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Ster Kinekor (Head Office) Hot

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Ster Kinekor (Head Office)
 
2.2 (24 Reviews)

    Ster Kinekor (Head Office) http://www.yowzit.com/za/cinemas/1483-ster-ki...
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywi...
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    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywide with over 400 screens and 60,000 seats.

    User reviews

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    Average user rating from: 24 user(s)

    Overall Rating 
     
    2.2
    Time in Ticketing Queue 
     
    2.5  (24)
    Time in Refreshments Queue 
     
    1.8  (24)
    Cleanliness 
     
    2.6  (24)
    Helpfullness of Staff 
     
    2.1  (24)
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    Ratings (the higher the better)
    • Time in Ticketing Queue
    • Time in Refreshments Queue
    • Cleanliness
    • Helpfullness of Staff
    Comments
    The movie was out of focus in IMAX , and we look for help the person was in charge didn't help
    By the Name Madu in Gateway today so I'm writing this email to get help because I need an answer time of the movie 8:15pm
    Overall Rating 
     
    3.3
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    1.0
    Njabulo Dlomo Reviewed by Njabulo Dlomo March 23, 2015
    Top 100 Reviewer  -   View all my reviews (1)

    incurgent

    The movie was out of focus in IMAX , and we look for help the person was in charge didn't help
    By the Name Madu in Gateway today so I'm writing this email to get help because I need an answer time of the movie 8:15pm

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    Come on guys... Your stuff is doing their best in professionalism and efficiency, seems like its the Authorities that are neglecting us here! i mean really you guys show the same movies over 4 months... Fifty Shades is showing on 2 Freaken cinema booths, are we that Slow!!! look at The Glen shopping Centre, East gate, Balfour, Hyde park and Bedford View...

    Do something guys we people are always complaining about the stuff looks like south gate has the worst Management Team paid for nothing... share that money with your stuff maan
    Overall Rating 
     
    4.0
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    4.0
    Cleanliness 
     
    4.0
    Helpfullness of Staff 
     
    4.0
    Sihle Dube Reviewed by Sihle Dube March 11, 2015
    Top 100 Reviewer  -   View all my reviews (1)

    South Gate Mall Ster Kinekor

    Come on guys... Your stuff is doing their best in professionalism and efficiency, seems like its the Authorities that are neglecting us here! i mean really you guys show the same movies over 4 months... Fifty Shades is showing on 2 Freaken cinema booths, are we that Slow!!! look at The Glen shopping Centre, East gate, Balfour, Hyde park and Bedford View...

    Do something guys we people are always complaining about the stuff looks like south gate has the worst Management Team paid for nothing... share that money with your stuff maan

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    We came to the refreshment kiosk and only one of the two available were open. On the open kiosk we arrived and qued at 19h30. There were 4 staff members assisting, but 3 were helping one que and one our que. So it took people that arrived after us in que 2 quicker to get service. Our movie time slot was 19h45. We only finished the refreshments and asked for the manager. He was nowhere to be found and when we asked staff the booking staff said he was at refreshments and refreshments said he was at box office. With no avail wasting about 5 minutes looking for manager that seems he ran away due to several disgruntled customers. We only arrived in the cinema at 20;15. I was fuming with disbelieve as Ster Kinekor should know Tuesday should be the busiest evening for movies as it was half priced. We just joined the Ster Kinekor club for the first time and this is what we had to deal with. The toilets were dirty, the foyer aircons were not working. The staff could not issue a replacement card for one of our friends, this took over 30 minutes and when they could not find his details he was advised to rather apply for a new card, luckily there was someone to resolve his situation and this took 10 minutes to resolve. Trying to get in contact with Ster Kinekor head office or a cinema proves to be fruitless. Most annoying.
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    David Reviewed by David February 18, 2015
    View all my reviews (1)

    HORRID SERVICE!!!!

    We came to the refreshment kiosk and only one of the two available were open. On the open kiosk we arrived and qued at 19h30. There were 4 staff members assisting, but 3 were helping one que and one our que. So it took people that arrived after us in que 2 quicker to get service. Our movie time slot was 19h45. We only finished the refreshments and asked for the manager. He was nowhere to be found and when we asked staff the booking staff said he was at refreshments and refreshments said he was at box office. With no avail wasting about 5 minutes looking for manager that seems he ran away due to several disgruntled customers. We only arrived in the cinema at 20;15. I was fuming with disbelieve as Ster Kinekor should know Tuesday should be the busiest evening for movies as it was half priced. We just joined the Ster Kinekor club for the first time and this is what we had to deal with. The toilets were dirty, the foyer aircons were not working. The staff could not issue a replacement card for one of our friends, this took over 30 minutes and when they could not find his details he was advised to rather apply for a new card, luckily there was someone to resolve his situation and this took 10 minutes to resolve. Trying to get in contact with Ster Kinekor head office or a cinema proves to be fruitless. Most annoying.

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    W went to sterkinekor greenstone for the 11h45 pm movie. The movie started 15min late as they were still cleaning it. During the movie it switched off twice due to the lighting getting to hot. The lady said this was experienced in the previous movie so why did they no sort the problem before the next movie could start.
    Overall Rating 
     
    2.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    4.0
    Helpfullness of Staff 
     
    3.0
    Tania Reviewed by Tania February 18, 2015
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    Terrible Service

    W went to sterkinekor greenstone for the 11h45 pm movie. The movie started 15min late as they were still cleaning it. During the movie it switched off twice due to the lighting getting to hot. The lady said this was experienced in the previous movie so why did they no sort the problem before the next movie could start.

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    Die span is altyd behulpsaam. Dankie vir die Opera en all die lekker RSA flieks!
    Overall Rating 
     
    3.3
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    4.0
    JP Le Grange Reviewed by JP Le Grange February 16, 2015
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    Mooi So

    Die span is altyd behulpsaam. Dankie vir die Opera en all die lekker RSA flieks!

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    Today being Valentines day I wanted to treat my babies to family day out. We hard da worst possible start to a good day.
    We got to Sterkenikor Gateway bought our tickets and started following a queue to purchase popcorn. The lines were extremely long and staff looked tired already. We stood in a line for 25 minutes only to get in front and be told theres no kitkat for the fifty shades combo. Then asked to purchase another combo only to be told they out of that sweets as well. My kids were restless from standing in the line and missing the beginning of their movie. Absolutely horrible Valentines morning spent at Ster Kenikor Gateway.
    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    1.0
    ria Reviewed by ria February 14, 2015
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    poor assistance

    Today being Valentines day I wanted to treat my babies to family day out. We hard da worst possible start to a good day.
    We got to Sterkenikor Gateway bought our tickets and started following a queue to purchase popcorn. The lines were extremely long and staff looked tired already. We stood in a line for 25 minutes only to get in front and be told theres no kitkat for the fifty shades combo. Then asked to purchase another combo only to be told they out of that sweets as well. My kids were restless from standing in the line and missing the beginning of their movie. Absolutely horrible Valentines morning spent at Ster Kenikor Gateway.

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    Trying to get in contact with Ster Kinekor head office or a cinema proves to be fruitless. Most annoying.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Carol Zabora Reviewed by Carol Zabora December 05, 2014
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    Trying to contact a cinema

    Trying to get in contact with Ster Kinekor head office or a cinema proves to be fruitless. Most annoying.

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    I've noticed the series of bad reviews about Ster Kinekor and decided to add my voice. Firstly I'm not sure that things are that bad at Ster Kinekor. The theatres are generally very good. On the odd occasion staff fail to remove popocorn boxes after the previous show. The ticketing has improved significantly. The refreshments is a problem during peak movie times. But generally things are good.
    Overall Rating 
     
    4.5
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    4.0
    Cleanliness 
     
    4.0
    Helpfullness of Staff 
     
    5.0
    Jonathan Levin Reviewed by Jonathan Levin October 27, 2014
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    Generally good

    I've noticed the series of bad reviews about Ster Kinekor and decided to add my voice. Firstly I'm not sure that things are that bad at Ster Kinekor. The theatres are generally very good. On the odd occasion staff fail to remove popocorn boxes after the previous show. The ticketing has improved significantly. The refreshments is a problem during peak movie times. But generally things are good.

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    I have been trying to get my Vitality movie club card out of the manager at the Kolonade shopping centre for about 5 personal visits, 4 phone calls and 4 text messages. Carlos on 082 677 1186 is clearly not interested. I also rang discovery and they cannot assist. I have rang Ster Kinekor and complained and ghee, guess what, nobody has come back to me either…………how on earth does one get your vitality card from this shopping centre. it seems the only way I will have to get one is to drive to a different theatre - what pathetic typical "new" south africa service.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    cheryl Reviewed by cheryl October 23, 2014
    View all my reviews (1)

    vitality movie club card

    I have been trying to get my Vitality movie club card out of the manager at the Kolonade shopping centre for about 5 personal visits, 4 phone calls and 4 text messages. Carlos on 082 677 1186 is clearly not interested. I also rang discovery and they cannot assist. I have rang Ster Kinekor and complained and ghee, guess what, nobody has come back to me either…………how on earth does one get your vitality card from this shopping centre. it seems the only way I will have to get one is to drive to a different theatre - what pathetic typical "new" south africa service.

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    We were at Sterkinekor Tygervalley Saturday 26/07/2014 to watch STep up all in one. It was a horrible day that was actually mend to be an outing day for our family. Cine no 8 was so dirty, chairs was broken and the plastics on the chairs was loose and when my daughter passed 2 chairs to get to her seat her pants was ripped in one of the chairs plastic coatings that was standing out at the end. My husbands seat had a big hole in it and he had to go and fetch one of the blue cushions to actually try to sit in the chair to watch the movie....this is ridiculous, because the Classic cinemas is so expensive.....The counter where you put your spices on your popcorn was so dirty and all the jars was empty. 'We called one of the attendents and they just ignored us, walking away. At the end of the movie we went to the managers office to launch a complain. She told us to send a email and she will speak to the boss on Monday that the can replace my childs pants......I"ve send the mail Sunday,Monday, but nobodies replying to it....i am definitely gonna take this matter further. It is disgusting service. Sterkinekor won't see me again.
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    2.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Debbie Bester Reviewed by Debbie Bester July 29, 2014
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    Bad service and nobody comes back to you on emails that you send.

    We were at Sterkinekor Tygervalley Saturday 26/07/2014 to watch STep up all in one. It was a horrible day that was actually mend to be an outing day for our family. Cine no 8 was so dirty, chairs was broken and the plastics on the chairs was loose and when my daughter passed 2 chairs to get to her seat her pants was ripped in one of the chairs plastic coatings that was standing out at the end. My husbands seat had a big hole in it and he had to go and fetch one of the blue cushions to actually try to sit in the chair to watch the movie....this is ridiculous, because the Classic cinemas is so expensive.....The counter where you put your spices on your popcorn was so dirty and all the jars was empty. 'We called one of the attendents and they just ignored us, walking away. At the end of the movie we went to the managers office to launch a complain. She told us to send a email and she will speak to the boss on Monday that the can replace my childs pants......I"ve send the mail Sunday,Monday, but nobodies replying to it....i am definitely gonna take this matter further. It is disgusting service. Sterkinekor won't see me again.

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    Would it be possible to obtain an movie list with screening times for the Blue Route Mall Tokai Cape Town for the easter period of 2011

    My son needs this for a school project

    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    4.0
    Helpfullness of Staff 
     
    2.0
    Harry Reviewed by Harry July 06, 2014
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    April movies list at Blue Route Mall 2011

    Would it be possible to obtain an movie list with screening times for the Blue Route Mall Tokai Cape Town for the easter period of 2011

    My son needs this for a school project

    Was this review helpful to you? 
    The staff are lazy and refuse to do what is required of them!!!! I have to now go back to Ster-Kinekor for the fourth time to tell them once again that it is THEM who has to call your services to confirm that I have paid for the Vitality Ster-Kinekor cards!!! What a waste of my time!!!! It is now school holidays.... what is the use of finally getting it now?????? Pathetic! And should I dare ask for my money back... what more of a headache will I have then????
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Jennifer Reviewed by Jennifer July 03, 2014
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    POOR SERVICE

    The staff are lazy and refuse to do what is required of them!!!! I have to now go back to Ster-Kinekor for the fourth time to tell them once again that it is THEM who has to call your services to confirm that I have paid for the Vitality Ster-Kinekor cards!!! What a waste of my time!!!! It is now school holidays.... what is the use of finally getting it now?????? Pathetic! And should I dare ask for my money back... what more of a headache will I have then????

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    With Box Office from DSTV, Sterkinekor should review their prices. It is expensive for a family to go out on a movie outing.
    With Box Office it is convient, cheap and the newest movies are available. I was a member of Groupon but had so much bad experiences terminated my memberhip.
    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    3.0
    Amanda Coetzee Reviewed by Amanda Coetzee November 07, 2013
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    Moviet ticket Prices

    With Box Office from DSTV, Sterkinekor should review their prices. It is expensive for a family to go out on a movie outing.
    With Box Office it is convient, cheap and the newest movies are available. I was a member of Groupon but had so much bad experiences terminated my memberhip.

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    I would like to share my experience,which occurred in the rest room of your establishment on 30/7/12.My partner and I live in Ballito and frequent SK @Gateway..
    Upon conclusion@ approx 20h20,I visited the ladies room, on my way to dinner. I was in a cubicle when 2 of your employees entered.The racial remarks made thereafter was extremely disturbing to me,as I noticed that half the patrons in the cinema were South Africans of Indian origin.The young coloured lady (approx 1.52m tall,"relaxed hair",bright blue eye makeup) seemed rather upset by a new female manager.
    She screamed"these charous are all the same..with big mouths,and talk alot.They need to be taught a lesson,we must get together and send her back overseas".It went on for a full 8 minutes.
    I was very tempted to intervene but decided against a confrontation as it was an otherwise beautiful evening.
    Please train your staff,on your grievance policy,and remind them that any patron irrespective of their colour or creed MUST be treated with the respect that they deserve.
    Being G.M of a hotel,I am fully aware that most companies have their own "internal politics". This should be addressed behind closed doors,most certainly not in a public restroom.The incident has left me extremely disappointed,angry and upset, at being judged so harshly. I consider this hate speech.Is this how the Indian community is perceived by members of your staff? Why then should we spend our hard earned money there?
    Your staff are representatives of your company,their behaviour,while in their uniforms and on your premises should reflect a happy,welcoming attitude,and not one that practises racial intolerance.
    Overall Rating 
     
    4.3
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    5.0
    Cleanliness 
     
    4.0
    Helpfullness of Staff 
     
    3.0
    Mogie Govender Reviewed by Mogie Govender July 31, 2013
    View all my reviews (1)

    Unethical staff

    I would like to share my experience,which occurred in the rest room of your establishment on 30/7/12.My partner and I live in Ballito and frequent SK @Gateway..
    Upon conclusion@ approx 20h20,I visited the ladies room, on my way to dinner. I was in a cubicle when 2 of your employees entered.The racial remarks made thereafter was extremely disturbing to me,as I noticed that half the patrons in the cinema were South Africans of Indian origin.The young coloured lady (approx 1.52m tall,"relaxed hair",bright blue eye makeup) seemed rather upset by a new female manager.
    She screamed"these charous are all the same..with big mouths,and talk alot.They need to be taught a lesson,we must get together and send her back overseas".It went on for a full 8 minutes.
    I was very tempted to intervene but decided against a confrontation as it was an otherwise beautiful evening.
    Please train your staff,on your grievance policy,and remind them that any patron irrespective of their colour or creed MUST be treated with the respect that they deserve.
    Being G.M of a hotel,I am fully aware that most companies have their own "internal politics". This should be addressed behind closed doors,most certainly not in a public restroom.The incident has left me extremely disappointed,angry and upset, at being judged so harshly. I consider this hate speech.Is this how the Indian community is perceived by members of your staff? Why then should we spend our hard earned money there?
    Your staff are representatives of your company,their behaviour,while in their uniforms and on your premises should reflect a happy,welcoming attitude,and not one that practises racial intolerance.

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    service pathetic
    queue still long after movie started
    only 1 cashier present
    manager on duty , dont care attitude

    this is not the first time. its the norm at musgrave
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    dave kassie Reviewed by dave kassie June 18, 2013
    View all my reviews (1)

    ster kinekor musgrave

    service pathetic
    queue still long after movie started
    only 1 cashier present
    manager on duty , dont care attitude

    this is not the first time. its the norm at musgrave

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