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Reviewed by Lauren
 
5.0
Reviewed by Chris-Leigh Slavers
 
1.5
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Home Entertainment Cinemas Ster Kinekor (Head Office)

Ster Kinekor (Head Office) Hot

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Ster Kinekor (Head Office)
 
2.3 (56 Reviews)

    Ster Kinekor (Head Office) http://www.yowzit.com/za/cinemas/1483-ster-ki...
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywi...
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    Ster Kinekor (Head Office) in Johannesburg
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywide with over 400 screens and 60,000 seats.

    Reviews for Ster Kinekor (Head Office)

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    Average user rating from: 56 user(s)

    Overall Rating 
     
    2.3
    Time in Ticketing Queue 
     
    2.5  (56)
    Time in Refreshments Queue 
     
    2.1  (56)
    Cleanliness 
     
    2.5  (56)
    Helpfullness of Staff 
     
    2.0  (56)
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    Ratings (the higher the better)
    • Time in Ticketing Queue
    • Time in Refreshments Queue
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    • Helpfullness of Staff
    Comments
    I registered about a month ago but every time i go for a movie my card doesnt work i am not even earning the points i am supposed to when i joined the said it will work after 24 hrs but upto now i dont know if it will eber work
    Overall Rating 
     
    3.5
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    3.0
    Tapiwa Reviewed by Tapiwa February 07, 2017
    Top 50 Reviewer  -   View all my reviews (1)

    Membership problems

    I registered about a month ago but every time i go for a movie my card doesnt work i am not even earning the points i am supposed to when i joined the said it will work after 24 hrs but upto now i dont know if it will eber work

    Was this review helpful to you? 
    To whom it may concern

    I would like to make a formal complaint towards Brooklyn mall ster kinekor after the absolutely shocking service that was received on the 2nd of February 2017.

    On the above mentioned date myself and four friends went to the Brooklyn ster kinekor to have an enjoyable evening out and watch the 20:00 showing of Split.

    Since we were friends wanting to buy five tickets sitting together we decided that we would like to make use of the employee manned counter in order to ensure that we would be able to sit together and no problems would be incurred. Little to our belief more problems were incurred then one could have expected.

    On wanting to paid for the 5 tickets the employee Letsholo Komane then told us we were not allowed to pay for the 5 tickets individually as we did not explicitly tell him this at the start and thus it was "our problem" and "our fault" and we needed to pay for the ticket with one transaction. On explanation that we were unaware that we needed to explicitly explain to the employee (whose job it is to run the counter and enquire about these types of matters prior to having started the transaction that each individual ticket needed to be paid individually) he took no note of this and became extremely unpleasant. The said employee then told us we need to pay with one card transaction and that it was our fault and that he would not help us further on the matter. We then tried to rationally again explain to the employee we were unaware of this and it was an accident and could the problem please be adjusted and the payment process be restarted so that no further problems would persist. He then started to be disrespectful and belittle us, conducting himself extremely unprofessionally. He became aggressive and each of us were shocked at how one of your employees could talk to a customer like that! On stating that in business one must conduct themselves in such a way that the customer is always right, his response was rudely: "well I don't work like that". By this time the couple waiting in line behind us were even shocked at his behaviour!

    Due to this I then requested for the manager who was Edwin Sono. I explained the situation to him, he then spoke to the employee and no better treatment of the situation was taken. The manager was passive and simply looked like he no clue about how to handle the situation. The manager also at no point took responsibility or apologized for his employees conduct and treatment towards a customer and more importantly his conduct towards the three female friends that were present. The employee also at no point apologised.

    Ster kinekor brand is that of "great moments at their greatest". All I can report is possibly changing that slogan to "terrible moments for you to experience.:

    I will make sure in future instances where a cinema will be used that I will not only avoid Brooklyn ster kinekor but that of the ster kinekor brand as a whole. It was more than disappointing to be treated so unprofessionally by your staff and I will make all my colleagues and friends aware of this, warning them against ever using your cinemas again.

    Regards
    Justin vieira
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Justin Reviewed by Justin February 03, 2017
    Top 50 Reviewer  -   View all my reviews (1)

    Disgusting and disrespectful service

    To whom it may concern

    I would like to make a formal complaint towards Brooklyn mall ster kinekor after the absolutely shocking service that was received on the 2nd of February 2017.

    On the above mentioned date myself and four friends went to the Brooklyn ster kinekor to have an enjoyable evening out and watch the 20:00 showing of Split.

    Since we were friends wanting to buy five tickets sitting together we decided that we would like to make use of the employee manned counter in order to ensure that we would be able to sit together and no problems would be incurred. Little to our belief more problems were incurred then one could have expected.

    On wanting to paid for the 5 tickets the employee Letsholo Komane then told us we were not allowed to pay for the 5 tickets individually as we did not explicitly tell him this at the start and thus it was "our problem" and "our fault" and we needed to pay for the ticket with one transaction. On explanation that we were unaware that we needed to explicitly explain to the employee (whose job it is to run the counter and enquire about these types of matters prior to having started the transaction that each individual ticket needed to be paid individually) he took no note of this and became extremely unpleasant. The said employee then told us we need to pay with one card transaction and that it was our fault and that he would not help us further on the matter. We then tried to rationally again explain to the employee we were unaware of this and it was an accident and could the problem please be adjusted and the payment process be restarted so that no further problems would persist. He then started to be disrespectful and belittle us, conducting himself extremely unprofessionally. He became aggressive and each of us were shocked at how one of your employees could talk to a customer like that! On stating that in business one must conduct themselves in such a way that the customer is always right, his response was rudely: "well I don't work like that". By this time the couple waiting in line behind us were even shocked at his behaviour!

    Due to this I then requested for the manager who was Edwin Sono. I explained the situation to him, he then spoke to the employee and no better treatment of the situation was taken. The manager was passive and simply looked like he no clue about how to handle the situation. The manager also at no point took responsibility or apologized for his employees conduct and treatment towards a customer and more importantly his conduct towards the three female friends that were present. The employee also at no point apologised.

    Ster kinekor brand is that of "great moments at their greatest". All I can report is possibly changing that slogan to "terrible moments for you to experience.:

    I will make sure in future instances where a cinema will be used that I will not only avoid Brooklyn ster kinekor but that of the ster kinekor brand as a whole. It was more than disappointing to be treated so unprofessionally by your staff and I will make all my colleagues and friends aware of this, warning them against ever using your cinemas again.

    Regards
    Justin vieira

    Was this review helpful to you? 
    Attended the 10.45 show on Tuesday. Was appalled at the poor stock of refreshments. No popcorn? That really spoiled the movie experience for me.
    Really should be attended to. Why have late shows if it's too much effort to make a new batch of popcorn.
    Overall Rating 
     
    3.8
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    4.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    1.0
    D.  Choglé Reviewed by D. Choglé January 06, 2017
    View all my reviews (1)

    Ster Kinekor Parow

    Attended the 10.45 show on Tuesday. Was appalled at the poor stock of refreshments. No popcorn? That really spoiled the movie experience for me.
    Really should be attended to. Why have late shows if it's too much effort to make a new batch of popcorn.

    Was this review helpful to you? 
    We went to watch a movie at Ster-Kinikor Cine 1 at Mall at Carnival on 27 Dec.2016 @ 14h30. It was a "Full House" and to then discover the aircon was not working was one of the most unpleasant movie experiences ever.
    I reported this to the on duty manager (a lady) who calmly responded to me that "Yes" they were aware of the situation and that it was reported to the "Centre Management". Surely.... this cannot be acceptable - My watch has a thermometer and I measured the temperature to be 33 degrees with sweat pouring down my back. Why is this Cine 1 not shut down for the period while you were waiting for the aircon to be repaired??

    Secondly - There is a huge dirty mark on the silver screen that is totally irritating - Can this also please be cleaned.
    Overall Rating 
     
    2.0
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    Fanie Coetzee Reviewed by Fanie Coetzee December 27, 2016
    View all my reviews (1)

    Ster-Kinikor – Mall at Carnival Cine1 Not working

    We went to watch a movie at Ster-Kinikor Cine 1 at Mall at Carnival on 27 Dec.2016 @ 14h30. It was a "Full House" and to then discover the aircon was not working was one of the most unpleasant movie experiences ever.
    I reported this to the on duty manager (a lady) who calmly responded to me that "Yes" they were aware of the situation and that it was reported to the "Centre Management". Surely.... this cannot be acceptable - My watch has a thermometer and I measured the temperature to be 33 degrees with sweat pouring down my back. Why is this Cine 1 not shut down for the period while you were waiting for the aircon to be repaired??

    Secondly - There is a huge dirty mark on the silver screen that is totally irritating - Can this also please be cleaned.

    Was this review helpful to you? 
    I cannot believe Ser-Kinekor's blatant disregard and stonewalling of loyal customers. As a result of queue chaos at the Tygervalley cinema on Saturday evening, I left my Nedbank card and keys on the ticket counter. I live far away from Tygervalley. I have phoned the general helpline at least 6 times since then and they have given me the cinema's phone numbers, one of which doesn't exist and the other two go straight to voicemail. I've left numerous urgent messages and nobody has responded. The Mall's security office has personally sent someone to the cinema to ask them to return my calls... nix! And the SK head office number in Jhb has remained engaged for 2 days! This is REALLY BAD!!!
    Vivian van der Merwe.
    Stellenbosch.
    Overall Rating 
     
    1.5
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    Vivian van der Merwe Reviewed by Vivian van der Merwe December 08, 2016
    View all my reviews (1)

    REALLY BAD customer service!

    I cannot believe Ser-Kinekor's blatant disregard and stonewalling of loyal customers. As a result of queue chaos at the Tygervalley cinema on Saturday evening, I left my Nedbank card and keys on the ticket counter. I live far away from Tygervalley. I have phoned the general helpline at least 6 times since then and they have given me the cinema's phone numbers, one of which doesn't exist and the other two go straight to voicemail. I've left numerous urgent messages and nobody has responded. The Mall's security office has personally sent someone to the cinema to ask them to return my calls... nix! And the SK head office number in Jhb has remained engaged for 2 days! This is REALLY BAD!!!
    Vivian van der Merwe.
    Stellenbosch.

    Was this review helpful to you? 
    Hi can someone help me with my login and password on the new app? I loved the old app and I have trying to login into the new app my previous username and password does not work on the new app.
    Overall Rating 
     
    4.5
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    5.0
    Pavlos Pavlou Reviewed by Pavlos Pavlou November 23, 2016
    View all my reviews (1)

    Mr

    Hi can someone help me with my login and password on the new app? I loved the old app and I have trying to login into the new app my previous username and password does not work on the new app.

    Was this review helpful to you? 
    2 weeks later and im still waiting for a response????


    From: Ahmed Salie
    Sent: Monday 24 October 2016 01:18 PM
    To: [email protected];
    Cc: [email protected]'
    Subject: FW: 20160729 _Ster Kinekor Centurion_16/636177_ N Suliman - Incident : 28-04-2016

    Good day,

    I have reviewed the comments below and have come to the decision that I do not accept your below confirmation of non-negligence.

    As a service provider, your duty is to provide safe and non-defective equipment for use for your clients. You have failed to provide a basic safety regulation and this matter cannot go unnoticed.

    My son was below this self-service terminal when it fell on top of him, if he was seriously injured due to the negligence of the safety control’s within the space I would have been left with an injured son and confirmation as per below that you were not negligent, something I can certainly not accept.

    I am not pleased with your response below as there was no apology even received for the incident that occurred.

    I will not allow you to have this kind of attitude to safety failures within your company. The fact that a “commercial decision” has been made without accepting liability proves that you do not care about the clients you keep.

    I will request that the manager contact me regarding this matter before I take this further. I will provide you with 4 workings for a response.

    My contact details are 0832122557.

    Regards


    From: Brokingservicescp Marsh [mailto:[email protected]]
    Sent: Friday 29 July 2016 02:36 PM
    To: [email protected]
    Subject: 20160729 _Ster Kinekor Centurion_16/636177_ N Suliman - Incident : 28-04-2016

    “Without Prejudice”


    Marsh’s Claim Number: 15/636177
    SHA’s Claim Number: 1000/37372/40

    Dear Madam

    Refer to the above incident.

    From the information gathered it seems that our client is not negligent. Our client has made a commercial decision to pay your claim as an ex-gratia payment without accepting any liability.


    Should you accept this offer kindly complete and return the attached release and bank indemnity forms to us with legible copy of your ID document & proof of banking details / cancelled cheque


    Trust all is in order.


    Thank you



    Kind Regards,
    Brenda Parimal | Claims Services Consultant
    Marsh Africa l Commercial Practice
    Co. Reg No 1999/000348/07
    FSB/FSP: 8414
    Cnr 5th Street & Fredman Drive, Entrance 1
    Building 1, Alice Lane, Sandton, 2196
    Private Bag X14, Benmore, 2010
    Tel +27 11 060 7469 l Fax +27 086 623 8571
    [email protected]
    www.marsh-africa.com

    Marsh is committed to transformation and is a verified Level 2 B-BBEE Contributor
    and Value Adding Vendor as per the Financial Sector Code



    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Ahmed Reviewed by Ahmed November 03, 2016
    View all my reviews (1)

    Bad service

    2 weeks later and im still waiting for a response????


    From: Ahmed Salie
    Sent: Monday 24 October 2016 01:18 PM
    To: [email protected];
    Cc: [email protected]'
    Subject: FW: 20160729 _Ster Kinekor Centurion_16/636177_ N Suliman - Incident : 28-04-2016

    Good day,

    I have reviewed the comments below and have come to the decision that I do not accept your below confirmation of non-negligence.

    As a service provider, your duty is to provide safe and non-defective equipment for use for your clients. You have failed to provide a basic safety regulation and this matter cannot go unnoticed.

    My son was below this self-service terminal when it fell on top of him, if he was seriously injured due to the negligence of the safety control’s within the space I would have been left with an injured son and confirmation as per below that you were not negligent, something I can certainly not accept.

    I am not pleased with your response below as there was no apology even received for the incident that occurred.

    I will not allow you to have this kind of attitude to safety failures within your company. The fact that a “commercial decision” has been made without accepting liability proves that you do not care about the clients you keep.

    I will request that the manager contact me regarding this matter before I take this further. I will provide you with 4 workings for a response.

    My contact details are 0832122557.

    Regards


    From: Brokingservicescp Marsh [mailto:[email protected]]
    Sent: Friday 29 July 2016 02:36 PM
    To: [email protected]
    Subject: 20160729 _Ster Kinekor Centurion_16/636177_ N Suliman - Incident : 28-04-2016

    “Without Prejudice”


    Marsh’s Claim Number: 15/636177
    SHA’s Claim Number: 1000/37372/40

    Dear Madam

    Refer to the above incident.

    From the information gathered it seems that our client is not negligent. Our client has made a commercial decision to pay your claim as an ex-gratia payment without accepting any liability.


    Should you accept this offer kindly complete and return the attached release and bank indemnity forms to us with legible copy of your ID document & proof of banking details / cancelled cheque


    Trust all is in order.


    Thank you



    Kind Regards,
    Brenda Parimal | Claims Services Consultant
    Marsh Africa l Commercial Practice
    Co. Reg No 1999/000348/07
    FSB/FSP: 8414
    Cnr 5th Street & Fredman Drive, Entrance 1
    Building 1, Alice Lane, Sandton, 2196
    Private Bag X14, Benmore, 2010
    Tel +27 11 060 7469 l Fax +27 086 623 8571
    [email protected]
    www.marsh-africa.com

    Marsh is committed to transformation and is a verified Level 2 B-BBEE Contributor
    and Value Adding Vendor as per the Financial Sector Code



    Was this review helpful to you? 
    For the last 4 weeks all the theatres and foyer in the commercial side of Ster Kinekor Brooklyn has no air-conditioning. Tonight again in the main cinema 1, they had a measly little fan at the entrance to the theatre???? How long does it take to fix an air-conditioning system?? Last week in cinema 8 there was a bonus – two fans in the front of the theatre!!! How can they sell tickets to the public and then expect them to sit in a sauna????

    Secondly, the men’s toilets are stinking so much that I could not enter it. Two other gentlemen also turned around and hurried out of the stench! It is not a once of experience but has been so far many months. The staff just pulls up their shoulders when you complain about it.

    Is this the standard that we must get used to at Ster Kinekor Brooklyn????
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Reviewed by Manus October 28, 2016

    Bad infrastructure

    For the last 4 weeks all the theatres and foyer in the commercial side of Ster Kinekor Brooklyn has no air-conditioning. Tonight again in the main cinema 1, they had a measly little fan at the entrance to the theatre???? How long does it take to fix an air-conditioning system?? Last week in cinema 8 there was a bonus – two fans in the front of the theatre!!! How can they sell tickets to the public and then expect them to sit in a sauna????

    Secondly, the men’s toilets are stinking so much that I could not enter it. Two other gentlemen also turned around and hurried out of the stench! It is not a once of experience but has been so far many months. The staff just pulls up their shoulders when you complain about it.

    Is this the standard that we must get used to at Ster Kinekor Brooklyn????

    Was this review helpful to you? 
    Good Morning

    I need to know why the booking on internet site has a problem . One can only get to where the seating is booked, but you cannot get past that point. As I am not close to a cinema I prefer booking my ticket and paying on the internet . Kindly look into the problem urgently.

    Thank you

    My ratings was not based on anything as I needed to give my comment about the site booking


    Regards
    AvRooyen
    Overall Rating 
     
    4.5
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    5.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    5.0
    ADRIETTE Reviewed by ADRIETTE September 27, 2016
    View all my reviews (1)

    making a booking

    Good Morning

    I need to know why the booking on internet site has a problem . One can only get to where the seating is booked, but you cannot get past that point. As I am not close to a cinema I prefer booking my ticket and paying on the internet . Kindly look into the problem urgently.

    Thank you

    My ratings was not based on anything as I needed to give my comment about the site booking


    Regards
    AvRooyen

    Was this review helpful to you? 
    I've never seen such a rude ignorant bad service from the ster kinekor cinema,we were completely ignored and the guy Stephen stood with his arms folded like we're going to ask for food or something ,he looked away and it was the worse experience of my life, he never acknowledged us there were 2 customers who came after us they were treated nicely by him,i don't know why he undermined us, I wouldn't recommend any1 to go watch movies at the mall of Africa bad bad bad!!!!
    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    5.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    1.0
    Portia Reviewed by Portia August 31, 2016
    View all my reviews (1)

    bad service

    I've never seen such a rude ignorant bad service from the ster kinekor cinema,we were completely ignored and the guy Stephen stood with his arms folded like we're going to ask for food or something ,he looked away and it was the worse experience of my life, he never acknowledged us there were 2 customers who came after us they were treated nicely by him,i don't know why he undermined us, I wouldn't recommend any1 to go watch movies at the mall of Africa bad bad bad!!!!

    Was this review helpful to you? 
    To whom it may concern.
    We are at the ster kinekor almost every tuesday at the prestige section. I have complained once before about the cleanliness of the cinema nobody got back to me.

    Today my husband and i are at the movies again straight after work. We are hungry & tired but still showing our support to the cinema at the mall of africa. We tried ordering pizza from your menu but were told that this is not available yet. This has been on the menu since may yet it still says coming soon. Last week we watched bad moms also on a tuesday. While we were watching this movie 4 ladies in the front row of us had pizzas brought in for them by ypur staff.
    How is this possible that the pizza menu is only available for certain people. Quite frankly your platters are too expensive for what we get our. They are mini meals. Not worth the money. And yet we ask about the pizza menu and your staff still say this is not available. If this is so hard for the staff at ster kinekor to serve us. Then allow people to bring in their own food as we are coming straight from work. Please look into this.

    Thanks michelle
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Michelle Reviewed by Michelle August 30, 2016
    View all my reviews (1)

    Mrs

    To whom it may concern.
    We are at the ster kinekor almost every tuesday at the prestige section. I have complained once before about the cleanliness of the cinema nobody got back to me.

    Today my husband and i are at the movies again straight after work. We are hungry & tired but still showing our support to the cinema at the mall of africa. We tried ordering pizza from your menu but were told that this is not available yet. This has been on the menu since may yet it still says coming soon. Last week we watched bad moms also on a tuesday. While we were watching this movie 4 ladies in the front row of us had pizzas brought in for them by ypur staff.
    How is this possible that the pizza menu is only available for certain people. Quite frankly your platters are too expensive for what we get our. They are mini meals. Not worth the money. And yet we ask about the pizza menu and your staff still say this is not available. If this is so hard for the staff at ster kinekor to serve us. Then allow people to bring in their own food as we are coming straight from work. Please look into this.

    Thanks michelle

    Was this review helpful to you? 
    I booked tickets for myself and a friend via the Internet to see 'Bad Moms' at the Cradlestone Mall Primier Lounge on Saturday 20th. When reading more about the review of the movie we chose not to see it as we then realized that is was not a suitable movie and not in good taste. I visited the Cradlestone Ster Kinekor at 9 as our show was to start at 9:45. There a kind young man assisted me and referred me to the manager for the day. I explained the situation and she said I should not print the tickets but call the customer care line & that my tickets would be refunded. What she did not mentuin that this should be done before the show started (training). I then called the customer care line later the and the lady was kind and helpful but assured me that no refund could be done after the show had started (she referred me to the terms & conditions). I hope this information can assist with training & assisting future clients.
    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    4.0
    Marina Erasmus Reviewed by Marina Erasmus August 20, 2016
    View all my reviews (1)

    Training needed

    I booked tickets for myself and a friend via the Internet to see 'Bad Moms' at the Cradlestone Mall Primier Lounge on Saturday 20th. When reading more about the review of the movie we chose not to see it as we then realized that is was not a suitable movie and not in good taste. I visited the Cradlestone Ster Kinekor at 9 as our show was to start at 9:45. There a kind young man assisted me and referred me to the manager for the day. I explained the situation and she said I should not print the tickets but call the customer care line & that my tickets would be refunded. What she did not mentuin that this should be done before the show started (training). I then called the customer care line later the and the lady was kind and helpful but assured me that no refund could be done after the show had started (she referred me to the terms & conditions). I hope this information can assist with training & assisting future clients.

    Was this review helpful to you? 
    To whom it may concern,

    The first show starts at 9am today, but employees only open the cinema at 9am.

    Than means 30+ people are queuing outside to book tickets for the 9am movie, the same 30+ people are all going to queue for refreshments (bare in mind the movie starts at 9am ), the same people are queueing to get inside the movie cinema as there are no employee stationed at the entry point to scan the tickets. Now when we get in, 20minutes later ster Kinekor employees are still busy cleaning the cinema. Now when we finally get in we have missed all the trailers, we are dealing with incompetent and lazy aaaand rude employees and we (paying customers) are all flustered and dissatisfied.

    An experience that was supposed to be a good start to the morning turns the entire day upside down. Why am I, the paying customer, inconvenienced? Is it worth the money?

    Regards,
    Severely disappointed paying customer.

    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Richard Marietta Reviewed by Richard Marietta August 09, 2016
    View all my reviews (1)

    Ster Kinekor -East Rand Mall

    To whom it may concern,

    The first show starts at 9am today, but employees only open the cinema at 9am.

    Than means 30+ people are queuing outside to book tickets for the 9am movie, the same 30+ people are all going to queue for refreshments (bare in mind the movie starts at 9am ), the same people are queueing to get inside the movie cinema as there are no employee stationed at the entry point to scan the tickets. Now when we get in, 20minutes later ster Kinekor employees are still busy cleaning the cinema. Now when we finally get in we have missed all the trailers, we are dealing with incompetent and lazy aaaand rude employees and we (paying customers) are all flustered and dissatisfied.

    An experience that was supposed to be a good start to the morning turns the entire day upside down. Why am I, the paying customer, inconvenienced? Is it worth the money?

    Regards,
    Severely disappointed paying customer.

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    HAD TO GET A REFUND FOR TICKETS AND LEAVE MY HUSBAND AND CHILDREN ALONE TO WATCH THE MOVIE AS I WAS TOLD
    MY SHOPPING TROLLEY CAN NOT GO IN AND STAND ON THE SIDE. WE HAD BOUGHT ALL OUR SNACKS AND DRINKS FROM YOUR KIOSK SO DID NOT TRY AND SNEAK IN FOOD AS I WAS ACCUSED OF.
    I WAS JUST NOT WILLING TO LEAVE MY TROLLEY IN THE BACK OFFICE AS REQUIRED.
    THE WOMAN CHECKING THE TICKETS WAS RUDE RIGHT AWAY AS WELL AS THE MANAGER.
    THEY WOULD RATHER REFUND ME AND SEE ME GO THEN ALLOW MY TROLLEY TO STAND ONE SIDE SOMEWHERE IN THE MOVIE HOUSE.
    WE HAVE BEEN SUPPORTING STER- KINEKOR FOR OVER 16 YEARS HERE IN POLOKWANE ALMOST WEEKLY.
    BUT WE ARE GETTING TIRED OF RUDE STAFF.( HAS HAPPENED NUMEROUS TIMES)
    SO THIS IS TO LET YOU KNOW THERE IS AN ATTITUDE PROBLEM AT THIS BRANCH,( MALL OF THE NORTH) SORT IT OR NOT , WE HAVE DECIDED TO
    STOP SUPPORTING AND PAYING TO BE TREATED BADLY.....

    Overall Rating 
     
    2.5
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    2.0
    GIGi Reviewed by GIGi July 07, 2016
    View all my reviews (1)

    rude staff and management

    HAD TO GET A REFUND FOR TICKETS AND LEAVE MY HUSBAND AND CHILDREN ALONE TO WATCH THE MOVIE AS I WAS TOLD
    MY SHOPPING TROLLEY CAN NOT GO IN AND STAND ON THE SIDE. WE HAD BOUGHT ALL OUR SNACKS AND DRINKS FROM YOUR KIOSK SO DID NOT TRY AND SNEAK IN FOOD AS I WAS ACCUSED OF.
    I WAS JUST NOT WILLING TO LEAVE MY TROLLEY IN THE BACK OFFICE AS REQUIRED.
    THE WOMAN CHECKING THE TICKETS WAS RUDE RIGHT AWAY AS WELL AS THE MANAGER.
    THEY WOULD RATHER REFUND ME AND SEE ME GO THEN ALLOW MY TROLLEY TO STAND ONE SIDE SOMEWHERE IN THE MOVIE HOUSE.
    WE HAVE BEEN SUPPORTING STER- KINEKOR FOR OVER 16 YEARS HERE IN POLOKWANE ALMOST WEEKLY.
    BUT WE ARE GETTING TIRED OF RUDE STAFF.( HAS HAPPENED NUMEROUS TIMES)
    SO THIS IS TO LET YOU KNOW THERE IS AN ATTITUDE PROBLEM AT THIS BRANCH,( MALL OF THE NORTH) SORT IT OR NOT , WE HAVE DECIDED TO
    STOP SUPPORTING AND PAYING TO BE TREATED BADLY.....

    Was this review helpful to you? 
    this is my 4th complaint with Cavendish in Claremont Cape town and to date nobody makes effort to even try and rectify the wrongs after all why should not like you need us we are merely a drop in the ocean of people that support ster kinekor so the minority does not matter as lonfg as you still make millions what should you really care.
    South Africa dont really need to care about customer service it all part of everyday.
    i want the CEO to make contact with me have no time for empty promises and management that cannot even make a decision,so Fiaz Mohamed here is a challenge for you make contact.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Gasan Reviewed by Gasan June 07, 2016
    View all my reviews (1)

    Bad Service

    this is my 4th complaint with Cavendish in Claremont Cape town and to date nobody makes effort to even try and rectify the wrongs after all why should not like you need us we are merely a drop in the ocean of people that support ster kinekor so the minority does not matter as lonfg as you still make millions what should you really care.
    South Africa dont really need to care about customer service it all part of everyday.
    i want the CEO to make contact with me have no time for empty promises and management that cannot even make a decision,so Fiaz Mohamed here is a challenge for you make contact.

    Was this review helpful to you? 
     
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