conditioning system?? Last week in cinema 8 there was a bonus – two fans in the front of the theatre!!! How can they sell tickets to the public and then expect them to sit in a sauna????

    Secondly, the men’s toilets are stinking so much that I could not enter it. Two other gentlemen also turned around and hurried out of the stench! It is not a once of experience but has been so far many months. The staff just pulls up their shoulders when you complain about it.

    Is this the standard that we must get used to at Ster Kinekor Brooklyn????
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Reviewed by Manus October 28, 2016

    Bad infrastructure

    For the last 4 weeks all the theatres and foyer in the commercial side of Ster Kinekor Brooklyn has no air-conditioning. Tonight again in the main cinema 1, they had a measly little fan at the entrance to the theatre???? How long does it take to fix an air-conditioning system?? Last week in cinema 8 there was a bonus – two fans in the front of the theatre!!! How can they sell tickets to the public and then expect them to sit in a sauna????

    Secondly, the men’s toilets are stinking so much that I could not enter it. Two other gentlemen also turned around and hurried out of the stench! It is not a once of experience but has been so far many months. The staff just pulls up their shoulders when you complain about it.

    Is this the standard that we must get used to at Ster Kinekor Brooklyn????

    Was this review helpful to you? 
    Good Morning

    I need to know why the booking on internet site has a problem . One can only get to where the seating is booked, but you cannot get past that point. As I am not close to a cinema I prefer booking my ticket and paying on the internet . Kindly look into the problem urgently.

    Thank you

    My ratings was not based on anything as I needed to give my comment about the site booking


    Regards
    AvRooyen
    Overall Rating 
     
    4.5
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    5.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    5.0
    ADRIETTE Reviewed by ADRIETTE September 27, 2016
    View all my reviews (1)

    making a booking

    Good Morning

    I need to know why the booking on internet site has a problem . One can only get to where the seating is booked, but you cannot get past that point. As I am not close to a cinema I prefer booking my ticket and paying on the internet . Kindly look into the problem urgently.

    Thank you

    My ratings was not based on anything as I needed to give my comment about the site booking


    Regards
    AvRooyen

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