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Ster Kinekor (Head Office) Hot

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Ster Kinekor (Head Office)
 
2.2 (33 Reviews)

    Ster Kinekor (Head Office) http://www.yowzit.com/za/cinemas/1483-ster-ki...
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywi...
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    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywide with over 400 screens and 60,000 seats.

    User reviews

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    Average user rating from: 33 user(s)

    Overall Rating 
     
    2.2
    Time in Ticketing Queue 
     
    2.5  (33)
    Time in Refreshments Queue 
     
    1.9  (33)
    Cleanliness 
     
    2.4  (33)
    Helpfullness of Staff 
     
    2.0  (33)
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    Ratings (the higher the better)
    • Time in Ticketing Queue
    • Time in Refreshments Queue
    • Cleanliness
    • Helpfullness of Staff
    Comments
    my experience at the cinema at Carnival Mall was a pleasure, but nearly never happened. On the web site is says click on time to see the price. which doesn't happen. I then filled in the form for someone to contact me TWICE. lucky I never held my breath, as it never happened. I called the ticket line twice in the space of half an hour and as given different information on both occasions. we went and watched our movie last night.
    The "goodies' they had on sale on the tables didn't even relate to the movies showing - that was funny!

    this morning a guy from Snupit phoned and ask if I was sorted, when I said I had to chase around trying to get info, his comment was, oh ok but it's fine now.
    Wow SK I'm sure you can do better that this.


    Overall Rating 
     
    3.3
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    4.0
    Julie Lange Reviewed by Julie Lange June 26, 2015
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    Website

    my experience at the cinema at Carnival Mall was a pleasure, but nearly never happened. On the web site is says click on time to see the price. which doesn't happen. I then filled in the form for someone to contact me TWICE. lucky I never held my breath, as it never happened. I called the ticket line twice in the space of half an hour and as given different information on both occasions. we went and watched our movie last night.
    The "goodies' they had on sale on the tables didn't even relate to the movies showing - that was funny!

    this morning a guy from Snupit phoned and ask if I was sorted, when I said I had to chase around trying to get info, his comment was, oh ok but it's fine now.
    Wow SK I'm sure you can do better that this.


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    I was at Fourways Ster Kinekor last night - there has been no soap in both the men's & ladies toilets for atleast 2 months. After the movie I queried this, and the soap dispensers knobs are missing so you have to try to press a sharp plastic thing which releases a teardrop of soap and it painfull on the fingers. What is more disconcerting is that your staff that touch our food bought at the shop ie popcorn are working without washing their hands yuuuuuuuuuk?
    Overall Rating 
     
    2.3
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    2.0
    Deborah Reviewed by Deborah June 03, 2015
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    UNHYGENIC FACILITIES

    I was at Fourways Ster Kinekor last night - there has been no soap in both the men's & ladies toilets for atleast 2 months. After the movie I queried this, and the soap dispensers knobs are missing so you have to try to press a sharp plastic thing which releases a teardrop of soap and it painfull on the fingers. What is more disconcerting is that your staff that touch our food bought at the shop ie popcorn are working without washing their hands yuuuuuuuuuk?

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    How is it that 3D has taken over the view of enjoying a simple movie ........I mean ,not everyone is in to the whole 3D effect. eg my wife and I want to watch poltergeist and guess what , it is in 3D .WHY NOT MAKE ONE SECTION OF THE MOVIE HOUSE FOR MAIN VIEWING ONLY.I'm not sure what the appeal of 3D in movie theaters is, mostly because it degenerates the moviegoing experience. It turns it into a spectacle that takes away the focus of what's actually happening onscreen -- the story, the actors, the composition of the frame. It's a damn circus.
    Overall Rating 
     
    2.3
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    2.0
    NA-AEM Reviewed by NA-AEM May 28, 2015
    Last updated: May 28, 2015
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    THE STUPIDITY OF 3D

    How is it that 3D has taken over the view of enjoying a simple movie ........I mean ,not everyone is in to the whole 3D effect. eg my wife and I want to watch poltergeist and guess what , it is in 3D .WHY NOT MAKE ONE SECTION OF THE MOVIE HOUSE FOR MAIN VIEWING ONLY.I'm not sure what the appeal of 3D in movie theaters is, mostly because it degenerates the moviegoing experience. It turns it into a spectacle that takes away the focus of what's actually happening onscreen -- the story, the actors, the composition of the frame. It's a damn circus.

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    I would like to voice my disappointment and disgust in the poor service received at Waterfall mall Rustenburg. The movie Pitch perfect 2 was of the poorest quality. Sound and picture quality was not up to standard. Half the movie was a waste of time. The ladies at the front counter was rude and very unhelpful. I will do my best to tell every one. The issue is that there is always an issue at this movie house. No coldrink no ice no this no that.....
    Overall Rating 
     
    1.8
    Time in Ticketing Queue 
     
    2.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    unknown Reviewed by unknown May 28, 2015
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    paying for a move with pour sound and picture quality

    I would like to voice my disappointment and disgust in the poor service received at Waterfall mall Rustenburg. The movie Pitch perfect 2 was of the poorest quality. Sound and picture quality was not up to standard. Half the movie was a waste of time. The ladies at the front counter was rude and very unhelpful. I will do my best to tell every one. The issue is that there is always an issue at this movie house. No coldrink no ice no this no that.....

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    Myself and two other parties went to watch a movie at Ster Kinekor Cradlestone Mall where we experienced an issue with my card which I swiped twice, thinking the issue could be on my side my fiancé offered his card that was also swiped twice, trying to speed up the process my brother offered his card (black fnb) but was told his card was also declined despite the fact that he received a notification that the transaction went through. Upon this the cashier realized the issue and called the manager Silulami who then insisted my brother swipe his card again... He denied that there could be any issue with the machine and said we must bring our statements as proof to get a refund. In the meanwhile I paid cash and proceeded to watch the movie without an invoice because their printer had issues.
    This one transaction ended up being deducted once from my fiancé’s account and twice from my brother's. After almost three months no official reference could be provided by Ster Kinekor for the refunds that was done. My fiancé has received his but my brother is still waiting for the refund of 2 transactions that was deducted from his account.
    My first grievance is how there doesn't seem to be a procedure in place to check if Ster Kinekor's card machines might have an issue and how the customer is imminently tasked to swipe their card with the risk of double deduction which is then burdened with the process of providing proof to retrieve a refund. My second grievance is how the refund procedure is tardy and customer services non responsive and my third grievance is that we have received not one apology for this inconvenience caused by Ster Kineko's negligence.
    Overall Rating 
     
    2.5
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    Ansie Reviewed by Ansie May 25, 2015
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    Triple debit for one transaction

    Myself and two other parties went to watch a movie at Ster Kinekor Cradlestone Mall where we experienced an issue with my card which I swiped twice, thinking the issue could be on my side my fiancé offered his card that was also swiped twice, trying to speed up the process my brother offered his card (black fnb) but was told his card was also declined despite the fact that he received a notification that the transaction went through. Upon this the cashier realized the issue and called the manager Silulami who then insisted my brother swipe his card again... He denied that there could be any issue with the machine and said we must bring our statements as proof to get a refund. In the meanwhile I paid cash and proceeded to watch the movie without an invoice because their printer had issues.
    This one transaction ended up being deducted once from my fiancé’s account and twice from my brother's. After almost three months no official reference could be provided by Ster Kinekor for the refunds that was done. My fiancé has received his but my brother is still waiting for the refund of 2 transactions that was deducted from his account.
    My first grievance is how there doesn't seem to be a procedure in place to check if Ster Kinekor's card machines might have an issue and how the customer is imminently tasked to swipe their card with the risk of double deduction which is then burdened with the process of providing proof to retrieve a refund. My second grievance is how the refund procedure is tardy and customer services non responsive and my third grievance is that we have received not one apology for this inconvenience caused by Ster Kineko's negligence.

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    On 29.3.15 Myself and family came to watch a movie at Ster Kinekor in the Pramanade Mall , I had the most bad service ever , the Manager on duty Zukiswa. The till operator double debit from my account , where he had to just debit once.I then told the manager what has happen , she then told me that i must get a statement to so her proof , This was on my son birthday! I then walked in the mall to get a statement.I then came back to the manager to so her that her till operator has doubled debit of my account. She then told me that i will get my credit into my account with in 72 hours . Still NOTHING . I then called and resend another statement a week afer the 29.3.2015. Still nothing. I HAVE WASTED MY AIRTIME TO CALL , PETROL AND TIME , MY MONEY STILL NOT IN MY ACCOUNT !!!! there service was **** sorry for my lanuage.
    Overall Rating 
     
    2.5
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    Sufyaan Wilson Reviewed by Sufyaan Wilson April 21, 2015
    Last updated: April 22, 2015
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    Bad Service

    On 29.3.15 Myself and family came to watch a movie at Ster Kinekor in the Pramanade Mall , I had the most bad service ever , the Manager on duty Zukiswa. The till operator double debit from my account , where he had to just debit once.I then told the manager what has happen , she then told me that i must get a statement to so her proof , This was on my son birthday! I then walked in the mall to get a statement.I then came back to the manager to so her that her till operator has doubled debit of my account. She then told me that i will get my credit into my account with in 72 hours . Still NOTHING . I then called and resend another statement a week afer the 29.3.2015. Still nothing. I HAVE WASTED MY AIRTIME TO CALL , PETROL AND TIME , MY MONEY STILL NOT IN MY ACCOUNT !!!! there service was **** sorry for my lanuage.

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    I never experienced such unpleasant experience in a cinema before. My Boyfriend and I went to the Kenilworth Ster-Kinekor cinemas on Sunday 12th April. The service was pathetic unfriendly and limited staff for such a busy time slot. We sat down in the cinema and saw how filthy the place looked including the walls. Once the movie started we were glued to the screen to Fast 7 but i had myself having to leave the cinema because it felt like there was no ventilation. It was packed and extremely hot and no air con. We left the movies perspiring and walked outside in the ice cold. I'm very disappointed and i wouldn't want to experience that at the movies again.
    Overall Rating 
     
    2.0
    Time in Ticketing Queue 
     
    2.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    2.0
    Dominique Reviewed by Dominique April 13, 2015
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    Unpleasant Experience

    I never experienced such unpleasant experience in a cinema before. My Boyfriend and I went to the Kenilworth Ster-Kinekor cinemas on Sunday 12th April. The service was pathetic unfriendly and limited staff for such a busy time slot. We sat down in the cinema and saw how filthy the place looked including the walls. Once the movie started we were glued to the screen to Fast 7 but i had myself having to leave the cinema because it felt like there was no ventilation. It was packed and extremely hot and no air con. We left the movies perspiring and walked outside in the ice cold. I'm very disappointed and i wouldn't want to experience that at the movies again.

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    On Tuesday 07 April movie tickets were purchased at Ster Kinekor Somerset Mall the afternoon at around 4, for a 8 pm show that same evening. When we got there, there was a double booking, we were promised that we can come back the following evening for a complimentory movie and popcorn and drinks because of the inconvenience. The next night when we returned we were treated like criminals, on top of that tehere was a double booking AGAIN!! how pathetic is that?! and had to pay for our own popcorn and drinks again.We spoke to the arrogant branch manager Ganief Salieg who brushed us off like dirt on his shoulder claiming it was a system error and there is nothing he could do. to top everyting off there was no straws for the drinks, no seasoning for the popcorn, all and all it was the worst movie experience of my life.We all looked forward to watching the movie for months now, but due to the Service, attitude, and just the manner in which all of this was handled made it the worst movice i ever watched and advise everybody never to go to Ster Kinerkor Somerset Mall for a movie.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Reviewed by Stevlan April 09, 2015

    Worst Service and bad attitude

    On Tuesday 07 April movie tickets were purchased at Ster Kinekor Somerset Mall the afternoon at around 4, for a 8 pm show that same evening. When we got there, there was a double booking, we were promised that we can come back the following evening for a complimentory movie and popcorn and drinks because of the inconvenience. The next night when we returned we were treated like criminals, on top of that tehere was a double booking AGAIN!! how pathetic is that?! and had to pay for our own popcorn and drinks again.We spoke to the arrogant branch manager Ganief Salieg who brushed us off like dirt on his shoulder claiming it was a system error and there is nothing he could do. to top everyting off there was no straws for the drinks, no seasoning for the popcorn, all and all it was the worst movie experience of my life.We all looked forward to watching the movie for months now, but due to the Service, attitude, and just the manner in which all of this was handled made it the worst movice i ever watched and advise everybody never to go to Ster Kinerkor Somerset Mall for a movie.

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    I made a booking and your online service literally hung and a pop message advised I should re-book which I did.

    As I was adding my Vitality Discounts another pop up came on saying that I have already used the discounts.

    I do not have tickets for tonight's show, my discounts have been used and I've been pushed from one person to the other both from Ster Kinekor Centurion and Vitality. I however think the problem lies with Ster Kinekor because as I tried to book again the seats were no longer available.

    The person who assisted me from Centurion was eager to let me go and call Vitality instead of checking his system and advising according. In total having been on hold for a whopping 36 minutes I am very appalled at the lack of customer service considering Ster Kinekor is always doing surveys of their service. What are the surveys for if the service is not up to standard in all aspects of the movie going experience??? And I am an avid movie watcher. Totally disgusted!!
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Samu Africander Reviewed by Samu Africander April 01, 2015
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    Complaint

    I made a booking and your online service literally hung and a pop message advised I should re-book which I did.

    As I was adding my Vitality Discounts another pop up came on saying that I have already used the discounts.

    I do not have tickets for tonight's show, my discounts have been used and I've been pushed from one person to the other both from Ster Kinekor Centurion and Vitality. I however think the problem lies with Ster Kinekor because as I tried to book again the seats were no longer available.

    The person who assisted me from Centurion was eager to let me go and call Vitality instead of checking his system and advising according. In total having been on hold for a whopping 36 minutes I am very appalled at the lack of customer service considering Ster Kinekor is always doing surveys of their service. What are the surveys for if the service is not up to standard in all aspects of the movie going experience??? And I am an avid movie watcher. Totally disgusted!!

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    The movie was out of focus in IMAX , and we look for help the person was in charge didn't help
    By the Name Madu in Gateway today so I'm writing this email to get help because I need an answer time of the movie 8:15pm
    Overall Rating 
     
    3.3
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    1.0
    Njabulo Dlomo Reviewed by Njabulo Dlomo March 23, 2015
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    incurgent

    The movie was out of focus in IMAX , and we look for help the person was in charge didn't help
    By the Name Madu in Gateway today so I'm writing this email to get help because I need an answer time of the movie 8:15pm

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    Come on guys... Your stuff is doing their best in professionalism and efficiency, seems like its the Authorities that are neglecting us here! i mean really you guys show the same movies over 4 months... Fifty Shades is showing on 2 Freaken cinema booths, are we that Slow!!! look at The Glen shopping Centre, East gate, Balfour, Hyde park and Bedford View...

    Do something guys we people are always complaining about the stuff looks like south gate has the worst Management Team paid for nothing... share that money with your stuff maan
    Overall Rating 
     
    4.0
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    4.0
    Cleanliness 
     
    4.0
    Helpfullness of Staff 
     
    4.0
    Sihle Dube Reviewed by Sihle Dube March 11, 2015
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    South Gate Mall Ster Kinekor

    Come on guys... Your stuff is doing their best in professionalism and efficiency, seems like its the Authorities that are neglecting us here! i mean really you guys show the same movies over 4 months... Fifty Shades is showing on 2 Freaken cinema booths, are we that Slow!!! look at The Glen shopping Centre, East gate, Balfour, Hyde park and Bedford View...

    Do something guys we people are always complaining about the stuff looks like south gate has the worst Management Team paid for nothing... share that money with your stuff maan

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    We came to the refreshment kiosk and only one of the two available were open. On the open kiosk we arrived and qued at 19h30. There were 4 staff members assisting, but 3 were helping one que and one our que. So it took people that arrived after us in que 2 quicker to get service. Our movie time slot was 19h45. We only finished the refreshments and asked for the manager. He was nowhere to be found and when we asked staff the booking staff said he was at refreshments and refreshments said he was at box office. With no avail wasting about 5 minutes looking for manager that seems he ran away due to several disgruntled customers. We only arrived in the cinema at 20;15. I was fuming with disbelieve as Ster Kinekor should know Tuesday should be the busiest evening for movies as it was half priced. We just joined the Ster Kinekor club for the first time and this is what we had to deal with. The toilets were dirty, the foyer aircons were not working. The staff could not issue a replacement card for one of our friends, this took over 30 minutes and when they could not find his details he was advised to rather apply for a new card, luckily there was someone to resolve his situation and this took 10 minutes to resolve. Trying to get in contact with Ster Kinekor head office or a cinema proves to be fruitless. Most annoying.
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    David Reviewed by David February 18, 2015
    View all my reviews (1)

    HORRID SERVICE!!!!

    We came to the refreshment kiosk and only one of the two available were open. On the open kiosk we arrived and qued at 19h30. There were 4 staff members assisting, but 3 were helping one que and one our que. So it took people that arrived after us in que 2 quicker to get service. Our movie time slot was 19h45. We only finished the refreshments and asked for the manager. He was nowhere to be found and when we asked staff the booking staff said he was at refreshments and refreshments said he was at box office. With no avail wasting about 5 minutes looking for manager that seems he ran away due to several disgruntled customers. We only arrived in the cinema at 20;15. I was fuming with disbelieve as Ster Kinekor should know Tuesday should be the busiest evening for movies as it was half priced. We just joined the Ster Kinekor club for the first time and this is what we had to deal with. The toilets were dirty, the foyer aircons were not working. The staff could not issue a replacement card for one of our friends, this took over 30 minutes and when they could not find his details he was advised to rather apply for a new card, luckily there was someone to resolve his situation and this took 10 minutes to resolve. Trying to get in contact with Ster Kinekor head office or a cinema proves to be fruitless. Most annoying.

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    W went to sterkinekor greenstone for the 11h45 pm movie. The movie started 15min late as they were still cleaning it. During the movie it switched off twice due to the lighting getting to hot. The lady said this was experienced in the previous movie so why did they no sort the problem before the next movie could start.
    Overall Rating 
     
    2.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    4.0
    Helpfullness of Staff 
     
    3.0
    Tania Reviewed by Tania February 18, 2015
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    Terrible Service

    W went to sterkinekor greenstone for the 11h45 pm movie. The movie started 15min late as they were still cleaning it. During the movie it switched off twice due to the lighting getting to hot. The lady said this was experienced in the previous movie so why did they no sort the problem before the next movie could start.

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    Die span is altyd behulpsaam. Dankie vir die Opera en all die lekker RSA flieks!
    Overall Rating 
     
    3.3
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    4.0
    JP Le Grange Reviewed by JP Le Grange February 16, 2015
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    Mooi So

    Die span is altyd behulpsaam. Dankie vir die Opera en all die lekker RSA flieks!

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    Today being Valentines day I wanted to treat my babies to family day out. We hard da worst possible start to a good day.
    We got to Sterkenikor Gateway bought our tickets and started following a queue to purchase popcorn. The lines were extremely long and staff looked tired already. We stood in a line for 25 minutes only to get in front and be told theres no kitkat for the fifty shades combo. Then asked to purchase another combo only to be told they out of that sweets as well. My kids were restless from standing in the line and missing the beginning of their movie. Absolutely horrible Valentines morning spent at Ster Kenikor Gateway.
    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    1.0
    ria Reviewed by ria February 14, 2015
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    poor assistance

    Today being Valentines day I wanted to treat my babies to family day out. We hard da worst possible start to a good day.
    We got to Sterkenikor Gateway bought our tickets and started following a queue to purchase popcorn. The lines were extremely long and staff looked tired already. We stood in a line for 25 minutes only to get in front and be told theres no kitkat for the fifty shades combo. Then asked to purchase another combo only to be told they out of that sweets as well. My kids were restless from standing in the line and missing the beginning of their movie. Absolutely horrible Valentines morning spent at Ster Kenikor Gateway.

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