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Multichoice Call Centre
 
3.1 (62 Reviews)

    Multichoice Call Centre http://www.yowzit.com/za/call-centre/524-mult...
    One of the most popular brands on the Yowzit platform with a large number of Reviews. You will be able to find the contact details, location and ratings of the Multichoice call centre....
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    Multichoice Call Centre in Johannesburg
    One of the most popular brands on the Yowzit platform with a large number of Reviews. You will be able to find the contact details, location and ratings of the Multichoice call centre.

    Reviews for Multichoice Call Centre

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    Average user rating from: 62 user(s)

    Overall Rating 
     
    3.1
    Time in Queue 
     
    2.5  (62)
    Quality of Agent 
     
    3.3  (62)
    Quality of Information 
     
    3.3  (62)
    Request was effectively addressed  
     
    3.4  (62)
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    Ratings (the higher the better)
    • Time in Queue
    • Quality of Agent
    • Quality of Information
    • Request was effectively addressed
    Comments
    I am with DSTV since 2006 never had a problem I changed my pacage to Price lock R899 in March 2016 changed over to debit order.Firs the agent did not take the banking details corectly I called in asking why is the debit order not going off they said the bank is sending it back I confirmed the account number with them and one number was missing They corected it and still my debit order did not go off. I called in manny times to find out what is going on said they will send a email to the people working with it they will call me back ever since received no call from DSTV I called in many times again sending emails no calls Now my Service is suspended Now i ask whos fault is that mine or DSTV not doing there Job Have the power to give permission on debit order as i have sighning power on my husbands account but debit order stays on pending so tell me please why Im with DSTV for 10 Years now never skiped a payment never suspended my service now this who is getting the bad name and who is to blame???????????????????????????????????
    Overall Rating 
     
    1.0
    Time in Queue 
     
    1.0
    Quality of Agent 
     
    1.0
    Quality of Information 
     
    1.0
    Request was effectively addressed  
     
    1.0
    Elizabeth Reviewed by Elizabeth November 23, 2016
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    Mrs

    I am with DSTV since 2006 never had a problem I changed my pacage to Price lock R899 in March 2016 changed over to debit order.Firs the agent did not take the banking details corectly I called in asking why is the debit order not going off they said the bank is sending it back I confirmed the account number with them and one number was missing They corected it and still my debit order did not go off. I called in manny times to find out what is going on said they will send a email to the people working with it they will call me back ever since received no call from DSTV I called in many times again sending emails no calls Now my Service is suspended Now i ask whos fault is that mine or DSTV not doing there Job Have the power to give permission on debit order as i have sighning power on my husbands account but debit order stays on pending so tell me please why Im with DSTV for 10 Years now never skiped a payment never suspended my service now this who is getting the bad name and who is to blame???????????????????????????????????

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    Although the agents are very knowledgeble and effective, the time we spend on the queue is very unacceptable. This is after the voice prompt. you actually spent a lot of money waiting for the agent to pick up than getting the actual service required.
    Overall Rating 
     
    3.5
    Time in Queue 
     
    2.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    4.0
    Ruth Ratlhallane Reviewed by Ruth Ratlhallane July 01, 2016
    Last updated: July 01, 2016
    View all my reviews (1)

    Multichoice call centre

    Although the agents are very knowledgeble and effective, the time we spend on the queue is very unacceptable. This is after the voice prompt. you actually spent a lot of money waiting for the agent to pick up than getting the actual service required.

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    The general consensus with the Multichoice Call Centre is you wait too long to get through, but you always get an efficient person when you finally do get through. I very seldom have to phone the Call Centre but the last time I did I got great assistance!! I also kept the numbers they told me to punch in which helps cos I will hopefully not have to phone for the same problem.
    Overall Rating 
     
    4.5
    Time in Queue 
     
    3.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    5.0
    Colin Reviewed by Colin July 27, 2015
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    Multichoice Call Centre

    The general consensus with the Multichoice Call Centre is you wait too long to get through, but you always get an efficient person when you finally do get through. I very seldom have to phone the Call Centre but the last time I did I got great assistance!! I also kept the numbers they told me to punch in which helps cos I will hopefully not have to phone for the same problem.

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    I was down at the south coast earlier this month for a girl's holiday and the DSTV in the house is activated only when there are people staying there. We just had to call the multichoice service centre and get it activated for the month and I must say that the service is impressive. It took a while to actually get to speak to a service consultant so if anything they could improve the time taken on calls so they can answer quicker, but the service was very efficient and before long we were arguing over which channel to watch.
    Overall Rating 
     
    4.3
    Time in Queue 
     
    3.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    5.0
    Taryn Duncan Reviewed by Taryn Duncan July 27, 2015
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    Prompt service

    I was down at the south coast earlier this month for a girl's holiday and the DSTV in the house is activated only when there are people staying there. We just had to call the multichoice service centre and get it activated for the month and I must say that the service is impressive. It took a while to actually get to speak to a service consultant so if anything they could improve the time taken on calls so they can answer quicker, but the service was very efficient and before long we were arguing over which channel to watch.

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    I called into the multi choice center as I had an issue with my decoder. I had to hang on for a long period of time, which seemed too long.
    I managed to get my problem resolved after speaking to one of the agents.
    They need to reduce the time people hold on.
    Overall Rating 
     
    2.8
    Time in Queue 
     
    1.0
    Quality of Agent 
     
    3.0
    Quality of Information 
     
    3.0
    Request was effectively addressed  
     
    4.0
    Samantha Duncan Reviewed by Samantha Duncan July 10, 2015
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    Multi Choice Call Centre

    I called into the multi choice center as I had an issue with my decoder. I had to hang on for a long period of time, which seemed too long.
    I managed to get my problem resolved after speaking to one of the agents.
    They need to reduce the time people hold on.

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    I occassionally experience connection issues but the staff at the call centre are pretty good. Once you get through the IVR system and the various adverts that consumes my air-time, the agents are pretty good.
    Overall Rating 
     
    4.0
    Time in Queue 
     
    3.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    5.0
    Star Reviewed by Star July 05, 2015
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    Agents are pretty good

    I occassionally experience connection issues but the staff at the call centre are pretty good. Once you get through the IVR system and the various adverts that consumes my air-time, the agents are pretty good.

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    Since I did a Multichoice review in June, I am now doing one on behalf of my parents in Cape Town! My Dad decided they were paying too high a premium for the few channels that they watch (they dont watch sport etc) so they contacted Multichoice and asked what options they had. The Multichoice consultant my Dad spoke to was amazing and went through a couple of different options. Once he was sure that my Dad understood, he immediately changed the option my folks were on, onto a far less expensive option with far less channels. This new option is costing my Dad about R400 less a month!! He cleverly increased my Mum's "monthly allowance" so they both benefit!! Thanks Multichoice!!
    Overall Rating 
     
    4.8
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    5.0
    Pepe Stedman Reviewed by Pepe Stedman July 03, 2015
    Top 10 Reviewer  -   View all my reviews (6)

    Multichoice (Cape Town)

    Since I did a Multichoice review in June, I am now doing one on behalf of my parents in Cape Town! My Dad decided they were paying too high a premium for the few channels that they watch (they dont watch sport etc) so they contacted Multichoice and asked what options they had. The Multichoice consultant my Dad spoke to was amazing and went through a couple of different options. Once he was sure that my Dad understood, he immediately changed the option my folks were on, onto a far less expensive option with far less channels. This new option is costing my Dad about R400 less a month!! He cleverly increased my Mum's "monthly allowance" so they both benefit!! Thanks Multichoice!!

    Was this review helpful to you? 
    Very Good!!
    Overall Rating 
     
    4.0
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    4.0
    Reviewed by G K Groenewald July 02, 2015

    Mr

    Very Good!!

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    This morning I had experienced such great service from the agent Nonjabulo at Multichoice.I was extremely satisfied with her professionalism, the way she handled my call and her friendly personality, that for once I was happy to be put through the customer survey at the end of the call. It was service well worth rating. I called just after 7a.m as I knew I wont have to wait too long to get assistance. I had an issue which she resolved promptly. That early in the morning, when my brain was still half asleep, she was friendly, she had such a bubbly personality and her voice was warm and welcoming. She knew how to resolve my problem. While we waited for the system, she mentioned specials they have, as well as informed me about accessing my profile on the web. Service like this left me smiling. Great way to start the day, as it been negative experience I l know it would have spoilt my whole day. A big thank you to her for helping me and proving that there is still hope for getting great customer service in SA.
    Overall Rating 
     
    4.8
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    5.0
    Riaz Reviewed by Riaz July 02, 2015
    View all my reviews (1)

    Still hope for getting great customer service

    This morning I had experienced such great service from the agent Nonjabulo at Multichoice.I was extremely satisfied with her professionalism, the way she handled my call and her friendly personality, that for once I was happy to be put through the customer survey at the end of the call. It was service well worth rating. I called just after 7a.m as I knew I wont have to wait too long to get assistance. I had an issue which she resolved promptly. That early in the morning, when my brain was still half asleep, she was friendly, she had such a bubbly personality and her voice was warm and welcoming. She knew how to resolve my problem. While we waited for the system, she mentioned specials they have, as well as informed me about accessing my profile on the web. Service like this left me smiling. Great way to start the day, as it been negative experience I l know it would have spoilt my whole day. A big thank you to her for helping me and proving that there is still hope for getting great customer service in SA.

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    The request to connect was not done - had to do it again--inconvenient
    Overall Rating 
     
    2.5
    Time in Queue 
     
    5.0
    Quality of Agent 
     
    3.0
    Quality of Information 
     
    1.0
    Request was effectively addressed  
     
    1.0
    CJB SMIT Reviewed by CJB SMIT July 01, 2015
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    Connection to holiday house

    The request to connect was not done - had to do it again--inconvenient

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    Just a pity one has to hold on for so long. Once I got to speak to the person on the other end of the line he was clued up was able to assist me and service with a smile. I have a problem with the amount we pay monthly and come the weekends there is nothing to watch, movies are repeated over and over surely they can put on some new movies!!!
    Overall Rating 
     
    3.8
    Time in Queue 
     
    1.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    5.0
    Diane Duncan Reviewed by Diane Duncan July 01, 2015
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    Multichoice Call Centre

    Just a pity one has to hold on for so long. Once I got to speak to the person on the other end of the line he was clued up was able to assist me and service with a smile. I have a problem with the amount we pay monthly and come the weekends there is nothing to watch, movies are repeated over and over surely they can put on some new movies!!!

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    Great service with a wealth of product knowledge.
    Overall Rating 
     
    4.5
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    5.0
    Sabelo Reviewed by Sabelo June 30, 2015
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    service

    Great service with a wealth of product knowledge.

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    the replacement pvr you gave me has a problem again and I willhave to go back????
    Overall Rating 
     
    4.0
    Time in Queue 
     
    5.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    1.0
    w a de villiers Reviewed by w a de villiers June 30, 2015
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    pvr faulty again

    the replacement pvr you gave me has a problem again and I willhave to go back????

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    Had great service from DSTV this weekend when reconnecting my holiday package service. The time in the queue was minimal which was surprising. The person assistance was friendly, knowledge and provided great service. I wish everytime I contact DSTV with an issue, that service is this good.
    Overall Rating 
     
    4.3
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    5.0
    Riaz Reviewed by Riaz June 29, 2015
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    Call centre

    Had great service from DSTV this weekend when reconnecting my holiday package service. The time in the queue was minimal which was surprising. The person assistance was friendly, knowledge and provided great service. I wish everytime I contact DSTV with an issue, that service is this good.

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    I have been a Multichioce subscriber for nearly 10 yrs in Kenya and have always paid my subscription 1yr in advance. This yr my annaul subscription was due on 11/06/15 and we made payment via EFT on 09/06/15 and sent a payment notification to Mutichoice. We recieved a notification back from Multichoice to say that they had recieved the payment and we were good to go. Later that week my signal was cut by Mutichoice and after numeroius calls to them ,they stated that they could not find the payment in their system. I spent the next 3 days and numerous calls to the Kenyan call centre regarding this issue and was reconnected once, only to be disconnected the following day. Only after threatenig your call centre with taking this matter further to top management in SA was the problem sorted out.
    I then asked the callcentre on how they were going to compensate me for the lost viewing time (approximately 3 days) as well as all the call time i had expended on getting my signal back and i was told that they would credit me with 3 days free viewing,which i have not recieved any formal notification from them in this regard.
    I feel like i have been treated like a second rate citizen,while being a first class payer of my subsriptions and am not a satisfied customer and would like somefeedback. I am employed by a large softdrink company and I am 100% sure that if we treated our customers the same way as i have been treated bu Mutichoice, I would have been looking for a new occupation long ago as we would have been bankrupt long ago.

    I EAGERLY AWAIT YOUR FEEDBACK.
    Overall Rating 
     
    1.0
    Time in Queue 
     
    1.0
    Quality of Agent 
     
    1.0
    Quality of Information 
     
    1.0
    Request was effectively addressed  
     
    1.0
    D.Harris Reviewed by D.Harris June 29, 2015
    View all my reviews (1)

    Multichioce service rating

    I have been a Multichioce subscriber for nearly 10 yrs in Kenya and have always paid my subscription 1yr in advance. This yr my annaul subscription was due on 11/06/15 and we made payment via EFT on 09/06/15 and sent a payment notification to Mutichoice. We recieved a notification back from Multichoice to say that they had recieved the payment and we were good to go. Later that week my signal was cut by Mutichoice and after numeroius calls to them ,they stated that they could not find the payment in their system. I spent the next 3 days and numerous calls to the Kenyan call centre regarding this issue and was reconnected once, only to be disconnected the following day. Only after threatenig your call centre with taking this matter further to top management in SA was the problem sorted out.
    I then asked the callcentre on how they were going to compensate me for the lost viewing time (approximately 3 days) as well as all the call time i had expended on getting my signal back and i was told that they would credit me with 3 days free viewing,which i have not recieved any formal notification from them in this regard.
    I feel like i have been treated like a second rate citizen,while being a first class payer of my subsriptions and am not a satisfied customer and would like somefeedback. I am employed by a large softdrink company and I am 100% sure that if we treated our customers the same way as i have been treated bu Mutichoice, I would have been looking for a new occupation long ago as we would have been bankrupt long ago.

    I EAGERLY AWAIT YOUR FEEDBACK.

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