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Home Entertainment Cinemas Ster Kinekor (Head Office)

Ster Kinekor (Head Office) Hot

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Ster Kinekor (Head Office)
 
2.2 (43 Reviews)

    Ster Kinekor (Head Office) http://www.yowzit.com/za/cinemas/1483-ster-ki...
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywi...
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    Ster Kinekor (Head Office) in Johannesburg
    The Head Office is located in Marlboro. Ster Kinekor Theatres is the largest cinema exhibitor in South Africa with 31 Ster Kinekor Junction value cinemas and 16 Ster Kinekor Classsic cinemas countrywide with over 400 screens and 60,000 seats.

    Reviews for Ster Kinekor (Head Office)

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    Average user rating from: 43 user(s)

    Overall Rating 
     
    2.2
    Time in Ticketing Queue 
     
    2.5  (43)
    Time in Refreshments Queue 
     
    2.1  (43)
    Cleanliness 
     
    2.5  (43)
    Helpfullness of Staff 
     
    2.0  (43)
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    Ratings (the higher the better)
    • Time in Ticketing Queue
    • Time in Refreshments Queue
    • Cleanliness
    • Helpfullness of Staff
    Comments
    HAD TO GET A REFUND FOR TICKETS AND LEAVE MY HUSBAND AND CHILDREN ALONE TO WATCH THE MOVIE AS I WAS TOLD
    MY SHOPPING TROLLEY CAN NOT GO IN AND STAND ON THE SIDE. WE HAD BOUGHT ALL OUR SNACKS AND DRINKS FROM YOUR KIOSK SO DID NOT TRY AND SNEAK IN FOOD AS I WAS ACCUSED OF.
    I WAS JUST NOT WILLING TO LEAVE MY TROLLEY IN THE BACK OFFICE AS REQUIRED.
    THE WOMAN CHECKING THE TICKETS WAS RUDE RIGHT AWAY AS WELL AS THE MANAGER.
    THEY WOULD RATHER REFUND ME AND SEE ME GO THEN ALLOW MY TROLLEY TO STAND ONE SIDE SOMEWHERE IN THE MOVIE HOUSE.
    WE HAVE BEEN SUPPORTING STER- KINEKOR FOR OVER 16 YEARS HERE IN POLOKWANE ALMOST WEEKLY.
    BUT WE ARE GETTING TIRED OF RUDE STAFF.( HAS HAPPENED NUMEROUS TIMES)
    SO THIS IS TO LET YOU KNOW THERE IS AN ATTITUDE PROBLEM AT THIS BRANCH,( MALL OF THE NORTH) SORT IT OR NOT , WE HAVE DECIDED TO
    STOP SUPPORTING AND PAYING TO BE TREATED BADLY.....

    Overall Rating 
     
    2.5
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    2.0
    GIGi Reviewed by GIGi July 07, 2016
    Top 50 Reviewer  -   View all my reviews (1)

    rude staff and management

    HAD TO GET A REFUND FOR TICKETS AND LEAVE MY HUSBAND AND CHILDREN ALONE TO WATCH THE MOVIE AS I WAS TOLD
    MY SHOPPING TROLLEY CAN NOT GO IN AND STAND ON THE SIDE. WE HAD BOUGHT ALL OUR SNACKS AND DRINKS FROM YOUR KIOSK SO DID NOT TRY AND SNEAK IN FOOD AS I WAS ACCUSED OF.
    I WAS JUST NOT WILLING TO LEAVE MY TROLLEY IN THE BACK OFFICE AS REQUIRED.
    THE WOMAN CHECKING THE TICKETS WAS RUDE RIGHT AWAY AS WELL AS THE MANAGER.
    THEY WOULD RATHER REFUND ME AND SEE ME GO THEN ALLOW MY TROLLEY TO STAND ONE SIDE SOMEWHERE IN THE MOVIE HOUSE.
    WE HAVE BEEN SUPPORTING STER- KINEKOR FOR OVER 16 YEARS HERE IN POLOKWANE ALMOST WEEKLY.
    BUT WE ARE GETTING TIRED OF RUDE STAFF.( HAS HAPPENED NUMEROUS TIMES)
    SO THIS IS TO LET YOU KNOW THERE IS AN ATTITUDE PROBLEM AT THIS BRANCH,( MALL OF THE NORTH) SORT IT OR NOT , WE HAVE DECIDED TO
    STOP SUPPORTING AND PAYING TO BE TREATED BADLY.....

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    this is my 4th complaint with Cavendish in Claremont Cape town and to date nobody makes effort to even try and rectify the wrongs after all why should not like you need us we are merely a drop in the ocean of people that support ster kinekor so the minority does not matter as lonfg as you still make millions what should you really care.
    South Africa dont really need to care about customer service it all part of everyday.
    i want the CEO to make contact with me have no time for empty promises and management that cannot even make a decision,so Fiaz Mohamed here is a challenge for you make contact.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Gasan Reviewed by Gasan June 07, 2016
    View all my reviews (1)

    Bad Service

    this is my 4th complaint with Cavendish in Claremont Cape town and to date nobody makes effort to even try and rectify the wrongs after all why should not like you need us we are merely a drop in the ocean of people that support ster kinekor so the minority does not matter as lonfg as you still make millions what should you really care.
    South Africa dont really need to care about customer service it all part of everyday.
    i want the CEO to make contact with me have no time for empty promises and management that cannot even make a decision,so Fiaz Mohamed here is a challenge for you make contact.

    Was this review helpful to you? 
    Oh My Word!!! yet another devastating trip to the mall at Carnival movies! unfriendly management! 2 cashiers on a public holiday, as usual! People miss the entire introduction or more, due to slow service. Caused by limited staff and no card machine. Unreal! Terribly inconvenient! Bad planning!!!
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    Prenetha Reviewed by Prenetha March 29, 2016
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    Bad Service

    Oh My Word!!! yet another devastating trip to the mall at Carnival movies! unfriendly management! 2 cashiers on a public holiday, as usual! People miss the entire introduction or more, due to slow service. Caused by limited staff and no card machine. Unreal! Terribly inconvenient! Bad planning!!!

    Was this review helpful to you? 
    I stood in a very long queue for refreshments at the credit cards counter on Saturday @ 5H15pm. The service was very slow and when I reached the counter the 2 cashiers disappeared...I must have waited for 5 minutes when I started looking around for a manager. The cleaner approached me with a bad attitude and I asked for the manager. She said she can help, so I asked her is she the manager and she turned around and showed me that she is a cleaner, pointing to the writing at the back of the uniform. I asked where are the cashiers or the manager and she said the manager went home and the cashiers will come. Eventually 1 cashier arrives and I asked her where are the cashiers? She replies that they are off and understaffed. Then I noticed that there was NO pop-pop corn, I then asked the cashier, she said it's coming but she will ask someone to fetch on the Cash Counter side. May I add that, the Cash Counter had no customers with 2 cashiers!
    After arriving late for the Batman vs Superman movie, our seats (A2 and A3) where taken by someone else and they refused to move...my friend went in search of a manager or someone in charge. He was meant to return and ask the occupants of our seats to move, after some time he did not arrive? By this time the movie was already running for 20 minutes and we decided to rather leave. On our way out the "person in charge" came to us and offered us complimentary tickets. Please could you train your staff and ensure that customers have a hassle free experience at your cinemas.
    Overall Rating 
     
    1.0
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Fernanda Da Silva Reviewed by Fernanda Da Silva March 26, 2016
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    Very bad service - Kollonade

    I stood in a very long queue for refreshments at the credit cards counter on Saturday @ 5H15pm. The service was very slow and when I reached the counter the 2 cashiers disappeared...I must have waited for 5 minutes when I started looking around for a manager. The cleaner approached me with a bad attitude and I asked for the manager. She said she can help, so I asked her is she the manager and she turned around and showed me that she is a cleaner, pointing to the writing at the back of the uniform. I asked where are the cashiers or the manager and she said the manager went home and the cashiers will come. Eventually 1 cashier arrives and I asked her where are the cashiers? She replies that they are off and understaffed. Then I noticed that there was NO pop-pop corn, I then asked the cashier, she said it's coming but she will ask someone to fetch on the Cash Counter side. May I add that, the Cash Counter had no customers with 2 cashiers!
    After arriving late for the Batman vs Superman movie, our seats (A2 and A3) where taken by someone else and they refused to move...my friend went in search of a manager or someone in charge. He was meant to return and ask the occupants of our seats to move, after some time he did not arrive? By this time the movie was already running for 20 minutes and we decided to rather leave. On our way out the "person in charge" came to us and offered us complimentary tickets. Please could you train your staff and ensure that customers have a hassle free experience at your cinemas.

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    We took our 5 year old son to watch The Little Prince at your Shelly Centre branch, what a nightmare!!
    We arrived an hour and a half early booked tickets, then stood in the refreshment queue for more than an hour, the movie had already started when we eventually got into our seats. A lady behind us tried calling the manager on his cell phone (the number is displayed at front desk), manager did not answer. Another person in front of us knocked on the door and the manager just ignored him and then said more people were coming to help out at the refreshment desk - nobody arrived! It is peak holiday season people, every till should be open and staff should be available. Throughout the movie people were still coming in due to the long refreshment lines and there was only 1 person working. Many people left their seats numerous times to go and see where their spouses were at the children were waiting for their popcorn and cooldrinks. It was my worst experience EVER! WE will NEVER support you again and shelly centre as this is not the first time this has happened. Every school holiday we go stay at Port Shepstone and every holiday we take out kid to watch a movie on a rainy day, but this was now the last!!
    Overall Rating 
     
    1.3
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    1.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    1.0
    CIndy Reviewed by CIndy December 30, 2015
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    Shelly Centre holiday disaster

    We took our 5 year old son to watch The Little Prince at your Shelly Centre branch, what a nightmare!!
    We arrived an hour and a half early booked tickets, then stood in the refreshment queue for more than an hour, the movie had already started when we eventually got into our seats. A lady behind us tried calling the manager on his cell phone (the number is displayed at front desk), manager did not answer. Another person in front of us knocked on the door and the manager just ignored him and then said more people were coming to help out at the refreshment desk - nobody arrived! It is peak holiday season people, every till should be open and staff should be available. Throughout the movie people were still coming in due to the long refreshment lines and there was only 1 person working. Many people left their seats numerous times to go and see where their spouses were at the children were waiting for their popcorn and cooldrinks. It was my worst experience EVER! WE will NEVER support you again and shelly centre as this is not the first time this has happened. Every school holiday we go stay at Port Shepstone and every holiday we take out kid to watch a movie on a rainy day, but this was now the last!!

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    I have spent a lot of time this morning trying to book tickets. Firstly, my internet connection was down (I do realize this was out of your control) so my cell phone and laptop were unable to connect to the internet. So I decided to look in the newspaper to see movie times. I bought two newspapers specifically for this reason to find that East Rand Mall was not in it at all. So I phoned Ticket line, but their number had changed and I had not been notified or given the correct number to phone. A few hours later, my internet connection returned and I proceeded to book online. Everything went well until the part where I had to select "Credit Card Payment". The site to which this took me would not respond at all. I finally got the correct number for Ticketlilne from a friend of mine and was on hold for 6 min until i gave up and had to drive the whole 30 min drive to the place to book this damn movie for my parents then drive all the way back home only to have to drive my parents there again for the actual movie. It is almost 2016 and it would be good if Sterkinekor stopped working like the middle ages. Sorry, but this is really unacceptable.
    Overall Rating 
     
    3.0
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    3.0
    Sam Reviewed by Sam December 30, 2015
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    Booking Tickets in the Middle Ages

    I have spent a lot of time this morning trying to book tickets. Firstly, my internet connection was down (I do realize this was out of your control) so my cell phone and laptop were unable to connect to the internet. So I decided to look in the newspaper to see movie times. I bought two newspapers specifically for this reason to find that East Rand Mall was not in it at all. So I phoned Ticket line, but their number had changed and I had not been notified or given the correct number to phone. A few hours later, my internet connection returned and I proceeded to book online. Everything went well until the part where I had to select "Credit Card Payment". The site to which this took me would not respond at all. I finally got the correct number for Ticketlilne from a friend of mine and was on hold for 6 min until i gave up and had to drive the whole 30 min drive to the place to book this damn movie for my parents then drive all the way back home only to have to drive my parents there again for the actual movie. It is almost 2016 and it would be good if Sterkinekor stopped working like the middle ages. Sorry, but this is really unacceptable.

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    Being in the mood for a laugh we consulted Ster Kinekor's website to find a comedy to watch. "Burnt" was listed as a comedy and after watching my friend and I felt totally let down, the entire movie there were only a couple of shallow laughs from the audience. We feel robbed of our time and hard earned money, it should NOT be listed as a comedy!
    Overall Rating 
     
    3.5
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    4.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    3.0
    Lynn Reviewed by Lynn December 10, 2015
    Last updated: December 10, 2015
    View all my reviews (1)

    Burnt is no Comedy!

    Being in the mood for a laugh we consulted Ster Kinekor's website to find a comedy to watch. "Burnt" was listed as a comedy and after watching my friend and I felt totally let down, the entire movie there were only a couple of shallow laughs from the audience. We feel robbed of our time and hard earned money, it should NOT be listed as a comedy!

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    Hi. On the 17th of September on Thursday, I was interviewed by Thulisile Dubazana. I would like to thank her and the Ster-Kinekor theaters staff for the well professionalism they displayed on the day. Kind Regards, Zolani Mahwasane. 072 935 3767.
    Overall Rating 
     
    5.0
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    5.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    5.0
    Zolani Mahwasane Reviewed by Zolani Mahwasane September 18, 2015
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    Interview at Ster-Kinekor

    Hi. On the 17th of September on Thursday, I was interviewed by Thulisile Dubazana. I would like to thank her and the Ster-Kinekor theaters staff for the well professionalism they displayed on the day. Kind Regards, Zolani Mahwasane. 072 935 3767.

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    I was abused by ster kinekor staff member husband at forest hill ster kinekor
    Overall Rating 
     
    4.0
    Time in Ticketing Queue 
     
    5.0
    Time in Refreshments Queue 
     
    5.0
    Cleanliness 
     
    5.0
    Helpfullness of Staff 
     
    1.0
    disgusted Reviewed by disgusted August 18, 2015
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    abused

    I was abused by ster kinekor staff member husband at forest hill ster kinekor

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    The local Blu Rays released through Ster Kinekor are of poor quality compared to imported overseas Dvd & Blu rays.
    Ster - Kinekor have now invented their own wide screen format, 1.77.1.,
    That does not belong in the real world of wide screen!!!
    These titles include '' Looper'' ''Texas Chainsaw M ''.(2013)

    The original format is an Anamorphic wide screen 2.35.1 Ratio , they are panning & scanning these formats to fill the TV screen,
    as a result 30 to 40% of the picture goes missing on the sides.
    Ster - Kinekor should get rid of this old mentality that still running the Company, because it's hurtin' their business
    and they not even aware of it. The days of VHS video is long gone, wake up & conform to the times we live in !!!

    Also these blu rays are not full HD, there suppose to be 1080 p but they are 1080 i, it makes a difference to your viewing pleasure.
    This has never happened with Nu-Metro & Times Media Dvd & Blu Ray products.
    If there are people who don't understand this complaint or review, then you need to do a lot of homework to catch up .


    Overall Rating 
     
    1.5
    Time in Ticketing Queue 
     
    1.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    Lee Reviewed by Lee July 28, 2015
    Last updated: July 28, 2015
    View all my reviews (1)

    Ster-Kinekor Dvd & Blu Ray products are poor quality !!!

    The local Blu Rays released through Ster Kinekor are of poor quality compared to imported overseas Dvd & Blu rays.
    Ster - Kinekor have now invented their own wide screen format, 1.77.1.,
    That does not belong in the real world of wide screen!!!
    These titles include '' Looper'' ''Texas Chainsaw M ''.(2013)

    The original format is an Anamorphic wide screen 2.35.1 Ratio , they are panning & scanning these formats to fill the TV screen,
    as a result 30 to 40% of the picture goes missing on the sides.
    Ster - Kinekor should get rid of this old mentality that still running the Company, because it's hurtin' their business
    and they not even aware of it. The days of VHS video is long gone, wake up & conform to the times we live in !!!

    Also these blu rays are not full HD, there suppose to be 1080 p but they are 1080 i, it makes a difference to your viewing pleasure.
    This has never happened with Nu-Metro & Times Media Dvd & Blu Ray products.
    If there are people who don't understand this complaint or review, then you need to do a lot of homework to catch up .


    Was this review helpful to you? 
    my experience at the cinema at Carnival Mall was a pleasure, but nearly never happened. On the web site is says click on time to see the price. which doesn't happen. I then filled in the form for someone to contact me TWICE. lucky I never held my breath, as it never happened. I called the ticket line twice in the space of half an hour and as given different information on both occasions. we went and watched our movie last night.
    The "goodies' they had on sale on the tables didn't even relate to the movies showing - that was funny!

    this morning a guy from Snupit phoned and ask if I was sorted, when I said I had to chase around trying to get info, his comment was, oh ok but it's fine now.
    Wow SK I'm sure you can do better that this.


    Overall Rating 
     
    3.3
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    4.0
    Julie Lange Reviewed by Julie Lange June 26, 2015
    View all my reviews (1)

    Website

    my experience at the cinema at Carnival Mall was a pleasure, but nearly never happened. On the web site is says click on time to see the price. which doesn't happen. I then filled in the form for someone to contact me TWICE. lucky I never held my breath, as it never happened. I called the ticket line twice in the space of half an hour and as given different information on both occasions. we went and watched our movie last night.
    The "goodies' they had on sale on the tables didn't even relate to the movies showing - that was funny!

    this morning a guy from Snupit phoned and ask if I was sorted, when I said I had to chase around trying to get info, his comment was, oh ok but it's fine now.
    Wow SK I'm sure you can do better that this.


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    I was at Fourways Ster Kinekor last night - there has been no soap in both the men's & ladies toilets for atleast 2 months. After the movie I queried this, and the soap dispensers knobs are missing so you have to try to press a sharp plastic thing which releases a teardrop of soap and it painfull on the fingers. What is more disconcerting is that your staff that touch our food bought at the shop ie popcorn are working without washing their hands yuuuuuuuuuk?
    Overall Rating 
     
    2.3
    Time in Ticketing Queue 
     
    4.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    2.0
    Deborah Reviewed by Deborah June 03, 2015
    View all my reviews (1)

    UNHYGENIC FACILITIES

    I was at Fourways Ster Kinekor last night - there has been no soap in both the men's & ladies toilets for atleast 2 months. After the movie I queried this, and the soap dispensers knobs are missing so you have to try to press a sharp plastic thing which releases a teardrop of soap and it painfull on the fingers. What is more disconcerting is that your staff that touch our food bought at the shop ie popcorn are working without washing their hands yuuuuuuuuuk?

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    How is it that 3D has taken over the view of enjoying a simple movie ........I mean ,not everyone is in to the whole 3D effect. eg my wife and I want to watch poltergeist and guess what , it is in 3D .WHY NOT MAKE ONE SECTION OF THE MOVIE HOUSE FOR MAIN VIEWING ONLY.I'm not sure what the appeal of 3D in movie theaters is, mostly because it degenerates the moviegoing experience. It turns it into a spectacle that takes away the focus of what's actually happening onscreen -- the story, the actors, the composition of the frame. It's a damn circus.
    Overall Rating 
     
    2.3
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    2.0
    Cleanliness 
     
    2.0
    Helpfullness of Staff 
     
    2.0
    NA-AEM Reviewed by NA-AEM May 28, 2015
    Last updated: May 28, 2015
    View all my reviews (1)

    THE STUPIDITY OF 3D

    How is it that 3D has taken over the view of enjoying a simple movie ........I mean ,not everyone is in to the whole 3D effect. eg my wife and I want to watch poltergeist and guess what , it is in 3D .WHY NOT MAKE ONE SECTION OF THE MOVIE HOUSE FOR MAIN VIEWING ONLY.I'm not sure what the appeal of 3D in movie theaters is, mostly because it degenerates the moviegoing experience. It turns it into a spectacle that takes away the focus of what's actually happening onscreen -- the story, the actors, the composition of the frame. It's a damn circus.

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    I would like to voice my disappointment and disgust in the poor service received at Waterfall mall Rustenburg. The movie Pitch perfect 2 was of the poorest quality. Sound and picture quality was not up to standard. Half the movie was a waste of time. The ladies at the front counter was rude and very unhelpful. I will do my best to tell every one. The issue is that there is always an issue at this movie house. No coldrink no ice no this no that.....
    Overall Rating 
     
    1.8
    Time in Ticketing Queue 
     
    2.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    1.0
    Helpfullness of Staff 
     
    1.0
    unknown Reviewed by unknown May 28, 2015
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    paying for a move with pour sound and picture quality

    I would like to voice my disappointment and disgust in the poor service received at Waterfall mall Rustenburg. The movie Pitch perfect 2 was of the poorest quality. Sound and picture quality was not up to standard. Half the movie was a waste of time. The ladies at the front counter was rude and very unhelpful. I will do my best to tell every one. The issue is that there is always an issue at this movie house. No coldrink no ice no this no that.....

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    Myself and two other parties went to watch a movie at Ster Kinekor Cradlestone Mall where we experienced an issue with my card which I swiped twice, thinking the issue could be on my side my fiancé offered his card that was also swiped twice, trying to speed up the process my brother offered his card (black fnb) but was told his card was also declined despite the fact that he received a notification that the transaction went through. Upon this the cashier realized the issue and called the manager Silulami who then insisted my brother swipe his card again... He denied that there could be any issue with the machine and said we must bring our statements as proof to get a refund. In the meanwhile I paid cash and proceeded to watch the movie without an invoice because their printer had issues.
    This one transaction ended up being deducted once from my fiancé’s account and twice from my brother's. After almost three months no official reference could be provided by Ster Kinekor for the refunds that was done. My fiancé has received his but my brother is still waiting for the refund of 2 transactions that was deducted from his account.
    My first grievance is how there doesn't seem to be a procedure in place to check if Ster Kinekor's card machines might have an issue and how the customer is imminently tasked to swipe their card with the risk of double deduction which is then burdened with the process of providing proof to retrieve a refund. My second grievance is how the refund procedure is tardy and customer services non responsive and my third grievance is that we have received not one apology for this inconvenience caused by Ster Kineko's negligence.
    Overall Rating 
     
    2.5
    Time in Ticketing Queue 
     
    3.0
    Time in Refreshments Queue 
     
    3.0
    Cleanliness 
     
    3.0
    Helpfullness of Staff 
     
    1.0
    Ansie Reviewed by Ansie May 25, 2015
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    Triple debit for one transaction

    Myself and two other parties went to watch a movie at Ster Kinekor Cradlestone Mall where we experienced an issue with my card which I swiped twice, thinking the issue could be on my side my fiancé offered his card that was also swiped twice, trying to speed up the process my brother offered his card (black fnb) but was told his card was also declined despite the fact that he received a notification that the transaction went through. Upon this the cashier realized the issue and called the manager Silulami who then insisted my brother swipe his card again... He denied that there could be any issue with the machine and said we must bring our statements as proof to get a refund. In the meanwhile I paid cash and proceeded to watch the movie without an invoice because their printer had issues.
    This one transaction ended up being deducted once from my fiancé’s account and twice from my brother's. After almost three months no official reference could be provided by Ster Kinekor for the refunds that was done. My fiancé has received his but my brother is still waiting for the refund of 2 transactions that was deducted from his account.
    My first grievance is how there doesn't seem to be a procedure in place to check if Ster Kinekor's card machines might have an issue and how the customer is imminently tasked to swipe their card with the risk of double deduction which is then burdened with the process of providing proof to retrieve a refund. My second grievance is how the refund procedure is tardy and customer services non responsive and my third grievance is that we have received not one apology for this inconvenience caused by Ster Kineko's negligence.

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