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Ster Kinekor (Head Office) Hot

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2.1 (17 Reviews)

    Ster Kinekor (Head Office) http://www.yowzit.com/za/cinemas/1483-ster-ki...
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywi...
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    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywide with over 400 screens and 60,000 seats.

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    Average user rating from: 17 user(s)

    Overall Rating 
     
    2.1
    Time in Ticketing Queue 
     
    2.4  (17)
    Time in Refreshments Queue 
     
    1.8  (17)
    Cleaniness 
     
    2.2  (17)
    Helpfullness of Staff 
     
    2.1  (17)
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    Ratings (the higher the better)
    • Time in Ticketing Queue
    • Time in Refreshments Queue
    • Cleaniness
    • Helpfullness of Staff
    Comments
    I've noticed the series of bad reviews about Ster Kinekor and decided to add my voice. Firstly I'm not sure that things are that bad at Ster Kinekor. The theatres are generally very good. On the odd occasion staff fail to remove popocorn boxes after the previous show. The ticketing has improved significantly. The refreshments is a problem during peak movie times. But generally things are good.
    Overall Rating 
     
    4.5
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    4.0
    Cleaniness 
     
    4.0
    Helpfullness of Staff 
     
    5.0
    Jonathan Levin Reviewed by Jonathan Levin October 27, 2014
    Top 10 Reviewer  -   View all my reviews (243)

    Generally good

    I've noticed the series of bad reviews about Ster Kinekor and decided to add my voice. Firstly I'm not sure that things are that bad at Ster Kinekor. The theatres are generally very good. On the odd occasion staff fail to remove popocorn boxes after the previous show. The ticketing has improved significantly. The refreshments is a problem during peak movie times. But generally things are good.

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    I have been trying to get my Vitality movie club card out of the manager at the Kolonade shopping centre for about 5 personal visits, 4 phone calls and 4 text messages. Carlos on 082 677 1186 is clearly not interested. I also rang discovery and they cannot assist. I have rang Ster Kinekor and complained and ghee, guess what, nobody has come back to me either…………how on earth does one get your vitality card from this shopping centre. it seems the only way I will have to get one is to drive to a different theatre - what pathetic typical "new" south africa service.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    cheryl Reviewed by cheryl October 23, 2014
      -   View all my reviews (1)

    vitality movie club card

    I have been trying to get my Vitality movie club card out of the manager at the Kolonade shopping centre for about 5 personal visits, 4 phone calls and 4 text messages. Carlos on 082 677 1186 is clearly not interested. I also rang discovery and they cannot assist. I have rang Ster Kinekor and complained and ghee, guess what, nobody has come back to me either…………how on earth does one get your vitality card from this shopping centre. it seems the only way I will have to get one is to drive to a different theatre - what pathetic typical "new" south africa service.

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    We were at Sterkinekor Tygervalley Saturday 26/07/2014 to watch STep up all in one. It was a horrible day that was actually mend to be an outing day for our family. Cine no 8 was so dirty, chairs was broken and the plastics on the chairs was loose and when my daughter passed 2 chairs to get to her seat her pants was ripped in one of the chairs plastic coatings that was standing out at the end. My husbands seat had a big hole in it and he had to go and fetch one of the blue cushions to actually try to sit in the chair to watch the movie....this is ridiculous, because the Classic cinemas is so expensive.....The counter where you put your spices on your popcorn was so dirty and all the jars was empty. 'We called one of the attendents and they just ignored us, walking away. At the end of the movie we went to the managers office to launch a complain. She told us to send a email and she will speak to the boss on Monday that the can replace my childs pants......I"ve send the mail Sunday,Monday, but nobodies replying to it....i am definitely gonna take this matter further. It is disgusting service. Sterkinekor won't see me again.
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    2.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Debbie Bester Reviewed by Debbie Bester July 29, 2014
      -   View all my reviews (1)

    Bad service and nobody comes back to you on emails that you send.

    We were at Sterkinekor Tygervalley Saturday 26/07/2014 to watch STep up all in one. It was a horrible day that was actually mend to be an outing day for our family. Cine no 8 was so dirty, chairs was broken and the plastics on the chairs was loose and when my daughter passed 2 chairs to get to her seat her pants was ripped in one of the chairs plastic coatings that was standing out at the end. My husbands seat had a big hole in it and he had to go and fetch one of the blue cushions to actually try to sit in the chair to watch the movie....this is ridiculous, because the Classic cinemas is so expensive.....The counter where you put your spices on your popcorn was so dirty and all the jars was empty. 'We called one of the attendents and they just ignored us, walking away. At the end of the movie we went to the managers office to launch a complain. She told us to send a email and she will speak to the boss on Monday that the can replace my childs pants......I"ve send the mail Sunday,Monday, but nobodies replying to it....i am definitely gonna take this matter further. It is disgusting service. Sterkinekor won't see me again.

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    Would it be possible to obtain an movie list with screening times for the Blue Route Mall Tokai Cape Town for the easter period of 2011

    My son needs this for a school project

    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    2.0
    Cleaniness 
     
    4.0
    Helpfullness of Staff 
     
    2.0
    Harry Reviewed by Harry July 06, 2014
      -   View all my reviews (1)

    April movies list at Blue Route Mall 2011

    Would it be possible to obtain an movie list with screening times for the Blue Route Mall Tokai Cape Town for the easter period of 2011

    My son needs this for a school project

    Was this review helpful to you? 
    The staff are lazy and refuse to do what is required of them!!!! I have to now go back to Ster-Kinekor for the fourth time to tell them once again that it is THEM who has to call your services to confirm that I have paid for the Vitality Ster-Kinekor cards!!! What a waste of my time!!!! It is now school holidays.... what is the use of finally getting it now?????? Pathetic! And should I dare ask for my money back... what more of a headache will I have then????
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Jennifer Reviewed by Jennifer July 03, 2014
      -   View all my reviews (1)

    POOR SERVICE

    The staff are lazy and refuse to do what is required of them!!!! I have to now go back to Ster-Kinekor for the fourth time to tell them once again that it is THEM who has to call your services to confirm that I have paid for the Vitality Ster-Kinekor cards!!! What a waste of my time!!!! It is now school holidays.... what is the use of finally getting it now?????? Pathetic! And should I dare ask for my money back... what more of a headache will I have then????

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    With Box Office from DSTV, Sterkinekor should review their prices. It is expensive for a family to go out on a movie outing.
    With Box Office it is convient, cheap and the newest movies are available. I was a member of Groupon but had so much bad experiences terminated my memberhip.
    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleaniness 
     
    3.0
    Helpfullness of Staff 
     
    3.0
    Amanda Coetzee Reviewed by Amanda Coetzee November 07, 2013
      -   View all my reviews (1)

    Moviet ticket Prices

    With Box Office from DSTV, Sterkinekor should review their prices. It is expensive for a family to go out on a movie outing.
    With Box Office it is convient, cheap and the newest movies are available. I was a member of Groupon but had so much bad experiences terminated my memberhip.

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    I would like to share my experience,which occurred in the rest room of your establishment on 30/7/12.My partner and I live in Ballito and frequent SK @Gateway..
    Upon conclusion@ approx 20h20,I visited the ladies room, on my way to dinner. I was in a cubicle when 2 of your employees entered.The racial remarks made thereafter was extremely disturbing to me,as I noticed that half the patrons in the cinema were South Africans of Indian origin.The young coloured lady (approx 1.52m tall,"relaxed hair",bright blue eye makeup) seemed rather upset by a new female manager.
    She screamed"these charous are all the same..with big mouths,and talk alot.They need to be taught a lesson,we must get together and send her back overseas".It went on for a full 8 minutes.
    I was very tempted to intervene but decided against a confrontation as it was an otherwise beautiful evening.
    Please train your staff,on your grievance policy,and remind them that any patron irrespective of their colour or creed MUST be treated with the respect that they deserve.
    Being G.M of a hotel,I am fully aware that most companies have their own "internal politics". This should be addressed behind closed doors,most certainly not in a public restroom.The incident has left me extremely disappointed,angry and upset, at being judged so harshly. I consider this hate speech.Is this how the Indian community is perceived by members of your staff? Why then should we spend our hard earned money there?
    Your staff are representatives of your company,their behaviour,while in their uniforms and on your premises should reflect a happy,welcoming attitude,and not one that practises racial intolerance.
    Overall Rating 
     
    4.3
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    5.0
    Cleaniness 
     
    4.0
    Helpfullness of Staff 
     
    3.0
    Mogie Govender Reviewed by Mogie Govender July 31, 2013
      -   View all my reviews (1)

    Unethical staff

    I would like to share my experience,which occurred in the rest room of your establishment on 30/7/12.My partner and I live in Ballito and frequent SK @Gateway..
    Upon conclusion@ approx 20h20,I visited the ladies room, on my way to dinner. I was in a cubicle when 2 of your employees entered.The racial remarks made thereafter was extremely disturbing to me,as I noticed that half the patrons in the cinema were South Africans of Indian origin.The young coloured lady (approx 1.52m tall,"relaxed hair",bright blue eye makeup) seemed rather upset by a new female manager.
    She screamed"these charous are all the same..with big mouths,and talk alot.They need to be taught a lesson,we must get together and send her back overseas".It went on for a full 8 minutes.
    I was very tempted to intervene but decided against a confrontation as it was an otherwise beautiful evening.
    Please train your staff,on your grievance policy,and remind them that any patron irrespective of their colour or creed MUST be treated with the respect that they deserve.
    Being G.M of a hotel,I am fully aware that most companies have their own "internal politics". This should be addressed behind closed doors,most certainly not in a public restroom.The incident has left me extremely disappointed,angry and upset, at being judged so harshly. I consider this hate speech.Is this how the Indian community is perceived by members of your staff? Why then should we spend our hard earned money there?
    Your staff are representatives of your company,their behaviour,while in their uniforms and on your premises should reflect a happy,welcoming attitude,and not one that practises racial intolerance.

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    service pathetic
    queue still long after movie started
    only 1 cashier present
    manager on duty , dont care attitude

    this is not the first time. its the norm at musgrave
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    dave kassie Reviewed by dave kassie June 18, 2013
    Top 1000 Reviewer  -   View all my reviews (1)

    ster kinekor musgrave

    service pathetic
    queue still long after movie started
    only 1 cashier present
    manager on duty , dont care attitude

    this is not the first time. its the norm at musgrave

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    We tried to go watch Fast and Furious on 27th May at East Rand Mall , the 9.15 show. When we arrived we were asked not to buy tickets quite yet because the projectionist had not turned up yet. We were informed that the manager said the movie would start 30 mins later than advertised. I asked if this was a definite 30 min wait only to which the reply was yes. Needless to say upon return 30 mins later, still no movies and still no idea when it would commence. If I was told at the start that no one had a clue what was going on we could have gone to watch the movie at Emperors instead of wasting time ERM....Thanks for wasting my time.
    O
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Ms. Anderson Reviewed by Ms. Anderson May 27, 2013
    Top 1000 Reviewer  -   View all my reviews (1)

    No projectionist!

    We tried to go watch Fast and Furious on 27th May at East Rand Mall , the 9.15 show. When we arrived we were asked not to buy tickets quite yet because the projectionist had not turned up yet. We were informed that the manager said the movie would start 30 mins later than advertised. I asked if this was a definite 30 min wait only to which the reply was yes. Needless to say upon return 30 mins later, still no movies and still no idea when it would commence. If I was told at the start that no one had a clue what was going on we could have gone to watch the movie at Emperors instead of wasting time ERM....Thanks for wasting my time.
    O

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    We live in Tzaneen and the nearest Sterkinekor is an hour and a half away through a mountainous road. Anyways, we set off on a journey to watch fast and furious 6 with my 2 boys.You can imagine the excitement and enthusiasm but when we got to the theatre it turned to SNOT and TEARS.My 13 yr old was allowed to watch the movie and my 10 yr old was not.We explained to the lady checking the tickets (we were allowed to purchase our tickets)that we had come a long way and have nobody else to le leave him with - but she was hearing nothing!So my older son and I went in and my hubby had to resort to keeping my 10 yr old busy.IMAGINE MY DISGUST ON LEAVING THE THEATRE AND SEEING ANOTHER FAMILY WITH WHAT LOOKED LIKE A 6 YEAR OLD!!!Why were they allowed in???Did they pay a bribe - which seems to be the norm for everything these days?I am so infuriated.We will no longer go to movies-rather wait for DSTV to bring it out on box office.Your double standards are PATHETIC and DISGUSTING!!!And your staff go on as is they are the directors and producers of the movies-they are doing us a favour!CATCH A WAKE UP - WE ARE THE CUSTOMERS AND SHOULD ALL BE GIVEN THE SAME TREATMENT!!!
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    Halima Gouse Reviewed by Halima Gouse May 26, 2013
    Top 1000 Reviewer  -   View all my reviews (1)

    DISGUSTED AT DOUBLE STANDARDS

    We live in Tzaneen and the nearest Sterkinekor is an hour and a half away through a mountainous road. Anyways, we set off on a journey to watch fast and furious 6 with my 2 boys.You can imagine the excitement and enthusiasm but when we got to the theatre it turned to SNOT and TEARS.My 13 yr old was allowed to watch the movie and my 10 yr old was not.We explained to the lady checking the tickets (we were allowed to purchase our tickets)that we had come a long way and have nobody else to le leave him with - but she was hearing nothing!So my older son and I went in and my hubby had to resort to keeping my 10 yr old busy.IMAGINE MY DISGUST ON LEAVING THE THEATRE AND SEEING ANOTHER FAMILY WITH WHAT LOOKED LIKE A 6 YEAR OLD!!!Why were they allowed in???Did they pay a bribe - which seems to be the norm for everything these days?I am so infuriated.We will no longer go to movies-rather wait for DSTV to bring it out on box office.Your double standards are PATHETIC and DISGUSTING!!!And your staff go on as is they are the directors and producers of the movies-they are doing us a favour!CATCH A WAKE UP - WE ARE THE CUSTOMERS AND SHOULD ALL BE GIVEN THE SAME TREATMENT!!!

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    Hi, my son was all excited about the release of the new fast and furious, but his excitement turned to disappointment when he being ten at the time was not allowed into the cinema because of the age restriction of thirteen on the movie. Ster kinekor' gateway's rude staff refused to allow numerous kids into he cinema resulting in the parents not watching the movie as well, and a loss in sales. I have now resorted to buying a pirated copy because my son cannot watch it at a local cinema. Sorry to say that ster kinekor will loose thousands of customers for the same reason. I think it's a parents own responsibility as to what heir kids watch. Don't blame and point fingers when the pirate DVD sales go up.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Monica Reviewed by Monica May 25, 2013
    Top 1000 Reviewer  -   View all my reviews (1)

    Now forced to buy pirated movies

    Hi, my son was all excited about the release of the new fast and furious, but his excitement turned to disappointment when he being ten at the time was not allowed into the cinema because of the age restriction of thirteen on the movie. Ster kinekor' gateway's rude staff refused to allow numerous kids into he cinema resulting in the parents not watching the movie as well, and a loss in sales. I have now resorted to buying a pirated copy because my son cannot watch it at a local cinema. Sorry to say that ster kinekor will loose thousands of customers for the same reason. I think it's a parents own responsibility as to what heir kids watch. Don't blame and point fingers when the pirate DVD sales go up.

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    They always show the best movies and have good facilities.
    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    4.0
    Helpfullness of Staff 
     
    3.0
    Dale Goodwin Reviewed by Dale Goodwin May 14, 2013
    Top 50 Reviewer  -   View all my reviews (160)

    Top Quality

    They always show the best movies and have good facilities.

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    It is now three weeks in row that my wife nad i have attended your movies at Cape Gate and I am sorry to say, the toilets with emphasis on the ladies toilets are a disgrace,My wife is to scared to use some of thyem as it would sem that something in these toilets has frightened the cleaners as well.Can somebody please do something about the problem, who is supposed to be checking on tehse things????
    Overall Rating 
     
    1.8
    Time in Ticketing Queue 
     
    2.0
    Time in Refreshments Queue 
     
    2.0
    Cleaniness 
     
    1.0
    Helpfullness of Staff 
     
    2.0
    carl Reviewed by carl May 13, 2013
    Top 1000 Reviewer  -   View all my reviews (1)

    cleanliness

    It is now three weeks in row that my wife nad i have attended your movies at Cape Gate and I am sorry to say, the toilets with emphasis on the ladies toilets are a disgrace,My wife is to scared to use some of thyem as it would sem that something in these toilets has frightened the cleaners as well.Can somebody please do something about the problem, who is supposed to be checking on tehse things????

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    We go to the movies at least once a week. (Eastgate) This "Happy place" turned out to be "we-add-to-your-stress-place". It has happened EVERY time the past three months, that the people at the ticket counter are just not there to sell tickets and you have to use the self help stations, which are too often off-line...back to the ticket counter, where (hopefully) one guy has now appeared from somewhere..and then he doesn't have change. Or he books you for the wrong time...(Have I mentioned that it appears to be an enormous favour he is doing you to BE at the ticket counter???) Once in the theatre (upset after your experience just to get there), the film is either starting late or not at all and you have to go look for a staff member to make them aware of the fact). Our last experience on 21 April 2013 at Eastgate, was that the film was not aligned and we had to watch 20 minutes of the film on a "divided" screen. We also went to see PARKER the week before and had to watch a "STRIPY" film for a long time, until the film burnt and we had to wait for them to fix the film before we could continue to watch it. Everybody in the theatre had to make such a commotion, before the manager made the effort to come there and apologize. We spend so much money every week at the "used-to-be-happy-place" that we are considering to rather wait for the blu ray dvd's to come out and watch it in the comfort of our own home, enjoying a better variety of snacks we bought for a much cheaper price. STER KINEKOR EASTGATE JUST IS NOT WORTH GOING TO ANYMORE. TOTALLY INCOMPITENT STAFF THERE! AND I DARE YOU TO REPLY TO THIS COMMENT...IF YOU READ IT AT ALL AND CARE AT ALL STER KINEKOR...!
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    Mari Bickerton Reviewed by Mari Bickerton April 26, 2013
    Top 500 Reviewer  -   View all my reviews (2)

    Olympus has fallen

    We go to the movies at least once a week. (Eastgate) This "Happy place" turned out to be "we-add-to-your-stress-place". It has happened EVERY time the past three months, that the people at the ticket counter are just not there to sell tickets and you have to use the self help stations, which are too often off-line...back to the ticket counter, where (hopefully) one guy has now appeared from somewhere..and then he doesn't have change. Or he books you for the wrong time...(Have I mentioned that it appears to be an enormous favour he is doing you to BE at the ticket counter???) Once in the theatre (upset after your experience just to get there), the film is either starting late or not at all and you have to go look for a staff member to make them aware of the fact). Our last experience on 21 April 2013 at Eastgate, was that the film was not aligned and we had to watch 20 minutes of the film on a "divided" screen. We also went to see PARKER the week before and had to watch a "STRIPY" film for a long time, until the film burnt and we had to wait for them to fix the film before we could continue to watch it. Everybody in the theatre had to make such a commotion, before the manager made the effort to come there and apologize. We spend so much money every week at the "used-to-be-happy-place" that we are considering to rather wait for the blu ray dvd's to come out and watch it in the comfort of our own home, enjoying a better variety of snacks we bought for a much cheaper price. STER KINEKOR EASTGATE JUST IS NOT WORTH GOING TO ANYMORE. TOTALLY INCOMPITENT STAFF THERE! AND I DARE YOU TO REPLY TO THIS COMMENT...IF YOU READ IT AT ALL AND CARE AT ALL STER KINEKOR...!

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    Somehow Ster Kinekor at Cape Gate is a disaster
    The staff at the ticket counter are extremely incompetent
    There are ALWAYS long ques waiting and it moves VERY slowly
    The refreshment counter is exactly the same.
    After waiting in the que for 45 min to purchase a ticket for the movie, we went to the refreshment counter. There was nobody at the counter. We waited for approximately another 15 min and then I started walking into the back of the refreshment area. All the staff were at the back chatting and one lady shouted at me "we will open just now, you must wait in the que". I immediately walked to the manager's office to complain but there was no access to the manager's office. It was locked. When eventually someone came out, it was explained that they were counting money.
    Having to accept this, I explained about our problems etcetera and the person (not sure if it was the manager) advised me that he will investigate.
    Since then, the problem has not been solved. We have been to Cape Gate on numerous occasions but the problem seem to remain. Maybe Ster Kinekor HO should investigate ???
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleaniness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    Alta Labuschagne Reviewed by Alta Labuschagne November 07, 2011
    Top 100 Reviewer  -   View all my reviews (20)

    Cape Gate Disaster

    Somehow Ster Kinekor at Cape Gate is a disaster
    The staff at the ticket counter are extremely incompetent
    There are ALWAYS long ques waiting and it moves VERY slowly
    The refreshment counter is exactly the same.
    After waiting in the que for 45 min to purchase a ticket for the movie, we went to the refreshment counter. There was nobody at the counter. We waited for approximately another 15 min and then I started walking into the back of the refreshment area. All the staff were at the back chatting and one lady shouted at me "we will open just now, you must wait in the que". I immediately walked to the manager's office to complain but there was no access to the manager's office. It was locked. When eventually someone came out, it was explained that they were counting money.
    Having to accept this, I explained about our problems etcetera and the person (not sure if it was the manager) advised me that he will investigate.
    Since then, the problem has not been solved. We have been to Cape Gate on numerous occasions but the problem seem to remain. Maybe Ster Kinekor HO should investigate ???

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