Woman Street (Canal Walk) Hothttp://www.yowzit.com/za/media/reviews/photos/thumbnail/250x125s/0c/36/06/woman-street53.jpg
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Reviews for Woman Street (Canal Walk)
Average user rating from: 1 user(s)
Extremely Poor Customer Service
I visited The Women Street store at Canal Walk on the 09/10/2019. There were 2 sales ladies. The 1 lady was seated at the door whilst the other one was at the back . When I walked in the lady at the door rushed in, greeted me and asked if she could assist me. I advised that I was looking for a manicure set. She took me to the counter where an opened manicure was on display, I had a look at it and continued to browse. After consulting with my partner, whom agreed on taking the manicure set and proceeded to the counter where he paid for it. Still holding onto the opened set and browsing, the other sales lady came out the back and walked around the shop. Her name is Kaylen, she did not greet nor offer any assistance even though she saw me looking at a few items. Kaylen then asked me about the manicure set in my hand, I advised her that we have already paid for a sealed one which was in the packet my boyfriend held. Kaylen insisted that I pay for the one I opened, I advised that I wasn't the one who opened it as it was given to me by the other sales lady, it was on display and therefore already opened. Kaylen refused to listen and then proceeded to grab it out my hand and put it in the packet, taking out the sealed one that was already paid for and in the bag. I confirmed again that I did not open it and therefore I will not take the opened one. In the most rudest tone , she then advised that it is fine , I can just take the other one and she will have to go find wrapping paper somewhere to seal the opened one now. She did not apologize nor thank me either. Due to the horrific service , I went back to the shop demanding for a return of the product due to the bad service and was advised that only a manager can do the exchange and returns, I was told to come back the next day between 9am and 17:00pm. The sale receipt given to us after purchase had Clicks complaint information at the back. When I contacted the number, I was advised by a consultant by the name of Nicole that Women Street is not affiliated with Clicks and that she is not sure why Clicks info is on Women's Street receipt.